35-50 years of age | Experience level: 2-5 safaris
A lot of fun!
Denis is such a fun ball of energy. He was always on time and nothing was too much work or a hassle for him. He takes everything as a learning opportunity and has an eternal optimism that is infectious.
Organising our different tours etc through Coleb was also seemless. He responds so quickly and always has great advice on how to best travel in Uganda
50-65 years of age | Experience level: over 5 safaris
Really poor driving. No regard for passenger safety
If you value your life, stay away from this company
TW
20-35 years of age | Experience level: first safari
Unforgettable safari with Mr. Bean—a kind, skilled, and knowledgeable guide!
We had a wonderful time exploring Serengeti and the Ngorongoro Crater with Mr. Bean. He was super friendly, patient, and explained everything to us in great detail. We loved every moment of the trip! Plus, he is a very reliable and smooth driver, keeping us safe and comfortable throughout the journey. We couldn't have asked for a better guide!
DE
20-35 years of age | Experience level: first safari
Very engagiert and friendly
I really enjoyed the tour! They took all of my wishes into consideration, and we got to see all the animals we wanted to see.
DE
20-35 years of age | Experience level: first safari
Really easy and nice
Communication was really easy and fast, service was good, value for money was good, tour was good
NL
50-65 years of age | Experience level: first safari
A flexible tour operator who listened to our travel wishes and booked wonderful short stay in Kemia
Carlijn was quick in her responses and combined a wonderfull experience of city travel and safari
35-50 years of age | Experience level: first safari
Excellent Service Throughout
We travelled to Kenya with our two kids (aged 9 and 11), so a family of four. Our safari was 4 nights as part of a longer trip in Kenya. Extra Miles Unique Adventures (co-ordinated by Joseph) were excellent in creating a private itinerary for us which matched our budget, timeline and wishes. Starting from Nairobi, we visited Samburu National Park, Ol Pejeta, and Naivasha Lake. We had also independently arranged to visit a school during one of these days, and Joseph and our driver made sure this also ran smoothly. We were impressed that the different accommodation options were presented to get something within budget. Joseph was very quick to respond to all enquiries. We felt supported throughout. Everything ran very smoothly and we had a great experience. Our driver made sure we saw the highlights whilst also adapting to our own preferences. Would very much recommend!
ES
Safe and reliable
The car's shock absorber broke in the Serengeti, but it was quickly repaired that night thanks to his contacts, and we were able to go on safari. Kennedy, the guide and owner, has amazing connections with everyone and is incredibly experienced. Other guides help and respect him. Many thanks.
50-65 years of age | Experience level: first safari
Expertly planned, unforgettable safaris with exceptional service and genuine care.
# An Unforgettable Family Safari — Outstanding Planning, Guides and Care When It Mattered Most
Our experience with Jambo Masai Tours began in October 2025, when I started planning what I hoped would be the ultimate African safari for my family. I submitted our plans through SafariBookings.com and received several proposals from different operators.
Our itinerary was ambitious and logistically complicated: seven days starting in Nairobi, continuing through Amboseli National Park, crossing into Tanzania through Arusha, then Tarangire National Park, Ngorongoro Crater, Central Serengeti, Northern Serengeti, and finally back to Central Serengeti for our departure from Seronera Airstrip to continue our vacation in Zanzibar.
From my first conversations with Raphael at Jambo Masai Tours, I was impressed by his responsiveness, flexibility, and willingness to work with us.
Raphael managed to put together this complicated Kenya–Tanzania itinerary at a very competitive and family-friendly price while maintaining the quality of accommodations and experiences we wanted.
During the months of planning, several things changed. Our group decreased from five travelers to four, and some of the originally planned hotels and camps had to be replaced because of availability or renovations. Raphael handled every change professionally and without creating additional stress for us. When accommodations needed to change, he arranged excellent alternatives, including high-quality luxury camps.
He also coordinated special experiences such as our hot-air-balloon safari and kept all the moving pieces of a complicated cross-border itinerary working together.
### Two Countries, Two Excellent Guides
One of the strengths of our trip was the quality of our guides.
For the Kenya portion, we were taken care of by Joseph from Shades of Africa, Jambo Masai Tours' partner in Kenya. Joseph demonstrated an impressive level of safari expertise and knowledge. His experience added tremendous value to our time in Kenya and helped our family better understand and appreciate the wildlife and environment around us.
The transition from the Kenya portion of our journey into Tanzania was handled smoothly, which was particularly important given how much ground our itinerary covered.
In Tanzania, we were joined by Ruben from Jambo Masai Tours.
Ruben was much more than a driver. Throughout Tarangire, Ngorongoro and the Serengeti, he was professional, knowledgeable, patient, attentive, and genuinely committed to giving our family an exceptional experience.
And the safari itself was spectacular.
The wildlife, scenery, and enormous variety of landscapes across Kenya and Tanzania exceeded our expectations. From Amboseli through Tarangire and Ngorongoro and deep into the Serengeti, we experienced moments together as a family that we will remember for the rest of our lives.
But the experience that ultimately showed us the true character of Jambo Masai Tours happened when things did not go according to plan.
### When Our Safari Suddenly Became a Medical Emergency
During our final night in the Serengeti, I experienced an unexpected medical emergency in the middle of the night.
Being seriously unwell in such a remote location, thousands of miles from home, was frightening—not only for me, but for my entire family.
Ruben's response was extraordinary.
He remained calm and immediately focused on getting me the medical attention I needed. He helped us through an extremely difficult situation, made sure I received the necessary care, and provided reassurance to my family at a moment when we desperately needed it.
His dedication went far beyond what anyone could reasonably expect from a safari guide or driver.
The following morning, despite the disruption the emergency had caused to the original transportation schedule, Ruben continued taking care of us and safely delivered our family to the airport so we could continue our journey.
Behind the scenes, Jambo Masai Tours rearranged transportation and logistics because of the emergency. This created additional costs, which the company explained to us openly and respectfully. Given everything they had done to prioritize my health and our family's safety, I was completely comfortable contributing toward those unexpected expenses.
Great service is easy to recognize when everything goes according to plan.
I believe the true measure of a company is how its people respond when things don't.
That night in the Serengeti, Ruben and Jambo Masai Tours exceeded every expectation.
From Raphael patiently planning and repeatedly adjusting our complex trip, to Joseph's expertise during our Kenya safari, to Ruben's exceptional guiding throughout Tanzania—and ultimately his compassion and determination during my medical emergency—we felt that we were dealing with people who genuinely cared about our family.
Raphael, thank you for turning an ambitious itinerary that began as a plan on SafariBookings into an extraordinary journey.
Joseph, thank you for sharing your knowledge and expertise with us in Kenya.
And Ruben, my family and I will never forget what you did for us. During one of the most frightening moments of our journey, you treated us like family.
For anyone considering a Kenya and Tanzania safari, I can wholeheartedly recommend Jambo Masai Tours.
They gave our family the African safari we had dreamed about. But when circumstances suddenly changed, they gave us something even more important—the knowledge that we were in safe and caring hands.
**Asante sana to Raphael, Ruben, Joseph, and everyone behind the scenes who made this extraordinary family journey possible.**
50-65 years of age | Experience level: first safari
Pure gold! Best holiday ever! Best operator ever!
From start to finish our experience with Madini Africa Adventure was great. Fabulous and prompt reply to communications. No question too hard or too silly. Treated with absolute respect. Benaiah was amazing at understanding what we wanted from our safari and Frederic made it happen. Benaiah greeted us at the airport with flowers and a huge smile. So welcoming. Great to meet the person I had been communicating with for the past 7 months. Frederic has been in the industry for 15 years and is extremely knowledgeable about the wildlife, birds and botany. He listens and makes the wishes come true. He knows where to go to see the wildlife and took time to teach us Swahili. He is well known among the other operators and very obviously well respected among them. Frederic has a great sense if humour and is also keen to learn about where you are from. This tour was extremely good value for money. The accommodation we stayed at was first class. We were celebrating our 40th wedding anniversary and at each stop were fondly greeted and our anniversary was celebrated with the staff singing, baking a cake or providing special treats in our room. Great attention to detail. I would return to Tanzania and Madini Africa Adventure in a heartbeat! A huge thank you to Frederic and Benaiah for making our holiday an unforgettable special experience!