CA
20-35 years of age | Experience level: first safari
It was flawless
This safari was the best money we spent in South Africa. We did a two night stay that included four guided tours. Our guide Victor was incredibly knowledgeable and talented. The lodge itself was serene and relaxing. It was a perfect vacation.
65+ years of age | Experience level: first safari
Fabulous trip fabulous guide and driver fabulous owner
Guide and driver, Paulo was an incredible person even without the tour.
His knowledge of the area and of course the animals was amazing. He was personable and funny.
The company owner and main communicator was James. We bombarded him with questions for almost a year leading up to the trip and he didn’t flinch once. Even though we didn’t meet him we felt we knew him.
Worth every penny and more. Accommodations were terrific and food much better than we thought we would get.
This was by far the trip of a lifetime!
CN
35-50 years of age | Experience level: first safari
Outstanding Service and Unforgettable Experience
I had an exceptional experience with West Wild on both my Kilimanjaro climb and safari tour. The entire journey was thoughtfully organized, and every detail was handled smoothly from beginning to end.
During the Kilimanjaro trek, our guide was incredibly knowledgeable—not only in geology, which made the mountain itself come alive through his explanations, but also in sports science and physical endurance. His advice on pacing, breathing, and energy management was extremely helpful. What impressed me most was his patience and attentiveness. He constantly checked on our condition and made sure everyone felt supported and safe throughout the climb.
On safari, our guide was equally outstanding. He had extensive knowledge of wildlife and could explain animal behavior in fascinating detail. You could truly feel his passion and respect for animals—it wasn’t just a job for him. His driving skills were excellent, allowing us to get close to incredible sightings while always maintaining safety. Every evening, he would ask us about our “high moment” and “low moment” of the day, which made the experience more reflective and meaningful.
Both guides had strong personal charisma. They were not only professional but also warm, inspiring, and genuinely enjoyable to spend time with.
The company’s overall organization was excellent, and everything ran smoothly. The owner himself is a charismatic and thoughtful person, which is clearly reflected in the quality of the team and the service. I highly recommend West Wild to anyone looking for a reliable and high-quality adventure experience.
CN
20-35 years of age | Experience level: first safari
A week where dreams come true
Thank you, Solomon!!! Our trip was so perfect because of him! He has amazing eyes and skills—we saw everything we wanted to see in five days. After entering the Serengeti, we kept seeing cheetahs and leopards, constantly surprised by what we saw. Sometimes we were the first to see something, and then other vehicles would rush to catch up. The last two days in Ndutu were definitely the best; we saw leopards, cheetahs, or lions five, six, seven, or eight times a day. This wasn't just because the biodiversity there is so rich, but also because we had a great guide. I'm so grateful to Solomon—his enthusiasm, professionalism, and meticulousness! On the third day, it rained heavily, and we drove for a very long time on very difficult roads without getting stuck, even helping many people. And most importantly, when he saw cheetahs walking and drove close to them, luck struck! We witnessed a hunt!! We saw everything we wanted to see in those five days. The African trip was like a dream, like I had carefully designed a trap for myself, and I'll be hunting with these memories in my dreams every day from now on. Very appreciated, thank you, Solomon!
(automatic translation from Chinese)
65+ years of age | Experience level: first safari
Poor follow up and customer service
We traveled to Africa this fall and booked a portion of our trip through Classic Journeys Africa. Unfortunately, due to unexpected civil unrest in neighboring Tanzania , our itinerary had to be cut short for safety reasons.
I want to begin by saying that the part of the trip we were able to complete was truly wonderful. The accommodations, guides, and experiences arranged by the company were excellent, and during the trip itself everything was handled professionally.
However, the experience since returning home has been extremely disappointing.
Because significant portions of our trip were canceled, we were assured that refunds would be issued for the unused services. Since then, communication has been inconsistent and largely unresponsive despite multiple follow-ups over several months. While we have received repeated acknowledgments that refunds are owed, no reimbursement has been received to date.
We fully understand that unforeseen events such as political instability can complicate travel logistics, and we approached this situation with patience and understanding. What has been frustrating is not the disruption itself, but the lack of follow-through and clear communication afterward.
Based on our on-the-ground experience, this company is capable of delivering an excellent travel experience. However, their post-trip customer service and handling of financial commitments have fallen far short of expectations.
Future travelers may want to ensure refund policies and communication expectations are clearly documented before booking.
We sincerely hope this matter will still be resolved.
50-65 years of age | Experience level: 2-5 safaris
Unique wildlife opportunity
If youre prepared to invest the time Uganda really does have lots to offer, including the unique opportunity to meet both gorillas and chimpanzees in their natural habitats. The wildlife is abundant throughout this fabulous country, the people are welcoming and it is also very safe to visit.
20-35 years of age | Experience level: first safari
Overall Amazing Tour Experience
The tour with Majestic Explorers was amazing from beginning to end. They were very accommodating. They communicated very well and made the experience very special. I really liked the lodging choices they provided for me. My tour guide was very knowledgeable and informative and was sure to make the game drives a spectacular experience. The chef made nice and tasty meals each day and I got to see the big 5; even the rhino!
CA
35-50 years of age | Experience level: first safari
We loved our time with Greenfire and would recommend to everyone considering safari.
We were with Greenfire lodge for 3 days and 2 nights. We went on 4 game drives.
The lodge itself was very intimate, beautiful grounds and a lovely pool. Our room was right overlooking the riverbed and it was very private. Very comfortable with every amenity we needed. Carol took time to give us a tour of the room and facilities. She also welcomed us back from every game drive.
The food was delicious and plentiful.
The staff were very friendly and welcoming.
Our game driver Victor was a highlight of our trip. He was extremely knowledgeable about the land, animals and history. He was always determined to ensure we had the best experience, constantly communicating with other drivers to know what animals were out and about on the land. By the end of our short stay, he felt like a friend.
Overall we wouldn’t change a thing about our stay and would recommend this lodge to anyone looking for a personalized and intimate experience.
50-65 years of age | Experience level: 2-5 safaris
Efficient, informative and most helpful. Wonderful memories that will last a lifetime.
From my first enquiry regarding a tour to see the Golden Monkeys in Rwanda and Gorilla trekking in Uganda, the tour guide, Bernard, was always very helpful and provided plenty of information. I received a phone call from him to discuss the quotation provided & he personally answered any questions I had about the tour. Being an older client, he learned about my fitness level & was able to reassure me that I would be capable of going on this tour. Bernard met us at Kigali Airport & stayed with us until the end of the tour when he took us to our accommodation back in Kigali. We felt safe at all times. On the day of the gorilla trekking, Bernard called ahead & ensured we were on the correct level of trekking. We wanted a full experience of the jungle & the environment where the gorillas live, as well as seeing the gorillas. It was a truly memorable tour and I can fully recommend TrueVine Safaris. was a truly memorable tour and I can fully recommend TrueVine Safaris.
Fun Resourceful and professional!!
Reliable on time, and very experienced tour guide services. The coverage of the trip was diverse and satisfactory. Good communication too.