PT
35-50 years of age | Experience level: first safari
Perfect. Always present, careful and perfect company for the safari
Very good option for a perfect safari. Trustful and knows very well what he is doing! Very happy for our choice!
65+ years of age | Experience level: first safari
Deflections and Deflated
To the Management of Spirit of Kenya
I am writing to express my profound disappointment and concern regarding the manner in which our cancellation and refund request has been handled.
This journey was not merely another vacation. For me, it was deeply personal. I was born in Kenya and had been looking forward to returning to my country of birth after an absence of nearly forty-five years. This safari represented far more than a travel itinerary—it was an emotional homecoming, an opportunity to reconnect with a place that shaped my earliest memories.
It is therefore particularly distressing that what should have been a meaningful and joyful experience has instead become a prolonged dispute characterized by delay, inconsistency, and a complete lack of transparency.
When circumstances beyond our control forced the cancellation of our group’s booking, valued at approximately $27,726, we expected a professional and good-faith discussion regarding the disposition of the funds. Instead, we encountered a series of shifting explanations, prolonged delays, and interpretations of contractual provisions that appeared to change depending upon the response being given.
At various stages:
• Responses were delayed through references to holiday closures and operational limitations.
• Responsibility was repeatedly shifted to third-party suppliers and hotels, despite our contractual relationship being with Spirit of Kenya.
• Contract language was reinterpreted in ways that were never apparent when the agreement was signed.
• Cancellation fee calculations were introduced that do not appear anywhere in the executed contract.
• Communications became increasingly sporadic, and substantive responses ceased when legitimate questions were raised.
As consumers, we do not object to reasonable contractual obligations. We do object to contractual provisions being redefined after the fact and to the apparent creation of financial penalties that were never disclosed or agreed to by either party.
The true measure of a travel company is not how it behaves when everything proceeds smoothly. It is how it treats its customers when unexpected events arise. Unfortunately, our experience has demonstrated a troubling lack of accountability, transparency, and customer stewardship.
As a result, we have been forced to pursue remedies through credit card disputes, regulatory complaints, and legal consultation—steps that no customer should have to take simply to obtain fair treatment.
What is most disappointing is that this dispute has overshadowed what should have been a celebration of Kenya itself. After nearly forty-five years away, I anticipated returning with excitement, gratitude, and pride. Instead, this experience has been dominated by frustration and distrust created not by the country, but by the conduct of the company entrusted with organizing the journey.
I urge Spirit of Kenya to reconsider its position and to resolve this matter in a manner consistent with both the letter and the spirit of fair dealing. Businesses that rely on trust, reputation, and international goodwill cannot afford to treat customers as adversaries when circumstances become difficult.
We remain hopeful that Spirit of Kenya will choose transparency, fairness, and integrity over continued resistance and delay.
Sincerely,
Dr. Rohit C. L. Sachdeva
CL
20-35 years of age | Experience level: first safari
Best experience we've ever had
We loved the Lion King safari; it was a wonderful and unforgettable experience. We went for our honeymoon and enjoyed everything.
A huge thank you to Davidi, our Spanish-speaking guide, for making our trip so special every day. He was so helpful, we saw so many animals, including the Big Five, and we were thrilled. We highly recommend it!
Greetings, Javiera and Nicolas from Chile.
20-35 years of age | Experience level: first safari
Professional and communicative
Extremely good value for money, with the operators, guides and contacts all being extremely knowledgeable and responsive. Everything ran smoothly, saw an abundance of wildlife, and reached everything on time
Our safari was curated with expertise, professionalism and with a personal touch for our family!
Tapestry of Africa curated a 14 day safari in Kenya and Tanzania with private guides and luxury lodges. Matt worked with our family to develop a perfect trip; he met with us via Zoom to describe each day, showed excellent examples of our lodges with included meals, and educated us on how to prepare for the trip. Our Kenya driver/expert guide, Kim, picked us up in Nairobi and immediately started us off toward our game drive in Ol Pejeta Convervancy. Upon entering the gates, we immediately saw elephants, giraffes, zebra, then were amazed at a male and female lion walking right next to our vehicle, then stalking a warthog. Kim was professional, kind, and knowledgeable about all the animals and the best places to spy them. During our trip we spied 3 different leopards, which are typically elusive animals, but Kim guided us to them knowing where they typically stay. Each luxury lodge we stayed at was special with such friendly and expert service, beautiful accommodations, excellent and delicious food. We even took a hot air balloon ride over the savanna to see the animals and beautiful sunrise. Tapestry’s staff would keep in touch on a daily basis to make sure our needs were met. In addition to Ol Pejeta Conservancy, we went to Lake Nakuru National Park, Masai Mara National Reserve, then to Tanzania where our guide, Eddie, was equally knowledgeable and professional to guide us through Serengeti National Park, Ngorongoro Crater, Tarangire National Park, then back to Kenya with Kim to guide us through Ambroseli National Park. Everywhere we went, it seemed the animals seemed to come to us or walk right by our vehicle. We saw elephants, lions, hippos, rhinos, buffalos, zebras, giraffes wildebeest, hyenas, cheetah, leopards, warthogs, gazelle, meerkats, every kind of African bird, the beautiful Masai people, the famous baobab trees, ancient volcanoes and Mount Kilimanjaro! Our first trip to Africa captured our hearts and we can not wait to come back for our next adventure!
NL
20-35 years of age | Experience level: 2-5 safaris
Generally good
The safari's were amazing and of good quality. Accommodations were nice and we were treated with hospitality. We saw a great amount of animals during the game drives and I had an amazing experience overall.
There are few points of improvement:
- Payment clarity: The operator charged me extra for the digital payment, which was not communicated before the trip started.
- The hotel in Nairobi halfway during the tour was not included, while the itinerary we agreed on stated that all accommodations would be included. This also resulted in additional costs.
- Accommodations in Tanzania did not include a towel, which became clear upon arrival. It would have been nice to be aware of it, so I could bring one myself.
- The bus ride from Nairobi to Arusha was not a comfortable one for someone with long legs. Small seats and a crowded bus.
CA
20-35 years of age | Experience level: 2-5 safaris
The Best Tour Company of all the time (Highly recommended)
My family and i we had the wonderful time in Tanzania with the best travel company that we went for the day trip on Mount Kilimanjaro and Safaris.
We are satisfied with all the service we get during the trip.
Highly recommended for our tour guides Julien and Eric who's as our guide during the both trip with Tanzania Songbirds Safaris.
If you are looking for great adventure and unforgettable experience in tours and safaris in Tanzania, no more choice just go with Tanzania Songbirds Safaris.
MA
20-35 years of age | Experience level: first safari
Perfect
7 days Machame Route and 5 days Safari plus Materuni waterfall were all succesful with Mountain warriors.
Samwel and Obama for the Kili helped me so much to reach the summit succesfully with their experience and patience.
Kefas and Miriam made my safari unforgattable and we witness the most amazing wildlife
Kevin on the other hand was there for us in Materuni and even afterwards for all my needs before I fly the following day.
Mountain warriors teams combine the experience, the patience and the good humor to make your experience even better.
HK
50-65 years of age | Experience level: 2-5 safaris
Highly knowlegeable, Professional, focused and a pleasure to be with throughout the 16 days
We were really happy with our birding guide Isaac and driver Baraka on our recent 16 day trip to northern Tanzania and the Usambara mountains. Isaac was very patient and a great teacher for us on East Africa birds. As a birder he is highly experienced and his fieldcraft was outstanding. He knows lots of hotspots intimately and he knows where and how to locate lots of highly restricted east African endemics. We found him to be impressive technically, and he was very comfortable to discuss races and potential splits and lumps. We found Isaac to be a dedicated professional - he does not like us to miss anything. He also enjoys having fun as well and the banter with him and Baraka was a very positive part of the trip. Most importantly we found them to be very good company over a pretty intense 16 day trip. Summing up, I would recommend Isaac to any serious birder wanting to see Tanzania and other parts of east Africa too. Credit too to Davis for the overall coordination of the trip. Together you all gave us a marvellous experience that we will long cherish.
35-50 years of age | Experience level: 2-5 safaris
An utterly amazing holiday extremely well organised
ASM travel and Arthur came highly recommended and this definitely proved the case.
We had a week in Zimbabwe - Victoria falls and Hwange national park.
Everything was seamlessly organised and adapted for what we wanted. Transportation was organised to and from everywhere including help at passport control. The team where brilliant including Last, Bothwell and PAul. The team were happy to help adapt any changes we requested.
We visited Victoria falls, completed safaris in Victoria falls, Chobe and Hwange national parks, went to angels pool and the wild horizons elephant sanctuary.
There were so many pinch me moments including watching elephants bathe and seeing leopards and cheetahs. Our hotels Victoria falls oasis and Hwange safari lodge were both brilliant. Tho Hwange is a several hour drive it is definitely 100% worth it!! All transportation is organised by Arthur. This exceptional organisation means you have nothing to do but enjoy your holiday. This was one of my favourite holidays and i did not want to leave.
Would not use anyone else in the area
