AE
35-50 years of age | Experience level: first safari
Did not execute, failed to remedy the situation
Serengeti African Tours markets itself as an ultra-luxury travel provider, which makes our experience all the more disappointing.
Despite paying a substantial premium, the reservation arrangements confirmed to our group just 1 day in advance, were not honored, resulting in significant inconvenience and the unnecessary separation of two couples traveling together. This created an avoidable and uncomfortable situation that should never have occurred.
What was most frustrating was that there was a simple solution available: provide the arrangements that had been promised and paid for. Instead, the issue was mishandled, no meaningful effort was made to resolve it, and the follow-up response consisted of little more than an unsatisfactory email explanation.
Our group entrusted Serengeti African Tours based on the expectation that the company would deliver the experience it sold. Unfortunately, it failed to uphold its commitments, and its response afterward demonstrated a disappointing lack of accountability and customer service.
Luxury travel is defined not only by the destinations and accommodations, but by flawless execution and responsive service when problems arise. In our case, Serengeti African Tours fell well short of the standards it claims to represent. Based on our experience, I would not recommend this company and will be sharing our experience with others considering booking through them.
A couple of highlights which kept it from 1 star:
Our Guide (Godfrey Maarifa) was very knowledgeable, engaging, and good to work with. If you can book directly with him, he's great.
The park overdelivers. I suspect that the guide had a significant impact on the animal viewing but we saw them all. Definitely recommend the trip, just not the tour operator based on the customer service and attention to details.
IL
50-65 years of age | Experience level: first safari
A good tour opetator
I took a 3 day safari tour to Masai Mara park to see the big 5 with a group. We saw 4 of the big 5. We did not find a Rinho.
Our driver/guide was a good one and all our group enjoyed the tour.
IE
35-50 years of age | Experience level: 2-5 safaris
One of the best Safari Experience I had in Tanzania
It's a very nice journey to the nature of Tanzania, the driver guide picked me up at the Kilimanjaro International Airport and drive me to Arusha town at my hotel. I had a short rest and I was happy to see the city of Arusha. With my guide I went on Arusha town tour. The day follow up by morning pickup from my hotel to begin the journey of a lifetime in Tanzania.
I had my best ever time on Serengeti national park and Ngorongoro Crater, my driver guide Erick is the best and I cannot recommend him enough, we saw a lot of animals include my favorites one (Lion).
But Serengeti is the best of experience., I got to see all the animals I had dreamed about. My guide was know we'll the park and cooperated with other drives, so we had many exiting encounters with the animals. One of my highlights is when I saw the 2 Liones in the middle of Serengeti.
The night in Serengeti we slept at Serengeti Classic View. It's very pleasant camp, very friendly staff and prepared a lot for the guests, I enjoyed the bonfire at night and the 3 meal prepared for me and my driver it was incredible sweet, the all other services is so great include bathroom.
On my last day I went through Ngorongoro Crater (Garden of Eden) this deserve to be one of the 7 natural wonders of the world and its a place to visit at least once in a lifetime, I saw uncounted animals even in a short distance include predators and prey which you will not experience this short distance for the difference species in Serengeti national park,
Our last day we enjoyed the lunch at the picnic site near the hippo pool and all safe with my guide Erick. Then we drove back in Arusha town safety.
This was my dream to be, I can't thanks enough Tanzania Songbirds Safaris for prepared to me the wonderful experience on Tanzania Safari.
I having an confidence enough to recommend Tanzania Songbirds Safaris for your excellent safari experience in Tanzania.
Thanks so much again!
IT
35-50 years of age | Experience level: over 5 safaris
More Than a Stay, a Family
I spent three nights at African Bush Lovers and felt completely at home. The entire staff took care of me as if I were part of the family. They even helped me with things that were not their responsibility, such as buying bus tickets.
Stanza and the whole team are truly exceptional people. As a solo female traveler exploring the continent, feeling safe, welcomed, and cared for is something incredibly special.
Thank you from the bottom of my heart for this wonderful experience. I can’t wait to come back and see you all again soon for the mobile tent experience!
I wholeheartedly recommend this place. ❤️
AE
20-35 years of age | Experience level: first safari
Simply wonderful experience from start to finish, we are grateful for Patricia and Peter
Communication was superb throughout. Very clear planning and itinerary and able to answer any questions promptly. The itinerary was crafted to suit our requests. Patricia was pivotal in the planning of our trip and Peter was our wonderful guide and driver. The trip was incredibly special and we can't wait to visit Kenya again.
ES
20-35 years of age | Experience level: first safari
Nice, reliable, and profesional
We had an amazing trip to Tanzania and Zanzibar. It was both exciting and relaxing at the same time, offering the perfect balance between adventure and comfort.
The service provided by the agency was excellent from start to finish. We always felt well taken care of and could fully trust our guides. Pancrass in Tanzania and John in Zanzibar
Everything was handled professionally, allowing us to enjoy the experience without any worries.
The accommodations were comfortable. The safari was truly spectacular, with unforgettable wildlife encounters, and Zanzibar's stunning scenery.
We highly recommend this agency to anyone looking for a well-organized, memorable, and stress-free trip to Tanzania and Zanzibar
SA
35-50 years of age | Experience level: first safari
Outstanding Family Safari Experience!
We had an absolutely incredible 4 day safari with Amazing Memories Safaris and it exceeded all of our expectations. From the moment we arrived until the end of the tour, everything was perfectly organised and stress free.
The absolute highlight of our trip was our guide and driver, Eliud. His knowledge, professionalism, patience and passion for wildlife made the experience truly unforgettable. Thanks to his expertise and determination, we were lucky enough to see the Big Five, which was a dream come true for our family. He was also fantastic with our children, making the safari engaging, fun and educational for them throughout the trip.
A special thank you also goes to Brian, our tour coordinator, who ensured everything ran smoothly from the booking stage through to the end of our journey. His communication, flexibility and attention to detail were exceptional.
As an Irish-Polish family travelling with two young children, we felt welcomed, respected and genuinely cared for throughout our journey. The warmth, hospitality and professionalism shown by everyone we met made us feel completely at home in Kenya. We leave with incredible memories, amazing photos, and a deep appreciation for the people who made this adventure so special.
The Sarova accommodations at both locations (Sarova Lion Hill and Sarova Mara Game Camp) were exceptional. The facilities, food and overall atmosphere were outstanding and the staff at every property went above and beyond to make us feel welcome. Everywhere we went, people were incredibly helpful, respectful and genuinely committed to providing excellent service.
This safari created memories that our family will cherish forever. We highly recommend Amazing Memories Safaris to anyone looking for a professional, well organised and truly unforgettable Kenyan safari experience.
20-35 years of age | Experience level: first safari
The most wonderful person!
To anyone traveling with Meru Slopes, you must request Patrick! He was our guide and he was absolutely wonderful! Patrick was the most amazing guide and took us on a great trip seeing the BIG 5 PLUS MORE!! It was a trip we will never forget and we won't forget the people we met along the way. I HIGHLY recommend this company and everyone who works there! THIS IS THE COMPANY to use! Don't get me started on how amazing the food is! It has been a few months and I still think about the food we had!
65+ years of age | Experience level: first safari
Extremely courteous and accommodating. The office was very responsive. Our driver Brown excellent.
The itinerary through South Africa, Zimbabwe and Botswana was great. Our accommodation, and the driver Brown were all excellent. The safari guides in Hwange, Victoria Falls, Chobe, Elephant Sands, Planet Boabob and Maun/Moremi area were great. Our food options were great and the staff were all excellent. The only challenge were the road conditions that are outside the control of the tour organizer, the government would be prudent to focus on fixing the roads to help the tourism thrive.
50-65 years of age | Experience level: first safari
Excellent Safari Trip
It was fantastic from start to finish. Very timely communication from Idris who answered all my questions within a few hours. All the arrangements were as planned and the pick ups on time, greeting us with a friendly welcome.
The tour itself was the best, saw loads of animals and the scenery. So worth the money and good value.
The guide Osman was very knowledgeable and friendly, the driver Alfonse was an extremely professional and safe driver,always smiling and the pick ups/Lucy, just lovely. We were so grateful for them taxiing us around.
It's a full on trip with lots of driving - loved the open top jeep but worth the early nights to bed :)
