35-50 years of age | Experience level: first safari
Awesome, the planning and execution was excellent and
The experience was awesome from the travel arrangements,hotel booking and transfer hustle free.
I will choose Wildtouch Tours and Travel again and again and recommend all my friends because of their excellent customer experience services.
IT
35-50 years of age | Experience level: first safari
A well-organized safari with an outstanding driver
We had a very positive experience with Bienvenido Kenya Tours and Safaris. Everything was well organized and reliable, and communication was easy throughout the trip.
A special thank you to our driver, Morgan, who was fantastic: always helpful, kind and an excellent driver, even in Nairobi’s busy traffic. He really contributed to making our safari such a memorable experience.
The safari itself was exciting and unforgettable. The accommodations were generally good, although the meals at the last hotel were not quite at the same level as the previous ones.
One reflection, which is not really about the agency itself, concerns safari tourism in general: in some areas there are now many vehicles around the animals, which seem completely accustomed to traffic and noise. Perhaps, in the future, the safari experience could be managed in a way that better preserves the feeling of being in the wild.
Overall, we were very happy with the service and would gladly recommend Bienvenido Kenya Tours and Safaris.
IT
20-35 years of age | Experience level: first safari
Amazing Safari and great guide!
We had a 7 days safari in Masai Mara-lake Nakuru-Amboseli, all done with our guide David.
David is a great and experienced guide, with an amazing knowledge about all the animals and the natural reserves information.
All the accomodations were clean, comfortable with wi-fi, electricity and hot water.
The food is nice and typical and the staff has always been friendly and supportive.
The only issue we highlight is about the distance between the 3 parks that can cause a lot of time waste.
A part from that, we totally suggest this experience once in a life time!
35-50 years of age | Experience level: first safari
"Service par Excellence!!"
Our experience in Maasai Mara Kenya was epic! Our guide Electine was very helpful and full of insight of the wild Mara. We had the chance of seeing all the big five jungle masters, not mentioning the thrilling wilder beast crossing across the Mara River.
IT
under20 years of age | Experience level: first safari
A Journey of the life
All was PERFECT !!!! Since the beginning James was quick to respond and he immediately understood our requests and he arranged for us an unforgettable 8 days Safari (Masai Mara, Lake Nakuru, Amboseli). The accomodations that he choose for us were very clean, safe and close to the parks. The food was delicious, varied, and plentiful.
What about our guide Dominik? He is a tireless driver and he made us feel very safe during the trip outside and inside the parks. Thanks to him, we were able to observe all the animals we wanted to see up close, including the Great Migration.
He always answered to our questions and explained the wildlife behaviours.
We higly recommend Splendid Vacations
Thanks James and Dominik, for making this trip UNFORGETTABLE!!!
20-35 years of age | Experience level: first safari
Classic Bait-and-Switch: Promised Northern Serengeti Migration, Altered Itinerary After Payment
Be very careful with this operator. They used a classic bait-and-switch on our group.
Before booking, we repeatedly confirmed that we wanted to see the Great Migration in Northern Serengeti. They charged us a migration upgrade surcharge, repeatedly confirmed in writing that we would go to Northern Serengeti/Mara River, and explicitly stated this in the formal quote.
Once we paid in full, they quietly sent an unagreed, downgraded itinerary (replacing Northern Serengeti with Central Serengeti) without our consent. During the actual trip, they never took us to Northern Serengeti at all. Furthermore, the driver arrived 1.5 hours late on Day 1, which caused us to spend the entire first day on the road with zero sightseeing, and he only spoke French despite the quote promising an English-speaking guide.
Do not trust their pre-booking promises or written quotes. They use the Great Migration to get your money, then unilaterally change the itinerary once paid. Avoid them at all costs!
ES
35-50 years of age | Experience level: first safari
Very professional
We just finished a 5-day safari with Zanzi and it was PERFECT!
From the very first moment, communication was incredibly smooth. Freshia, Victoria, and especially Lydia demonstrated great professionalism and patience, answering all our questions and tailoring the itinerary and accommodations to our needs.
Lydia took care of every detail and was attentive to us throughout the trip, making us feel right at home. All of this, combined with a very competitive price and impeccable organization, makes them, in my opinion, the best option for booking a trip to Kenya directly with a local agency and without intermediaries.
If you're traveling from a Spanish-speaking country, ask Lydia to assign you Edwin as your guide and driver: he speaks perfect Spanish, knows Masai Mara and Nakuru like the back of his hand, and will make sure you see the Big Five and much more.
Asante sana, Zanzi! 🦒✨
(automatic translation from Spanish)
NL
20-35 years of age | Experience level: 2-5 safaris
Perfectly arranged safari!
We had an amazing experience with Charles K from Axis! Everything was arranged from timely pick up from the hotel to drop off. Our drives in the park were wonderful, our driver was very experienced and honestly we have seen every animal I could have imagined and more! Our driver even made sure we got the best angles to take pictures of the animals
IT
20-35 years of age | Experience level: first safari
friendly and very expert
charles k is an amazing driver
he is very expert and i finds wonderful spots to watch animals
20-35 years of age | Experience level: first safari
Very kind and made sure we saw everything we wanted to!
Charles K was a great guide and driver. He never made us feel like we had to do more than we wanted but also made sure we got all the experiences we could.