CH
50-65 years of age | Experience level: 2-5 safaris
Avoid Tubale Safari
First of all, this review is not meant to discourage anyone from visiting Uganda. It is a beautiful country with incredible nature and, above all, wonderful people.
However, this review is specifically about our experience with Tubale Safari and Anette.
At the beginning of the planning process, the company appeared professional and trustworthy. They had good reviews on TripAdvisor, SafariBookings, and were listed with the Uganda Tourism Board. For that reason, we felt confident booking with them.
Unfortunately, from the moment we arrived, the experience did not match what had been promised.
A few days before our trip, I reached out after seeing a negative review online. Anette reassured me that everything was in order. However, upon arrival in Uganda, I received a message asking us to pay for the first two hotels, lodges, and initial tours (including Rhino Sanctuary, Murchison Falls National Park, and the river cruise) due to “bank issues.” With little choice, we paid, as we were told the situation would be resolved within a few days. It was not.
Throughout the trip, we ended up paying for nearly all lodges (except one), most tours (including Golden Monkey Tracking), as well as fuel and vehicle-related costs. At one point, the vehicle was locked remotely twice by its owner because payments had not been made by Tubale Safari. Although our guide managed to resolve the situation, we missed a scheduled early morning game drive because of it.
During the entire trip, we were repeatedly given different explanations and excuses. Despite having already paid for the full package in advance, we had to cover many costs again.
In total, we incurred additional expenses of approximately 7,500 USD for accommodation, tours, transportation, food, and missed activities.
On the last day of the trip, Anette met us in person and promised to reimburse the money by March 5, 2026. As of today, we have received only 100 USD.
Based on this experience, I cannot recommend or trust this company. While it is possible that future trips may go smoothly, there is no certainty, and there are many more reliable alternatives available.
If you have already booked with Tubale Safari, I strongly advise you to:
• Contact all lodges directly to confirm your reservations
• Be cautious with advance payments
• Be prepared to pay costs on-site
This situation created constant uncertainty throughout our trip. We never knew if bookings were valid or if activities would take place. This significantly impacted our overall experience and prevented us from fully enjoying the journey.
On a positive note, our guide was excellent, and the local guides during excursions were professional and knowledgeable. We also met many kind and welcoming people in Uganda.
So yes – visit Uganda, it is absolutely worth it. But based on our experience, I would strongly recommend choosing a different tour operator.
If anyone has questions, I am happy to share more details, including communication and screenshots.
35-50 years of age | Experience level: first safari
Amazing trip, fantastic tour guide
Overall, a great value for the experience! Obviously the best part of our tour was our guide, Papa John. He was incredibly knowledgeable, friendly, and funny. He took the time to get to know us, answer questions and always made we were comfortable. We got to see 4 of the “big 5” and truly a memorable experience.
35-50 years of age | Experience level: 2-5 safaris
The most incredible week thanks to the most incredible team!
Thank you, Safari Revive for the most incredible week exploring Masai Mara, Lake Nakuru and Amboseli! From the lodges, to the game drives and an extra special shout out to our 3 fantastic guides - Humphrey, Kenneth and Henry were the best and I can't recommend them enough! They ensured we had the most incredible sightings during the safari, and made our entire visit perfect! If I'm lucky enough to plan another visit again to Africa, it'll be with Safari Revive :) Thank you guys for doing what you do so effortlessly and giving us the most incredible memories of Africa that will be cherished forever!
CA
50-65 years of age | Experience level: 2-5 safaris
Very attentive and extremely helpful and knowledgeable .
Cate at Prime Safaris was incredibly helpful in booking this trip ( one month beforehand). I did a 10 day private Ugandan safari tour with a couple of friends. Joseph our private guide and driver was very friendly and knowledgeable as well as being a very safe driver. The trip was truly amazing and unforgettable. I did another safari 10 years before with a different operator to Kenya and it cost a lot more money . I am all ready beginning to plan another safari tour in about a year from now to Tanzania and Kenya, Cate at Prime Safaris will be the 1st person I contact to make this happen .
ES
20-35 years of age | Experience level: first safari
An unforgettable safari
Our safari experience was absolutely incredible from start to finish. Everything was perfectly organized, and we felt well taken care of the entire time. The parks were breathtaking, and we were lucky to see so much wildlife — truly unforgettable moments.
Our Richard was fantastic: knowledgeable, friendly, and always making sure we had the best experience possible. Every detail, from the accommodations to the daily planning, exceeded our expectations.
We couldn’t have asked for a better trip and would highly recommend this experience to anyone looking for an amazing safari adventure.
Thank you again for everything — we will definitely remember this forever!
20-35 years of age | Experience level: first safari
Uganda is a country which I stay
Tour operator is correct and teacher people how to make money in online.It help us know how good
20-35 years of age | Experience level: 2-5 safaris
Excellent
The gorilla tour was excellent and thoroughly enjoyable. Jean Claude was extremely responsive, helpful and knowledgeable!
50-65 years of age | Experience level: 2-5 safaris
Awesome
My Family and i had great 3 day safari to Masai Mara Courtesy of Mara whisper safaris,They handled our booking well and made the trip worth it,Communication was smooth.I give them 5 stars
DE
20-35 years of age | Experience level: 2-5 safaris
We
Brian planned our safari exactly according to our wishes, from the airport pickup in Nairobi to our departure for the journey home. He invested an incredible amount of time, answered every special request and question, and was always extremely attentive. Communication via WhatsApp was outstanding—he replied almost immediately and always offered helpful suggestions and solutions. We honestly couldn’t have imagined a better contact person. He even checked in with us regularly during the safari and went the extra mile by arranging a restaurant reservation for our last day in Nairobi. From the very beginning of the planning process until our safe return home, we felt exceptionally well cared for.
Our guide, Victor, was truly outstanding. On our drives to the parks (Masai Mara, Lake Nakuru, Lake Naivasha, and Amboseli), he shared an amazing amount of knowledge about the country, its people, and its wildlife—there was nothing he didn’t seem to know. He was an excellent driver, and we always felt completely safe and comfortable in the car. He took care of every detail, stayed with us at the lodges until after check-in to make sure everything went smoothly, and was always punctual the next morning, ready with our lunches. Thanks to him, we had an incredible experience, saw the Big Five, and learned so much about Kenya. He consistently went above and beyond to make our trip truly unforgettable.
We can wholeheartedly recommend Ramble—especially Brian and Victor. It was an absolute joy to have them make our safari such a memorable experience!
NL
50-65 years of age | Experience level: over 5 safaris
Safe, professional, and fantastic – highly recommended!
I have climbed Kilimanjaro six times with a Dutch group via Genes Adventures, taking various routes, and every time it was a fantastic experience.
The communication beforehand is clear and pleasant, and everything is excellently organized. What I particularly appreciate is the personal and highly professional guidance. The guides instill a strong sense of confidence right from the start, providing the right advice every day and always prioritizing safety.
During the more difficult moments, the motivational pep talks really make the difference, along with the warm and friendly support from the entire team. The service is top-notch: daily medical check-ups, delicious food, and an organization you can fully trust.
The value for money is absolutely good for what you get, allowing you to focus entirely on the climb. And believe me: reaching the summit is a very special moment, especially as a group!
Are you looking for an extraordinary experience with professional guidance and safety first, to the roof of Africa? Then I can wholeheartedly recommend Genes Adventures!