35-50 years of age | Experience level: first safari
Nice and safe, Theodore was great
On time, good communication and very friendly. The drive was nice and the driver was great.
IT
20-35 years of age | Experience level: first safari
Fast and reliable
I had an amazing experience with SafariLink SA! The transport during my safari was fast, reliable, and extremely well-organized. Everything ran smoothly, making the trip stress-free and enjoyable. Special shout-out to Theodore, our driver, for his professionalism, friendly attitude, and excellent driving skills.
20-35 years of age | Experience level: first safari
Amazing
Efficient and on time, enough stops on the way in safe clean areas aswell!
50-65 years of age | Experience level: first safari
Exellant
Exellant. Safe driver. Vechicle in good condtion. Thank you
Driver Theodore.
CN
20-35 years of age | Experience level: 2-5 safaris
Theodore is very professional and patient.
My experience with Safarilink SA is easy and smooth, communication is literally 24/7 and high efficiency. Good service and trustworthy
FR
20-35 years of age | Experience level: first safari
Very good expérience
We had a great experience. Our guide, Joseph, loves his job and explained everything very well.
SE
under20 years of age | Experience level: first safari
Very nice and hospitable
Very hospitable guides, knowing much about the safari culture. They took us on to two fantastic parks were we saw cool animal as lion, elephanths and giraffs. The two lunches we were served were also delicious.
Overall fantastic experience
SE
50-65 years of age | Experience level: first safari
Worldclass
Professional tourguides and much experience made our days completed.
Hope to comeback soon again and i know where to go...🐘🐆🐃🦏🐅
ES
under20 years of age | Experience level: first safari
Amazing safari experience
An incredible experience with suricata, our tour guide Felix was super knowledgeable on the animals, he answered every question we had and taught us a lot about the animals and the masai culture. He show us how to be respectful of the animals during the safari and with his expertise we managed to see all of the big 5 in a close range. Before the safari started Daniel gave us a briefing at a hotel which helped us know what to expect from the safari. The tour also had a good value for money.
The lodges we stayed at were a great experience as well. The suricata lodge was amazing the rooms were spacious and the environment was great. All the staff members have been super kind and helpful during our trip. I would definitely recommend this experience.
NZ
20-35 years of age | Experience level: 2-5 safaris
Great guide, bad organisation
We did a 7 day safari with Lenchada Safaris and while the wildlife itself was incredible, there are serious transparency and communication issues that future travelers should know about.
The main problem was in Amboseli National Park. The safari package is sold and charged as if you enter Amboseli for 3 days, but in reality you only enter the park for 2. The itinerary clearly mentions a night game drive on day 5, a full day game drive on day 6, and a pre morning game drive on day 7.
The night game drive on day 5 never happened. Our guide clearly told us that they have NEVER done the Amboseli night game drive on day 5, yet it is still advertised in the itinerary they send to customers.
There was no refund and no option to recover the unused park entrance fee. This is not about a missed service. It is a park entrance ticket that was never used. Amboseli park tickets are valid for 24 hours. What they do is enter the park on day 6 around 10am, which allows them to re enter at 6am on day 7 using the same ticket. This means they only pay one park entrance instead of two, while charging the customer as if three days were included.
If you actually want to do the evening game drive on day 5, you would need to leave Hell’s Gate no later than 10am. This was not done and it was never communicated in advance.
I have screenshots of the emails from Lenchada Safaris showing the itinerary exactly as advertised (you can go to google reviews and check the actual conversation there in screenshots). I also have screenshots of WhatsApp conversations with Sam, the Operations Manager, where I raised this issue. In those messages, he first states that they never offered the day 5 game drive, and later says that because there is not enough time on day 5, they instead do the pre morning game drive on day 7. These explanations contradict each other.
I initially dealt with Collins during the booking process. He was responsive until the deposit was paid, but after that it became extremely difficult to get answers or support from him.
It is also worth mentioning that Lenchada Safaris is a subsidiary of Jocky Tours, which operates several other safari companies as well.
Our guide Kikitu was excellent, honest, and very knowledgeable, and the safari itself was enjoyable from a wildlife perspective. However, the itinerary is misleading, park fees are not handled transparently, and communication when issues arise is very poor. I strongly recommend clarifying exactly how many park entrances are truly included before booking.