CN
20-35 years of age | Experience level: first safari
Experienced, kind and professional
At the beginning of the trip, we were worried that the guide was not professional, but later we found that we were completely worried. The driver was quiet but very experienced. He took us to see all the animals in Amboseli and he knew where and when the animals would be! Daisy also responded to our messages very promptly and provided warm service. She can use WeChat! They care about the reputation of the travel agency very much, and it is unlikely that you will make a wrong choice.
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US
65+ years of age | Experience level: 2-5 safaris
Leopard Orchid Safaris with Patrick as driver took us to Maasi-Mora
Patrick is very knowledgeable about the area, the animals, and the birds at Maasi-Mora. We were thrilled with his getting us to see Lions, Cheetahs. Giraffes, Hippopotamus, Hyenas, Topis, Thompson Gazelles, Baboons, African Buffaloes, and other animals and birds I can't remember. He was polite, timely, and very considerate of each member of our group which ranged in age from 8 to 81.
CN
20-35 years of age | Experience level: first safari
A WONDERFUL JOURNEY
Manfred and Samu not only took us to appreciate the magnificent scenery and amazing animals in Tanzania, but also made us feel the warmth of home in a foreign country. They are caring, careful, super capable leader, they made this safari journey became more wonderful and unforgettable！
CA
20-35 years of age | Experience level: first safari
Superb and clear communication, well coordinated and organized
I always wanted to visit Kenya and do the safari, and Vincent made my dream into a reality. Vincent was responsive (at all hours of the day), answered all my questions ( had many) with such clarity and shared in my dreams of having the best safari. Ig was smooth communication from my first interaction and throughout- leading up to and throughout the trip.
If you're lucky to have Kikitu as your guide, then you will definitely have the time of your life. Kikitu is funny, personable and you can feel his immense joy and pride doing the work he does. It's not just income for him, but his passion was felt immediately. Kikitu got to know us name by name and made sure he did all he could so we could see the big 5 and worked with park rangers to try and locate the animals. And gave insights on animal's behaviors that are not thought about.
Kikitu is also very caring and always checked in to see how we were doing - I felt like we were a family by the end of the first day and the memories and laughs will last a lifetime.
BE
20-35 years of age | Experience level: first safari
Amazing!
We were taken care of from A to Z.
From the arrival at Arusha airport, until the departure from it. They organized everything. Everything was very well done. The food was very good, to drink, to eat at will.
The parks were great, we were very lucky to see 4/5 big five and many others! Taken on board the vehicle. Everything was great.
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CN
35-50 years of age | Experience level: first safari
2 Days Omo Valley trip!
I spent good time 2 days to Omo Valley tribes. My schedule was tight and couldn't go to other destinations.
CN
under20 years of age | Experience level: first safari
manfred and samu is very good
manfred and samu are very good.the guides are excellent 😀😀😀😀😀
US
20-35 years of age | Experience level: first safari
Both guides were very professional. Skilled drivers with a great understanding of the area
Wonderful experience! Our group saw every animal we could have imagined seeing and more! Extremely impressed with both Kulet and Ombeni and their driving skills and familiarity with the area! At no point during the trip was the group ever bored, always something to see or an interesting conversation to be had with the guides! I would recommend this trip to anyone who is looking for an adventure!
50-65 years of age | Experience level: over 5 safaris
Friendly, personalized, reliable, and prompt service: the way to arrange the trip(s) of a lifetime
We took a family trip to Zimbabwe and Botswana last October. As expats, living in Africa for a few years, this was not our first safari trip, but was the first to these countries. Initially, we tried to book through another agent at another company, but we got embroiled in a dispute over pricing and policies. The lodges we wanted to stay at were advertising multiple discounts that could be combined, yet our original travel agent was claiming that she could only get one discount, but that we had to book with her, even though we had not signed a contract or paid a deposit.
At that point I happened to contact Pembury Tours to arrange another trip, based on their excellent reviews online. Anya responded promptly and helped me out with the new reservation, but she also provided me advice and moral support for the dispute about the Zimbabwe and Botswana trip. Not only did she help me resolve the matter with the first agent, but she ended up arranging our trip, got our combined set of discounts, and she became a good friend in the process.
This review is about the trip to Zimbabwe and Botswana we took based on Anya’s arrangements. I mentioned the rocky start already, but that was followed by another round of troubles. One of the lodges Anya had booked for us was partly destroyed in a wildfire (after we booked it). That lodge had to close for repairs and would not be able to honor our reservations. As soon as she found out, Anya called us proactively with news of the fire damage. She offered suggestions, then took our preferences, negotiated with other lodges in the area, and managed to get us to stay in a more upscale lodge for no additional costs.
Once the alternative lodging was secured, Anya followed up with information about the trip logistics, offered advice about activities at each of the three lodges, the transfers between locations, tipping guidelines, packing checklists, and the visa and health requirements. We felt very confident that we were in good hands with Anya: she had the information we needed and was very prompt and reliable in providing it whenever we needed it.
The trip itself was amazing. Anya’s advice was invaluable, and her arrangements made for smooth and reliable handoffs from each lodge to the transfer and to the next lodge, whether the transfer was by car, air, or a combination of the two. We had selected the lodges ourselves, but Anya confirmed that they would offer quality accommodations and food, which they did. Because the lodges were in different types of environments, we saw a wide variety of wildlife, land-dwellers, water-dwellers, and an incredible variety of birds. Going from Victoria Falls to the Khwai Private Reserve to the Okavango Delta, we felt transported from one amazing environment to an even more amazing one. The guides provided by the lodges were immensely knowledgeable, friendly, and very generous in sharing their knowledge with us. We could not have asked for anything better.
Following this trip, we have reached out to Anya with additional requests for travel and we have recommended her and Pembury Tours to all of our friends. There was a time when I was thinking how nice it would be to have a close friend or relative working on the inside, in the travel industry. My wish has come true: Anya is that friend, and our African travels are so much more rewarding and effortless thanks to her.
US
65+ years of age | Experience level: first safari
Extremely knowledgeable, so likable, very patient, cheerful and helpful.
Best adventure ever! Our guide Douglas was outstanding and filled each day with amazing views of zebras, wildebeests, giraffes, elephants, buffalo, antelopes, and birds. And lions, cheetahs and even elusive leopards were spotted.
We really enjoyed the easy-going banter that our guide had with his colleagues. It made the trip so pleasant and stress free.