50-65 years of age | Experience level: first safari
Excellent
The safari was great. Thoroughly enjoyed it. Everything went like clockwork not only on the ground during the safari but all the pre stuff, booking, confirmation, keeping us informed, organizing flights and transfers. This all added up to a wonderful experience
35-50 years of age | Experience level: 2-5 safaris
Bison Safaris planned the trip of a lifetime for us!
Our trip to maasai mara was perfect. We were picked on time, the driver we had was amazing, careful on the road, friendly and knowledgeable. Bison safaris communicated with us promptly about everything. They are very reliable and efficient and i got amazing service.
DE
20-35 years of age | Experience level: first safari
Excellent experience, professional, highly recommended
The Safari with Telly was really well organized, and a wonderful experience.
My girlfriend and I we had a private trip, 5 days safari (serengeti, norongoro, tarangire) and one day seeing Kili. We had a car for ourselves which was great. A lot of people do that.
Mohammed managed communication from before the booking throughout the trip and even after the trip exceptionally well. We discussed the different options regarding national parks and accomodations with Mohammed before the booking to come up with the perfect itinerary for us. We even got a briefing before the trip started to run us through the itinerary times, pick up times, locations and answer any open questions. I can only recommend to have active communication via WhatsApp, Mohammed is really responsive.
Mali, our guide, did a perfect job through Serengeti, Norongoro, and Tarangire throughout 5 days. We saw all animals we wanted to see, really close, but I also want to remark that you will see what nature offers you to see. We saw that some tourist (in other cars) clearly don’t understand that and are very demand to their guides up to a point where the guide is pressured to behave incorrectly.
The accommodations were great throughout the entire trip, though accomodation in northern serengeti is more basic.
Also, really important, the car was in good shape and did not break down. We saw a lot of broken down cars along the way, every day, which I think is understandable given the tough roads.
All in all, it was wonderful and unique experience we thank Telly a lot for the great guidance and support through the trip.
PL
35-50 years of age | Experience level: first safari
100% of plan came through
Our 2 was a part of share 6-d. Safari ( Masai Mara Lake Nakuru, Naivasha and Amboseli) + 1d. Private safari, (Tsavo East) . We had an excellent driver on Safari. We were in 6-8 persons group. Thanks our driver we saw African big five and much more. Benson arranged for us pick up and transfer on the way to second driver for a private safari to TSAVO E. HE bought for us Train tickets too. Sometimes was ofline and no kontact but everything gone well. Thank you.
RU
35-50 years of age | Experience level: over 5 safaris
Excellent Safari organization, caring attitude towards tourists and very qualified guide drivers
Excellent Safari organization, caring attitude towards tourists and very qualified guide driversit is very important which guide you go on Safari with, we had Moses, he managed to show us all five animals and he drove a jeep professionally on the road
FR
20-35 years of age | Experience level: first safari
We saw everything
We had a wonderful moment on Selous, seeing crocos, hippos, elephant, girafes, antilopes, lions, buffalos, gnous and hyena.
Our room was big and clean, the restaurant was good and healthy, everyone cared about us.
Unfortunately our car broked in the park so we lost time on the safari duration. But our guide Haroun managed to make us see everything even later than expected, he knew animals and nature very well.
FR
20-35 years of age | Experience level: first safari
All it’s perfect. It’s amazing and the French guide it’s very nice, he is perfect
Our experience with this agency was incredible. The agency's responsiveness to respond to messages and our requests was just perfect. We spent 5 wonderful days as a family. The guide was at our service and did everything to make us have a dream vacation. We saw and did more than we had imagined. The accommodations were superb, especially the lodges in the savannah. The rest, the value for money is great. I recommend this safari tour. You can go there with your eyes closed as a family to make your dream come true.
NL
20-35 years of age | Experience level: 2-5 safaris
I would recommend!
We had so much fun with Benjamin. Good safari guide!
IT
35-50 years of age | Experience level: 2-5 safaris
Responsive, organized, fun and knowledgable
We are very happy we've chosen One More Adventure Safaris for our trip across Rwanda and Uganda. Right from the start they were very responsive in their communication and did their best to create an itinerary which fits with all our wishes (including almost a last minute gorilla trekking booking).
Our guide Emma was friendly, knowledgeable and fun to be around. He did everything to make our trip unforgettable, accommodated all our requests and showed us aspects of these two countries we would have not noticed otherwise.
I would highly recommend One More Adventure Safaris for their professionalism, dedication, local knowledge and passion.
CA
50-65 years of age | Experience level: first safari
Complete lack of professionalism and unethical practices
My family and I had high hopes for our 12-Day Best of Tanzania and Kenya Safari (Mid-Range) tour, booked with Africa Marvel Tours from August 16 to August 27, 2024. After extensive research and saving up for this dream trip, we were excited to explore these incredible landscapes. Unfortunately, our experience was nothing short of a nightmare, largely due to the agency's complete lack of professionalism and failure to deliver on their promises.
We paid the full amount to the agency per their requirement, 30% at booking in January and 70% in July, three weeks prior to the trip, expecting everything to go smoothly. Instead, the agency repeatedly failed to pay park fees, accommodation costs, and even our driver’s wages on time. This led to multiple delays, forcing us to sit idle for hours, miss game drives, and even skip two parks altogether. In total, we wasted over 16 hours waiting on payments to be processed.
Here are the major issues we faced:
1. Border Delay: On Day 4, we were stuck at the Kenya-Tanzania border for 1.5 hours because the agency hadn’t paid for park tickets, gas, and driver fees. This caused us to miss the Lake Manyara game drive.
2. Ngorongoro Crater Issues: On Days 5 and 6, our schedule was delayed, and we were stranded for 5 hours waiting for the agency to cover Ngorongoro park fees. Due to these delays, we had to cancel our Serengeti stay and move to a camp near Ngorongoro, which was arranged at the very last minute after we had to argue with the agency.
3. Masai Mara Payment Problems: While our driver provided outstanding service during our Masai Mara visit, he later told us that Africa Marvel Tours hadn’t paid him. He had to cover the expenses from his own pocket. He is a freelance tour driver, hired by this company for our trip. The agency continuously promised him reimbursement, which never happened.
4. Accommodation Issues: On Days 10 and 11, we were held in the lobby for hours at different lodges due to unpaid balances by the agency.
5. Final Day Misery: On our last day, we spent a total of 7 hours waiting in a restaurant parking lot for the agency to deliver a meager $135 refund to me and to pay my driver. The agency representative claimed they have no money to pay the driver because they are experiencing some cash flow issue. He eventually signed an agreement to pay our driver 98800 Kenya Shillings =1, 035 Canadian Dollars by September 5, but to this day, no payment has been made. We missed our Nairobi Park visit as a result. We also missed Elephant Orphanage visit because the agency failed to book it in advance.
Our driver went above and beyond, often covering expenses himself to ensure our trip wasn’t completely ruined. He truly tried to salvage our experience, and it’s devastating to see him suffer such financial loss and disrespect from the agency.
I have reported Africa Marvel Tours to the following organizations. These organizations have the right to investigate them and make corrections. Despite all my frustration and stress during my trip, my biggest concern is whether our Driver can get his money back.
• Kenya Association of Tour Operators (KATO)
https://katokenya.org/consumer-protection/
• Kenya Tourism Board
https://ktb.go.ke/
• Kenya Tourism Regulatory Authority
https://tra.go.ke/
Please carefully select your safari tour agency. No one should go through what we experienced.