SE
50-65 years of age | Experience level: first safari
Unreliable and cancelled 1/3 of safari time without reason or reimbursement
Avoid Abuus avel trat all cost. Our experience with them in Tanzania was extremely poor. By our calculation, we missed at least 30% of the game-drive time included in our program, mainly because of delays, poor planning, combining passengers with different itineraries, and time spent dealing with logistics.
Communication was consistently terrible. In Arusha, we received no information about the briefing or when we would leave the next morning. The driver who collected us did not even know which tour company we belonged to.
We had not been told about luggage restrictions and only found out when we reached the vehicle, when this was communicated with a superior attitude as though we should have known. I had also specifically asked before leaving Stockholm whether we needed towels, soap, etc. We were not told that we did. During the briefing, we were promised this would be sorted out the next morning. It wasn't, so we borrowed what we needed from the hotel ourselves.
In Tarangire, we were delayed by about an hour waiting to collect other passengers from the airport. At the picnic site, the guide didn’t care to warn us about the aggressive monkeys. Other groups had guides explaining what to do and staying at their tables to keep them away. Our guide walked away, and we lost about half our lunch.
We did not leave for Serengeti until 10:30, while other groups left around 06:30 and had afternoon game drives. We therefore had no proper game drive on our first day. For the two Chinese passengers travelling with us, whose program consisted of one afternoon and one morning drive, this meant losing half their planned drives.
When we questioned this, our guide first said that the transport into the Serengeti counted as a game drive. He later changed the explanation and said the permits only allowed us to be in the Serengeti for 24 hours.
For our supposed full game-drive day, the guide wanted us to skip breakfast, do a morning drive, return to camp for lunch at 11:30, and then wait until 16:00 to go out again, because according to him you could never see animals between 13:00 and 16:00.
Because of a mistake with the other passengers' program, we also had to remain close to the base in the morning so they could be dropped off and transferred to another tour company. After we insisted, we went out again at 14:00 rather than 16:00. A considerable part of the afternoon was then spent driving to the airport to renew our park permits.
At the camp, there were no chairs in the dining area when we arrived. We were left standing for about an hour while other groups sat. Nobody explained where we could sit or what was happening. Our guide was generally absent except when driving, so there was often nobody to ask.
Ngorongoro was even worse.
The plan was to leave at 06:30. We were supposed to be briefed at dinner, but this did not happen. As we were about to go to bed, we were instead told that departure had changed to 07:30. This was particularly frustrating because we had been told the early morning was the best time in the crater, and we also wanted to see the sunrise.
We did not leave at 07:30 either. We waited another 90 minutes.
Four additional tourists were then added to our vehicle. They had been waiting at the park entrance for an hour (without breakfast), and some had had their entire Serengeti trip cancelled and were fuming.
We finally reached the crater at approximately 09:30. After a short drive, the guide told us it was time for lunch and then to leave. He first said we needed to return to Arusha. When we said we did not mind arriving late, he changed the explanation and said we had to leave because of the permits.
The other jeeps stayed. We could still see them in the crater from the rim more than an hour later. We were therefore the last to enter and among the first to leave, after already losing several hours that morning.
There were many other problems throughout the safari. New passengers continually joined the vehicle, so we heard the same information about the animals four or five times and repeatedly stopped for the same animals. We also drove much more slowly than other jeeps on transport sections inside the parks, further reducing our game-drive time.
The vehicle was consistently dirty and was not cleaned inside or outside. We cleaned it ourselves a couple of times. The windows were kept open during transportation, making the inside extremely dusty. Water was never offered unless we asked.
New passengers were rarely introduced, and nobody explained why they were joining us or how their schedules would affect ours. Departure times and plans changed constantly, often with little or no information. On several occasions, when we questioned what was happening, the explanation changed. Eventually, it became very difficult to trust the information we were being given.
The driver also repeatedly tried to persuade us that everything was fine and encouraged us to confirm that we were happy. Despite all these problems, we did not receive an apology during the program.
Even leaving Tanzania went wrong. There was no information at the hotel about our departure, so we asked the hotel to call. We were told we would leave at 07:30 and go directly to Nairobi.
Instead, we drove around Arusha collecting other passengers and were then dropped at a public bus to Nairobi, despite having a flight to catch. After we objected, the decision was reversed and we were put back into the same vehicle approximately 75 minutes later.
We made a deliberate effort to stay positive and complained very little until the final morning. By then, however, we had lost a substantial amount of the safari we had paid for, and it became clear that we were also going to lose much of our planned time in Ngorongoro.
This was not one late departure or one misunderstanding. It was a consistent pattern of poor organization, lack of information, changing explanations, delays, and other passengers' logistics taking priority over our planned itinerary.
By our calculation, we received at least 30% less game-drive time than promised.
CN
20-35 years of age | Experience level: 2-5 safaris
Edwin is very good
Edwin is very good .Edwin is very knowledgeable.We will miss him.
CN
35-50 years of age | Experience level: first safari
wonderful trip
I didn’t bring any gifts. I never expected to meet such a great friend here. If you don’t mind, this vest is for you. I bought it for this safari trip, and I can’t wash it anymore. May it be with you.
CN
20-35 years of age | Experience level: first safari
Very helpful and thoughtful.
Once in a lifetime experience. Road is tough nearby the bwindi park but worth it.
FR
20-35 years of age | Experience level: first safari
Pastory is the best guide ever in Tanzania !
We’ve done our honeymoon in Tanzania and that was a perfect trip Thanks to lion track and Pastory ! He’s patient, friendly, love to share his knowledge and his passion about safari, Tanzania and everything! We’ve made a global Tanzania tour (safaris for sur but immersion with maasaïs, hadzabe tribe, mulala village …) so we have discovered what is the heart of Tanzania thanks to him ! I would definitely recommend him, for French tourists as well as others who speaks English!
CN
20-35 years of age | Experience level: first safari
Great trips with caring service
Our guide is Kush. Extremely professional and considerate, he maps out our routes and prepares meals for us each day. Prior to departure, he checks in with us to hear our input, making sure all our ideas and requests are incorporated into the travel schedule.
CA
20-35 years of age | Experience level: first safari
Incredible Camping Safari
We had an amazing safari experience. Paul from SkyView adventures was great because he was available 24/7 to answer any questions we had. The communication was very good. The guides and cooks were also amazing. The only thing to note (not a complaint), is that we originally booked a 4 night camping safari, but the itinerary was changed to 2 nights staying at a lodge and 2 nights camping. Despite the change of plans, everything was communicated to us by Paul and the guides and they did not charge us any extra for the 2 nights stay in the nice lodge. It was the most amazing experience and I would recommend SkyView Adventures!
MX
50-65 years of age | Experience level: first safari
A dream safari with an exceptional team
Our experience with Passionate Guides Tanzania was absolutely wonderful. This safari was a lifelong dream, and every detail was perfect.
Patricky, our guide, was spectacular. His knowledge of the animals, the places we visited and the plants was extraordinary. Every explanation was fascinating and made the experience even more special.
Suleiman, our driver, was incredibly kind, warm and welcoming. Both he and Patrick were true gentlemen, and their care and attention made us feel comfortable and looked after throughout the journey.
Thank you for an unforgettable experience. I have already recommended Passionate Guides Tanzania to others and will gladly continue to do so!
MN
35-50 years of age | Experience level: first safari
The service was excellent, and everything was well organized.
We had an amazing safari experience! The staff were incredibly kind, friendly, and genuinely helpful. They made us feel very welcome and took great care of us throughout the trip. The service was excellent, and everything was well organized.
It was a truly beautiful and unforgettable experience. We enjoyed every moment and would highly recommend it to anyone looking for a great safari adventure. Thank you so much for making our trip so special!
CN
20-35 years of age | Experience level: first safari
Excellent ，Knowledgeable ，The best
Samora Explorers delivered a fantastic Tanzania safari. Pre‑trip communication was fast and transparent. Everything was reliably organised with on‑time transfers and well‑kept safari cars. Our guide was passionate, sharp at spotting wildlife and shared great insights about nature and local culture. Pricing offers solid value for money with no hidden costs. We enjoyed amazing game drives across Serengeti and Ngorongoro. Highly recommend for anyone seeking a genuine African safari experience.
