HK
20-35 years of age | Experience level: first safari
Super Egagle Company in Kenya falls short of providing a satisfactory and reliable tour experience,
👎🏼 I strongly advise against booking with Super Eagle company in Kenya. My recent five-day tour experience with them left me incredibly disappointed with their service and overall performance.
Not only were their prices exorbitantly high compared to other tour operators, but I found out that fellow passengers paid just $50 more for a longer midrange tour, while I was stuck on a budget tour for almost the same cost!
The accommodation provided for the first two nights at the camp was absolutely atrocious - it was a terrible experience.
To make matters worse, on the fourth day, I was left stranded at the hotel with minimal information provided. Activities that I had paid for didn't align with the promised itinerary, leaving me feeling misled and frustrated. And on the 5th day, they didn't follow the itinerary either, and I had to wait at transfer center for over 4 hrs!
The tour driver, Maxwell, added to my discomfort by being unhelpful and pressuring me for excessive tips throughout the trip. It created a very unpleasant atmosphere.
In summary, I wholeheartedly discourage anyone from considering this tour company. Save yourself the trouble and explore other options for a more enjoyable and seamless experience elsewhere.
ES
50-65 years of age | Experience level: 2-5 safaris
Did not comply with the reservation
We had hired a guide in Spanish, they guaranteed it and the guide who accompanied us had only done a 6 month course so we had to communicate with him through the phone application, which made it impossible to give us explanations about the safari, sites, animations, etc.. The guide who spoke English did not give any indication or explanation to other travelers who came with us. Horrible treatment of the guides.
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ES
20-35 years of age | Experience level: first safari
Balu Travels was disrespectful
I was trying to weigh my options for a 3-4 day safari and Balu Travels was one of the tour operators I requested a quotation from through Safari Bookings. After they shared the quotation, I had a call with them the next day and requested for some changes. They texted me the new quotation. I told them I would review and get back to them the next week.
In the meantime, I received a more affordable quotation from another operator and decided to go with them. I politely informed Balu Travels that I would have to pass on their offer, but in response I got an offensive remark. I am quoting it here verbatim: "You people are very interesting, why should you make request with unrealistic demands then skip it. It's unprofessional to just want to waste time."
I am not sure what they exactly meant by "you people", but it is hard not to tie it to ethnicity. I think they miserably failed in their customer communication.
(images removed for privacy reasons)
CN
20-35 years of age | Experience level: first safari
Review about Tarangire National Park by Yao Cheng
my mum got bitten by a monkey ,no one responsible for that,nobody cared
FI
20-35 years of age
I do not trust this company! They cancelled an already confirmed trip a few hours before as they resell peoples paid tickets
I would never trust this company!! We had booked a safari trip directly through them well in advance, paid the deposit as advised and received a confirmation of booking together with flight tickets. The night before our trip the company emails us at 10:02pm (pickup was agreed for 6:30am) to inform that they cancel our trip. They gave us no reason for cancellation and when our hotel staff called them, they told that they had re-sold our tickets to someone else. Later on they told us that airline had canceled the flight, which we found out to be a lie and no flights were actually canceled…
So besides causing us a huge disappointment, they also decided to blindly lie to us and not take any responsibility of their actions whatsoever. Our customer service representative Charity also decided to stop responding our emails leaving us unanswered.
All in all, incredibly bad customer service and non-reliable company. I highly recommend to book through someone else!
DE
20-35 years of age | Experience level: 2-5 safaris
Never Again!!!!!!! I woudn't go they don't care about your well being
I did the 5 day 4 nights tour with this company and it was terrible! highly recommend to save a little more money to book with another company. I have never experienced an Agency/Company like this. We were a group of 7 People one of them was a solo traveller. We all got in a fight with him because he didn't want to wake up as early as planned. He started to offend us and saying racist stuff. Really bad stuff I was shocked at this point. Everyone just watched but didn't say anything. They didn't stop him they just let him finish screaming all those things infront of every other client in the middle of the camp. Everyone in this group said we don't wanna drive with him anymore. it's not acceptable. it's unprofessional! They brought him to his lodge and on the next day they just put him back in our Jeep. 6 People said we don't feel comfortable with that but they just don't care. On the 4th day everyone was leaving besides my mother and me. Someone told us for the next there were 2 people joining. We met the first person and ask where is the second one because we never got a briefing we arrived every evening and ask questions like when is dinner?, what time do we have to wake up tomorrow, What time is breakfast tomorrow? we always got the answer we will speak in the evening at dinner the guide never besides one night appears. once he just went to bed without informing us about the day after. back to the 2 people that joining he answered with "we pick here up from a lodge don't worry she is white" i was speechless. We told him AGAIN that we never mention any skin colour, religion or origin. We just wanted to start at 6 not 7 because he declined to wake up earlier than 7 just because we started the day before 30 mins earlier than planned because 6 out of 7 don't want to miss anything and see the sunrise. Also one guy stayed in lodges that were more than a hour away so one day we have to drive 30 mins for dropping him off and 30 back to our camp. the other day it was more that 1 hour one way. On the day we picked him 30 mins earlier he ask us who's idea that was we told him ours. he replied with next time i will beat you up. Everyone heard that also the guide. no reaction from him. The planning in the company is disaster. They should put him in a group who booked a packages where everyone is going in a lodge or book private not in a low budget joining group. Also we have to wait always for him because he never was on time.
On the first day we drove to a Park, this guy started making really loud noise infront of the elephant just to get his attention we told him to stop because they are sensible to loud noise also we are guests. We have to respect the animals. But after this there were a group of elephants( also baby's) the crossed by our car and he just touched the elephant out of the window. he just bring us all in danger this animals are so strong. Everyone saying "DONT TOUCH" at this point a thought the guide should give him a reminder to stop with his behaviour but he didn't care. Lucky for this guy the elephant got scared and walked away and not knock over the car.
The first evening we ask if we can start at 6 our driver got mad and also show us that he got mad because he didn't know how to contact the guy in the lodge i also probably think it's because he don't want to organise because that's to much effort we told him he should call the lodge so they can ask the guy if it's okay for him. But not a reason to get offended and be mad at a whole group. We paid a lot and ask really kindly.
There was more impressions but it's already a lot and i hope you have a better impression and view of that.
I know it's normal that the jeep sometimes get a flat wheel or something is not working but our car stand still 4 times in only 2 days almost 5. The first time the Car was smoking from inside. the other times because something in the front. (he never told us we always has to ask what was happening the answer we got was everything is fine) yes sure it's fine that's because the car stopped and stand still and also smoked from inside? we never got any informations. terrible. After all of these was happening we arrived back in Arusha. My Plan is to climb Kilimanjaro also GLAD i didn't book with this company because i don't want to spend one single cent for them for all of this treatment and not caring about us. We arrived and i told them if they know a pharmacy so i can buy Altitude Tablets for my journey. They brought be and it was only cash for 10 tablets 22 USD. Someone of this Company i don't know his name lucky you! He brought me there so I bought it stupid me. Just to get told that they were only 1-2 USD for 10 Tablets. It's all about the money for this company. I bet my right hand that if you joining a good Agency with Guides and a Team that really cares they would not bring you and stand next to you infront of there eyes so you got ripped off!!!! That's so sad i really feel bad for that Driver also regretting giving after all of this Tipp.
I never saw our Guide eating. He always lied replying when we got lunch where is your food "don't worry about me they just forgot to make a Lunchbox" ah sure can't believe that.
None of them deserved the tip. But Karma is going to catch all of you. i'm sure. So if you're reading this Nelson you have to fix a lot of stuff and if your agency doesn't change something after this I really hope this review gets a lot of attention so tourists can be aware of people like your company. There are a lot of people saving all their money and holiday days for an unforgettable trip like a safari does. But you completely ruinned my days in Tanzania. We are Humans. Not running Dollar signs. And I'm sure after reading this you know who's writing this.
Also if you’re booking with them make sure you count all of that cash right. My mother had to pay for me and here 1.700 USD (100 USD Deposit) so 1.600 USD Cash. She gave him 1.600 USD but was not sure she thought 1.500 USD she asked him can you count again he did he said no. so she said count again because she put that 1.600 on the side in the morning just to make sure and didn't have to count in front by paying. So he counted again and said a yes it's 1.600. So it could be possible that's just a mistake but after all of that i remember that again and thought probably it was not a mistake. So we talked in the Group and no one was happy with the Safari. One Girl lost her shoes but the shoes were in the car?? strange right? thanks for your attention
EC
65+ years of age | Experience level: first safari
Tanzania
This was a trip I looked forward to for months. Swimming with dolphins, swimming with turtles, visiting a park to see special monkeys and lunch at The Rock. Sadly, it took us over 2 hours to leave and head to the dolphins. After over an hour ride we had 10 minutes at the beach and no trip to see dolphins. We got to the Rock late but had a super lobster 🦞 lunch. We spent 2 hours there and now we were getting closer to needing to get back to the ship. I wanted to swim with the turtles so changed busses to join a bus going there. I loved the turtles and will always remember it. No time to see the monkeys as we needed to head to ship. Ruben is an excellent communicator but I think this trip was way too much for 1 day and we had no option to see what we paid for. If I had not changed busses I would have only seen the beach and had lunch. I think if there had been more organization and explaining the distance needed to travel there we could have chosen the meal and what options we had. I cannot recommend this company as I missed 2 of the 4 highlighted pieces of the tour.
CA
35-50 years of age | Experience level: first safari
Unprofessional attitude & rude behavior
Unprofessional attitude & rude behavior while enquiring for safari booking
US
20-35 years of age | Experience level: 2-5 safaris
US
20-35 years of age | Experience level: first safari
Felt behavior was rude & unprofessional while booking a safari
Felt behavior was rude while communicating & unprofessional while booking a safari. Was disinterested then and unresponsive.