MY
Good tour guide (Francis), but some minor hiccups in accommodation arrangement
We booked a 7 days tour to Masai Mara, Nakuru and Naivasha lake and Amboseli. Overall trip was pleasant, the tour guide Francis has been very helpful and professional.
We had some hiccups on accommodation arrangement on day 5 with Wildebeest camp. The camp management insisted that Jocky tour did not confirmed the booking with them, thus when we have arrived at the camp around 8pm, rooms were not ready, we finally settled down in a room with single bed and had to survive the night without electricity and hot water. It was a nightmare to experience that after travelling a long 8 hours from Nakuru. We wished Jocky tour would have been more professional in handling this issue, but we have not heard more from them despite writing in to complain officially.
CN
20-35 years of age | Experience level: first safari
Great safari
It was very lucky to have Francis traveling with us. Actually, most of the stars should attribute to this professional and funny guide as we really had a great time on safari.
However, there are some reminds for all visitors, especially for Chinese visitors: if you want to choose this company, firstly, double check and make sure the hotels meet your requirements before booking. Otherwise, they will ask for extra money after changing your hotels when you have already checked in. Secondly, the meals included might be different from specified in the itinerary. We had two missing dinners which were included according to the plan.
Thirdly, always figure out the price before letting them arranging your activities. They have that habit to make the prices vague and to keep the changes even if you are not mean to.
In addition, Serengeti is always the best choice. Other national parks like Arusha national park might be small. As for the Haozabe tribe, you should go only under the interest of hunting and be prepared for the tips for local guides and donations for local community. Don’t buy the handcrafts because they are expensive and even if you have already bought some trying to support their community, still they’ll ask you for donations directly.
Overall, always get all the information before making decisions, be careful of the hidden costs!!
65+ years of age | Experience level: first safari
Good with communication and managing needs.
The trip was well organised and we were looked after well. No issues with any financial transactions.
Hotels were clean and provided good buffet meals.
Our safari guide in Kenya,Jackson was very attentive and went out of his way to show us as much as possible. We had a good Toyota cruiser, 6 seater for 4 travellers
Issue we had were with vehicle breakdown on 2 of out 8 days safari. We lost 2 half days. However given the terrain it is no wonder vehicles breakdown. However I feel there could have been some small compensation given our loss of day and unlikely we will return to Kenya, Tanzania.
On the whole, I would recommend the agent.
IN
20-35 years of age | Experience level: 2-5 safaris
Smooth Experience! Great driver/guide!
I went for the 3 day trip to Masai Mara and the village experience. All experiences were smooth. The stay was great. Our guide Raymond was awesome with everything.
50-65 years of age | Experience level: over 5 safaris
Very helpful friendly and professional
our trip was nearly everything we wanted. there were a few little hiccups but overall was great. our guide was very nice and helpful with the locals , seemed to know someone everywhere we went which was helpful. there was a problem at the chimpanzees we had to wait for 1 hour for our tour too start when everyone else had already left (they said it was the computer system but everyone else got to leave on time) also a boat tour that was paid for before we left had to paid for again as our guide didnt have the money to pay for it, so if we didnt have the cash we would have missed out. The service we recieved at all the places we stayed was great ,the staff were friendly and helpful and the resorts were beautiful.
NO
20-35 years of age | Experience level: over 5 safaris
Service-minded
We booked our tour just a couple of days before and Avitus managed to plan and book everything. Some problems did occur, but Avitus managed to solve them. The tour guide was very experienced, which we appreciated. All in all a great trip.
IN
35-50 years of age | Experience level: 2-5 safaris
Reliable operators offer smooth logistics, expert guides, and unforgettable safari experience
Lodging was comfortable and met expectations. Rooms were clean, well-maintained, and provided a relaxing space after the safari.
Food quality was average, with limited variety. Meals lacked flavor and could benefit from more local and fresh options.
Safari experience was enjoyable and memorable. The drives offered thrilling moments and stunning views of diverse wildlife.
Well-organized game drives offered great wildlife sightings. Guides were knowledgeable and ensured guests didn’t miss key animal encounters.
CN
35-50 years of age | Experience level: first safari
The guide is very good and tries his best
The company's arrangements are reasonable, and the hotel service is also good. However, the small group's mandatory payment is unreasonable, as the tour fee is already quite high.
MY
Our guide was very good and the price reasonable
Overall, we had a great experience in Amboseli and Tsavo West (although unfortunately did not get to see the rhinos). The hot air balloon experience was great.
The Masai village experience was so good in that we were charged 20USD per person ‘donation’ but in addition to that, we were pressured to buying many of their handicrafts.
CN
20-35 years of age | Experience level: first safari
good
It would have been even better if you could have taken us to the airport.
