20-35 years of age | Experience level: first safari
They are cheap for a reason
We book a budget 4 day safari with Bobby Tours, mainly based on the price. At the time I couldn't find much about them in the way of reviews on the internet but what I could find was ok. Anyway we turn up at the office ready for departure only to be told that we hadn't transferred enough money when we did our bank transfer. I had taken a copy of the paperwork showing we had transferred the exact amount they quoted but they wouldn't budge, so in the end we ended up pay about 100 dollars extra. Not a good start.
The car was old, had no working seatbelts, no windscreen wipers (not ideal when speeding down a motorway in torrential rain to the airport) broke down twice, the poor driver had to fix it both times. The tents were old, musty, but adequate I suppose.
The first night we stayed at a 'Bobby Tours' camp site. we were driven well away from the main strip where everyone else seemed to be staying to this deserted field, we were the only ones staying at this site, ran by a family sat there playing with machetes and looking like they wanted to kill us, not a relaxing night at all. Thankfully the next night was at a campsite where many others were staying too so we felt a lot more comfortable.
The driver was fine, as was the chef. Management and equipment not fine.
DE
20-35 years of age | Experience level: over 5 safaris
Lack of separation of business and private
While I cannot complain about the organization of the safari in terms of equipment and game drives what spilled the experience for me after was the unprofessional behavior of the company owner. The lack of separation of business and private matters ruined the experience completely and prompted me to give the bad rating.
35-50 years of age | Experience level: 2-5 safaris
Lack of flexibility , poor quality vehicles, sub-standard accommodation
We chose Encompass Africa to assist us with our African safari as they espoused flexibility, ensuring they were up to date with migratory patterns and were able to change their plans, itineraries and accommodation locations to cater for the unexpected and unpredictable nature of the environment. This was not the case. We spent three full days searching for the elusive big 5. Only a few wildebeest could be found. The great migration was delayed due to unseasonal weather patterns. There were very few animals. We were told this prior to traveling to the Serengeti by other travelers who had already experienced this. When we relayed this information to Encompass Africa, they refused to change the itinerary and relocate us to where the action was - central Serengeti. After the third day and only after we strongly insisted, did they move us from one camp to the other. Both of which, by the way, were well under capacity. We finally saw what we came for - animals in abundance - lions, leopards, hippos, many buffalo and of course wildebeest and antelope.
The vehicle we had was very old and run down. Roofs either did not open, or closed unexpectedly - luckily escaping serious injury. The seats were bereft of cushioning and the air conditioning did not work. Very disappointing.
Part of our trip was to visit a Maasai school at a local Maasai village. When we arrived, there were no children. They claimed it was school holidays, however, after seeing the empty classroom, it appeared the school had not been in operation for many months. Rat droppings covered all the children’s desks and the teaching materials looked ‘staged’ leading us to question the purpose of this visit.
We were told that tipping at the village was not expected, however, we were lead to their ‘jewelry’ market, where the Maasai women made and sold bracelets , earrings etc. We felt obligated to purchase many of their items, as we were lead around the area several times. The Maasai women continually appealed to us to buy their beads. We felt very uncomfortable, almost believing we may have been rude or offensive if we refused their products, leaving us in a very awkward position. It appeared we visited the village under the ruse of seeing the children in the school, when really it appeared to be all about selling Maasai beads for exorbitant prices.
I would not recommend this tour operator. We need to be honest with our reviews so that others are not left disappointed as we were.
US
50-65 years of age | Experience level: over 5 safaris
Old decrepit vehicles and poor communication
I booked a 14-day safari with Yala – this was to cover safaris in both Uganda and Rwanda – the booking process went well and Yala was initially good in communicating promptly. When I arrived in Entebbe, they were a bit surprised as they had not seen the arrival announcement – the van that was to transport me to the hotel was an old decrepit van without an A/C (I should have seen this as a sign to come) – in any case I made it to the hotel and was told that the safari vehicle was to be another one in much better condition.
The next day, the driver showed up in another old decrepit vehicle and lo and behold, the A/C was not working in this one either (Note – most of the roads in Uganda are dirt roads so you need to keep the windows closed and wear dust masks). The driver did not speak much English, even though what was promised was an English-speaking tour guide. We decided to push on – about a couple of hours into the journey, the right rear tire developed a side bulge (this was a re-treaded tire that had developed a sidewall failure – re-treads are banned in the USA for just this reason). The jack that was in the vehicle did not work, so we had to limp back to town to get a shop to help us – this took about 3 hours in all. I contacted Yala and insisted they provide me with a better vehicle and they promised to do so. When we reached Murchison Falls, we were covered with red dust due to having to keep the windows open as the A/C did not work. All of my game drives were in this broken-down van which had a low clearance resulting in us scraping the bottom every time we went through a ditch.
Two days later, Yala had still not provided a replacement van, but they did change the driver to one who spoke better English – we made it back to the main town again on dirt roads with no A/C. I had asked for the replacement van to meet us there so we could continue on our journey – guess what – no van. We ended up leaving the decrepit van at the hotel and continued to our next stop (chimp trekking) in a small Toyota Corolla. Two days later, a replacement van showed up – guess what the windshield had a big crack in it along with pockmarked glass – it was an old van but the A/C worked. So, we continued onwards and got stuck on a mud-soaked road (the van did not have off-terrain tires and did not have a high clearance) – the villagers helped us and we resumed our sight-seeing when suddenly the engine stopped and would not start. After waiting for 2 hours for a local mechanic to show up, he discovered that is was a GPRS failure as the van was not permitted to go out of a certain area – the mechanic by-passed the GPRS device and we were able to start the engine and go on our way to the next stop. By this time, I had sent Yala about 6 emails none of which were replied to.
The next day, while climbing up a mountain road, the gear shuddered and then gave way with a loud bang – again we were stuck on a mountain dirt road for 2 hours before getting a ride to the gorilla lodge. Yala switched the gorilla lodge without my consent because it was closer to where the gear breakdown happened and did not return any of my emails on the subject.
Two days later, a different vehicle was provided – this time an SUV (which is what was agree to when I first accepted their contract), and an A/C that worked. I was told that we had to exchange this vehicle back for the one which had broken down in a couple of days when returning from Rwanda. Two days later on returning from Rwanda, we were to meet at a designated spot to exchange vehicles as the van had been repaired with a new transmission and drive shaft – at the last moment, we were told to continue onwards in the same SUV as before. Yala again changed the safari lodge I was to be staying at without informing me (this after confirming that all the lodges had been booked and that I could not change any dates given all of the issues I was having) – again no replies to any of my emails other than talking to the driver.
I finally made it back to Entebbe – no word from Yala, no apologies for all of the issues, no explanation for the 2 lodge changes (and both were terrible when compared to the original places) – nothing. Be careful when booking with this agency – they have terrible vehicles and very poor communication. I would not book with Yala again -the only reason for the 2 stars is because of the efforts of the drivers who were with me – they tried to do their best with little or no support from Yala
US
35-50 years of age | Experience level: 2-5 safaris
Buyer Beware - Gatatu lied about purchasing our Gorilla and Chimp permits in advance
After researching a few safari companies, we (group of 4) chose to work with Gatatu as they had great reviews and were a small operation located right in Uganda. Clearly something has changed with their business since these last reviews were posted, as our trip was anything but easy. We came to find out Richard and Steven never purchased our gorilla and chimp permits in advance (we found out about the gorilla permits the morning of our trek when we couldn't get in) in spite of telling us they were purchased back in August 2018, when my sister and I made a $2000 deposit (my friends made a similar deposit but I don't know the date). Richard went as far as providing FAKE copies of the gorilla permits. Please keep in mind gorilla permits and chimp habituation permits HAVE to be booked well in advance as only a limited number of ppl can get in per day. After repeated lies from both Richard (and threats via text) and Steven, we decided to part ways and hired ourselves a new driver 4 nights in. If you choose to use them, make sure to get copies of all of your permits in advance and confirm their validity with the national parks.
On a positive note, all of our accommodations were what was promised and we did have a nice $30 add on of a boat ride up the Kazinga Channel with one of Steven's friends. Also, with our evidence of being duped by Gatatu, we were able to get ourselves in for a gorilla trek at Bwindi by the game warden who took pity on us and with the assistance of two locals in Kibale, in for the chimp trek (we couldnt get in for habituation as that was full). All I can say is thank goodness we did not pay them in full and were able to walk away with a few saved dollars. If you have any questions, I have saved all of my communication and texts with Richard. Feel free to reach out.
p.s. Steven picked us up in a green safari vehicle full of roaches on the first day. We should have known what was to come...
https://www.tripadvisor.com/ShowUserReviews-g673829-d10791582-r644516635-Gatatu_Safaris-Kabale_Western_Region.html#
IN
35-50 years of age | Experience level: 2-5 safaris
not a very good experience
we went for a 11days trip to kenya and tanzania with family of husband wife and minor kid.we went with masai safari which provided a wonderful trip in kenya.they had sublet the tanzania part to gofan.when we arrived in arusha things were ok but not nice as mr meena from gofan met us and intially refused to provide water in the car which after some pressure and telling that i will call up masai safari to sort out issue mr meena did at last provide it.our driver guide joseph was good and we di enjoy our next 2 days in lake mynara and nogorongoro.the trouble started on the 3rd day when we reached the gates of serengati national park.we were made to wait 5 hours with food and little water as the great mr meena had not paid the park fees.we called hime after 1 and half hours and he continously lied that it will take only 10 mins more.ultimately nearly after 5 hrs without lunch and a small kid we managed to enter.we missed the game drive we were to do and went to reach our camp at about 4.30 to 5pm.NOT A SINGLE APOLOGY OR SORRY FROM GOFAN for this weird behaviour..there are lots of good reliable operators.my suggestion go look somewhere else.
SK
20-35 years of age | Experience level: first safari
The worst tour company I ever experienced
We went on a 3-Days safari - The Masai Mara.
The driver arrived late, the vehicle was uncomfortable and we did not feel safe throughout the journey. Our « guide » was more a driver than interested in being helpful or showing us around. The food was very cheap and disgusting and no drinking water in the camp. No hot water on the first day of the stay.
The guide decided not to do the safari on last day morning and he appeared on at 9 am.
I do not recommend to do the safari with them. Robert and his staff are not helpful, friendly and informative
CA
20-35 years of age | Experience level: 2-5 safaris
The gorilla's made the trip amazing
Our driver was Samuel, and he had a lot of knowledge and the first day of our trip, he did talk quite a bit about animals, culture, and pointing things out along the way. The first stop for lunch was fine, but he disappeared for a significant amount of time, and said nothing. So we were waiting, wondering where he went. The places we stayed were excellent, and had really great food! The gorilla trekking experience was phenomenal, definitely bring proper hiking pants, which would have been nice to know. We had booked our tour late, but an email saying what to bring/expect would have been nice. Also, after our 7 hour trek, Primate Journey was supposed to provide water and there wasn't any, and after asking to stop for water, he said he'd get it later (I think he didn't feel like going outside in the rain), which he never actually did get us water. The last day, Samuel was supposed to pick us up at 9:30 am and didn't show up till 11:40 am. Very frustrating, as neither of us wanted to be driving in the dark (8 hour drive ahead of us) and we had called and texted him, with no response. Overall, the gorilla experience was incredible but I would never recommend Primate Journeys to get you there
CA
20-35 years of age | Experience level: 2-5 safaris
Parks and wildlife were great, tour operator was not
I booked a 6D/5N with Meru Slopes, reading great reviews on SafariBookings.com.
I was dismayed to find out that they had shuffled me into a different company's safari, for unknown reason. This group was called Arunga Expeditions.
The guide spoke maybe 100 words the entire safari, we had battery issues with the LandCruiser, the lunch boxes were awful (dry muffin + banana + FOUR pieces of plain bread + juice box), and we were always rushed. When we would stop at say a large pride of lions and want to spend 5-10 minutes, the guide would try and start driving away after 1 minute to find something else. We'd have to ask him to stop so we can stay and watch the lion and actually take photos. He was never happy with this and often very rude. Often we'd leave something like this after 2 minutes and not see anything as spectacular the rest of the day. He'd mutter something like "many more lions later". The itinerary was to have FULL safari days at certain spots (Lake Manyara, Ngorongoro, Serengeti) but this only meant 4 - 5 hours to the guide. He would sleep in, start slow, and end early, so he could take off from the campsite and go drink a couple beers and watch football somewhere. We were always the last vehicle out in the morning and first ones back. The itinerary had a full day booked at Ngorongoro but we were finished BEFORE lunch time. How does this work?
35-50 years of age | Experience level: first safari
Unsatisfactory
I paid $250 for this service with tour guide but our driver James was a driver only. He didn’t provide any info about the Masai or animals. Further, he yelled at us in the beginning of the tour for taking a photo when we didn’t know the rules. This ruined the mood of the safari entirely. He also made us feel bad for expecting water free when it was in the itinerary. Lastly, English literacy and customer service in general was poor. For $250 I expected more :(