NL
20-35 years of age | Experience level: first safari
Incredible safari experience: The Big 5
I did a 3-day safari with Super Eagles, which included: pickup at our hotel in Nairobi, visit to a giraffe center, boat and walking safari at Lake Naivashu, half-day safari at Lake Nakuru, full-day safari at Maasai Mara, and finally drop-off back in Nairobi.
The tour was organized perfectly, allowing us to see all the animals we were hoping for. We were also lucky enough to see The Big 5!
But besides luck, it was also thanks to the skill of our driver Charles. He knew exactly where to go to spot the animals. He was very knowledgeable about them, answered all our questions and made sure we got the most out of this experience.
35-50 years of age | Experience level: first safari
Axis Africa Expedition & Safaris is a professional, reliable tour operator that delivers well-organi
had an excellent experience with Axis Africa Expedition & Safaris, and I highly recommend them to anyone planning a safari or expedition in Africa. From the very beginning, communication was clear, prompt, and professional. All my questions were answered patiently, and the team made sure every detail was well explained before the trip started.
The service throughout the tour was outstanding. The guides were knowledgeable, friendly, and clearly passionate about wildlife and local culture. Everything ran smoothly and on time, which showed how reliable and well-organized the company is. I felt safe, well taken care of, and truly valued as a guest.
In terms of value for money, the experience exceeded my expectations. The itinerary was well planned, accommodations were comfortable, and the overall quality of the tour was excellent for the price paid. There were no hidden surprises—just honest, high-quality service.
The tour itself was unforgettable, offering incredible wildlife sightings, beautiful landscapes, and authentic experiences. Axis Africa Expedition & Safaris delivered exactly what they promised and more. I would gladly travel with them again and confidently recommend them to other travelers looking for a memorable and trustworthy safari experience.
Big thanks to Mr.Nelson!
20-35 years of age | Experience level: first safari
Patient and professional
We booked a 6-day, 5-night safari and had an unforgettable experience. We were lucky to see the Big Five.
A special thank you to Oscar, the owner of Kale, who arranged everything smoothly. He was extremely responsive throughout the entire process, answered all our questions patiently, and made sure every detail was well taken care of. From the planning stage to the end of the trip, everything ran seamlessly.
We truly appreciated the professionalism and care put into the experience. Highly recommend booking with Oscar and Kale if you’re planning a safari!
20-35 years of age | Experience level: first safari
Excellent
We had a five-day safari tour with Ravina Tours and it was the best decision we could have made. They are a very well-organized company, kind and flexible. They also took the time to inform us about everything on day zero, before the tour even started.
Our guide, Joel, is extremely experienced and knows exactly where to find the animals. I had the feeling that he knows every single tree in the national parks. We were able to get very close to the animals, and he always found us the best spots for taking photos. He has extensive knowledge and told us a lot about the animals, their habits, and many interesting facts. He also knows a great deal about Maasai culture, and we even had the opportunity to visit a village.
The accommodations were amazing. The Haven Serengeti is a true paradise, and in the mornings I enjoyed my coffee on the balcony while zebras were running around in the garden. At the Serengeti Bush Camp, we could hear the animals at night, and they have the best manager in the world—thank you, Steve.
The food was excellent, and the staff were very kind and welcoming, always doing their best to fulfill every wish.
Thank you,Ravina Tours, for this unforgettable adventure and being the best travel agency for Africa Safari Tours.
CA
20-35 years of age | Experience level: first safari
Wonderful safari experience!
Martin from Mo-Africa Tours was a great guide and did his best to find us lions in Pilanesberg National Park. We didn’t find one but we saw so many more beautiful wildlife animals. It was an overall great experience and Martin was very knowledgeable in his explanations. I would definitely recommend this adventure to anyone!
CN
20-35 years of age | Experience level: first safari
A definitely brilliant experience in Safari
We sincerely thank Derick from Pilgrimage Safaris. After carefully comparing several companies, we confidently chose Pilgrimage because of Derick's smooth communication, attractive proposals, and his consistently prompt and professional responses. When we encountered an issue during the trip, he worked to find a solution even late at night and provided a resolution first thing the next morning, ensuring our safari ended without regret.
A special thanks to our guide, Benjamin. His professionalism was outstanding. On our final day, he diligently searched the entire plains with us to find a cheetah and successfully made it happen — a truly memorable experience.
Although Pilgrimage is a relatively new company, we were deeply impressed by their quality of communication and the thoroughness of their arrangements. We wholeheartedly wish them continued growth and success.
Based on our firsthand experience, we'd like to share some detailed suggestions:
For future travelers: If you have specific animals you hope to see (like cheetahs) or particular requests for your guide, we recommend communicating this clearly with the tour operator in advance. This way, even though wildlife sightings are never guaranteed, the company and guide will be aware of and can prioritize your expectations, allowing for more tailored arrangements.
For Pilgrimage: It would be excellent if you could proactively ask guests about their special hopes and strive to assign the most suitable and excellent guides. Also, given the significant dust in the Serengeti, providing some disposable masks for both guests and guides would be a very thoughtful and practical detail.
For everyone: Simply savor every moment in the Serengeti — everything here is truly one of a kind.
AE
35-50 years of age | Experience level: first safari
Complaint Regarding Mis-sold Luxury Package
I would like to share my perspective regarding the “luxury package” that was sold to us. I have attached a few photos from a much larger collection that document several of the issues my partner raised during the trip.
We appreciate the recent message stating that the compensation policy is being reviewed. However, this does not align with the responses we have been receiving via WhatsApp from the owner, who has not once apologised and instead accused us of being malicious simply for requesting the refund we believe we are entitled to.
The attached photos show:
Me personally setting up the picnic arrangements that were promised as part of the package.
The food placed at the back of the vehicle because the driver did not provide chairs or a table.
The condition of the car, despite being promised a replacement vehicle. We only received a different car for one drive, which came from another company.
A photo of the driver drinking in the evening and during the drives. We accepted this situation at the time because we had no immediate alternative.
Eventually, we decided to cancel the trip early and check into a different lodge. We escalated the matter to Arzoni; however, they do not appear to be taking full responsibility. The offer of USD 200 is far from adequate, considering that the park passes alone should account for a USD 400 refund, without even factoring in the other undelivered services and broken promises.
I have also attached screenshots of the conversation with the owner, who, instead of apologising and offering a reasonable refund, chose to blame us for the situation. This does not reflect acceptable customer service standards.
As a result, we escalated the issue to KATO. We were informed that the company is not registered with them, but they have stated they will pass the case to other relevant entities and associations to support our claim.
65+ years of age | Experience level: first safari
Provided excellent service, outstanding management of the smallest of details
12 day tour , 4 days in Cape Town, 4 days in Krueger Park area, 3 days in Victoria falls, Zimbabwe
. All tour guides were very professional, well educated about their area of expertise, and very personable. All guides were. Very dependable, all pickups and returns were on time. all guides were with us constantly, We never felt abandoned. Both hotels, the Maroc Boutique in Blouberg and the Tshudutu Game lodge are owned by the tour company and are excellent. Service and personnel outstanding. We were booked on 4 flights between locations by the tour company and all flights were on time, met at each destination by company personnel. Every outing promised was delivered, and any requests we had were provided for. We were definitely given the v i p treatment. All meals provided were excellent and accommodations were excellent. We never had to communicate with the tour operator, as we had no issues. As far as value is concerned, this tour was considerably less than comparable tours we researched. We booked this tour in Canada and liked the fact they were all South Africans, and all personnel and facilities where part of the company.
50-65 years of age | Experience level: first safari
Very knowledgeable
I organised my East Africa trip with Wild Cruise Africa, and overall everything went smoothly — from the initial quotation to itinerary adjustments for a solo trip and changes to accommodation.
My journey took me through Rwanda, Kenya, and Tanzania. I was very happy with most of the lodges, with the exception of the ones in Masai Mara and Ol Pejeta Conservancy.
My drivers were absolutely outstanding — Moses in Tanzania and Sampson in Kenya. I truly cannot praise Sampson highly enough. He shared an incredible amount of wildlife knowledge with me and always knew exactly where to go to find the most magnificent African wildlife. Thanks to him, I had unforgettable sightings and took some amazing photos.
The only negative aspect of my experience was the lack of communication between the time of booking and getting closer to the departure date. I wasn’t always sure what arrangements had been finalised, and even while already in Africa I had to contact the owner directly for updates about my domestic flights and my hot air balloon ride. This is something the company could certainly improve on, and better pre-departure communication would make an already great experience even stronger — especially for a young and growing company.
Overall, this was a fantastic safari experience and I would recommend Wild Cruise Africa to anyone planning a trip to East Africa.
Friendly, helpful, professional, fun!
From start to finish the service we received was exemplary. We had some problems as we missed a connecting flight and when we let the safari guys know they quickly changed the arrangements and it really wasn't a problem for them. Brian was waiting at the airport for us with the biggest smile on his face and we knew that we were in for a good experience. Helpful and accommodating, friendly, felt safe at all times, all of the trips that we did were amazing and we got to see the most amazing wildlife thanks to Brian and his experience with trekking the wildlife. We were so honoured to get to see everything that we wanted and more. Chasing the chimpanzees through the forest and getting up close and personal with the mountain gorillas was the experience of a lifetime. Thank you to our amazing guide Brian for being so friendly and helpful, carrying our bags and recognising when we needed to have a rest.
We cannot recommend Kajie safaris and Brian enough, and also Roland for helping us to organise the trip.