DE
20-35 years of age | Experience level: first safari
Safari with problems
We did a 7 (8) day safari on Wild Root. The track and the accommodations were put together in advance by Wild Root and offered as a finished trip.
Overall, it was a nice safari, but there were three serious problems from my point of view.
1. Booking the accommodations for the wrong month
When we arrived after our first day of safari at the first TWC accomodation booked by Wild Root, we were told after a long wait that the accomodation was overbooked. All other accommodations on our safari belonging to the TWC group are booked for the wrong month. We were then taken that same evening to another (45 minutes) away TWC accommodation that was still vacant in the room. This of course was not the class of our booking and at the actual accommodation included morning guided hike to Lake Manyara we also could not attend. In addition, we did not know at this time if and how our safari goes on at all, which absolutely destroys a relaxing holiday! To top it off, there were problems with the Rangers the next morning because we were not registered for the passage to the property. After much discussion with our rangers about the ranger, we had to turn around and return to the accommodation, where we had to pay another 64 dollars out of our own pocket to drive the way. After over an hour, we finally went on with the safari. The $ 64 did not matter, I was much more annoyed by the renewed stress and lost time. We paid almost 1,000 a day for the safari, so I expect that such problems will not occur.
2. Planning error
Another of my serious and avoidable mistakes was planning the location of one of the accommodations. For two days of safari the Mara River Crossing was scheduled. For this one must necessarily drive north to the Mara River in the north of the Serengeti. Man then waits at the river for a possible crossing by the animals waiting on the other side. Unfortunately we had to leave our position early because our accommodation (Lobo Lodge) was 3 hours drive from the Mara River. So we went when others arrived. From our oncoming drivers, our driver was asked several times, why we leave the river already. The next day we have renounced a return trip to the Mara, because then a total of 6 hours drive to the relatively short time at the Mara are out of proportion. I do not understand why no accommodation was chosen near the Mara. In my view, a planning error that you could have avoided. In addition, the immigration had left the area Lobo and accordingly were found few animals.
3. Unreliability and dangerous ride to the airport
At the end of the safari actually (so it was planned from the beginning) a final meeting with the leader Phil in Arusha should be done. Since our jeep was no longer safe driving, because this lost brake fluid due to a defect, the car should be replaced for the trip to the airport (about 1 hour). Unfortunately, Phil did not show up at the rendezvous, as agreed with our driver and us. We waited about 30 minutes for Phil who did not show up, then had to go to the airport with the broken Jeep not to miss our flight. Not to appear to the meeting is one thing, not to put us a replacement car and so to force our driver to continue the ride on a train with braking problems is in my view an absolute "no-go"!
I will book another company for the next safari and in my experience would not recommend Wild - Root.
65+ years of age | Experience level: over 5 safaris
Did not deliver on promises despite our constant concerns
We have just returned from a safari in Kenya and Tanzania. The accommodation was as expected as we checked the lodges online prior to booking to check the level. However the vehicles in both countries weren’t even road/safety worthy and did not look like the picture we received from Abdallah, the owner, prior to booking. To add insult to injury, we paid extra to ensure we had a comfortable vehicle. In both countries we had by far the worst vehicle seen anywhere. One was over 20 years old with lots of safety and comfort issues. When we complained we were told lies after lies and were strung along. Eventually they said all they’re required to do is give us a vehicle that works! I would strongly suggest you do not deal with this company as they’re not trustworthy.
SE
35-50 years of age | Experience level: 2-5 safaris
Review about Amboseli National Park by Hanna
Very dusty at this time of the year, august. A lot of tourists in a small park.
65+ years of age | Experience level: over 5 safaris
A great Safari marred by a VERY poor quality vehicles - no satisfaction in getting replacements
Uhuru Travel regarding the vehicles provided for our recent safari with that company.
The vehicles advertised by Uhuru Travel were not provided and very inferior old vehicles were used despite our requests for replacements. We expected a vehicle similar to that in the pictures sent to us in an email but were transported in the sub-standard vehicles.
Apart from the age of the vehicle (manufactured in 1999, hence 20 years old), it had many unsafe features, namely:-
1. We were unable to open the one passenger door from inside the cabin - see pic 4 - jammed up against the seat and difficult to use
2. The seatbelts were difficult to attach and impossible to tighten
3. There was no left-hand rearview mirror - see pic 9
4. The seals were in a poor state
5. The bull-bar was dragging and had to be tied up - see pic 10
6. The seats were extremely uncomfortable - the backs were leaning uncomfortably too far whilst the seats all sloped making for a VERY uncomfortable ride
7. There was only one panic handle with considering the uneven and very bumpy roads further exacerbated the uncomfortable ride
8. The driver had to push up and down his window which was unsafe
9. Limited visibility through the windows
Finally, we paid extra for an upgrade of a vehicle which was not forthcoming.
We were given several promises to replace the vehicle with a better version followed by a number of excuses as to why we had to wait another day for one to be sent. No replacement vehicle was provided. Quote from a director "You don't need a Ferrari for a Safari".
We feel that this company has not been honest with us and has made what should have been a holiday to remember with pleasure and amazement to one of disappointment. We also feel that they have let you (Safari Booking Company) down. We can hardly recommend you or them as reliable sources for safaris in the future.
You may have noted our comments regarding our safari experience on TripAdvisor. I hope the above confirms our poor rating as being far from unfair.
AE
20-35 years of age | Experience level: first safari
Tours are not that organize when it comes to timings.
I was dissapointed as we were not able to see the crossing/migration due to time.
US
50-65 years of age | Experience level: first safari
Terrible Vehicle - Great guide
We were extremely disappointed with our experience with Swala due to the dilapidated condition of the vehicle we were put in. The car was clearly greater than 20 yrs old, super high mileage and in terrible condition. It was very underpowered and clearly badly misaligned. To go straight, the steering wheel was at 4 o'clock. We were always the slowest on the road; our guide did not seem comfortable driving the vehicle at regular speed. 3 of 6 seat belts were nonfunctional, passenger doors couldn't be opened from inside and none of the seats had headrests. The "cooler" did not cool so drinks were always warm. We had several harrowing moments. Leaving the Serengeti, the car made a sparking noise and smoke came out the dash vents. Fortunately, after waiting a bit, it restarted and smoke stopped. Another time, while climbing out of Ngorongoro crater, transmission popped out of gear and the car made a bad smell and initially, would not go back in gear. We held our breaths the rest of the trip out of the crater. Also, the brakes started squeaking horribly and we needed to take the time to take it to a local mechanic because we had no faith that the car could be safely driven. Thank god for our outstanding guide, Sunday, who not only was extremely talented at picking out wildlife and providing a fountain of knowledge regarding animals and habitats but also possessed much needed mechanical skills. Throughout our 7 day safari, I did not see a single other vehicle in nearly as poor condition. Honestly, we felt very unsafe and several times seriously considered abandoning the rest of our trip out of safety concerns..
So if you are looking for a safari with an extra dose of discomfort and fear, Swala is for you. Otherwise, I'd stay away. Sunday our guide, however, was outstanding and I would go again with him (with a different company) anytime.
FYI: Our car did not resemble any of those in their pictures. My guess is they are too embarrassed to show it..
20-35 years of age | Experience level: 2-5 safaris
Extremely poor coordination
i booked a safari from Bonfire on 8th September, guide and safari van was ok. the coordination and communication from my agent innocent was pathetic. She was not reachable two days before the safari. Driver and vehicle details were not shared until i made 20 calls to various numbers. finally number was shared on saturday 19.00 hrs for sunday morning safari and to my surprise, the mentioned driver never came instead send some other driver.
this is pathetic and frustrating for the monies paid. i will recommend not to choose bonfire because of very poor customer service.
Regards,
Nachiket
BE
20-35 years of age | Experience level: 2-5 safaris
Disappointing experience
The Safai itself was quite well organized and very nice. I would also say that the price was fair, at least the initially planned price. That's where my disappointing experience kicks in:
The payment methods offered by the Red Chilli feel a bit like a rip-off. When I booked the tour, they insisted I would have to pay a 50%-deposit to confirm. They gave me some payment options, but without any information on which option has the lowest fees. As they all locked similar to me, I picked one randomly. This led to bank fees of 60 USD (more than 33% of the amount)! The management later said sorry for this, but refused to give me any form of compensation, even not a sign of good will (like a free night worth 12 USD for example, as proposed by me).
Furthermore, all cash payments in local currency at the hostel use an exchange rate that is 3,5% lower than the real one (there is also a 3,5% fee on card payments in the local currency) . Thus, you pay extra if you use the local currency! I obviously only found that out at the end of my stay.
Alltogether, it just didn't feel right. I would not recommand the Red Chilli, as there must be better options out there.
20-35 years of age | Experience level: first safari
Beautiful scenery but specific tour was a disaster
Scenery of dunes was amazing
Weather was not that cold for desert and for wintertime , warm during the day
We didn't receive lunch on first day, other days the food was very little, others bought food .The vegetarians and vegans had much more limited options too for barbeque
Guide was not informative and we hardly received any info about sights we visited.
Transportation was a broken down game drive vehicle , some bumping there heads on the roof when we visited Deadvlei .Our specific vehicle broke down in middle of the desert without a spare tyre .
Camping facilities basic and okay
US
20-35 years of age | Experience level: 2-5 safaris
The park is well maintained and protected by authorities, but wildlife was difficult to spot.
Visiting Akagera National Park was my third game drive in Africa, followed by game drives in Kenya and Tanzania.
Akagera National Park is highly monitored and protected by local authorities against poachers. I was also told a percentage of the park fees are administered to neighboring communities so as to provide some economic income and deter poaching.
I know every game drive is different, and a lot depends on what and how many animals you see. However, my game drive in Akagera was really disappointing. I hardly saw any wildlife- zero in the first half of the drive. I think this was largely due to the fact that most of the park had recently been burned to 'control wildfires'. If I had known most of the park was recently burned, I would not have elected to go on the game drive as
I am sure this scared off most of the wildlife.
I recommend not visiting Akagera from June-August as this is when the park is burned. In addition, there is no off-roading allowed in the park. So, if wildlife are not close to the main road, it will be vey difficult to see them.