BY
35-50 years of age | Experience level: first safari
Only positive emotions starting from the first contact.
High level of service and supports. All my requests (changes in scheduling, hotel upgrade, booking local flight, change route, etc) processed quickly and professionally. Driver Simon simply the best.
CA
20-35 years of age | Experience level: first safari
Amazing tour - great accommodations, transport, and awesome tour guide (Bonnie)
Splendid was a great tour company to deal with, from the very start. Jaynnet helped us customize our tour to our liking, and helped answer all our questions prior to the trip. They even suggested and completed a last minute change in the itinerary so we can catch the migration, which we did! Jaynnet also continuously checked in with us during the trip, to ensure everything was ok. All costs were very clearly layed out, and all the accommodations were top notch.
Huge shoutout to our guide Bonnie, who helped us see all the Big 5 within our first two days! Bonnie was an amazing guide, very knowledgeable, trustworthy, and kind.
CA
50-65 years of age | Experience level: first safari
Amazing & well organized , Janet & Bonnie were very helpful and made the trip comfortable
The tour was amazing though out the 7 days exploring 4 parks , and in 3 different accommodations . well planned and amazing guide “Bonnie “he is very knowledgeable , nice and welcoming any change during the tour. Highly recommended
CN
20-35 years of age | Experience level: first safari
Has a swift response and professional.
Overall the safari tour has a good arrangement including the accommodations and itinerary. Under the leading of our tour guide, we can see the Big 5 even the black rhino. It’s a great experience and happy to choose Josh with us.
AE
20-35 years of age | Experience level: first safari
Bonnie was fantastic, a gentleman and very knowledgeable and a great driver
Our trip was fantastic, the lodges were good. Splendid is definitely a reliable company.
35-50 years of age | Experience level: 2-5 safaris
Super responsive planning and great experience
The upfront planning with Steve was super responsive and flexible. Multiple times I asked for options to modify something and he had a quick response with information for how to make it happen.
I think the price for what we received was very competitive. Our tour guide (Titus) was ready for us when we landed, and he was superb the entire time. He took our requests into consideration all along the way, was very experienced and knowledgeable, and helped make it a great experience.
We added in a hot air balloon ride and Maasai village tour, which were super simple to add to the plan thanks to Steve, and both were really good.
Great experience overall - thank you!
65+ years of age | Experience level: first safari
Josesp was the best. He was very polite and knew all the information that was asked from. 7 Stars
This tour was one of the best trip we have ever taken. Both game reserves were outstanding and very comfortable. The game reserves tour guides were great and very knowledgeabled on the animals in thier area. Outstanding service.
TH
35-50 years of age | Experience level: first safari
A rewarding experience
The guide was excellent and very experienced. He knew exactly where to go during the game drive to spot the animals. We saw so many different kinds of animals, including rare species, and even got to witness the Great Migration. It was truly an unforgettable and worthwhile experience.
CN
50-65 years of age | Experience level: first safari
The guide was very experienced. He also helped resolve any problems we encountered at the campsites along the way. We are very grateful. He helped us
It was a very enjoyable trip! We were always lucky, and our wishes always came true. We had great travel companions and a great guide, and a responsible company. As for the price, it varied depending on your budget. Although there were a few minor issues along the way, they were all responded to and resolved promptly.
(automatic translation from Chinese)
QA
50-65 years of age | Experience level: first safari
Marhaba Holidays ruined our trip!!
This was undoubtedly the WORST and MOST STRESSFUL trip we have ever experienced, entirely due to Marhaba Holidays tour organizer FELIX. We booked based on a personal recommendation and paid the full quoted amount by day three after things initially went smoothly.
Issues began the morning of day five during our planned 6 am full-day game drive at Masai Mara. Felix failed to buy our park entry tickets, offered excuses, and asked us to pay $700 out of pocket with a vague promise of reimbursement. We refused. To accommodate the situation, we absorbed the cost to delay our flight so we could do the drive the next day. Despite our flexibility, Felix delayed the next morning's drive by TWO HOURS, though we eventually completed it.
Upon returning to Mara Sweet Acacia Lodge at 2 pm, the hotel held us HOSTAGE and refused to release our bags because Felix had not paid for our two-night stay. They improperly pressured us to pay $400. After detaining us for over two hours, Felix arrived and was also detained, leaving us stranded without transport for our six-hour drive to Nairobi to catch a flight in under 12 hours. Cornered, we paid $160 out of pocket to secure our and Felix's release. In total, the hotel detained us for OVER 4 HOURS, leaving us barely enough time to reach Nairobi for our flight.
I believe Felix is a cheat and a fraud. Our family suffered immense mental stress, embarrassing conditions, and an extra $600 in out-of-pocket expenses due to his failures.
Avoid this agency. Felix (the so-called Manager) can ruin your vacation, shatter your dream safari, mentally put you in hell and try to steal your money.
I would advise you never book Marhaba Holidays if you want a trustworthy tour operator.