RU
20-35 years of age | Experience level: over 5 safaris
TERRIBLE BUSINESS PEOPLE
We have a charter with them in February 2022 for our VIP clients, and our charter was to pick up the guest from the hotel on Zanzibar Island and drop them at the Zanzibar Airport. They cancelled our prepaid flight last minute. The client was so angry and had taken us to court for this.
When we demanded a refund, they said they will but to date, we still waiting for a full refund. We feel we are scammed but the owner Albert Gombanila and is a very difficult person to deal with and always gets away with excuses. We would say that they are irresponsible liars and frauds.
Stay away from them
BE
50-65 years of age | Experience level: first safari
Very disappointing - we had to cancel due to medical urgencynand received NO help at all !
We booked on short notice but had to cancel due to medical emergency.the day after we transfered the money. So they had not had make any cost yet. They hid behind their general conditions to do nothing. Flights were booked by their organisation so they had to negotiate and rebook with airline - no initiative; no compensation. Disappointing and very costly’
AT
20-35 years of age | Experience level: 2-5 safaris
TERRIBLE
NOT RECOMMENDED. Avoid booking tours with this company. We reserved a private safari with this company and agreed on an itinerary including two game drives (3 hours in the afternoon and 2 hours in the morning next day) for every national park in our tour. The day of our tour, the driver (not even the tour office) informed us that the game drives in the morning were not possible because the parks changed their re-entry policies. The change in policies is totally understandable, but the lack of transparency is not. We did not have the option to decide whether a tour with only 3 hours of game drive a day nor had we replacement activities in the mornings. The tour was very expensive and we spent most of the day driving to the parks. Furthermore, the driver was very rude, poor in English communication and very irresponsible on the road. The first day when we had only 3 hours in the Ol Pejeta Conservancy park, the driver took us to the park very late (3 PM) even if we were ready to leave at 1:30 PM. It rained that day so we were not able to see the chimpanzees, which was the main reason to visit that park. When we arrived to see the rhinos he did not even explain us where to go or what to do, so we also missed that. In general, very bad organization from this company.
50-65 years of age
Terrible terrible roads- ruins the experience
My first time visiting the park - The facilities are run down - the roads are disgusting- even the toughest 4x4 is gonna need attention after visiting etosha - I camped there and have to say its expensive - the wildlife is amazing but I definitely won't b back. Etosha is totally overated- other parks like kgalagadi or kruger national park have more to offer
AL
20-35 years of age | Experience level: first safari
Beautiful place but needs a lot of work .
Is the most bad experience of my life !.
So we start from Zanzibar to Safari by boat and on fort way was good . We arrived there meet our guide and everything was good in Safari . When we be back by boat the beach was really bad and we say to Capitain of boat to be back because we cannot go with this weather in Zanzibar . And he said it’s okay . And after Everyone was feel like
US
50-65 years of age | Experience level: first safari
Bait and switch!!! Lier!!! Find a different safari operator!!!
Afrishare does not even rate one star!
Let me start by telling you that I am in the charter business and very familiar with bad tour operations. We did a seven day private tour in 4 parks. The Masai Marain in Kenya The Serengeti and Ngorongoro crater and Tarangire in Tanzania.
If Abrahim Juma Mkwizuthe (the owner) lips we’re moving he was lying, He lied about vehicles, time spent in wildlife parks, accommodations, travel times, and what was included in his advertised package. On your website!
Meet and great at the airport upon arrival in Nairobi Kenya to meet our driver and taken to our hotel. Afrishare did not show. We had to get a taxi. The guide was not informed of our arrival until we were at our hotel.
The drivers were great but the vehicles were junk, absolutely trash, you could not see out the windows, the seats were not functional, not safari vehicles, one was a 20 plus year old two wheel drive van with no working Vhf. bald tires. The radios that professional operators use to communicate with other drivers to locate the animals. We were sent pictures of new safari vehicles that we would be in, these were not the ones provided. You had to lay the seat back to see out of the window! And could not see out the front! I cannot imagine if there were more than my wife and I in the vehicle.
Once deposit was made Accommodations that we’re advertised in the park we’re now fully booked and unavailable Afrishare replaced these with inferior lodging outside the park. Afrishare then saved money by having the driver do a game drives outside the park, therefore only having to pay for one day in Serengeti park, not two as advertised saving park entrance fees ( anyway this man could cheat you out of a dollar he would)
Travel times between masía Mara park and Serengeti 5 hours turned into 11 hours on the road in a beat up old dusty truck going down washboard back trails at 10 to 20 mph. We could not look out window without laying the seat at a 45 degree angle, then no time for game drive, regardless we did not stay in park.
Driving between saringett and Ngorongoro he took us down backroads where Afrishare wasted time so he would only pay for one day in crater park fees
Promised a full day in Ngorongoro crater we maybe got 3 hours in the bottom as we had to be outside the park by 1 in the afternoon so he did not have to pay park fees.
Afrishare promised a 7 Days safari inside these wonderful parks! He only paid park fees for 4 and a half days, pocketing the remaining entrance fees! We were asked to leave as early as 5 in am to accommodate him saving money on park fees!
Afrishare should not be able to advertise on your website, he gives Africa, it’s wonderful parks, animals and it’s great people a bad name!
Shame on him!
David Rothschiller
US
20-35 years of age | Experience level: over 5 safaris
Bandits
I went on a mount kenya safari and would not recommend this firm at all.
They charged extra when i arrived in the morning and we also ended up paying for items that should have been included (like transport back to nairobi).
Additionally, the pre-trek guidance was awful - they didn't provide an accurate itinerary or a list of required items. This meant we had to buy extra stuff when we arrived. We were also very surprised (and disappointed with the lodgings).
There are better and professional operators available!! From now on I will only use KATO-certified operators!
NL
20-35 years of age | Experience level: first safari
Terrible service
This company is lacking service and professionalism. Due to a technical failure, we had to pay the safari in cash - which at first is not a problem at all. However, the staff member took us to distant ATM machine where we had to take cash out. While counting the money, the staff member pulled the money out of our hands! He very aggressively took the money out of our hands. Also, we paid too much and the guy did not give us any change back.
Nelson is in charge of the company but he is barely available via phone or email. They are responding very slowly and they are blaming everyone else but themselves. They offered to have a chat in Arusha, while I was already back in my country.... after that they never handled the situation appropriately... If you can book with a different organisation, please do so!
FR
50-65 years of age | Experience level: first safari
Rubber
We asked for reimbursement of 1300 euros sent before covid period.. Basili told us to wait due to lack of travellers he had problems to refund tje money. We understood. Now 2 years after we ask for reimbursement and Basili does not reply. WhatsApp email... incredible... i definitely not recommend this tour operator
IT
35-50 years of age | Experience level: first safari
DO NOT USE THIS COMPANY THIEFS
Paid $ 3,700 plus $500 to the owner called Benard Orero and ended up in a really bad situation okay, at the Airport this Benard never came, the Hotels This Benard never paid so I had to pay again..I reported this to the police already...never fall for his cheap promotion totally not worth you will end in shit hole situation with this unprofessional company.
To add he even close the comment section on his Instagram account for people not comment because he is a wanted thief and fraud.