AT
20-35 years of age | Experience level: first safari
Excellent Service, Tom did a Great Job
We had an absolutely amazing experience with Axis Africa Expedition & Safaris! Everything was very well organized from start to finish, and the communication was always friendly, quick and professional.
Our safari was an unforgettable experience. The entire trip ran smoothly, we felt safe and well taken care of at all times, and the service exceeded our expectations.
A special mention goes to our tour guide Tom, who did an outstanding job throughout the entire safari. He was extremely friendly, professional and knowledgeable, and always made sure that we had the best possible experience. He knew exactly where to go to see the wildlife and shared a lot of interesting information with us along the way. His positive attitude and dedication made the safari even more enjoyable and memorable.
We saw incredible wildlife and beautiful landscapes, and the whole experience was definitely one of the highlights of our trip to Kenya. Great value for money and a very reliable company.
I would absolutely recommend Axis Africa Expedition & Safaris, and especially Tom as a guide, to anyone planning a safari in Kenya. Thank you for making this such a special and unforgettable experience! 10/10!
CY
20-35 years of age | Experience level: first safari
Great
Everything went well and almost as planned (there were some issues with the car) we just missed some game drive time, but nothing too serious. Not the company's fault.
Our driver Selestine was excellent and very professional. Rosemary also helped with everything we needed.
A good safari company overall.
BR
35-50 years of age | Experience level: first safari
Perfect !!! Such an amazing experience! Good guide, Nice group!
We start a little worry because of the hotel in arusha (it was not good), but everything else was perfect. All the others places and employees were great. The guide Jeremy was excelent and Kind! Such an amazing experience
An Unforgettable Safari Experience
Our safari experience with Suricata Safaris has been excellent from start to finish! Our guide, Jeremiah, is absolutely fantastic. He is an excellent driver, very knowledgeable, extremely polite, and always attentive to every detail.
We were also incredibly lucky to have him as our guide, as we managed to see some of the most difficult animals to spot several times — including leopards! His experience and dedication definitely made the experience even more special.
The lunches were also consistently delicious, which was a wonderful bonus during our days out in the parks.
We highly recommend Suricata Safaris, and especially Jeremiah, for an unforgettable safari experience!
FR
50-65 years of age | Experience level: first safari
Honeumoon: total fiasco and bad fait from discover africa
We booked our honeymoon through Discover Africa, which included three stages, including three nights at Kambaku Safari Lodge in Timbavati. Overall, this was a very expensive trip. Let's be factual: for the first and third legs, the contract was respected to the letter and the travel itinerary matched reality perfectly. However, for Kambaku Safari Lodge (sold and cataloged as a 4-star establishment), it was a succession of disappointments, with deplorable crisis management and customer service.
Accommodation scam and lack of security: Upon arrival, we were placed in a communicating room with the connecting door locked, reducing us to a tiny room, completely unsuitable for a honeymoon. After complaining and emailing the agency (Vihann), we were moved to a family room. On site, the lodge manager confirmed the existence of the actual "Honeymoon Suite" that the agency had sold us and written into our official travel itinerary... except it was occupied by a British couple! The agency is now trying to hide behind an initial global quote to deny its own travel itinerary. On top of that, the rooms do not lock from the outside, leaving our personal belongings unprotected, while the provided safe is too tiny to fit even a tablet.
Unsanitary room, unsafe water, and abandoned facilities: The replacement room had numerous dysfunctions: unacceptable bathrooms, a clogged shower causing a pool of water, a cracked sink siphon (causing leaks and a moldy smell), leaky faucets with no pressure, and hot water running out after three minutes. Despite our reports, technical intervention was limited to a superficial cleanup with no actual repairs. Regarding health, the lodge supposedly provided "filtered water" in dispensers, but we witnessed them simply being refilled without being replaced. As a result, I ended up getting sick from this water. When I asked for sealed bottled water to take my medication, I was simply told there was none. Outside, the pool was unmaintained and very dirty. The agency tried to blame this on a gust of wind, even though the pool stayed in this state throughout our stay, only being cleaned in a rushed way on our last day, curiously right after we took photos.
Catering not matching the standards: Our official travel itinerary clearly stipulated that the package included three full meals (breakfast, lunch, dinner). Instead, there was no actual lunch, just a minimal "brunch" with very few choices. Regarding the hot dishes of the brunch, they consisted of recycled leftovers from the previous day, such as yesterday's ostrich steak turned into shepherd's pie. Services fell far below what was expected of a 4-star lodge.
The fake last-night "upgrade": For our last night, we were "upgraded" to Kambaku River Sands, presented as a special gesture from the agency. The reality was quite different: our previous family room was already booked for new guests arriving that day. The lodge simply had no other alternative.
Deficient customer support and agency contempt: The Wi-Fi in the room was so faulty that it was unusable, forcing us to try and catch data out in the bush during our game drives to try and resolve issues. Despite our explicit requests to be called via WhatsApp for efficient communication, the agency never bothered to call us, hiding behind emails with replies spaced several hours apart. On site, we were told to "enjoy the rest of our trip peacefully" with the promise that everything would be sorted out upon our return. Result? Upon our return, the management completely took the lodge's side, flatly rejecting our word, denying the facts despite the evidence, and trying to pass off our forced room change as a gift.
In short: If you use an agency, it is precisely to be protected and supported when things go wrong. Instead, we felt completely abandoned on site, and then looked down upon and contradicted upon our return. Given this complete lack of support and professionalism, I can only recommend that you use another agency.
CN
20-35 years of age | Experience level: 2-5 safaris
very good
I participated in a 7-day safari in Kenya organized by Ventaria African Tour & Safaris, and the experience was absolutely fantastic, far exceeding my expectations. From the moment we arrived, everything was meticulously arranged; throughout the trip, the team members made us feel right at home with their warmth and attentive care.
The highlight of the trip was witnessing the Great Migration of wildebeest, one of the "Seven Natural Wonders of the World." The spectacle was magnificent and breathtaking, leaving me with unforgettable memories. In addition, we saw a wide variety of wildlife in their natural habitats, including lions, elephants, giraffes, zebras, and buffalo.
Our tour consultant was incredibly professional, responsive, and always ready to answer any questions we had. Our safari guides were not only excellent drivers but also had an encyclopedic knowledge of Kenyan wildlife and national parks, making each safari both enjoyable and educational.
Kenya is a beautiful country, and this safari has left us with unforgettable memories. I can't wait to return and explore even more of its wonders. For any traveler seeking a reliable, friendly, and unforgettable safari experience, I highly recommend Ventaria African Tours & Safaris. They are a wonderful group of people who genuinely care about every guest.
(automatic translation from Chinese)
KR
50-65 years of age | Experience level: 2-5 safaris
Excellent!!
After safari Ngorongoro, we went to chemka hot springs. The driver was very kind and willingly accepted our emergency situation and drove for us. Dallas Safari is the best safari agency.
If I visit Arusha again for a trip, I will definitely book the Dallas Safari.
65+ years of age | Experience level: 2-5 safaris
Great experience with a highly qualified guide
We were well taken care of by our guide, Tom. We saw many animals including the Big Five. My only disappointment was that we did not see the river crossing which is not the fault of any person.
EC
20-35 years of age | Experience level: first safari
Outstanding Journey
Celebrating our anniversary in Tanzania with Agama Tours and Safaris was an unforgettable experience. Francis was very helpful during the planning and made sure everything was arranged smoothly. Joseph was also an excellent guide, making every game drive exciting and enjoyable.
IT
20-35 years of age | Experience level: first safari
Kind, Helpful, and Attentive
We chose to go on a 6-day safari in Tarangire, Serengeti, Ngorongoro, and Lake Manyara parks. We chose to have an Italian-speaking guide, Jafar, a really capable young man who learned to speak Italian in a very short time and was highly professional in sharing interesting facts about the safari, the culture, and life in Tanzania. Our driver, Frankie, a highly experienced man, ensured we had the best possible adventure; his Jeep was equipped with many comforts that made the long hours of travel between parks much more manageable. They even offered to take wonderful photos and videos of us using professional equipment, since we didn't have any ourselves; it was a service we really appreciated. Overall, it was an unforgettable experience that I would like to repeat in the future, and I would certainly turn to Sunscape agency again for their professionalism. A special thanks also goes to Neema, who handled all the logistics, such as booking lodges and arranging various transfers and was very understanding regarding our budget. I recommend trusting them—you're in good hands! ASANTE SANA SUNSCAPE!!!
