JP
20-35 years of age | Experience level: first safari
Nice tour guide, but very disappointing car
Our guide Stanley is very nice with all the animal knowledge he has and very informative with animals location. We had a nice time because of him.
However, the jeep is really in a bad situation. First time it was tank being cut off, so we spent 1-2 hrs with mechanics repairing the car.
Second time it was the some parts falling apart and the jeep is not moving at all, so we stopped for a repair. Thankfully there was another jeep going by and the guide and group were willing to take us with them and continue the trip for the day, otherwise we would have lost on precious safari day because the jeep was finally fixed at 9pm or so. We thought all jeeps are in bad condition, but when riding with another jeep, we realized how bad condition our jeep was.
Third time, the jeep broke down on our way to airport. Luckily, the jeep broke down in Arusha, so the company quickly had another car come by and pick us up and arrived airport on time. If it hadn't broke down in Arusha, we would have missed the flight.
We were lucky coz each broke down we were not heavily affected because the timing was right. But it could be more serious consequences with those broke downs.
Really need to consider again about the car condition.
US
50-65 years of age | Experience level: 2-5 safaris
Friendly and informative
Timely service, affordable, friendly, knowledgeable and professional all in one package.
SK
20-35 years of age | Experience level: 2-5 safaris
1-day Amboseli
We were very glad that we found 1-day Amboseli tour as we did not have enough time to visit it for longer period. Our driver was very experienced and professional. He took us for a great breakfast on the route. We were lucky and we have seen whole Kilimanjaro in the morning. Besides that we have seen all the animals we expected from this tour. Lunch was also very great!
However, we had a small problem with the payment, as they did not inform us in advance that it is not possible to pay by dollars older than 2016. So we had to pay by card with payment fee.
35-50 years of age | Experience level: first safari
Pushy, not keeping the itenary, not keeping agreements
The safari experience was perfect. We saw all the big 5’s and lot of animals. However Frederic the tour operator was very annoying with his pushy style, and also he changed the itinerary but he forgot to say it. Our price was $650*2, we paid the deposit which was $200, and when we paid the rest in Euro they overcharged us with $25. And when we realized he put us in a cheaper group and ask for refund he started to negotiate and when we agreed after 3 times he started again, he forced us if we don’t give 5* for him we don’t get back the difference, and we got the refund almost a day after, when I told him he will get one star if he won’t pay it back. Hopefully the operator will learn from his faults and mistakes.
HU
35-50 years of age | Experience level: first safari
4 days safari
Amaizing safari, we saw all the Big5 and meny other spaciuos from very near
Experience level: 2-5 safaris
Awesome!
A delightful visit to Bwindi National Park
Wildlife Encounters coordinated our visit to Bwindi Impenetrable Forest this June 2023. They were patient and kind even if our request was on short notice. With their attention to detail, we were able to enjoy a wonderful hike through Bwindi, and see a whole family of gorillas in Rushaga sector. Thanks to their friendly driver - Fred, we able to get the local lore on how Bwindi got its name as well as a guided tour of both Kisoro and Kabale towns where we enjoyed the scenic views of the steep hills, the terraced gardens, mountain peaks and deep creator lakes. Thank you Wildlife Encounters for an experience of a lifetime! I highly recommend them for all your tours to Uganda and East Africa.
DE
20-35 years of age | Experience level: first safari
Great
Our safari tour in the various national parks was great. The guides were great, they listened to us and made sure we had an unforgettable experience. We were a little surprised that we were in a group with people who had booked other tours, so we had to change groups once, but that wasn't a problem. Apart from one thing, the organization worked very well. We stated that we wanted to be dropped off at the border with Tanzania after the tour. Our second guide didn't know anything about this, so it had to be organized at short notice, but it worked out. Robert always responded reliably.
EG
20-35 years of age | Experience level: 2-5 safaris
If you aren't trying to customize, book MoAfrica. They will take care of everything almost perfectly
The actual tour guides were great (Senior Lambs and Life (maybe Lyfe)). They're professional and knowledgable about the animals and parks/routes.
Our only gripe was the booking process. Sure they made it easy to book, but customizing the trip was a bit difficult and not as clear as they could've made it. Communication around pricing of add-ons wasn't transparent. Actually, we had about 2-3 different, unrelated issues with communication (not just us, there was even another couple who was told a completely different pick up spot and thus we started our day half an hour later). Another example was that we were looking at booking a private vehicle. Things should be itemized (as in: 700 pp if shuttle, one way, 1500 pp if private, one way.) You shouldn't be advertising the price as 800 pp private one way and adding it to the price of the standard, especially since the standard 700 can be subtracted if we drive ourselves. It's misleading and confusing.
So... if you plan on taking the exact tour as is, it's a fine operator to choose. They're mostly reliable. If you're going to try to customize, I'd pay more and go to a slightly more luxury safari tour guide instead.
20-35 years of age | Experience level: 2-5 safaris
Helpful, responsive and prompt.
I just got back from Tanzania on a trip with Jokun Tours and Travel, and honestly, it was amazing. From the moment we booked, the customer service was on point. The staff was super friendly, knew their stuff, and always ready to help out with any questions.
The itinerary was spot on — we hit all the must-see spots but still had plenty of time to chill. Our guide was awesome, too, really knowledgeable and made sure everyone in the group felt involved and had a great time. Highly recommend!
DE
20-35 years of age | Experience level: first safari
Well informed guide in a good mood!
The panoramic tour was well organized. The views of the canyon were breathtaking. Our guide led us to the viewpoints. We enjoyed it.
The whole tour was great!