AE
35-50 years of age | Experience level: first safari
Breathtaking
The safari was an incredible experience from start to finish. Everything was very well organised, making the whole trip smooth and enjoyable. Our tour guide, Eric, was extremely patient and very knowledgeable, which really enhanced the experience and made us feel well taken care of throughout the day.
It was also a lot of fun, with truly once-in-a-lifetime moments that we will never forget. I would highly recommend this safari to anyone looking for an unforgettable adventure.
FI
20-35 years of age | Experience level: first safari
Safe, on time, smooth
Pick up was on time, Tomas was a good driver who gave us a possibility to stop for lavatory and buy snacks. Felt save, recommended
Transport from tambo airport to hazy view
Tomas did a great job getting us to Hazyview on time. And accommodated us when we weren't on his list and the bus that was supposed to carry us wasn't there
QA
20-35 years of age | Experience level: first safari
Perfectly planned Safari and Beach Vacation
I went through discussions with several Safari agencies before eventually deciding to go with ‘Beyond the Plains’, primarily because of their immediate responsiveness and really curating the trip to fit our needs and requirements.
The trip was perfectly planned and Andrew was available at all times to answer any concerns or questions, even during the trip itself allowing us to pivot, change itinerary details and extend our stay.
From the accommodations to the dietary requirements, everything was booked as per our expectations and on raising a concern about a mild frustration with a room, it was immediately taken care of.
Beyond the Plains has restored my faith in depending on a travel agency to plan a vacation.
The safari itself was immaculately arranged and in a single all day safari, our guide Duncan helped us view all the animals giving detailed explanations and characteristics of each such that it wasn’t touch and go but quite informative as well.
The Diani beach was the perfect second half and by virtue of getting a few hours of layover at NBO, Andrew helped arrange visits to Nairobi National Park where we got to see the white rhinos, the elephant orphanage and the Giraffe Center making it the perfect end.
10/10 would recommend. Also for future travellers you can communicate your exact needs so that it is a personalised experience like ours was.
35-50 years of age | Experience level: 2-5 safaris
Excellent
The transport is very reliable and always leave on time and arrived early to the destination
35-50 years of age | Experience level: over 5 safaris
Perfectly organized trip with exceptional attention to detail.
This was one of the best-organized trips we have ever taken. The team behind the scenes did an exceptional job planning every detail, from the accommodation and travel arrangements to the choice of destinations and activities. Everything was perfectly coordinated, and we never encountered a single problem during the entire journey.
Dennis, our guide, was the true highlight of the trip. He was knowledgeable, professional, friendly, and endlessly helpful. More than that, he brought energy, humour, and genuine passion to every day, making each experience richer and more enjoyable. He made us feel welcome, cared for, and excited about every destination we visited. Dennis didn't just guide the trip—he made it unforgettable.
Thank you to everyone involved for creating such a seamless and memorable experience. We couldn't have asked for better planning or a better guide. We look forward to travelling with you again in the future.
35-50 years of age | Experience level: first safari
Great!
Efficient, easy to deal with, reliable: would highly recommend
AE
35-50 years of age | Experience level: first safari
Did not execute, failed to remedy the situation
Serengeti African Tours markets itself as an ultra-luxury travel provider, which makes our experience all the more disappointing.
Despite paying a substantial premium, the reservation arrangements confirmed to our group just 1 day in advance, were not honored, resulting in significant inconvenience and the unnecessary separation of two couples traveling together. This created an avoidable and uncomfortable situation that should never have occurred.
What was most frustrating was that there was a simple solution available: provide the arrangements that had been promised and paid for. Instead, the issue was mishandled, no meaningful effort was made to resolve it, and the follow-up response consisted of little more than an unsatisfactory email explanation.
Our group entrusted Serengeti African Tours based on the expectation that the company would deliver the experience it sold. Unfortunately, it failed to uphold its commitments, and its response afterward demonstrated a disappointing lack of accountability and customer service.
Luxury travel is defined not only by the destinations and accommodations, but by flawless execution and responsive service when problems arise. In our case, Serengeti African Tours fell well short of the standards it claims to represent. Based on our experience, I would not recommend this company and will be sharing our experience with others considering booking through them.
A couple of highlights which kept it from 1 star:
Our Guide (Godfrey Maarifa) was very knowledgeable, engaging, and good to work with. If you can book directly with him, he's great.
The park overdelivers. I suspect that the guide had a significant impact on the animal viewing but we saw them all. Definitely recommend the trip, just not the tour operator based on the customer service and attention to details.
IL
50-65 years of age | Experience level: first safari
A good tour opetator
I took a 3 day safari tour to Masai Mara park to see the big 5 with a group. We saw 4 of the big 5. We did not find a Rinho.
Our driver/guide was a good one and all our group enjoyed the tour.
IE
35-50 years of age | Experience level: 2-5 safaris
One of the best Safari Experience I had in Tanzania
It's a very nice journey to the nature of Tanzania, the driver guide picked me up at the Kilimanjaro International Airport and drive me to Arusha town at my hotel. I had a short rest and I was happy to see the city of Arusha. With my guide I went on Arusha town tour. The day follow up by morning pickup from my hotel to begin the journey of a lifetime in Tanzania.
I had my best ever time on Serengeti national park and Ngorongoro Crater, my driver guide Erick is the best and I cannot recommend him enough, we saw a lot of animals include my favorites one (Lion).
But Serengeti is the best of experience., I got to see all the animals I had dreamed about. My guide was know we'll the park and cooperated with other drives, so we had many exiting encounters with the animals. One of my highlights is when I saw the 2 Liones in the middle of Serengeti.
The night in Serengeti we slept at Serengeti Classic View. It's very pleasant camp, very friendly staff and prepared a lot for the guests, I enjoyed the bonfire at night and the 3 meal prepared for me and my driver it was incredible sweet, the all other services is so great include bathroom.
On my last day I went through Ngorongoro Crater (Garden of Eden) this deserve to be one of the 7 natural wonders of the world and its a place to visit at least once in a lifetime, I saw uncounted animals even in a short distance include predators and prey which you will not experience this short distance for the difference species in Serengeti national park,
Our last day we enjoyed the lunch at the picnic site near the hippo pool and all safe with my guide Erick. Then we drove back in Arusha town safety.
This was my dream to be, I can't thanks enough Tanzania Songbirds Safaris for prepared to me the wonderful experience on Tanzania Safari.
I having an confidence enough to recommend Tanzania Songbirds Safaris for your excellent safari experience in Tanzania.
Thanks so much again!
