NP
20-35 years of age | Experience level: 2-5 safaris
They are the best, specially the people coordinating like Tabitha and Kelvin, our guide.
Overall, I and my friend were accomodated with all our requests and the team ensured timely and clear communication, the service was great at all fronts - including the booking and the safari itself. Our guide, Kelvin was very knowledgeable, kind and really determined to show the most of both the national parks, he is a star. The trip was a great value for money in terms of accommodation, commute and safari. Really enjoyed the trip!
SG
35-50 years of age | Experience level: 2-5 safaris
Do not book the Luxury Package, it falls well below other agencies standards
I will stick to the facts so this review is not biased. We booked the Luxury Package on SafariBookings.com, but Serengeti Silence (linked to the sister companies Serengeti Smile and Stars, same boss) did not deliver the luxury standard offered by other agencies.
The positives:
- Amazing wildlife.
- Knowledgeable guide.
- Nice hotels.
What went wrong:
- Lunch quality: Our first lunch was a barely edible sandwich box, while many other groups received hotel-prepared meals with hampers, cutlery and tablecloths. After I complained, they reluctantly upgraded us but responded defensively and made us feel guilty for expecting the standard that other agencies offered.
- Vehicle condition: The windshield was already cracked on pickup day (see photo), a safety concern on rocky roads. The phone charger was also broken.
- Unnecessary detour: We lost nearly 1h stopping at their office over an alleged unpaid balance. Everything was already settled, and they later said the stop was only to collect lunch boxes, which could have been collected before picking us up.
- Poor preparation: They forgot to provide binoculars on the first day.
- Last-minute surcharge: A few weeks before departure, they charged an extra $80 per person (including children) due to fuel prices, despite our signed quote and deposit. We had no real option but to pay or cancel.
For these reasons, I cannot recommend this agency. Their unprofessionalism irretrievably marred what should have been a dream safari.
CN
Outstanding Safari Service With Warm and Responsive Guides
I had an extremely pleasant and worthwhile safari tour as a solo traveller joining a shared group.
Before departure, one night of my pre‑booked hotel was fully occupied. The tour team gave me full freedom to pick another hotel on my own.
During the journey, I got along very well with my fellow passengers, and the driver‑guide was professional and reliable. The customer service always checked on my travel status before and after the trip, which made me feel fully safe and cared for.
Their whole service system is mature and reliable. I enjoyed this unforgettable travel experience and highly recommended this agency.
IN
50-65 years of age | Experience level: first safari
Exceptional.. highly recommend them
Amazing safari experience from start to finish! The guides Dennis and Dyanna and Peter were knowledgeable and extremely friendly, we saw incredible wildlife, and everything was well organized. A truly unforgettable adventure that I highly recommend!
IE
Fantastic service; efficient, knowledgeable & competitive pricing
The tour we had, was really a once in a lifetime experience that I think everyone should do. The Masai Mara just doesn’t feel like real life!
We contacted a number of tour operators to try to book our tour, and Arina Adventures was the most responsive out of them all. Following up, checking in, and even lowering their price when I advised that our only hesitation was another company provided the same tour for less money.
From pick up in Nairobi to drop back off in Nairobi our tour was fantastic. Friendly staff arranged to pick us up and drop off. Then when we touched down in the Masai Mara, our tour guy Sylvester was absolutely amazing. He was friendly, informative, always on time for our game drives. Sylvester always answered our questions and was so knowledgable. Sylvester went above and beyond to help us tick the last animal off our list of the big 5, the leopard!
Thank you Arina Adventures for our life changing experience!
IT
20-35 years of age | Experience level: first safari
In Good Hands Every Step of the Way
I would give more than 5 stars if I could.
Our joining group safari with Axis Africa Safari was perfectly organized from start to finish. From the very beginning, you truly feel that you are in good hands. The team is professional, trustworthy, and genuinely cares about making your experience unforgettable.
Even though it was a joining group safari, everything was managed smoothly, and they found a way to accommodate everyone’s different needs. In my case, I needed a direct transfer to the airport, and they arranged it without affecting the rest of the group’s itinerary—something that is quite rare with many other tour operators. They also offer direct airport transfers at a very affordable price, which is an excellent additional service.
A special thanks to our guide, Yassin. He is incredibly knowledgeable, experienced, and well respected by all the other guides in the parks. You can immediately tell that he knows what he’s doing, and we always felt safe and confident with him. Thanks to his expertise, we had amazing wildlife sightings and an unforgettable safari experience.
What impressed me the most, however, was their support even after the safari had ended. I accidentally made an incorrect money transfer through M-Pesa, something that had absolutely nothing to do with their services. Despite this, they went out of their way to help me, offering both practical assistance and genuine moral support. Finding people who are so kind, honest, and willing to help, even when it’s not their responsibility, is truly rare.
I highly recommend Axis Africa Safari to anyone looking for a perfectly organized safari with a team you can genuinely trust. They consistently go above and beyond, and I couldn’t have asked for a better experience.
20-35 years of age | Experience level: first safari
Incredible trek and team
From the moment we arrived until we completed our trek, the whole experience was exceptional. Climbing Kilimanjaro is an incredible challenge, but having such a dedicated team made it so much more enjoyable.
A massive thank you to Justin and Omary for being outstanding guides. Their encouragement, professionalism and genuine care for everyone in the group never went unnoticed. They kept us motivated through every stage of the climb and always made sure we were safe, comfortable and smiling, even on the hardest days.
The entire crew deserves so much credit. The porters, chefs and support staff worked unbelievably hard every single day and always welcomed us into camp with warm smiles and amazing energy. Their teamwork and kindness created an experience that was far beyond what we expected. Calvin’s wake up calls with coffee and positive energy was a particular highlight and Danny’s support in reaching the summit was amazing.
Thank you to everyone for making this such a memorable journey. Reaching Uhuru Peak was an unforgettable moment, and we couldn’t have done it without your incredible support. If you’re thinking about climbing Kilimanjaro, I can’t recommend this team highly enough—they truly are the best. Asante sana! 🏔️🇹🇿
IN
35-50 years of age | Experience level: first safari
Beyond Words
Let me start with the booking. I decided on Kenya and completed the entire planning and booking over a weekend. The entire process was handled over whatsapp. My countless questions and request for multiple changes due to schedule, cost and flight timings were handled with enthusiasm and patience. I could sense the knowledge of the team and the sincerity in making this a wonderful trip. Then comes the trip itself. The hero undoubtedly is Dun (Duncan). He was the guide for the entire 7 days trip. One of the ever smiling and friendly personalities I have ever seen. We will miss him more than Kenya itself. He knows when to go, where to go, what to see and was quick to adapt to changing wherabouts of animals and our wants.. 25 years of his experience and wisdom helped us spot all the wildlife we wanted to see.. Most of our time was spent in his Landcruiser which is maintained well and clean. Overall a fantastic trip with lots of great memories that we will cherish for a long time. Will be back for Samburu soon. P.S. We had an intern, Emmanuel joining us to learn. A quiet and a smiling person who quickly became my son's friend.
Authentic
This was one of the best tours I have done. It was real and authentic, and I appreciated the time with the wonderful family. I had an opportunity to learn about the culture of their Homestead. I would recommend this tour for anyone.
BE
20-35 years of age | Experience level: first safari
Memorable
We had an amazing safari with Sandpiper Safaris! Everything was well organized from start to finish.
Our guide, Ciprian, was incredibly friendly and always stopped whenever we wanted to take photos, never rushing us and even offering to take pictures for us.
Our chef, Erick, was always smiling and prepared delicious meals. He happily adjusted the seasoning whenever we asked. Both of them made our safari unforgettable. Highly recommended!
