20-35 years of age | Experience level: 2-5 safaris
Awful operating company, amazing tour guide
Let me start on the safari guide that took us around, Mike from Karava Brothers Safari. Absolutely amazing, his knowledge on animals was insane, he found cheetahs, lions and other amazing animals on his own without the use of the radio and utilised the radio to help us see every animal available. A lovely man who I cannot recommend highly enough, I will give his details to friends and family.
However, the safari operator whom I dealt with was appalling. My communication with Mercy Yetu Safaris began months before and we had an itenary arranged and paid for 6 months prior. A week before going away I informed the company where we were staying and got no reply for a couple of days. This was very unusual so I did a bit of research and found their website was out of use, and their page on the safari comparison company was out of use. None of the numbers given were working and there was no reply to any emails. I called the safari comparison site whom I found them on who emailed them. All of a sudden I got a reply to my emails with the Mercy Yetu claiming they'd gone into their spam, very convenient when I was getting replies daily a couple of months prior. The days before my safari were a complete stress as it had appeared the company had forgotten about my safari which was confirmed when I found out they had booked everything 3 days prior to our arrival despite us booking months in advance. I thought the trouble would end on our arrival however it continued. We had paid for flights and the company weren't sending us out tickets, after an absolute slog of back and forths we eventually managed to get the tickets late at night when we had a flight at 8am, shocking. Finally I thought this was the end of the stress but again, the return flight which we'd paid for experienced the same issues with the company not sending us the email with the booking code making check in impossible, a couple of hours before the flight I was sent the code by WhatsApp to end what was supposed to be a good day but turned into a stressful day due to Mercy Yetu's incompetence and lack organisation. To make matters even worse a couple of days before the end of the safari, despite being told we would be with our guide until day 7 we were merged with another group and said goodbye to our guide whom we had built such a bond with, we were told we had to pay $300 to keep him despite being told we'd have him till the last, they claimed it was because they were over budget, again lack of organisation.
I would strongly advise against anyone booking with this company to avoid the stressed we went through
JP
20-35 years of age | Experience level: first safari
The best experience
Airport transfer was included. I was grateful. The person in charge was very kind and polite. Although my English was poor, there was a system in place to contact us at any time during the tour if I had any questions, and she valued us as customers. However, when I asked other participants, they had negotiated a slightly lower price, so the price may have been higher. If you pay by card, a 5% surcharge is required, so if you do not prepare US dollars in cash, you will end up spending money unnecessarily.
50-65 years of age | Experience level: first safari
Passionate about the wildlife and providing an excellent customer focused service.
From the planning stage to our final farewell, Lucas at Wild For Game Safaris, provided an excellent, responsive and personalised service. He read our needs perfectly. We booked a 12 night/13 day luxury camping safari, covering Moremi, Kwai, Savuti and Chobe River Front. The focus was on birding, but we saw loads of other wildlife. Lucas is a very knowledgeable guide, and was able to show us lions on six separate days, including a suckling cub, a leopard, cheetahs, hyenas, crocodiles and a hunting pack of wild dogs. This was on top of other game. We saw 218 birds, the highlights included a Martial Eagle, Verreaux's Eagle-Owl, Broad-billed Sandpiper, and Southern Carmine Bee-eaters hawking in front of the truck as it drove through grasslands soon after we had spotted a Rosy-throated Longclaw.
The camping was very comfortable and safe. The ground crew of Mosa the brilliant chef, Bontsi the camp assistant and Madu the waiter, were hard working, polite and very friendly. Their efforts made for a fantastic experience.
The trip exceeded our expectations, and we would highly recommend Wild For Game Safaris to anybody who wants to experience the joys of Botswana up close and personal.
IR
20-35 years of age | Experience level: first safari
tour operator was exceptionally professional, well-organized, and dedicated to providing an unforget
I would like to thank Baboon Safari Group. Everything was perfect, on schedule, and exactly as discussed in our emails. We successfully got to see Kenya's Big Five. Our guide and driver, Matin, was very punctual, responsible, knowledgeable, patient, and kind. He did his best to ensure the travelers had a great experience. I hope to return to Kenya soon during the Great Migration season for another amazing experience.
Thank you.
DK
20-35 years of age | Experience level: first safari
Great, easy and organised
Kentau is great! My friend and i went on mount kenya hike and is was awesome, Dominic was great and easy to book with, gave a good price and helped us a lot, kept our stuff while on the hike, and drove it to our hotel after! Eddie, our guide, was amazing aswell ass the kind porters!! Really recommend Kentau!!
CN
35-50 years of age | Experience level: first safari
An unforgettable travel experience
A very responsible local travel agency, professional and reliable throughout the whole process, you can get feedback at any time if you have any questions, very cost-effective, professional guide, first-class driving skills, and wash the car every day.
(automatic translation from Chinese)
FR
20-35 years of age | Experience level: first safari
A Day in natural park
Very good Day with Eddy in the natural parc
We saw a lot of animal and a lot very close.
Thanks You
ID
20-35 years of age | Experience level: first safari
Memorable experience
Comfy ride, safari trip is very comfortable and smooth, our guide made the sightings experience fun - had enough time to stop and do the sightings whenever we spot one of the animals. He is also very knowledgeable, so it was fun to learn a lot about the wildlife and Kenya from him within a short time. Definitely recommend.
FR
20-35 years of age | Experience level: first safari
It’s very goood
The guide Joseph is very professional and the organisation is perfect thank you !
JP
35-50 years of age | Experience level: first safari
An amazing experience that you will remember forever!
The Enticing Journeys team that was with us was really great! The service was professional and friendly. Our guide Baraka is very experienced and knew how to give the best experience. He not only showed the wildlife but also gave great information about their way of life habits. and natural environment.
The beauty of the savannah during the sunsets is really hard to put into words. During our visit, we got to see moments of lion hunting, elephant herds up close, and even a lone leopard in the dense forest!
The quality of the food was excellent, which made the whole experience even more enjoyable. Accommodation was comfortable, and each camp or lodge was in a picturesque location.
A trip with them will give you memories to cherish for a lifetime! Enticing Journeys is an excellent choice for those who are looking for a perfect, reliable, and exciting safari.
