CN
20-35 years of age | Experience level: first safari
Good
It was an amazing safari experience! Our guide was knowledgeable and we saw lots of wild animals. The service was great. Highly recommend.
CH
35-50 years of age | Experience level: first safari
An unforgettable experience
The entire tour was incredibly well organized and will always remain a wonderful memory for me. Seeing all the animals in their natural habitat was truly impressive. On top of that, our guide Rasta shared lots of interesting and educational information throughout the tour!
FR
35-50 years of age | Experience level: first safari
Could have been better
Our safari in Tanzania was an extraordinary experience, and we were fortunate enough to see all the animals we had dreamed of, often in incredible situations. However, I want to separate the magic of the wildlife from the quality of the service provided by Benson’s team. There were several aspects of the organization that could have been significantly better.
1. Lack of preparation and practical information. Sleeping in a tent in the Ngorongoro Crater was an extraordinary experience in itself. However, we had not been informed beforehand that we needed to bring soap and towels. As a result, we had to shower without soap and dry ourselves with our clothes. While these may seem like small details, they reflect a lack of preparation and communication that should be avoided, especially given the price of the safari.
2. Concerns about the vehicle’s mechanical condition. Our safari vehicle sometimes struggled to start and seemed to lack power when driving uphill. We were regularly overtaken by other vehicles, which made us concerned about its mechanical condition and reliability throughout the trip. We would have appreciated greater reassurance that the vehicle was in good condition.
3. A lack of personal attention and communication. Throughout the booking process and the trip, we sometimes felt more like names on an Excel spreadsheet than customers receiving personal support. After payment, communication became less proactive, and we often had to contact the team ourselves to obtain essential information, including details about our guide and the arrangements before departure. We also received very little follow-up after the safari. For many people, a safari is a once-in-a-lifetime dream, prepared and financed over many months or even years. A little more personal attention would have made us feel much more valued.
4. Unexpected bank charges and a lack of commercial consideration. Despite paying 20 euros in transfer fees to ensure the correct payment, Benson said that approximately 200 euros were missing from the amount received. The exact source of the discrepancy remained unclear, but I ultimately had to pay the difference myself. Given the cost of the safari, I would have expected a more collaborative approach to resolving the issue, like a commercial gesture. Instead, I felt that the entire financial burden was left to me, without any real attempt to find a compromise.
5. An efficient but rather distant guide. Our guide was undoubtedly experienced, knowledgeable and highly effective. Thanks to him, we saw all the animals we had hoped to see, and his knowledge of the terrain was impressive. However, his attitude was rather distant, with little warmth, enthusiasm or interaction compared to other guides with their clients. We did not necessarily expect to become friends with our guide, but a little more human warmth would have made the experience even more memorable.
DE
20-35 years of age | Experience level: first safari
Great tour
We saw plenty of animals and all of the Big Five. Rasta gave us a lot of interesting information as well as entertainment. The food was also very satisfying.
NL
20-35 years of age | Experience level: first safari
Perfect!
We really enjoyed our tour with Somewhere in Africa! The communication was very good. And our guide Noel told us a lot about all the animals and the Parks. We could really rely on him! Also our chef Nico made us everyday delicious meals! We loved it very much!
DE
20-35 years of age | Experience level: 2-5 safaris
Simply the best!
I had an amazing time. We saw all the big five and so many more animals! Wow!! Rasta was the best driver ever. He explained so many interesting things to us and I felt safe and sound all the time.
The food was very good and everyone was so sweet and lovely.
DE
20-35 years of age | Experience level: first safari
DE
Excellent service, unforgettable experience
Suricata Safaris offerwd a great service, we saw so many animals, we felt save at all times. The perfect match between adventure and holiday. Rastaman is the best guide!
TW
35-50 years of age | Experience level: 2-5 safaris
Unforgettable Primate Safari
My tracking experience in Uganda was nothing short of breathtaking! If you are planning a safari adventure, I highly recommend this incredible company and their team.
First, a huge thank you to Innocent, my tour planner. Thank you for your incredible patience in constantly adjusting my itinerary according to my needs and handling all the complicated visa issues. Because of your hard work behind the scenes, my pre-trip planning was completely hassle-free.
Second, I am extremely grateful to my guide, Frank. Out in the wild, he expertly solved every challenge I encountered. He was always enthusiastic about answering my questions, and his deep knowledge about the wildlife made this journey a profound learning experience.
Meeting the golden monkey, chimpanzee, and silverback gorillas in the wild was a once-in-a-lifetime experience, and I couldn't have done it without this amazing team. Thank you both for giving me memories that will last a lifetime!
Peter, Pastory, and Kelvin gave us an unforgettable experience!
My family has been planning this trip for over a year. My husband has been in communication with Yusef through the whole process and he made sure that everything went smoothly. Our itinerary was very organized from the moment we arrived at the airport until the end of the safari!
We did a 4 day safari and it was better than we had ever imagined. Our guides Peter, Pastory, and Kelvin took great care of us and made sure we had an unforgettable experience. From driving us around safely and making sure we see all the animals we wanted to see to driving us to our accommodations daily was all a positive experience. The safari trucks had everything we needed! Thank you Serengeti insiders for making our trip memorable and an amazing experience!!
