FR
35-50 years of age | Experience level: first safari
$2,000 charged for services NEVER provided
I strongly advise against booking with this agency due to a major breach of contract and dishonest dispute management.
The Dispute: We paid a $2,000 supplement for a specific Kilimanjaro extension (Horombo Hut). This service was never provided. We were kept on the basic 1-day itinerary, simply spread over two days, and never reached the promised altitude or refuge.
Bad Faith: Although the agency admitted in writing to an "editorial error" in their program, they refuse to refund the overcharged amount. They only offered a derisory $400 compensation (20% of the cost), which is unacceptable for a service that was simply not delivered.
Customer Service: Management refuses to take responsibility for their billing errors. Keeping $1,600 for a service that did not exist is not a "gesture of goodwill," it is an unjustified enrichment.
35-50 years of age | Experience level: first safari
A special experience
Going on this safari with Mountain Warriors was such a wonderful way to start our honeymoon. Despite it having rained, Idey our tour guide expertly navigated the Serengeti mud to make sure we had a chance to get up close to lions which was a highlight. We are very glad to have chosen this company to safari with and would recommend this to anyone!
IN
35-50 years of age | Experience level: first safari
Awesome Experience
Safari with Jacmiya Safaris was the adventure of a lifetime and the fulfillment of our dreams. Kenya has something truly extraordinary about it and will remain in our hearts forever—we will definitely return one day with more friends. We are very grateful for the meticulous planning of our trip, which was exciting, colorful, and full of unforgettable experiences. Jackie, our contact person was truly amazing. She was able to respond to all our questions, changing itineraries time by time until we were fully satisfied with what we wanted. She could even send us messages during the safari just to ensure we were safe. We really felt at home with them ,a very hospitable team indeed.
Special thanks go to our guide, as the success of this journey was largely thanks to him. Julius showed us far more than we expected—we saw the Big Five and many other animals, always had the best views, were close to the wildlife, and were able to take beautiful photos. Julius is a wonderful person who truly cared about making our trip unforgettable.
Thank you Jacmiya Safaris, we will visit again and definitely book with them
PL
20-35 years of age | Experience level: first safari
Kind, polite and great driver
Amazing, unforgettable adventure! The tour operator made sure we saw all of the animals including the the Big Five, up close and had an opportunity to take great photos. He also shared his wildlife knowledge with us.
20-35 years of age | Experience level: first safari
Unforgettable Calving Season Safari with Sound Of Serengeti – A Dream Come True!
Our trip to Tanzania during calving season was truly unforgettable, and we owe so much of that incredible experience with Sound Of Serengeti.
We explored the stunning landscapes of Ndutu and Ngorongoro over three amazing days. From the very beginning, everything was perfectly organized. Our contact person, Eliad, supported us every step of the way, from the first inquiry to the final day of our safari. His professionalism and attention to detail made us feel confident and well cared for throughout the entire journey.
A special thank you goes to our guide, Fortunatus, who truly made our dream come true. His knowledge, experience, and dedication ensured that we had the best possible sightings. Witnessing the great herds of wildebeest and zebra in Ndutu during calving season was absolutely breathtaking. Thanks to his expertise, we were lucky enough to see many members of the Big Five including leopard, elephant, buffalo, cheetah, and rhino, along with countless other fascinating species.
The accommodations were excellent, the service was outstanding, and every detail was handled with care and professionalism. We felt safe, comfortable, and completely immersed in the beauty of Tanzania’s wildlife.
We highly recommend Sound Of Serengeti to anyone planning a safari adventure. If you are looking for an authentic, well-organized, and truly memorable experience, we recommend this company. Thank you very much to the entire Sound Of Serengeti team for making our safari so special!
PL
65+ years of age | Experience level: 2-5 safaris
Perfectly friendly, has a lot of knowledge about the Safari, drives really safe
The service was very good at every place we visited. The trips in between places were smooth. A truely unforgetable experience overall.
NL
20-35 years of age | Experience level: first safari
The best trip imaginable!
We had an amazing trip with our guide Abdul. He is a young man, very intelligent and social. He made our trip unforgettable!! He showed us the best spots and helped us with anything we needed. We did a 5 day tour in Rwanda/Uganda, Gorilla/chimps/golden monkey trekking, and even visited Queen Elisabeth National Park.
The accommodations were amazing too! We slept on an island at Lake Bunyonyi, it was stunning. The company only booked accommodations that invest in the surrounding community. They all supported a local charity. 100% would recommend taking this tour!
PL
20-35 years of age | Experience level: first safari
A kind, warm hearted person who cares about his passengers
The transport was perfect, driver was on time every day and ready to go with a smile on his face each time. We’ve seen all of the big five animals and many more. Each time we were crossing by a new animal the driver was giving us an invuable fan facts about these spieces. Truely an unforgetable experience which I’ll cherish till the end of my days
IN
35-50 years of age | Experience level: 2-5 safaris
Loved the trip
They were great from start to end!! All the information we got was clear and detailed and the on trip service precise. I would use them again.
FR
50-65 years of age | Experience level: first safari
Perfect organisation of our tour in Kenya
Madelyne was very reactive and flexible before and during our tour in Kenya.
In 8 days, everything was optimized to allow us to see Masaï Mara, lake Nakuru, lake Naivasha, Amboseli and Mombasa !
(More time to enjoy the sea side and discover Nairobi would be of course even better but we couldn’t stay longer). We could see lots of animals (even a leopard !), wonderfull landscapes and appreciatethe friendliness of kenyan people. We really enjoyed our tour!
We recommand Eta for the quality of the tour and its correct price.