35-50 years of age | Experience level: over 5 safaris
Only go with Elias if you can!
I found from the tours I did it was very guide dependent.
If you got a good guide it was a great tour.
I think the problem I saw with the tours were :
Time management, I think some of these trips need to leave earlier and have their supermarket shopping already organized on the first day so you don't spend most of the day shopping and then when you make it to the attraction then it is rushed, especially end of day game drives.
I think in the Northern the craft market and supermarket should disappear, and the bus should go straight to Africat, and then a proper game drive through its premises should occur, before a trip to the Leopard. People fly from across the world and the 1st day experience isn't good and compares badly to the Southern tour. Otherwise drive straight to Etosha and spend more time there instead. Its way too slow and boring compared to say the Southern tour.
For eg Africat, we arrived way too late at this attraction, then we had a rushed game drive where the local guide spend 15min talking about the game park we were not going to (why not arrive earlier at this place and go on a proper game drive through the premises as it has heaps of cool animals), then spend 30min talking about 2 termite mounds while the sun keeps setting. On the way to the Leopard, there were heaps of amazing animals and they refused to stop for pics!! The leopard was a bit of a zoo attraction which was rushed and the Cheetahs were old and in bad condition. Then my top went "missing" from the game car when in the visitor centre. The camp site was way too far from where all the animals were as well.
The next day to Etosha we also arrived late and had a rushed game drive. Its was more about scoring points on animals sighting then enjoying the park.
The next thing which I thought was unprofessional, was the tour guide slept with one of the clients on the 2nd day in the tents near us!!! It was then I couldn't really take the tour seriously anymore.
Optionals were pumped hard, as they receive commission for it and 2 out of the 3 tours were really focused on it too much to the point of obsessiveness. Especially pushing high price ones, which I was not interested, in the end I just booked it myself as the guide wasn't interested in booking the one I wanted.
On 2 occasions, when lunch was in the itinerary I received no lunch at all. So I had to go buy my own lunch.
The Botswana Delta visit is a nice place, but there are not actually many animals there, its a fishing lodge. I think a better location should be selected.
I think the tour company should focus more on delivering animal and national park experiences, if it calls itself a "Safari" company, it is more of the tour company.
The HQ are very polite but I think some of the guides are bit out of control and need some management. Apparently a lot of the younger ones just pick and choose which tour they want in which would give them the most tips and optional bonuses and use excuses to cancel tours they don't like.
I think they should be doing it because that's what they love to do, and you can see that come across in certain guides clearly.
I think the best tour they offer is the Southern tour. The Northern ones need some work. I would select another route for Botswana from what I experienced sticking to the National Parks. We added a bit more of the national parks and it made that tour a bit better because we were a smaller group.
I think if some of the things didn't happen on some of these tours which I mentioned I wouldn't be as critical...
QA
35-50 years of age | Experience level: first safari
Went in with apprehension - came out with happy memories
We had friends who had an amazing experience through this company so we booked with them. Just before we left, we had other friends who toured with them who had a nightmare experience with this company. Through reading all the reviews, it looks like it is very hit and miss whether your experience is good or not. Simon, the operator, was extremely friendly and helpful during the booking phase, but as soon as we had paid the deposit, he then dropped off the face of the earth when we tried to bring up our concerns over our friend's tour. He also didn't respond to our friend's attempts to communicate their disappointment. We eventually got a little bit of reassurance, and as we had already paid a hefty deposit we decided to go ahead. In the end we were glad that we did. We had an amazing time.
Safari:
We loved their guide James. How could you not. He is an amazing guide who we got to know fairly well due to his lovely friendly and open nature. He has excellent English and a good sense of humour. We really appreciated his relaxed approach to our family dynamics and he was happy to make the experience whatever we wanted it to be. He is obviously a knowledgable and experienced guide who knows how to give tourists what they want. We learned many, many things about the animals, the country, the people and the language (as well as sharing family stories!) We were really happy with the whole safari experience and were delighted that we had no problems with the landrover vehicle as the terrain gives these vehicles quite a beating! The shock absorber did fall off on the way to the airport on the last day but James dealt with it quickly and efficiently. The fact that he has mechanical experience would be a huge plus in these circumstances.
We had absolutely no issues with permits or paperwork (which we were concerned about going into the holiday) and we were extremely thankful that our safari experience went without a hitch. If you are booking with them, ask for James by name.
Communication:
As you know we were concerned with the sporadic communication (after we had paid our deposit because leading up to that time all of our enquiries were answered extremely promptly). I was a little put off by being asked for payment within hours of making the tentative booking (and being reminded by Simon twice over the next few days i.e "Hi , have you made the paypal payment yet?") This is probably what compounded my concern over communication stopping after I made the payment. There turned out to be extenuating circumstances around this particular time but in reading through other feedback on the site, this is not something that has been a one off. Many people have commented that this has been a problem in the past and for future bookings, it may be worth Simon putting the time into changing people's perception of his trustworthiness and reliability. This would surely help his reputation and give people more confidence in booking with him in the future.
Accommodation:
Was lovely . We were super impressed with all of the accommodation. We really appreciated having separate rooms to sleep in from the children - a bonus that we weren't expecting for the entire trip.
The first night in Arusha was good except there were dogs barking all night long (somewhere near the lodge) and we got very little sleep.
The lodge looking over the crater had the most awe inspiring view and the staff at all of the places were really helpful and friendly.
We were pleasantly surprised at the standard of the camping experience. As by this stage 3 out of 4 family members had upset tummies (!) we really appreciated the inside, flushing toilet. Hot showers were a bonus
Our last night in Manyara Lodge was just breathtaking. We were one of only a few guests (as we were in all of the places) and the staff looked after us really well. The family loved the beautiful pool area in such an outstanding setting.
I think we were incredibly lucky to have had no big issues during our experience. For anyone looking to book with this company, I would say 'may the odds be forever in your favour'.
20-35 years of age | Experience level: first safari
Its a serious tour operator
A co-operative and well organized tour company in Tanzania with a structured management system
EC
35-50 years of age | Experience level: 2-5 safaris
Great safari...incredible guide...terrible accomodations.
Our family, parents and four children, chose to go with this safari due to their good communication and their package looked very similar to other budget safaris. The agency does a good job communicating and I felt they were very honest about prices and surcharges they would need to pass on to the client (for instance 5% if you use a credit card). They sent us with a great guide, Mike was his name, and the vehicle for travel was ideal as it was a Land Cruiser with even some modern conveniences like USB charging (sorry, no air conditioning). Somethings cannot be helped, but we spent the first half day of our tour in the heat of a gas station trying to fix the land cruiser.
Thankfully the breakdown had not been too far out of Nairobi and we were still able to get parts and still make it to Masai Mara where we arrived at the tent camp greeted by the host in the dark. They apologized for the black out in electricity and said the generator would operate from 7 PM to 5 AM. Again, this is to be expected for Africa. What is not to be expected is that they had no towels for us and no hot water. After a long day sitting at a gas station and eating dust during the travel, you want a shower. Unfortunately on our second day returning the hostess said again they did not have any towels that were dry, however, unbeknownst to her one of the other workers had kept us back some but we didn't receive those until the few of us had already showered and used sheets to dry off with. In general I could never recommend this tent camp. It was run by young people who kept disco music blaring at full volume. When people go on Safari, they want to be in tune with nature and even have some places outside to sit, read, or observe the incredible scenery that can be found only in this unique part of the world. You will not find such peace at camp Miti Mindi.
The redeeming part of this trip was our day of Safari. We were able to observe four of the big five at close range. Our guide was great with the family and children; I certainly wouldn't blame him for the accommodation problems. We saw both a recent lion and leopard kill, as well as lions mating! One thing to be prepared for is that the package says that you can visit in Mosai Village but they charge 10 pounds per person. We opted NOT to do this part of the journey due to this unforeseen extra cost.
So I gave the trip an average rating but our full day safari would have gotten "exceptional." If magical safaris can choose their tent camps better, this budget safari will be exceptional as well.
US
35-50 years of age | Experience level: 2-5 safaris
So and so
I did a slight variation of the 12 day safari that the company offers in January 2021 as a solo traveler. I paid $2820 + 3% credit card fee. The trip included 3 nights in Masai Mara, a day at Lake Nakuru, a day at Mt. Longonot + Hell's Gate, a day in Amboseli, and 3 days in Tsavo (1 in West, and 2 in East). I had previously done a safari in Tanzania in August 2017 for 8 days in Tarangire, Serengeti and Ngororongoro, and therefore I will compare this safari with the previous safari experience. There were both good and less good things about this safari in Kenya.
First, I think that visiting Kenya out of the high season in Masai Mara, which is July to October, may not be a good idea. I knew that the wildebeest will not be in Masai Mara in January, but I was expecting that there would still be many other animals. The wildebeest also had left Central Serengeti when I visited it, but there were still many other animals left there. In Masai Mara in January, though, there were very few animals with the exception of a small area near the gate. You could drive around sometime for an hour without seeing any animals. On the other hand, the animals migrate much less from the other parks, so the experience there was probably as expected.
The second issue to consider is that while the safari was advertised as 12 days, and there was some sort of game drive for all days except the last when we traveled from Tsavo back to Nairobi, the actual number of 24 hour periods for which permits were purchased was in fact 8. This is partially due to the long distances that need to be covered between parks, but also because the company wants to minimize the number of permits it has to purchase, so it includes quite a good amount of downtime in the itinerary, which is not evident when booking a trip. For instance, in the first day starting from Nairobi at 8AM, one could do a half day game drive in Masai Mara starting maybe from around 1-2PM at the latest. Instead, because of several stops along the way, including a half an hour stop a tourist shop right before the 1 hour stop for lunch, and also a stop at the lodge right at the gate of the park, one enters Masai Mara only at 4PM, for a relatively quick game drive. Similarly, on the day when we entered Amboseli coming from Naivasha, we could have entered the park at about 1PM, but instead, we entered at 4.30PM (we got to a lodge right at the park entrance and then stayed there for 1.5 hours). That was so that the next day, which was supposed to be a full game drive in Amboseli, we would not have to exit the park too early, because the company only wanted to pay for one 24 hour permit. These are just some examples - the whole schedule is affected by this. On top of that, the driver further cut the available time in the park. For instance, for the full day Amboseli game drive, he exited the park at 3.15PM, although the permit would have allowed exiting at 4.30PM. And he cut other days short as well. These being said, it is likely that other companies use the same strategy when setting itineraries in Kenya. What I can compare with is the itinerary that I had in Tanzania, where out of the 8 days I paid for, we actually stayed in parks for 7 days because they were very close to each other, and once we entered Serengeti, we stayed there for several days continuously, with the camps being right in the middle of the park.
Third, the accommodations that were offered varied quite a lot in terms of quality. The lodges where I spent 5 nights near Amboseli and Tsavo were very nice, while the rest where I spent the first 6 nights were much less so, with the hotel in Naivasha barely meeting the minimum for a tourist grade hotel. The food at the good lodges was good, but for instance, at the hotel in Naivasha, the breakfast was one fried egg, two pieces of toast and a little bit of fruit. This is very poor for an almost $3000 safari. In general, for the first 6 days, the food was quite poor in terms of quality and quantity, and I had to buy myself more food even though I don't usually eat a lot. The packed lunches during these 6 days were also insufficient. For instance, in Masai Mara, they were consisting of a small chicken leg, a banana, and a small vegetable sandwich the size of a closed fist.
Fourth, the van that was offered, while not a 4x4, as stated in the tour description, was relatively new and reliable. And since there were Land Cruisers to get us out when we got stuck a couple of times in Masai Mara, I would say that it was perfectly fine. In Tanzania all tours are run by Land Cruisers.
Fifth, the experience with the company's manager, Silas, also had good and less good parts. The communication prior to the trip and during the trip was very efficient, most times with almost instant responses. However, there were some things that were not as expected. For instance, he agreed that I would make the payment with the credit card upon arrival in Kenya never mentioning that he would expect me to pay a 3% fee until right when I had to make the payment, even though there were plenty of opportunities to do so during our prior communication. Normally, if the seller expects the buyer to pay that fee, that is clearly stated when agreeing on a price and payment method. Second, while he promised prior to the trip that I would be able to set my own game drive schedule during the trip since I had booked a solo trip, in practice that did not happen. As mentioned above, that was partially to avoid paying too many park fees, but also because the driver, Nelson, did not really care about what Silas had promised even if I mentioned that to him, and exited the park when he wanted to exit it even when I explicitly said that I would want to stay more on that day. The driver basically said that whatever I discussed with Silas has no bearing on him and I should talk with Silas if I have anything to discuss on that topic, that "this is Kenya and promises don't mean anything", and so on. While I can say that I did see enough of each of these parks, maybe except for Amboseli, I would have liked to make the most out of the time in Kenya and spend it in the parks even if sitting around looking at some animal, rather than in lodges. In Tanzania, I had no problem accomplishing this, unlike this safari in Kenya. However, for people who are fine spending more time in lodges, this may not be an issue.
As for the guides/drivers (I had two of them since the first one had a family medical emergency after the first 5 days), they also had good parts and less good. They were both very knowledgeable of the parks and of the behavior of the animals, and while in the parks, did their best to show me the animals and the various landscapes. The first guide, Jackson, was also perfectly fine to interact with. The second guide, Nelson, was quite weird. Much of the time, he was a perfect guide, but when contradicted or disagreed with using some objective facts, he was starting to say some really unpleasant things that I had never heard on any other guided trips I was on. Like if you were to tell someone that 1+1=2 instead of 3, as they claim, and then hear him telling you some unpleasant personal things because you dared to contradict him even if you do it in a casual way. I tried to not be too affected by these and I was mostly able to accomplish that, but it may ruin the trip for people who would be a little bit more affected by such discussions. Also, worth mentioning that both drivers were saying at times things that were clearly not true when it was serving their purpose, as I could tell from other sources of information, like asking other people there. But probably this is not too surprising.
Overall, I obviously enjoyed this trip through Kenya, although it could have been better on several dimensions. However, for people who think that they may do only one safari in their lifetime, I would personally recommend to do that in Tanzania in July-August, with time in Tarangire (which is a really special park even if less known), Serengeti (including a day in the North part at the Sand River to see the wildebeest crossing) and Ngorongoro Crater. You can do that in 8 days for less than the cost of this 12 day Kenya safari. That safari I did in Tanzania was perfect - it couldn't have been better - and was probably 10 times better than the one I did now in Kenya. On the other hand, if you have already been to Tanzania and want to also see another country, then Kenya also has interesting places and somewhat different landscapes and it is also definitely worth visiting if time and money allows you. As for the operator I booked with, it may well be that in that price range, all companies offer similar services, but just prepare yourself to be a little bit disappointed every now and then relative to what you would expect or was promised. However, you should still be able to enjoy the trip eventually if you can get over these issues.
FI
20-35 years of age | Experience level: over 5 safaris
Awesome tours but poor tour management !
I spent some awesome time when exploring Tanzania. I joined into 2 tours operated by Kili Slopes, Mt. Kilimanjaro tour and Serengeti NP tour.
Im giving only 3 stars because of poor tour management.
+ guides + other personnel were awesome
+ landscapes were memorable
+ tour programmes were cool
Kilimanjaro:
- As a tipping culture not being common in my country, i was totally surprised when i was asked to pay extra 350 USD after my tour as a tip for the guide and personnel. I wasn't given any information about this arrangement beforehand, which annoyed me a lot. Im not definitely denying the staff wouldn't deserve and need the tip usually given, but as me being the only tourist joining the tour and still asked to pay for the normal tipping sum made this situation absurd. Moreover, I imagined the staff being paid enough for a decent income, obviously not. As a compromise, i gave them 100 usd.
- Again, when discussing about the matter of tipping, I was given the feeling by the tour operator, that as a tourist (and a white person ??) I'm supposed to be rich and afford to give away random extra 350 USD ! Oh, I am surely a millionaire, but only in my dreams.
Serengeti:
- My Serengeti tour was awesome, but bit messy. Considering this tour too, i wasn't given enough information beforehand, again including the thing with tipping. Other customers were having some more information, like list of equipment needed, which i never had. What comes to both of my trips, i thought i was having all the information in needed. Well, I didn't (even though asking for every possible information needed couple of times).
- Overall 6 customers attending to this Serengeti tour, and every person was having a different tour program. It was obvious right from the beginning that it would be impossible to coordinate everything. This is why some ppl didn't get what they were looking for - but ill let them to write their reviews on their own behalf, if they wish to do so. ++Our awesome guide Jackson did his best trying to fix it all ! ++
US
20-35 years of age | Experience level: first safari
Extraordinary Promises but Ordinary Delivery
My husband and I decided to skip our wedding and use the money for a once in a lifetime trip to Tanzania. We choose EJ because we wanted to climb Kilimanjaro before going on a luxury safari and beach trip.
Our final iteneray information regarding our treking company was wrong upon our Intial booking. Once our final documents were sent to us 3 weeks before our trip, our trekking information was incorrect again. After pointing out several inconsistentcies we were provided with "correct" information. Once in Tanzania and meeting with our guide the provide and confirmed information was incorrect again. Examples are if our sleeping Bags were included as part of our climb, having space for them in our bag, if we were going to be tested for oxygen levels daily and the tipping process. Additionally our Kili guide was told a different time than we were to meet him and ended up waiting for over 2 hours because of EJs mistake while we were on a planned day excersion.
As for our Intial arrival we booked an escort through customs. The escort did not arrive until we were through customs and already received our bags.
Our one day trip to Arusha National Park was supposed to include a walking safari. However when I asked the guide about it he seemed very surprised and we had to abtain an additional permit at an additional cost once we arrived at the park.
We arrived at our final destination in Zanzibar and there was some confusion as to our included beverages. EJ said we would have cocktails on the beach, ect however once we arrived we were told no cocktails were included. Upon reaching out to EJ I was told "we are not always aware of what "premium drinks" mean." It is my expectation that if a luxury travel company makes a recommendation of a location they are aware of what is provided.
Overall we were very disappointed with the level of organization and execution. Especially when you are promised the moon when booking. It is unfortunate because we spent close to $25,000 on a 2 week trip and the amount of mistakes was truly extraordinary.
We have voiced our disappointments along the way but we often get canned responses with no real action.
With the amount of travel companies out there I highly recommend you choose someone else if you have multiple legs of your trip.
NL
20-35 years of age | Experience level: first safari
great safari with very good Gide/driver and amazing cook.
We just had an amazing safari in selous-mikumi-ruaha (7days). The driver (William) drove really safe and had al lot of knowledge about the animals and provides answers to every question. He's really experienced, knows the parks and the surrounding areas. Even when the car broke down he made sure it was fixed as quick and possible and that the safari wasn't compromised. The cook (Amos) was really friendly and happy all the time. He made delicious food (even for us vegetarians). We loved his veggie pies and he even made bush pizza! He made a lot of delicious food (often more than we could eat) and enjoyed taking care of us.
All the places we stayed where good especially the one in Ruaha which was inside the park! Because it's a rather new company we didn't really know what to expect. Just make sure to check beforehand if you sleep in or outside the park!! There where some small misunderstandings in our case but the company is open for feedback and we are happy with the way they solved the issue.
The only thing we didn't like was the walking safari. You won't see any animals and it outside the park. We also didn't like the way the bushman acted out all the things the local people did in the past. Some of the information was interesting but he was pretty loud and he was pretty focused on elephant dung (drinking from it, smoking it etc).
Concluding: great safari with very good Gide/driver and amazing cook.
AE
20-35 years of age | Experience level: first safari
Could have been better
We booked a 4-day safari in Amboseli and Tsavo with the company. The initial booking of the trip was a bit tedious with us having to call them a few times since we were not getting responses to emails, they explained this was due to an overload of bookings.
They failed to inform us that one of the safari camps they suggested, Kibo Safari Camp, (which we chose from the list of options they provided) didn't have electricity for most of the day, which would have been nice to know in advance. And there was a small mess up on our return airport transfer.
Also, since we were first time visitors to Kenya, it would have been great to have some expert advice from them on the various options for safari locations, hotels, food, etc.
However, the rest of the trip and the other hotels were great. The driver-cum guide they provided, Steve, was a very nice guy with a wealth of information about everything around us.
QA
20-35 years of age | Experience level: first safari
Both Good and Bad Experiences (9-day trip with kids)
I just came back from a 9-day safari trip from Kenya and Tanzania. I want to write down both good and bad experiences. We have 2 adults, one 10.5-year boy and one 2.5-year girl.
Good experiences. (Peter is the one who runs the company)
1. Peter is very nice, from email contact to meeting me in the airport.
2. Peter upgraded my last night room in Nairobi for free, since I had some bad experience (see shortly below).
3. The travel guide is good.
4. The hotels are good.
Bad experiences.
1. On the trip from Masai Mara to Serengeti, Peter told me that it will take 4 hours. In fact, it took 14 hours, which was a terrible mistake. Although Peter said later that there is another route that he tried to ask the driver to use, however, I don't quite trust it since (a) the > 12 hours route is written in the itinerary; and (b) we have met in that day, if he knew another way, he should change it. BTW, the 12 hours driving is without traffic, but with very bumpy and dusty road.
Things got worse that night that the car we ran out of gas, in the middle of the big Serengeti national park. I don't know how professional people can make such mistakes. That was totally a mess, and we were lucky that the Tanzania guide found his friend to fix the problem, which took one hour. The worst case could be that we stayed in the car with kids for the whole night.
2. The car in Tanzania was bad, with a lot of dust, which made my daughter coughing and in fever for 2 days. Peter has no ability to change it, since it is from another company.
3. From Ngorongoro to Lake Manyara in Tanzania, it should take only a little bit more than one hour. However, in fact, it took us 4 hours. The reason is that Peter forgot to buy the pass. In Tanzania, you cannot even pay cash for the national park, the money should be transferred and the car should be registered before hand. This made us very unhappy since my son was sick and we wasted >2 hours for the pass (ticket) that was not prepaid.
Adding to the above bad experience is that, if you take more hours (for nothing) on the road, simply you have less hours to see animals, which you have paid for.
Again, Peter is very nice and he is very sorry for my bad experiences. However, I have to write down my experiences.