SG
35-50 years of age | Experience level: 2-5 safaris
Reactive and efficient team, but unfortunately the shared tour is outsourced
I have booked a 10-day mid-range & high-comfort shared safari and zanzibar trip with Zanzi. All the communications and booking went smoothly ahead of the trip. The team at Zanzi is reliable and responsive. On my arrival, I got picked up at the airport and a representative from the company came to meet me at the hotel, collect outstanding payment and would be my contact point in case of issue during the trip.
To my surprise, the lodges I was told I would stay at (and given in my quote 5 months prior) were changed last minute. I didn't think much about it when I was told as I didn't realise the locations were actually different! Part of my tour was to stay 1 night in north Serengeti to catch the great migration, this night was changed to be back in central Serengeti, which means that I didn't get to stay a night in the north of the park which is what I had booked and paid extra for! So we only had half day in the north part of the park and had to leave by 3pm to drive all the way back to central Serengeti, which really was a pity as I thought I would get to enjoy at least 1 full day to 1.5 day there. This is the part where it is full responsibility of Zanzi and hence the 4 stars rating.
On another night, my accommodation was changed last minute on the day itself! I was looking forward to a lodge with a view and I ended up in an ecolodge tent with no running water and only shared electricity and no reception (nothing against ecolodge, they are great if I had chosen to stay in them, but for this trip I had chosen comfort and needed connection and this was in the coldest part of the trip in Ngorongoro - knowing my aversion for cold, i would have never picked to stay in a tent there, but I wasn't given the choice!). Zanzi team reimbursed me 100USD for this (I gave it back to them in the end).
The other point that is important to note and which I was not aware of when I booked is that shared tours are not shared amongst Zanzi guests with the same itinerary! This is outsourced to another company that pools together different guests from different agencies with different itineraries and different accommodations (being it level of comfort but also localizations!). So on the first day, I was in the car with 6 other people and from day 2 to day 5 with 6 other people, which was ok. The part that was not ok with me was that every morning and every evening, we would be spending 1.5 to 2 hours picking up and dropping off everyone in their respective lodges!! It was such a waste of time to be up at 6am and by the time everyone else was picked up it would be 8am, which is very late to start game driving (needless to say we missed all the actions! and it is very frustrating when going back to your lodge in the evening and hearing everyone else has seen animals that you haven't at all!). On the first day, the driver didn't know where my lodge was, it was already dark at night and brought me to the wrong lodge! I had to take my google map out, use roaming and indicate the route to take. On 2 occasions, I arrived past 9pm to my lodge, which is past dinner time! I was still served dinner, but I had no choice as to what to eat and had to eat what they served me. Most of time, I would arrive at night in my lodge (last to be dropped off), and depart before sunrise in the morning (first to be picked up) and so didn't get to enjoy at all balcony views, sunsets or sunrises or even relaxing time post safari day. I think the frustration culminated on the last day of safari when out of the 7 people in the car, 1 person was doing a balloon ride and all of the rest had to wait for her in a parking lot until 10.30am instead of game driving!! I felt I have wasted so much time in this trip on all these logistics instead of being in the park looking for animals. This is my 3rd safari in Africa and this is the first time I am encountering this, which seems to be the way in Tanzania, so beware when booking shared tours to ask how the sharing tour works.
I think I wasn't lucky with the driver and guide we got as well: he was very young and unexperienced (doing this for 1 year only), so there were still part of the parks he didn't know well (he had issue finding another lodge I was staying at inside Serengeti too) and it was frustrating to always follow other vehicles / guides he knew instead of going our way. He clearly wasn't passionate about the wildlife and would not be driving the right way to spot animals (way too fast to be able to spot anything on certain part) or getting way too close to animals to the point of disturbing them (I was surprised these guides don't get trained on what to do / not to do with wildlife).
It was the same in Zanzibar, the guide I got on the blue safari, took starfish out of water. Even some of us told him not to do so as it was killing them, he continued!
The guide I got in Stonetown was ok only, again not passionate and not listening to her guest preference. I am a photographer and I always like spending time in markets, because there is always good opportunities for photos. I did tell her I wanted to see the fish auction, I even insisted asking whether there were specific timings not to miss it! She let the market to the end of the tour and went around in 5min and saying this was the end of the tour and she needed to go and run her errands before shops close and it was too bad that at the time we arrived there was no auction ongoing! Lunch was included in this walking tour, but instead of asking me what I wanted she ordered what she wanted to eat. She ordered fish and octopus without asking (I eat seafood so it was ok but imagine someone who is not!) and I understood later that she actually wanted to pack the fish back home for dinner for her family!
All in all, it was a nice trip (Tanzania is a beautiful country and there is so much to do and see!), but obviously there were misses and disappointing parts!
20-35 years of age | Experience level: 2-5 safaris
James communicated well and was ready to help when we were stuck.
This is my second time using Urbann vacations and I am happy the second experience was better than the first. Although the hotel mishandled us because we arrived early, they tried to make up for it.
ES
20-35 years of age | Experience level: first safari
Amazing
Very resolutive, they make you an affordable route of safaris with the best guides, the experience was really incredible, and we were very satisfied.
Honour mention to our wonderful guides, Francis and Brian, who came with us in every moment. They located the animals in the wild really quick, even if they were far or almost impossible to see. They carried us to the animals as near as permited, and they explained us a lot of interesting data about the the animals too. Also they were really nice and helpful, specially with some managements as the check in in the hotels, changing money to dollars in Nairobi or buying a sim card for having internet in the tour.
We loved all the parks and reserves, they all have incredible views and a lot of animals living their lifes and in general very easy to see. It was amazing. Specially the reserved we enjoyed the most was the Masai Mara, it was absolutely stunning, and we loved every moment we stay and every animal we saw.
In the other hand, we accorded some hotels to complement our stay in the several parks, and they changed us all but one the 4 hotels, in general the changes were not so bad but in one case it was a camp hotel wich we didnt like as much as the one we have accorded with the company; said that, the hotels were in general amazing, with all the facilities needed, and the guides helped us a lot with the incidence previously commented.
In conclusion, an incredible experience. Dont hesitate about taking Francis and Brian for guiding you, because they transformed a very good experience in the best tour that you can experience.
65+ years of age | Experience level: over 5 safaris
Very good
I had a wonderful experience from the outset with a meet and greet at the airports and a wildlife relevant book;the guide was brilliant; the food was mostly very good;
The accommodation was excellent but I would have preferred slight upgrade on the Serengeti tent.
Overall highly recommended
I would easily travel again with Explore plus
AR
20-35 years of age | Experience level: first safari
Great experience!
Our experience has been really good! We have had amazing days as we have been able to see a lot.
Our guide, Ely, was great, very patient and attentive. He gave us a lot of information during game rides.
Food and accommodation was also good.
Just to mention, the last day we have been picked by another driver with no seatbelts in the car, and we had more than three hours of road trip. Also they have tried to make us share the vehicle with other tourists, when we had paid for a private tour.
Our overall experience was good and it met our expectations.
35-50 years of age | Experience level: first safari
Review about Namib-Naukluft National Park by Basia Kaczmarek
Amazing experience in the desert - but if you're looking for wildlife safari, there are other regions for that
50-65 years of age | Experience level: first safari
Very reliable
From the planning stage to the actual trip, the service was excellent. I really appreciated the time the sales person took to answer all my questions in detail—it made the planning process much easier and helped set our expectations clearly.
Our guide and driver, George, was outstanding. He was professional, knowledgeable, and went out of his way to satisfy our curiosity about the wildlife and the ecosystem. His expertise made our game drives truly enjoyable and educational.
We also loved experiencing Kenyan hospitality—everyone we met at the lodges and camps was warm, friendly, and welcoming. The food throughout the trip was excellent as well.
50-65 years of age | Experience level: first safari
Timing was perfect!
My sister set this trip up, so I can’t say what exactly was promised. I can say our driver Patrick was always on time and helpful. We stayed at 2 different camps, because I believe Kibo was booked for the 2nd night and we didn’t want to spend 5 hours going to the 2nd place. So we spent 2 nights and 3 days around Amboseli national park, which was beautiful. The 1st lodge called Kibo was beautiful and perfect in every way. The 2nd lodge- maybe AA was more of a budget place, and we did know that- just to save us from more travel time. The staff at AA were really sweet and helpful, but the room itself was just okay. It was definitely clean. We did have some loud neighbors, but overall, it was very affordable and comfortable. The food could have been better, but the hospitality at both lodges was great. Thank you all for the great memories!
50-65 years of age | Experience level: first safari
Good
We saw lions, giraffes, leopards, elephants, zebra, buffalo, cheetahs, warthogs, Guinea fowl, huge pelican scavenger type birds, hippopotamus, crocodiles, gazelle, many types of antelope species, all within the first day and half. Driver/ guide (John Mwangi) was skilled, efficient, friendly and knowledgeable, and hard working - thanks John. A little organisation niggle was soon worked out. I think it was value for money.
SG
Smooth Journey — Except the Main Highlight
We booked a 7-day trip with this agency. The hotels and the other parts of the itinerary were generally fine, except for the 2 days in Maasai Mara — where we somehow didn’t make it into the park on the first day (though tickets were already “handled”), and the second day was cut short with some rather creative explanations about the wildebeest crossing time while our visiting time is 7-8 Aug. Everything was eventually “resolved,” but not quite the safari we expected.