35-50 years of age | Experience level: first safari
An Unforgettable Uganda Safari Experience – Exceptional Service, Personal Attention
We had an absolutely wonderful experience with The Shuttle Hospitality during our six-day trip to Uganda, which included chimpanzee trekking in Kibale National Park, gorilla trekking in Bwindi Impenetrable National Park, and several opportunities to discover Uganda’s culture and local communities. From the initial planning stages to our final airport transfer, everything was thoughtfully organized, and we felt incredibly well taken care of throughout the entire trip. We would wholeheartedly recommend The Shuttle Hospitality to anyone looking for a personalized, seamless, and memorable safari experience in Uganda.
Bob, the owner, was exceptional from beginning to end. He was always incredibly responsive, attentive, and willing to listen to our needs and preferences. Rather than simply offering us a standard package, he carefully crafted our itinerary around the type of experience we wanted. We really appreciated the time and effort he put into understanding what mattered to us and making sure the trip reflected that. His attention to detail was evident throughout the entire journey.
One particularly thoughtful touch was that Bob personally came to welcome us at the airport when we arrived in Uganda in the middle of the night! We also received a lovely surprise honeymoon cake, which was such a sweet and unexpected gesture. These little details really show how much Bob cares about his guests and the experiences he creates for them.
The airport arrangements were also excellent. Bob organized an "airport meet-and-greet service", with a representative escorting us through immigration and passport control, and accompanying us until we met our driver. After a long international flight, having someone take care of everything made our arrival so much smoother and more relaxing. It was a great example of the thoughtfulness and organization that characterized the whole trip.
Francis, our driver and guide, was equally outstanding and deserves a special mention. He was knowledgeable, professional, attentive, considerate, and fun to travel with. He was always on top of everything and quickly understood the kind of experiences we were hoping to have. We felt completely comfortable with him and knew we could count on him throughout the journey. He went beyond simply driving us from one destination to another; he genuinely contributed to making the trip special.
Francis also had a wonderful eye for the little things that make a journey memorable. Thanks to him, we got to taste the famous Rolex (rolled eggs), Uganda’s beloved street-food wrap, which was such a fun and delicious experience! We also really appreciated how he took photos and videos of us along the way and shared them with us afterward. We love photography and enjoy documenting our travels to create videos and photo albums, so this thoughtful gesture meant a lot to us. It was something we particularly appreciated and did not see other drivers doing with their customers. Having those additional memories to look back on was a lovely bonus.
Another example of Francis’s attentiveness was his effort to help us spot a chameleon, something we were really hoping to see. He took us to a women’s community initiative where two chameleons had been spotted, giving us the opportunity to see them while also discovering something much more meaningful.
Visiting the women’s community was one of the lovely unexpected highlights of our trip. We were impressed by the work being done there to support women in the local community, and it was wonderful to have the opportunity to learn about their activities and initiatives. We ended up buying some delicious coffee beans from them, making the visit even more memorable. We especially appreciated that Francis understood our interests and found a way to combine our love of wildlife with an authentic opportunity to learn about local life.
Of course, the main highlights of our Uganda adventure were chimpanzee tracking in Kibale and mountain gorilla trekking in Bwindi. Both were extraordinary wildlife experiences, and having the logistics, transportation, and itinerary so well organized allowed us to focus on enjoying every moment. The accommodation arrangements, transfers between destinations, and overall coordination made the journey feel smooth and well planned. We also appreciated the private nature of the safari and the flexibility to enjoy experiences tailored to our interests.
If we had one piece of constructive feedback, it would concern the Bigodi community walk. We absolutely value community-based tourism and understand the importance of ensuring that local people benefit directly from visitors. However, during the walk, we stopped at several different people and activities, including coffee making, a banana-related demonstration, and a local shop. At each stop, there seemed to be an expectation that we would provide an individual tip. While we were happy to support the community, the repeated tipping expectations became a little uncomfortable and made parts of the experience feel more transactional than we had anticipated.
We would have much preferred a system in which a single community contribution or tip could be made at the end and then shared fairly among everyone involved. That would have allowed us to support the community while enjoying the experience without feeling that we were expected to tip at every stop. This is a small but worthwhile area for improvement, as a clearer explanation of the tipping arrangements beforehand, or a collective tipping system, could make the experience more enjoyable for future visitors.
That said, this feedback does not detract from our overwhelmingly positive experience with The Shuttle Hospitality. Bob and Francis made us feel genuinely cared for, and their professionalism, warmth, flexibility, and attention to detail made a real difference to our trip.
We returned home with incredible memories, wonderful photos and videos, and a much deeper appreciation for Uganda’s wildlife, landscapes, and people. We are especially grateful to Bob for designing such a thoughtful itinerary and to Francis for being such a fantastic guide and companion throughout the journey.
We plan to go back soon to repeat the gorilla trekking and explore more of Uganda, such as Queen Elisabeth National Park, and we’ll definitely choose The Shuttle Hospitality again!
Thank you, Bob, Francis, and the entire team at The Shuttle Hospitality, for making our Uganda trip so special. We would absolutely recommend you to anyone planning a safari in Uganda, particularly travelers who appreciate personalized service, attention to detail, and experiences that go beyond the standard itinerary. You helped make this a truly unforgettable trip!
20-35 years of age | Experience level: 2-5 safaris
He paid so much attention to detail and he was kind
For the number of times I have traveled with Huko Safari they have exceeded my expectations.
ES
20-35 years of age | Experience level: first safari
Everything was perfect.
Everything was perfectly organised. A very complete trip. Would recommend every day.
AR
20-35 years of age | Experience level: first safari
An Exceptional Kilimanjaro Experience with a highly professional, well-organized, and caring team
My partner and I chose the 7-day Machame Route with Kwesa Tours, and we couldn’t be happier with our experience!
From the very beginning, communication was exceptional. Edward provided us with all the information we needed before our trip, answered our questions, and helped us prepare for the expedition.
We reached the summit of Kilimanjaro on October 12, 2026, with an amazing team supporting us every step of the way.
A very special thank you to Haji, our guide, for his professionalism, extensive knowledge of the mountain, and, above all, the care and attention he gave us throughout the entire expedition, especially on summit day. His constant support and guidance made us feel safe and well looked after during every stage of the climb.
The food was delicious throughout the trek, and drinking water was available at every camp. The level of organization was truly impressive, from the chef and his assistants to the porters. Every member of the team played an essential role in making the expedition run smoothly. A huge thank you to all of them for their hard work and dedication in helping us make this dream come true!
Each day was very well organized. We started early with an excellent breakfast, followed by the day’s trek and a hot lunch upon reaching the next camp, with some time to rest afterwards. In the afternoon, we enjoyed tea and popcorn before dinner. These little comforts are especially appreciated after several hours of hiking in the mountains!
After dinner, Haji conducted a daily health check to see how we were feeling, measure our oxygen saturation, and check our pulse. This regular monitoring, along with his advice and explanations, gave us great peace of mind and confidence as we ascended to higher altitudes. We then had a detailed briefing about the following day’s itinerary, so we always knew what to expect.
Thank you, Kwesa Tours, for helping us achieve one of our biggest dreams and for making the experience so special through your professionalism, dedication, and genuine care. We are taking home unforgettable memories and immense gratitude for the entire team.
We highly recommend them to anyone planning to climb Kilimanjaro. You will be in great hands!
35-50 years of age | Experience level: first safari
Wonderful tour
The whole experience was amazing. Our tour guide David Mnyama was the best! He made all effort to give us the best experience and we were very satisfied. He will be my preferred guide if I was to book again for a next time.
35-50 years of age | Experience level: first safari
Easy to book and arrangements were seamless.
Arrangements were easy to make with Maureen over WhatsApp. Our tour guide and driver, David Mnyama, was wonderful. He made efforts to ensure we saw as many animals as possible and explained many things along the way. Would definitely recommend.
KR
20-35 years of age | Experience level: first safari
Exceptional Service, Genuine Care, and Outstanding Reliability
Exceptional Service, Genuine Care, and Outstanding Reliability
Beyond Travel provided excellent service throughout our trip. Whenever we had questions or encountered problems, their team responded incredibly quickly and did their best to find solutions. Their communication, professionalism, and genuine willingness to help gave us great peace of mind, especially while traveling in a foreign country.
I would also like to give special thanks to our driver, Chris. He was professional, friendly, reliable, and made our journey comfortable and enjoyable. We truly appreciated his patience and the care he showed throughout the trip.
What makes Beyond Travel stand out is that they don’t simply provide a tour; they genuinely care about their customers and their experience. I highly recommend Beyond Travel to anyone looking for a reliable tour operator with outstanding customer service. Thank you to the whole team and especially Chris for making our trip such a positive experience!
NL
20-35 years of age | Experience level: first safari
David Mynama is the best
David Mynama is the best , and we had a very wonderful tour with him.
BE
35-50 years of age | Experience level: first safari
David Mnyama is the best
The safari was the most wonderful tour i have done.
IE
35-50 years of age | Experience level: first safari
The Big Five… and One Big Yes!
We had an unforgettable two-day trip with Sunrise Safaris exploring the Ngorongoro Crater and the Serengeti. My girlfriend, now fiancée, originally booked the trip, but with Didas’s help I managed to hijack her plans and surprise her with a proposal in the bush! He organised a fantastic traditional African meal beside a bonfire, making it a truly special evening.
Everything was seamlessly arranged, from hotel pick-up to internal flights. Our amazing guide Emmanuel’s intimate knowledge of the Serengeti helped us see all of the Big Five in a remarkably short time, without ever making us feel rushed. He made sure we got the most out of our tight schedule while enjoying every moment.
A huge thank you to Didas, Emmanuel and the Sunrise Safaris team for a trip we’ll always treasure. Highly recommended!
