Experience level: over 5 safaris
Very efficient and transparent. Your perfect holiday partner.
I was fully taken care of and did not feel neglected at any point. Communications with the hotel was prompt, we had a very good stay courtesy of this company.
DE
35-50 years of age | Experience level: first safari
Fantastic Experience
Everything worked wonderfully from the start. Our guide Kapande looked after us very well. Luckily he is a very good driver and always has the right track even in the safari parks. He responded to our wishes and supported us with his tips and explanations. We had a lot of fun and wonderful experiences. The lodges were very well selected. We can highly recommend Kapande and Uwanda Tours.
CL
20-35 years of age | Experience level: first safari
excellent
Very good experience, unforgettable. I recommend doing it.
CL
20-35 years of age | Experience level: 2-5 safaris
Very good
I highly recommend it, it was a very complete tour and I recommend the experience with them, the guide helped us at all times and was very friendly.
(automatic translation from Spanish)
CL
20-35 years of age | Experience level: first safari
Good
Good experience and good guide, he went at our pace and helped us at all times. We enjoyed our day very much.
(automatic translation from Spanish)
US
35-50 years of age | Experience level: first safari
Peter was perfect, kind and very knowledgeable about the animals.
This was a trip of a lifetime! Angel stayed in constant communication with us leading up to our trip. Our guide, Peter was amazing. He was very knowledgeable and great with our kids who were 8 & 11. The lodging was amazing!! I cannot stress how perfect they were. The rooms, tents, food and staff were all extraordinary. I would recommend Josh Dreamland Safari for anyone thinking about a safari!
US
50-65 years of age | Experience level: 2-5 safaris
Five-Star Experience Diminished by Interpersonal Deficiencies
We traveled to Dominica with Indigo Safaris in December 2024 to swim with sperm whales, accompanied by Christopher Bartlett, Managing Director of Indigo Safaris. We chose Indigo Safaris over other tour companies based primarily on the lower cost of the trip ($5400 where others ranged from $6500 to $9000 per person), the larger number of days in the water with the whales (six versus five for most of the others), and the smaller group size (six guests, only three in the water at once according to the permit). We also liked the location of the trip, removed from the capital city in a more quiet setting. An added advantage of Indigo Safaris’ offering is the choice of lodging to accommodate a variety of budgets. We chose Jungle Bay, the high-end option and were pleased with the choice. It is a gorgeous hotel, surrounded as the name suggests, by a lush tropical setting – many of the fruits and vegetables offered in the dining room are grown on the property.
Our experience in the water was spectacular. We swam with the whales six out of the six days, and were lucky to have a variety of experiences. Our local guide and the holder of the permit, Izzy Madisetti, is a postgraduate marine biologist who was a former fisheries officer in Dominica and one of only three people officially authorized by the government to guide the sperm whale experiences. Our captain Duggy and his crew maneuvered the boat with expert skill and safety. All of these aspects of the trip deserved a five-star rating in our opinion.
Our interpersonal experience with Indigo Safaris (three stars) contrasted markedly with that of the Dominicans and the whales. Christopher’s participation in the trip is more appropriately characterized as that of a booking agent than any kind of host or guide. He was responsive to inquiries in advance of the trip, though his communication style is curt and short on detail. Some of the trip inclusions (such as an Indigo Safaris agent to meet us at the airport on arrival and photography coaching) were not provided. These omissions would not have warranted a mention had we felt that Christopher actually took an interest in the quality of our experience and that of the other guests. On other guided trips we have taken trip leaders took certain measures to engender a sense of community, such as a welcome dinner, group introduction and overview and engagement with the guests throughout. Christopher mostly kept to himself and told us that he was too busy with work to participate other than the time on the water with the whales. While on the boat he disparaged other tour operators and former clients and issued profanity-laced tirades on his cell phone. He told us that he prefers his own company to that of anyone else and that the main reason he leads the whale trips is that he enjoys them for himself. Unfortunately all of this detracted from the overall experience, which was otherwise fantastic.
TH
50-65 years of age | Experience level: first safari
Fantastic...so responsive...excellent.
my review a little late...sorry....I paid for a certain type of accommodation for the week.....which was perfect...Hyrax was a perfect tour operator and host.... The one night I had a problem with 1 hotel room 1 night Hyrax fixed it in 20 minutes (I had talked to hotel before 1-2 hours that but they said they would do nothing....- Hyrax fixed it immediately when I contacted the lady....Superb service.......I recommend...
35-50 years of age | Experience level: 2-5 safaris
Seamless organization and wonderful customer care
Had a great 10 day trip in Kenya organized by Alice at Morningstar (Safari in Masai Mara, Lake Nakuru, Amboseli and Tsavo + 4 days at the beach in Diani).
The organization pre-trip was seamless (great communication, flexibility, customer support) at a competitive cost vs other operators.
During the trip, Alice was also available throughout to coordinate our trip and help with on-the-go changes we requested.
During the safari, we had a very knowledgeable driver / guide, James, who went above and beyond to make sure we could see as much as possible nature / animals during the game drives.
A very positive experience that I definitely recommend!
20-35 years of age | Experience level: first safari
Fantastic
Our safari was a 3 night, 4 day safari in Serengeti. We booked through Baraka who was very informative from the start and the booking process was very easy. Booking safaris can be complex and Serengeti Smile made the process very easy.
The safari itself was absolutely fantastic and that is down to our guide Champion, who made us feel welcome, safe and made our safari a once in a life time experience. We saw all of the Big Five as well as tons of other wildlife. He knew where to go, what angles so we had full view and was extremely knowledgable (we asked 1000’s of questions!). I am a nervous passenger but did not feel so with Champion - he is an excellent driver.
We couldn’t recommend Serengeti Smile (and specifically Champion!) highly enough. I contacted 4 other companies who were well above the price we paid with SS but this did not comprise the quality of our safari - very good value for money. If you are looking to do a safari in Tanzania/Serengeti, then this is the company to use!
