20-35 years of age | Experience level: 2-5 safaris
Very enthusiastic and informative.
The tour was well organised by Abel, and communication was done in an appropriate approach. He was considerate of the needs of each and every person travelling and accomodative of any health issues and concerns as well.
IT
Effective and supportive
Jungle roam Safaris was an amazing experience. We went to several different parks and out tour guide Walter John did everything in his power to give us the opportunity to see the big five.
Overall, it was once in a lifetime journey!
CN
20-35 years of age | Experience level: first safari
Considerable and Helpful
Charles is a good guide indeed. He tries hard to trace the animals and is always energetic during the tour. The accommodation chosen by the agency is also great, with nice environment and delicious food.
65+ years of age | Experience level: 2-5 safaris
Excellent safari with wonderful viewings of the Big 5 and other animals
The overall experience was 4.5. Two different guides with outstanding knowledge resulted in a viewing of the Big 5 and all other animals that one would want to see on a safari.
From a lodging perspective, two out of three stays were outstanding. The exception was last minute/ day of change from a potential glamping experience to the Serengti Wildlife Lodge. Staying in a 70's built hotel and labelled as an upgrade was a downer. The trip was paid for well in advance so a day of notice regarding no availability at the originally stated lodge was quite disappointing.
Overall, I am comfortable with recommending this company. When obtaining a quote for a solo or small group safari, clarification should be received on the details for a shared tour.
Bundling a luxury tour package with participants on a budget tour package can impact travel logistics.
35-50 years of age | Experience level: 2-5 safaris
Well organised and smooth tour.
Naleyo’s 7-day tour of Uganda was an unforgettable experience, packed with incredible sights, sounds and smells that brought this beautiful country to life. The tour ran smoothly from start to finish, with excellent organisation and a great balance of wildlife, culture and stunning landscapes. Every day offered new memories, from breathtaking scenery to encounters with local communities and Uganda’s remarkable wildlife. The Wi-Fi in the tour car was a great bonus! Richard (our guide) was knowledgeable, friendly and passionate, making the journey even more enjoyable. He went out of his way to help us have the best experience, even managing to locate a lion in a tree in the Queen Elizabeth National Park. My only disappointment was that the tour ended too soon, as there was so much more to see and experience. I would highly recommend Naleyo and Richard to anyone wanting an authentic and memorable introduction to Uganda, and I only wish the trip had been longer.
CN
20-35 years of age | Experience level: first safari
The operator is warm heart.
Everything is perfect except the driver and other tourists are not on time.
35-50 years of age | Experience level: first safari
Excellent wildlife access and a standout guide
We added this safari to our honeymoon late, and I Artist Adventures pulled it together on short notice and landed us in the northern Serengeti just as the Great Migration was moving through. We flew in directly from Zanzibar and split four days between the northern Serengeti (two days), the central Serengeti (one day), and Ngorongoro Crater (half day). We saw the migration and all of the big five.
Planning was easy. Maria, our coordinator, ran communication over WhatsApp and answered quickly and warmly throughout booking. That responsiveness carried onto the ground: when beer we had discussed in advance was not stocked on our first day, she had it fixed by the next, though it did take a drive into town to sort out.
Our driver and guide, Jimmy, was the highlight. He knew how to put us in position, asserting himself at a sighting so we had a clear line rather than a view of someone else's roof rack, and he worked the radio network with other drivers to track down what we specifically asked to see. He dropped everything to get us to a mother cheetah with five cubs. That is the kind of thing that makes a safari. Where he was lighter was interpretation - strong on finding animals, less so on telling us much about them once we were parked.
My one real piece of advice is to nail down specifics before you sign, because a few things in the proposal ran ahead of what actually showed up. The lodging we originally picked turned out to be both unavailable for our dates and priced optimistically, so we chose from a set of alternatives - fine on price and well within our budget, but a step behind what we thought we were getting. The Land Cruiser was noticeably older and more rickety than the vehicles around us, and the A/C we were told to expect between game drives was not there.
A smaller note on the first afternoon. Our flight ran three hours late, which is nobody's fault, and we asked to keep lunch quick so we could get into the park. A full sit-down setup went ahead anyway, and the sundowner that followed was a flat spot with no real sense of where we were or why we were there. My wife is vegan, and her meals were handled without fuss, just without much flavor.
We would book with them again, with an upgraded vehicle and the lodging confirmed before we commit. The thing we came for was excellent, and Jimmy is a large part of why.
CH
35-50 years of age | Experience level: over 5 safaris
Very good safari with some organisational hiccups
The safari tour itself was, generally speaking, very good. We could see a lot of animals and most of all, we could see the wildebeast crossing the Mara river. The guide and driver was very knowledgeable and fun. He could have provided proactively more information on animals and nature. In some occasions, he was not very consistent pressuring us to be fast taking pictures or not stopping for animals in order to see more / better animals later that day, and the next hour, he would stop for more than an hour to help another car having a brake down... At the Mara river, we didn t have a very good sight spot as all other drivers were faster and rushed to the best spots close to the shore. Apparently our driver didn t want to get fined for being too close to the shore. Logistically speaking, it went mostly well as the safari jeep was very good and we didn t have any technical issues. The tour, unfortunately, didn t start very well as the airport pick up was late (flat tire) and then wanted to drop us up at the wrong hotel (realized that 5min before arriving at the wrong hotel). For 3 out of the 8 nights, the reservation was for a double bed instead of twin beds as requested when booking the tour (issue was solved with hotels on the same evening).
20-35 years of age | Experience level: first safari
Highly Recommend Booking with Ozon Light Tours
Deus is great to work with! He’s literally available around the clock and has mastered the craft of great customer service. I came to Ozon Light Tours after nearly getting scammed by another agency. He was able to get all of my preferred accommodations booked in the high season.
The safari itself was amazing!! We had the pleasure of having Innocent and Godlisten as our tour guides. Innocent absolutely loves his job. He matched our excitement when we found hard to spot animals. We were able to see the Big Five because of his navigation!! Innocent is incredibly knowledgeable and passionate—you can literally ask him anything. Godlisten was also a huge help on the trip and worked quickly with Innocent to navigate issues. He’s also full of fun facts about birds!
Overall, this team went above and beyond to ensure we had a lovely honeymoon and communicated with all of our hotels to ensure top notch hospitality.
My only critique is for the itinerary. We booked an Ultra Luxury trip, but I wouldn’t say it was ‘ultra luxurious’. Time is the biggest luxury, and I felt like we did not utilize time well. I came to Deus with accommodation preferences, but I wish he suggested alternatives. The first hotel we stayed at was nearly two hours in the opposite direction from Ngorongoro, which we needed to drive through to get to the Serengeti the next day. We should have stayed in a hotel either close to or in Ngorongoro. Alternatively, we found out that there was an airport in the Serengeti but we flew into Arusha. Arusha is 3-4 hours from Ngorongoro. When I asked why the other airport wasn’t an option proposed, Deus stated cost. If I booked an ultra luxury trip and I’m staying at The Four Seasons, an additional few hundred dollars is a drop in the bucket. We also came during the migration of the wildebeest. That’s a phenomenon that we didn’t get to experience because we weren’t told nor given the option to add on an additional day to go out west to see it. When I asked to change our itinerary to see it, I was told that it was too far and needed accommodation out there. The Four Seasons offered same day tours out west. The possibility was there.
Depending on the season you decide to book, do research and give explicit feedback on the itinerary that they propose to you can make the most out of your trip. While we got to luckily see everything we wanted to see, we spent what felt like 60% of our time just commuting (literally lost a whole day).
NL
20-35 years of age | Experience level: 2-5 safaris
Great safari experience
We had a great time using this option for our safari trip. Instead of going back and forward to our camp, we stayed in the parks the whole day with packed lunch giving us most of our value for time and money! Because of that we saw plenty of 4 of the big 5. Every detail of our trip was arranged with precision and they even made sure we retrieves our lost goods. All credits to our guide, driver and the organization arranging it.