TR
50-65 years of age | Experience level: first safari
An amazing company with an outstanding team! From booking to the end of our safari, everything excee
Thanks to Gilbert, our safari experience turned into an unforgettable adventure. His knowledge, positive energy, and incredible ability to spot wildlife were truly impressive. We always felt safe and in very good hands. Thank you for helping us create such wonderful memories—we will never forget this experience!
20-35 years of age | Experience level: 2-5 safaris
Perfect customer service, dedication to quality services for their clients
Our 6-day Kenya safari with Serval Tours and travel was truly exceptional, especially our time in Samburu National Reserve and Ol Pejeta conservancy. The scenery and wildlife were beyond our expectations, and every part of the trip was handled professionally. The team was responsive and organized, our guide Peter was fantastic, and the accommodations were comfortable and welcoming. Even as local tourist we felt well taken care of throughout the journey and would gladly recommend this company to anyone planning a safari in Kenya.
AE
20-35 years of age | Experience level: 2-5 safaris
Disappointed
The only good thing was Brian, our guide. He did what he could to get us to see some animals.
This company is so disorganized. I bought the package without giraffe centre and they almost took me there twice. I had to reach out to get details of the driver, which was shared late night, only a few hours before the pickup, I had to stay awake to get the details.
It’s not 6 hours as promised. We had barely 4 hours at the national park. You pay a super expensive fee for the park to be there for just a bit. And there’s no clear explanation of that. The title is super misleading.
Plus, is a mini van and is hard to see anything from it. When I tried to switch cars, they just ignored me.
I had such a beautiful experience in Nairobi, and this was the only really frustrating part.
35-50 years of age | Experience level: 2-5 safaris
A long but fantastic day
This was a fantastic day trip. Fidelis was a really knowledgeable guide and an incredibly skilled driver. It is a long day with about 4-4.5hrs in each direction (including a stop) but we also got a good amount of time in the park. We also stopped on the way to take photos of Kilimanjaro which proved to be a good idea as by the time we reached Amboseli it was entirely in cloud and stayed that way. We saw plenty of elephants as well as lots of other animals. My only slight grumbles were that the safari van was quite old and I ended up scratching my arm on the roof multiple times whist taking photos, and that the timing of the lunch was quite late - around 3:30 on the way home which meant everyone was too hungry to take up the optional visit to the Masai village. An earlier lunch in one of the park lodges would have been better. Overall though it was fantastic value and a trip I would definitely take again. The total trip time was 14hrs (0500-1900)
CA
20-35 years of age | Experience level: first safari
Wonderful private 10-day Rwanda tour with Hermosa!
My wife and I had a wonderful private, 10-day Rwanda tour with Hermosa Life Tours! Our tour included time in Kigali, and Akegera, Nyungwe and Volcanoes National Parks (with stops in between). Everything - from booking/communication with the online agents, right to the tour and interactions with our guide - was excellent. Highly professional, respectful and just as promised.
[Before I begin the review, a quick note on us for context: My wife and I are Canadian, and are both in our 30s. We're active/fit, and enjoy being immersed in new cultures and new experiences. We elected for a budeget-friendly / lower mid-range tour.]
We initially discovered Hermosa on the Safari Bookings website and sent them an inquiry about a 10-day tour. Shortly after, we received a reply from Tiamo at Hermosa who we worked with via email to tailor the trip EXACTLY to our interests and budget. Tiamo was very polite and prompt in assisting us, and at no point did we feel pressured into booking a more expensive tour.
After confirming and booking the tour, we were assigned a guide/driver, named Gordon. Gordon was FANTASTIC! A kind, respectful and highly knowledgeable guide. Once in Rwanda, Gordon met us at the airport and drove us between tour centres/activities, including during our game drive in Akegera. He always had an answer to our questions about the history, culture and nature of Rwanda. He was punctual, helpful and respectful of our wishes (e.g., if we wanted to make minor on-the-fly changes to our tour, or if we wanted to spend extra time in some places). He also had very good recommendations for restaurants and side-activies. We felt very safe and cared for with Gordon - both with respect to driving on the roads (note that traffic in Rwanda is hectic! But Gordon handles it like a true pro) and in terms of making sure we got the most out of the trip. Overall, Gordon is just a great guy - fun to chat with, a wealth of knowledge, and caring and respectful of his guests.
Lastly, it's worth noting that Hermosa's vehicles are great - well maintained, robust for the sections of off-roading that we encountered (in the National Parks), spacious and comfortable.
Now, on Rwanda - wow, what a beautiful and unique country! The geography and natural environment outside of the main cities is gorgeous - lush and interesting landscape. We were most drawn to Rwanda for a chance to experice the mountain Gorillas in the wild, and we were not disappointed! The Volcanoes National Park staff were excellent (organized, knowledgeable and highly respectful of the animals) and our trekking tour was truly magical.
[A side-note: if you're highly prone to car-induced motion sickness, a driving tour of Rwanda may not be for you, as there are many windy roads around the thousands of hills in the coutry. That said, Gordon was very happy to make a pit-stop if we ever needed one].
Overall, we would HIGHLY recommend a tour with Hermosa Life Tours; and especially in Rwanda. Thank you Gordon, Tiamo, the Hermosa team, and Safari Bookings.
35-50 years of age | Experience level: over 5 safaris
Highly recommended tour operator!
Kenya had been on our bucket list for a while. We chose Nkishon Tours & Travel and had an excellent tour thanks to them, visiting Masai Mara, Lake Nakuru, and Amboseli over six days. From the moment we booked the tour, everything was organized seamlessly and we did not have to worry about anything other than waking up on time for the game drives!
Abigail, our tour coordinator, handled all the reservations and logistics, which was very helpful for us. Leonard was our guide throughout the journey and was friendly, knowledgeable, patient, and willing to go the extra mile to ensure we had the best possible experience. Having our own vehicle on this private tour allowed us to explore entirely at our own pace.
Overall, we enjoyed incredible landscapes and wildlife sightings and felt well taken care of every step of the way.
I can highly recommend Nkishon Tours & Travel to anyone looking to discover Kenya. We would gladly travel with them again!
50-65 years of age | Experience level: first safari
Excellent
Solo Safari were brilliant from.start to finish. The experience we had in the Masai Mara was beyond our expectations. We found Chris reliable and extremely informative and knowledgeable. Thank you all.
IT
50-65 years of age | Experience level: first safari
I will remember it forever
The impeccable service and our guide, Suleiman, whose deep knowledge of the local flora and fauna was truly remarkable, made our experience something magical that we will remember forever. In just five days, we had become rafiki (friends), and leaving filled us with a sense of nostalgia.
CN
20-35 years of age | Experience level: first safari
Great experience
Martin is excellent, polite and friendly. He showed us many animals, and all our itineraries were completed as scheduled. Highly recommend him
MX
35-50 years of age | Experience level: first safari
Excellent
The experience was amazing!
Our guide, Tarimo, was absolutely incredible, he was knowledgeable and shared so many facts about the animals and the places we visited, he had more than 20+ years experience so it was a real treat exploring the parks with him. Also, his driving through all sorts of terrain and weather was nothing short of incredible!
Communication with the agency was 10/10 from day one which is appreciated especially for first time safaris!
We had a few issues with the payment link due to our bank flagging the transactions but Juliana from the agency took the time to meet us at our hotel in Arusha and allow us to use her computer to finalize everything, we are so grateful for their help to resolve that!
The car is a little older than most and we had small issues, nothing too bad. Tarimo
made sure to get it fixed after the day was over, but with mentioning.
Highly recommend Destiny Explorers and we will surely do another safari with them again