CN
20-35 years of age | Experience level: first safari
Professional, responsive, flexible, and genuinely committed to making the trip great
We just finished an amazing 10-day safari in Kenya, visiting the Maasai Mara, Lake Nakuru, Lake Naivasha, and Amboseli, and we were very satisfied with the whole experience from start to finish.
From the planning stage, Morris was very responsible and helpful. He always tried his best to accommodate our requests, suggested different alternatives when needed, and helped us work out an itinerary that suited both our preferences and budget. Communication with him was smooth and reassuring throughout the preparation process.
Our guide, Douglas, was definitely one of the highlights of the trip. He is a very experienced and knowledgeable guide who seems to know almost every animal and bird we encountered. More importantly, he knew where and when we had the best chance of seeing wildlife, which made a huge difference to our safari experience.
Douglas was also very easy-going and flexible. He was always willing to adjust the schedule based on what we wanted to see or how we were feeling that day. On many occasions, he stayed out much longer than originally planned so that we could make the most of our game drives, and he never complained about the extra hours.
Beyond wildlife, we also really enjoyed talking with him about Kenya itself. He shared a lot with us about local life, society, and the socioeconomic conditions of the country, which gave us a much deeper understanding of Kenya beyond what we saw in the national parks.
Overall, this was a wonderful and memorable trip. We really appreciated the effort Morris put into organizing everything and Douglas's professionalism, knowledge, patience, and flexibility throughout the safari. We would definitely recommend them to anyone planning a safari in Kenya
65+ years of age | Experience level: first safari
Experienced
We were a group of nine who arrived in Kilimanjaro from Durban for a 9-day mid-range safari, with the highlight being the Great Migration and, hopefully, experiencing the foothills of Mount Kilimanjaro.
Unfortunately, due to a misunderstanding regarding the itinerary, we did not get to visit the foothills of Mount Kilimanjaro. This was disappointing, particularly as we had specifically planned to arrive in Kilimanjaro for this experience. In hindsight, we could have travelled directly to Arusha, which would have saved both time and resources.
Accommodation
Most of the accommodation was of a moderate standard and generally adequate for a safari.
At Kaliwa Lodge in Moshi, however, we had an issue with our first room, which had a large number of big black ants running around the room, including on the bed. There were also house lizards on the wall. We brought this to the attention of the staff and were promptly given another room, which was much better and comfortable.
Our stays at Ngorongoro Marera Mountain View Lodge, Lala Salama Serengeti Luxury Camp and Masek Tented Lodge were particularly good and stood out among the accommodations.
Food & Meals
The hotels generally made an effort to consult with our group about our dietary requirements and preferences, which we appreciated. However, we found that the meals were quite basic, particularly considering the length of the safari.
Unfortunately, at one point during the trip, seven out of the nine members of our group became very unwell with symptoms consistent with food poisoning. This was obviously very unpleasant and affected the enjoyment of the safari for those involved. While we cannot say with certainty where the illness originated, we feel that food handling, storage and temperature control during the safari are areas that deserve particular attention.
One suggestion would be to pack picnic lunches in properly insulated warmer boxes, rather than conventional picnic baskets. On some days, the lunches remained in the hot safari vehicle for an extended period before being eaten. Where possible, an earlier lunch stop would also be preferable, so that food is not left in a hot vehicle for several hours.
We believe that paying closer attention to food storage and temperature control would significantly improve the comfort and safety of future safari groups.
The Safari & Our Guides
The safari itself was very well programmed, and we were fortunate enough to see all the animals we had hoped to see. The organisation of the game drives allowed us to experience a wonderful variety of wildlife and, of course, the incredible spectacle of the migration.
We had two 4x4 vehicles with two driver-guides, Godlove and Andrew. Both were extremely knowledgeable, courteous, helpful and enthusiastic. They went above and beyond to ensure that we had the best possible wildlife experience and made every effort to find and show us the animals.
My husband and I travelled with Godlove throughout the safari, and we were particularly impressed by his driving skills. He was calm, careful and professional at all times. He respected the rules, never drove recklessly or unnecessarily fast, and always made us feel safe and comfortable. He also took great pride in keeping the vehicle clean and had it cleaned every day.
Although we travelled in Godlove’s vehicle, I also had the opportunity to observe Andrew’s driving and professionalism. He demonstrated excellent driving skills and appeared equally competent and safety-conscious. The five members of our group who travelled with Andrew were also very happy with their experience and had no complaints.
Overall, we had a very good safari experience and saw an amazing amount of wildlife. The safari was well organised by Serangity Wakana, and the dedication, knowledge and professionalism of Godlove and Andrew were a major part of what made the trip enjoyable.
With clearer communication about the itinerary and some improvement in the standard and inspection of certain accommodations, the overall experience could be even better.
Despite the few disappointments, we will take away many wonderful memories from our Tanzanian safari, especially the incredible wildlife and the dedication of our two guides.
20-35 years of age | Experience level: first safari
An Exceptional Safari Experience — Beyond Our Expectations
Partway through, our group was merged with another company’s, which I gather is common practice. Far from detracting from the trip, it was a highlight — we met some genuinely lovely people and shared the experience with wonderful company. And, of course, we managed to see the Big Five, which exceeded all our hopes.
The only change I’d suggest is staying in the northern Ngorongoro Crater on the final day rather than outside it, which meant a longer drive out. A minor point, and one worth flagging only because everything else was so well judged.
On our final day, Jacky came and greeted us warmly and joined us for a farewell drink, a thoughtful end to a brilliantly organised trip.
We couldn’t recommend Jacqueline and the team more highly.
IN
35-50 years of age | Experience level: 2-5 safaris
Super Responsive
An Amazing Safari Experience with Black Santa Safari!
We had a fantastic 5-night Kenya experience with Black Santa Safari — 3 nights in Masai Mara, 1 night in Nairobi and 1 night at Lake Naivasha.
Herbert is truly the go-to guy — super responsive, helpful, and always willing to accommodate the little things that make a trip special.
Our guide and driver, Isaac, was simply outstanding! Extremely friendly, knows everyone around, has great knowledge of the Mara, and drives confidently without GPS. He made sure we spotted the Big 5 — multiple times!
Highly recommended. They definitely won’t disappoint!
DE
50-65 years of age | Experience level: 2-5 safaris
5 days safari with surikata
We had a great experience with our guide Pascal. We saw many animals, also the big 5, and nice landscapes. The meals were excellent.
35-50 years of age | Experience level: first safari
Reginald is extremely knowledgable and experienced and always puts his clients needs first!
My tour guide, Reginald, was extremely thoughtful and attentive to our needs. He was able to navigate uncertainty and adapt to unforeseen flight delays with a Hakuna Matata mindset. He was able to still understand our requests and made sure we were able to visit all the sites despite the schedule changes last minute. Reginald is also extremely experienced with the habits of the native animals. He spotted the Big 5 extremely fast, within the first two days of our 6 day trip. His knowledge of the landscape and animal habits made our drive very calm and eventful. Every moment was filled with wonder and new sightings. There was never a dull moment. We also got an extremely good spot for the wildebeest migration as well, similar to having court side seats at a sporting event. If I ever go back, I would definitely choose Reginald again! 10/10!
65+ years of age | Experience level: 2-5 safaris
African Dreaming
This was a special moments tour with Zambezi Quest. It ticked all the boxes. Gerry our driver was always there to greet us each day. He was informative throughout each tour day. The spots the tour took us were amazing. The accommodation was excellent . Comfortable and clean. We would highly recommend this tour company.
DE
35-50 years of age | Experience level: first safari
Unforgettable experience and super well organized! :)))
The tour with Pascal was amazing! Not only have we completed the Big 5, but we have spotted so many animals every single day. Pascal spend a lot of time to show us the best spots and explain us interesting details about the area.
The organization of the camping safari was great and the food provided super delicious. Totally recommend doing this! It’s a once-in-a-lifetime experience! :)
NZ
35-50 years of age | Experience level: first safari
An adventure‑driven, heart‑of‑Africa journey filled with unforgettable wildlife moments
We had an incredible experience with Ozon Light Tours! Our safari guide, Denis, was absolutely exceptional. He’s a wealth of knowledge, full of great stories, and his passion for birds and wildlife made every day even more enjoyable. His attentiveness was outstanding—always checking that we were comfortable, offering washroom stops, and making sure we were getting the most out of every moment. He is truly an asset to the Ozon Light Tours family. 🥰
We were lucky enough to see so many animals, including the Big 5 and even the wildebeest migration. The safari was unforgettable and exceeded every expectation.
We also really appreciated the kindness shown by the guides who shared any leftover lunches with nearby workers so nothing went to waste. That level of care and respect genuinely stood out to us.
After the excitement of safari, Zanzibar was the perfect place to unwind and relax.
Communication throughout the trip was excellent, and Yohana’s follow‑up and support made everything seamless and stress‑free.
We’ll absolutely be rebooking with Ozon Light Tours for future adventures. Highly recommended!
AE
20-35 years of age | Experience level: first safari
The safari was a great experience and we'll organised through the agency from end to end.
We had a good experience with the safari agency, which took care of the logistics and transportation from start to finish, making the trip easy to organize.
Our guide, Kelvin, was also very good. He shared useful information about the animals we encountered and was happy to answer our questions. He made an effort to position the vehicle well so we could get a good view of the animals while keeping a respectful distance.
Another important point is that Kelvin is a safe and careful driver, which made a real difference, especially during the longer drives between cities and safari locations.
Overall, it was a well-organized safari and we were happy with the experience.