CO
20-35 years of age | Experience level: first safari
Great communication, excellent problem solving and variety
First of all, our trip was 7 days between Kenya and Tanzania, plus 3 days in Zanzibar (beach). We included meals, accommodation, tours, and all ground transportation (inside the parks and cross-border transfers).
My rating would be 4.5 stars, but only allows whole numbers :)
- Regarding the service before the trip, I must say it was a solid 5/5. The advisor (Chanson Kimani) with whom we worked on the quotation reviewed every single detail with us countless times and was always extremely helpful! Even with the 8-hour time difference, we always received kind, clear, and flexible responses. There was always willingness to review budgets and make adjustments—even when we had to change dates due to a miscommunication (things that happen), it was resolved quickly and without any issues. The human quality in Africa is just incredible.
For me, the most important thing was communication: we always had it before the trip, upon arrival, and throughout our safari.
- The agency offers a wide variety of tours, which makes it great for fitting different budgets, and they provide several international payment options or cash.
- The staff at the hotels, tourist sites, and drivers were excellent—definitely 5/5. Always willing to help, explain, and share the wonderful places Africa has to offer.
- Heads-up: the agency works with partner agencies depending on the country. They also provide good service (very kind), but we did experience last-minute hotel changes. Although these were solved quickly and with clear communication, the replacement hotel on our last night did not match the original standard of comfort we expected.
- Suggestion: carefully review the camps according to your needs and budget (ask for photos). For Latin American travelers, it’s important to have a comfortable and clean bathroom. While cleanliness was never an issue, comfort at Niyati Camp (Kenya) was lacking. The construction is somewhat old, and the bathroom showed signs of rust everywhere.
Finally, I recommend checking all required travel items (visas, insurance). In Zanzibar, you must purchase mandatory insurance of about USD 44 per person—even if you already have international insurance. The agency was not clear about this, which caused some inconvenience, but it was ultimately resolved.
PT
35-50 years of age | Experience level: first safari
Professional
We visited different parks and our guide tried to accommodate the preferences of all passengers, actively looking for the preferred animal of each while doing the game drive.
Lodges were good and we felt very safe all the time.
Very Good
The Guide is Humble and very Friendly and was very understanding and ready to listen to us and share with us as much information as was necessary for our engagement.
IN
20-35 years of age | Experience level: 2-5 safaris
Near-seamless organisation, the tour ran as arranged and fairly punctual, quite content :)
We booked a 3-days safari to Ngorongoro, Tarangire and Kilimanjaro and our guides were warm, friendly, and informative with everything we asked him. It felt like traveling with a friend. African hub serengheti arranged everything for us and catered to our every need. Their local wisdom and knowledge about the national parks and reserves was extraordinary and helpful, as it felt like a a journey with true native and local experiences. Tom’s good communication skills and English language allowed us to understand the experience to its full extent. Timely arrivals and departures can be expected and assistance with every wish is taken care of.
The Wildlife in the the crater and parks was spectacular and our guide made every attempt to show us the animals of our choice. We are absolutely content. The budget option stays could provide better food, especially protein rich breakfasts as the breakfast we recieved left us quite hungry. Apart from that, everything was quite nice. Thanks to Evaline for all she's done.
IT
50-65 years of age | Experience level: 2-5 safaris
Discover Johannesburg
Tinyiko is the best guide end the tour in Johannesburg is good
20-35 years of age | Experience level: first safari
Review about Nairobi National Park by Juan
Nice park right next to the city. It certainly has less wildlife than the other ones but the location works great for a day safari. The best part is definitely the elephant orphanage.
20-35 years of age | Experience level: first safari
Great country with a lot to offer
Kenya sure is a great country to visit. From hand feeding giraffes at the conservatory in Nairobi to spotting cheetah in the wilderness of Maasai Mara and petting baby elephants at the elephant orphanage it has something for everyone. Definitely a once in a lifetime kind of experience.
Highly recommended.
UA
65+ years of age | Experience level: 2-5 safaris
An excellent half day safari in Nairobi Park
Francis, our driver, looked after us well, picking us up at the hotel and returning us back. There were just four of us in the jeep and he remembered our names and prompted questions with each of us.
He managed to find many animals including some lionesses. He explained in detail information about each animal and bird that we saw. In particular, he talked about conservation and also found us both species of rhinos. If we mentioned a bird or animal, he drove us to see them.
I feel it would be helpful if the Kenya Bush Expeditions explained how to pay the entrance fee with e-citizen in more detail. We struggled to do this online but Francis helped us. It was a thoroughly enjoyable experience.
IT
20-35 years of age | Experience level: first safari
Great experience, comunication can be better
Our safari experience was very good. We saw a lot of animals also thanks to our driver Antony. The company was quite responsive on whatsapp but sometimes we got some schedule change without no one explaining us the reason. In the end the plan was reasonable but some further explanation could be better. Price was the lowest we could find.
CR
First time Safari, it was good!
Lambs has a great sense of humor and he was very informative! We had a complicated traveler that was very hard to please. She didn’t make it easy for him and still he managed to to share info about the wild life.