IT
20-35 years of age | Experience level: first safari
A professional and reliable tour operator that delivers a seamless and well-organized Kenyan safari
My girlfriend and I recently completed a wonderful trip to Kenya, visiting Masai Mara, Amboseli, Lake Nakuru, and Lake Naivasha. The organization was spot on, and everything ran smoothly at every stage of the tour.
If I may offer a quick practical suggestion regarding the itinerary, I’d recommend starting in Amboseli and saving the Masai Mara for last: the density of wildlife and the landscape in the Mara set the bar extremely high right from the start.
A special note of appreciation goes to our driver, Sebastian, who was consistently professional, attentive behind the wheel, and always ready to accommodate our needs throughout the drives.
A reliable and serious operator that I would happily recommend to anyone looking to organize a safari in Kenya.
SA
20-35 years of age | Experience level: first safari
Professional
The safari tour was excellent! Incredible operator. Saloniki was a very fun and knowledgeable tour guide. I’m very glad we saw a lot of wild animals.
IT
20-35 years of age | Experience level: over 5 safaris
Amazing experience in Mikumi
We had a fantastic experience in Mikumi National Park thanks to our safari guide Nuhu.
He is a young man, very kind, accommodating, and really friendly, which made us feel comfortable right from the start of the trip. He was professional, attentive to our needs, and always happy to answer our questions with patience and courtesy.
Thanks to him, the safari was even more enjoyable and memorable. His positive energy and warm personality made the whole day special from beginning to end. We would definitely recommend Nuhu to anyone looking to enjoy a safari in Mikumi with a reliable, friendly, and passionate guide.
Thanks again, Fillo and Viki
IT
Amazig days!
The trip was truly amazing and I really enjoyed everything. A special thank you to Sebastian, who was an excellent guide: always kind, helpful, attentive and professional. He made the safari even more enjoyable and shared his passion with us throughout the experience☺️. And most importantly, he was the only guide who could understand my terrible English 😂
As a small suggestion, I would have preferred to do the trip the other way around, starting in Amboseli and ending in the Masai Mara, so that we could finish with the park that probably creates the highest expectations.
Overall, I am really happy with the experience and I will take home wonderful memories from this trip!
Miriam from Italy.
JP
35-50 years of age | Experience level: first safari
Experienced
My guide was fantastic — experienced, punctual, and always in touch with the other guides so we never missed anything. The wildebeest river crossing was the standout moment, pure chaos and adrenaline in the best way.
Camping in the Serengeti was something else too. No barriers between us and the wildlife, so you could really feel the animals were right there at night. And the stars — no light pollution at all, just an insane number of them.
Every stop had its own personality. Masai Mara for the sheer density of animals, Serengeti for that endless horizon and migration energy, Ngorongoro Crater like its own little world packed with wildlife, Tarangire for the baobabs and elephant herds. Honestly one of the best trips I've done.
IT
20-35 years of age | Experience level: first safari
A Fantastic Safari Experience – Great Organization and Partners
We had an amazing 4-day, 3-night safari through Tarangire, Serengeti and Ngorongoro.
The safari was organized by this agency, which worked together with another local safari company that provided our guides and vehicle. We were very lucky to have Omary and Alex as our guides. They were exceptional: knowledgeable, professional, friendly and always focused on making our experience safe, comfortable and unforgettable.
Omary has 26 years of experience and an incredible knowledge of Tanzanian wildlife. Both he and Alex were always happy to answer our questions and share their knowledge with us. Thanks to them, we had some incredible wildlife sightings, including a leopard very close to our vehicle.
We also shared the safari with another group, and fortunately we met some very friendly people and quickly felt like one big family.
The only issue we experienced was related to our accommodation in Ngorongoro. Before the safari, I had specifically requested not to stay in a basic campsite, as I was not equipped for camping and temperatures in Ngorongoro can be extremely cold at night. We had initially been offered the possibility of spending another night in the Serengeti and then driving to Ngorongoro early the following morning.
During the safari, however, we were informed that this was no longer possible because the rest of the group was staying in Ngorongoro, making the campsite the only available option. Unfortunately, we had very limited phone connection during the safari, which made it difficult to find an alternative, and most accommodations were already fully booked.
In the end, we decided to pay an additional $360 for an alternative, and a last-minute solution was found at Ngorongoro Wild Camp, a beautiful luxury tented camp. Considering the circumstances and the limited connection, we really appreciated the effort that was made to find a solution, and it turned what could have been an uncomfortable situation into another wonderful experience.
A special thank you to Geff, who worked very hard, even at the last minute, to help us find an alternative and avoid having to sleep at the campsite. His effort was greatly appreciated, especially given the difficult circumstances and the limited phone connection during the safari.
For future safaris, I would only suggest clearer communication and confirmation of the accommodation arrangements before the trip, especially when different companies are involved in the organization.
Apart from this issue, we were very happy with the overall experience. We saw amazing wildlife, met wonderful people and created memories that we will never forget.
Thank you to Geff for his support and to the whole team for organizing such a memorable safari.
Michele
PL
50-65 years of age | Experience level: first safari
Perfectly organised safari - relaxed pace, superb guide and all the Big Five
Our guide deserves particular praise. He had a remarkable eye for spotting animals long before we noticed anything, and he explained the behaviour of the wildlife and the ecosystem in a way that was interesting without ever becoming a lecture. He also drove carefully and kept a comfortable pace, which matters a lot at my age - we never felt rushed from one place to another.
The owner kept in regular contact with us throughout, which gave us confidence that any question would be answered quickly. Accommodation was comfortable and clean, the locations were well chosen, and the meals were better than we had expected in the bush. Seeing all of the Big Five so early in the trip was a wonderful bonus.
For the money we paid, the quality was outstanding. I would not hesitate to recommend this operator to friends of our generation as well as to younger travellers.
ES
20-35 years of age | Experience level: first safari
Amazing effort for provide you the best experience
We went on a safari with this company and had an amazing time. Our guide did everything possible to make sure we saw all the animals and witnessed the incredible events that take place in the Serengeti. We highly recommend this company for anyone looking to go on safari in Tanzania.
50-65 years of age | Experience level: 2-5 safaris
Excellent all round, service, programme, professionalism, trustworthy.
We have no complaints, service was good from the start. We took a risk paying in advance without knowing the agency but did not regret, truly enjoyed our experience and the time with our guide.
AE
35-50 years of age | Experience level: 2-5 safaris
Kenya Family Safari with Super Eagles Travel & Tours – Detailed & Honest & detailed Review
Kenya Family Safari with Super Eagles Travel & Tours – Detailed & Honest Review
We have just returned from a family trip to Kenya, and after reflecting on the entire journey, I wanted to share a detailed and honest review of our experience with Super Eagles Travel & Tours.
Overall, I would rate the trip 4 out of 5.
The most important thing is that the trip was absolutely worth it. We saw the Big Five multiple times, had some fantastic wildlife sightings and photography opportunities, stayed at several excellent properties, and came back with wonderful memories as a family.
At the same time, there were some avoidable operational issues, particularly around accommodation confirmations, vehicle quality and the overall guide experience. I believe it is important to mention both sides so that future travellers can make an informed decision.
1. Super Eagles Travel & Tours / Derrick – 3 to 3.5 out of 5
I initially contacted several Kenya-based tour operators after researching reviews, itineraries and pricing. Super Eagles was one of the operators that stood out, and I eventually proceeded with them after being connected with Derrick.
Derrick's biggest strength was his responsiveness. From the initial enquiry right through to the end of the trip, he was consistently reachable and usually responded very quickly. He was polite, calm and willing to listen to our requirements, and he never stopped communicating with us.
However, I found that responsiveness did not always translate into proactive problem-solving or reliable execution.
I am quite particular about travel arrangements and repeatedly asked for confirmation of accommodation availability before proceeding with the booking and advance payment. Despite receiving confirmation several times, I was later informed that Mara Sopa was fully booked. We then had to restructure our Mara accommodation.
We eventually ended up staying at three different Mara properties. Later, we were also assured that our Mara Simba reservation was secured while they continued trying to obtain additional nights at Mara Sopa. Unfortunately, only two days before departure, we were informed that one of the Mara Simba nights had been released.
The result was unnecessary packing and unpacking and moving between three properties during our Mara stay. To Derrick's credit, he did arrange separate luggage transfers between the properties, which meant we did not have to move all the luggage ourselves.
The other major issue was the vehicle.
I had repeatedly requested a well-maintained vehicle before the trip. The first vehicle provided did not meet my expectations, and although it was changed, the replacement was still only average. On the first day, the vehicle's radiator eventually failed while we were travelling towards Amboseli, leaving us stranded for approximately an hour.
A replacement vehicle was arranged, but the vehicle provided for the Amboseli safari was in poor condition, and the driving was also quite aggressive. This significantly affected our enjoyment of the Amboseli experience.
To be fair, the core itinerary itself was followed, flights and transfers were handled, and meals were provided as expected.
My overall assessment is that Super Eagles is not a bad operator, but based on my experience I would hesitate to recommend them without reservations. If you book with them, I strongly recommend confirming accommodation availability, room categories and vehicle arrangements in writing and reconfirming everything before paying the advance.
2. Denis – Main Safari Guide – 3.5 out of 5
Denis was probably the most technically capable person we had on the safari, but also the most difficult from an interpersonal perspective.
From a wildlife point of view, he was excellent.
His ability to spot animals was exceptional. He communicated with other vehicles through the radio, knew where animals were likely to be and was extremely motivated to get us to the best sightings.
He was particularly good at positioning the vehicle for photography. He repeatedly repositioned the vehicle to give us better views of lions, leopards, cheetahs, elephants, rhinos and other wildlife. We were able to see the Big Five multiple times and came away with some fantastic photographs.
His understanding of animal behaviour was also very good. He did not always volunteer a lot of information, but whenever we asked questions, it was clear that he had strong knowledge and experience.
For wildlife spotting, I would give him 5 out of 5.
However, the interpersonal experience was very different.
Denis was extremely quiet and there was very little general conversation during the almost six days we spent together. Most of the interaction was limited to the safari itself. There was very little humour or casual family interaction, and at times his communication felt quite cold and authoritative.
There also appeared to be some disagreement between Denis and Derrick about how parts of the itinerary should be handled. At times this created confusion for us as customers.
His driving during some game drives was also quite fast, particularly over rough terrain. We had specifically asked him to give us some warning before moving the vehicle when we were standing through the roof for viewing and photography. Despite apologising on a couple of occasions, there were still sudden movements that caused us to lose balance, and some members of the family were uncomfortable.
To his credit, Denis became more relaxed towards the end of the trip. He interacted more with the children, and on the final safari he invited my younger daughter to sit in front during sunset and took some photographs with her.
So my overall assessment is:
Wildlife knowledge and spotting: 5/5
Vehicle positioning: 5/5
Safari driving: 4/5
Safety and passenger comfort: 3.5–4/5
Communication: 2.5–3/5
Friendliness and family interaction: 3/5
Professionalism: 4/5
Overall: 3.5/5
If your primary requirement is an excellent wildlife spotter who knows how to position a vehicle, Denis is very capable. However, if you are looking for a warm, engaging and conversational guide for a family safari, I would personally choose another guide.
3. Jacob – Nairobi Local Guide – 5 out of 5
Jacob was the complete opposite experience.
We met Jacob towards the end of our trip for our Nairobi sightseeing and airport arrangements, and he was fantastic from the beginning.
He was extremely friendly, warm, interactive and flexible with the entire family, including the children. Communication was clear, and he explained the plans openly.
We visited the Giraffe Centre with him and subsequently requested a temple visit. Although this was not part of the original plan and he was initially hesitant, he made it possible.
The following day, he was punctual and flexible when we requested a slightly later pickup. We agreed to skip the museum and visit KICC followed by shopping, and he adapted to our preferences without any problem.
What impressed us most was how much attention he paid to the family.
He tried to get as close as possible to the attractions because my mother could not walk long distances. He helped the children on stairs, took photographs for us, helped us throughout the sightseeing and was genuinely involved rather than simply being a driver.
He also arranged another vehicle to collect our luggage when everything could not fit into the sightseeing vehicle. At the airport, he helped us with the trolleys and made the final transfer very smooth.
In the relatively short time we spent with Jacob, we had more general conversation and interaction than we had during the entire safari.
Jacob gets 5 out of 5 from us, and I would definitely recommend him for Nairobi sightseeing, transfers and family travel.
Accommodation Reviews
4. Amboseli Sopa Lodge – 3.5 to 4 out of 5
This is probably the property I found hardest to assess fairly because our Amboseli experience was heavily affected by the vehicle breakdown and multiple vehicle changes.
We arrived around 8:00–8:30 pm, had dinner, slept and left the following morning, so we did not really have enough time to experience the property properly.
The property itself was serene and pleasant. The room was clean and in generally good condition. The bathroom was good, hot water worked well and the food was reasonably good.
The main inconvenience was that the rooms were quite far from the main areas, which was not ideal for our family, particularly with older members.
Overall, I would rate it around 3.5 to 4 out of 5, but I would not consider this a definitive assessment because our stay was so short.
5. Lake Naivasha Sopa Resort – 5 out of 5
This was one of the standout properties of our entire trip.
The property is beautiful, with excellent gardens, landscaping, lake surroundings and overall ambience. The rooms were spacious, comfortable and clean, and the property was very well maintained.
The food was excellent, and the service was equally impressive.
What really made this property special was the family experience. We saw zebras, waterbucks and giraffes around the property, and even managed to see hippos at night after the gates were closed and the electric fence was activated.
The children loved the experience, and we also managed to spend some time at the pool.
The staff went out of their way to assist my mother. They used a buggy to help us explore the property because she could not walk long distances.
We also requested a room closer to the main facilities, and the hotel accommodated us with a room very close to reception and the restaurant.
A special mention to Leshan, the Customer Relations Manager, who genuinely went out of his way to make our stay more comfortable and enjoyable.
This was a genuine 5 out of 5 experience.
6. Mara Simba Lodge – 4 out of 5
Mara Simba is a well-known property, but it is clearly an aging hotel. The signs are visible in the interiors, rooms and general setup.
That said, the room was a good size and reasonably clean, and the property had a pleasant ambience and location.
The strongest part for us was the food. There were plenty of Indian food options, which was particularly useful for our family, and several members of the restaurant team made an effort to ensure we were comfortable.
The staff were friendly and accommodating.
The only family-related inconvenience was that the room was still a bit of a walk from the main areas, although we had been given a relatively closer room.
Overall, it was a decent experience and I would rate it 4 out of 5.
7. Sentrim Mara Lodge – 4 out of 5
We arrived at Sentrim with relatively low expectations because it was not our preferred first choice.
Interestingly, the property turned out to be better than expected.
The property was cozy and pleasant, with a nice pool area, pool bar and children's play area. The rooms were small but neat and clean.
Initially, we were given a tent even though we had specifically requested a stone-walled room. When we raised the issue, the staff allowed us to view both options, and eventually accommodated us in a stone room.
The staff were excellent. They were friendly, flexible and willing to provide additional pillows, towels and other requirements.
The main weakness was the food. Variety was limited and the preparation was only average.
Overall, it was a pleasant surprise given our initial expectations, and I would rate it 4 out of 5.
8. Mara Sopa Lodge – 4.5 out of 5
Of the three Mara properties we stayed at, Mara Sopa was clearly the best.
The rooms were excellent, and the overall property had a very good ambience and well-maintained grounds.
Food quality and variety were very good, and the staff were attentive and genuinely interested in making sure guests were comfortable.
For families, it was particularly enjoyable because there was a Maasai cultural performance and some engaging presentation about Maasai history, the Maasai people, the Big Five and the region.
The dining area was excellent, and the overall service level was noticeably stronger than the other Mara properties we experienced.
Again, the rooms were quite a walk from the main areas, but after requesting something closer, the staff accommodated us.
Overall, 4.5 out of 5.
9. Sarova Stanley, Nairobi – 5 out of 5
Sarova Stanley was without question the best hotel of our entire trip.
The standard of the property, room quality, luxury feel, carpets, spaciousness and overall presentation were excellent. Even with an extra bed for triple occupancy, there was still plenty of room to move around comfortably.
The staff were exceptional across reception, concierge, restaurants and room service.
The hotel has tremendous history and character and is located right in the heart of Nairobi.
The dining experience was outstanding. Under our full-board arrangement, we had access to multiple restaurants, and lunch and dinner were à la carte, allowing us to order from the menu. The restaurants themselves were elegant, with both indoor and outdoor seating.
They even accommodated our request for Indian food for our final lunch.
The only issue at check-in was that our two rooms were initially allocated on different floors. We had specifically requested rooms together or at least next to each other. After some waiting, the hotel managed to provide interconnecting rooms on the same floor, which resolved the issue completely.
This was a truly excellent city hotel and a fantastic way to end the trip.
Overall, 5 out of 5.
Final Verdict
Despite the operational challenges, the Kenya trip was absolutely worth it.
The wildlife experience alone made the journey memorable. Seeing the Big Five multiple times, getting repeated excellent sightings of lions, leopards, cheetahs, elephants and rhinos, and coming home with fantastic photographs made us feel that the trip had delivered on its most important objective.
There were definitely areas that could have been handled better, particularly the repeated accommodation changes, vehicle quality and some aspects of guide interaction.
At the same time, there were some genuinely outstanding experiences: Lake Naivasha Sopa, Sarova Stanley, Mara Sopa, the wildlife sightings, Jacob's Nairobi service, and Denis's exceptional ability to find and position us for wildlife.
So my overall rating is 4 out of 5.
Super Eagles is not a bad operator, but based on our experience, I would recommend travellers confirm every accommodation, room category, vehicle specification and important itinerary detail in writing before paying the advance.
For anyone planning a similar family safari, I would also strongly recommend paying attention to the specific guide assigned to you. A technically excellent safari guide can make the wildlife experience fantastic, but a warm, communicative and family-oriented guide can make the entire journey much more enjoyable.
Overall, we came back happy, with wonderful memories and photographs that we will keep for a long time.
It was not a perfect trip, but it was definitely a trip worth taking.