IT
20-35 years of age | Experience level: first safari
Top experience
I had the chance to visit such beutiful places with Felix, excellent guide and driver. I was able to take picture of à lot of animals and get all sort of information about them. I felt safe during the whole safari.
DE
20-35 years of age | Experience level: first safari
Everything was well organized and a perfect first safari experience! Definitely would recommend!!
All in all it was a perfect experience in Kenya! Would definitely recommend blacksanta for a nice safari experience. Herbert was reachable all the time and could support with everything.
20-35 years of age | Experience level: first safari
Very good with communication and organisation.
We did a 4 day 3 night safari tour with mountain warriors and would highly recommend. Our guide Michael was brilliant, on time every day, very informative and was very kind also. He also managed to get us some great sights of the animals.
Mountain warriors were very good with communication and arranged a special gift as it was me and my wife’s honeymoon which was greatly appreciated. Overall I would happily use them again!
65+ years of age | Experience level: first safari
Such a wonderful trip
Brighton is very knowledgeable and resourceful. We learned so much about the local culture from talking to him. The animals are amazing. Victoria Falls is awesome. We would hire him again if we ever come to this part of the world.
DE
20-35 years of age | Experience level: first safari
Highly professional, comprehensive, and flexible.
After comparing over a dozen travel agencies, we ultimately chose Kale Voyage. A key factor was that the hotels selected within our budget met our expectations; since we wanted to rest well after a day of safari activities, the quality of the accommodation was a top priority.
Once we selected the agency, Oscar proved to be a truly reliable and trustworthy planner. Communication via WeChat was seamless; he responded promptly to all our requests and inquiries before the trip. During the safari, we were able to flexibly adjust our itinerary—and even our flights—based on our needs; Oscar handled all the arrangements and refunded any price differences. He even prepared a special Maasai blanket as a gift for us.
Additionally, Steven—the driver Oscar works with—was a dependable and friendly professional. Communication was excellent, and his driving skills and ability to spot wildlife were top-notch; he was also eager to help others when their vehicles broke down along the way. He prepared hot lunches for us every day, and after we finished eating, he would clean up thoroughly—wiping the plates spotless and keeping everything organized.
Overall, I highly recommend Kale Voyage, Oscar, and Steven.
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CA
35-50 years of age | Experience level: first safari
Great Service
We had a wonderful safari experience and would like to thank the whole team for making our trip so enjoyable.
Our driver-guide was very kind, professional, and an excellent, safe driver throughout the trip. We especially appreciated his flexibility and his efforts to make the most of our time in each park. He was very accommodating and always tried to give us the best opportunities possible to see the wildlife, which we really appreciated.
One suggestion we would offer to the company for future tours is to share a more detailed written itinerary beforehand outlining what guests should expect to see in each park. It would also be great to provide more in-depth information about the parks, nature, and animals prior to or during the trip, giving travelers deeper insights to better guide their understanding and appreciation of the experience.
Overall, we had a fantastic trip and came away with wonderful memories. Thank you to our driver-guide and the entire team for a great experience!
IT
35-50 years of age | Experience level: 2-5 safaris
Excellent
We had an amazing time during this trip. We spent 4 days strolling around Tarangire, Serengeti and Ngorongoro with our lovely guide, Elias. He is always available to answer questions and knows a lot about animals you may encounter on the road. We had no issues and everything went smoother. Lunch and snacks were great. Stop for toilets were also managed greatly along the way. Thank you Elias!
CN
20-35 years of age | Experience level: first safari
Professional. Reliable. Thoughtful.
I started planning my solo trip with them 1.5 years ago to arrange my trip. Amazing was one of the best rates among all, also I the travel agent Anastacia has been extremely patient and fast responding, I have a hundred questions and she always reply gracefully. It gave me a lot of assurance knowing they treat my trip very seriously.
My original trip had to unfortunately be cancelled last minute due to unforeseen circumstances. Even though it is past the refund cancellation time, Anastacia still helped to discuss with management the possibility to reserve part of my payments which made my unfortunate situation much less terrible experience.
1 year later, when I restarted the trip planning, Anastacia picked up like we never left off a thing. She is patient like this not just to me, but also my other friends making the enquiry at the same time. (their accommodation arrangements are TOP TIER btw)
As for the driver Chris, one can immediately tell he is a pro. From our first interaction he is warm, welcoming, and kind. During the trip, seeing him maneuvering through the bumpy roads to managing small trip changes. I really admire his respect to the rules and policies in place for safari. He would check on stranded broke down cars in the Mara, care for the poor lost cattle in the Mara, and make sure followings vehicles passed challenging roads safely, most importantly, he checks the expectations of the game drive and really tried to fulfill your wishes. Most of the stops and service providers rely on the driver to manage on the road. Chris knows EVERYONE on the trip, and were able to secure all requests, really adding a strong sense of responsibility and safety, makes you know you are well taken care of.
Another highlight is the service during the trip between Chris & Anastacia, there were some small hiccup with the room bookings and entrance fees (including me trying to add one more stop during the visit 😂)
Anastacia is extremely responsive and resolved everything timely, the dream team DO go the extra mile.
Another shout out to my friends’ driver Douglas. I was told he is a good fun to be in a car with, with a maybe mischievous vibe (in a good way). Our 2 cars were doing a game drive on one of the days and he is super magical with finding animals even on a dry day on the savanna
IT
20-35 years of age | Experience level: first safari
Elias
A fantastic experience; definitely one to repeat. Elias, our guide, was a special person—friendly, polite, and professional. Highly recommended.
AE
65+ years of age | Experience level: first safari
Excellent Service, Thoughtful Planning and an Unforgettable Safari Experience
We had a wonderful experience with Serengeti Smile, from our arrival in Arusha through our visit to Ngorongoro Crater and onward journey to Moshi.
Mr. Fredrick, our tour coordinator, was professional, patient, and extremely helpful throughout the entire process. He responded promptly to our many questions, clearly explained the itinerary and costs, and remained flexible whenever we requested adjustments. His careful coordination gave us confidence before and during the trip.
The safari itself was unforgettable. The arrangements were well organized, the vehicle was comfortable, and our guide, Mr. Zakaria (Zak), was knowledgeable, friendly, and attentive. We especially appreciated that the pace of the trip was comfortable for us and that our guide helped make the journey both enjoyable and relaxing.
The Ngorongoro Crater experience was truly spectacular, with beautiful scenery and excellent wildlife viewing. We also appreciated the smooth transfers between Arusha, Ngorongoro and Moshi, as well as the approval of our request to modify the itinerary for the final day to include a visit to the Sarval Wildlife Reserve, instead of the waterfall and coffee plantations, at a reasonable cost.
Overall, Serengeti Smile provided reliable service, good value for money, and genuine personal attention.
Our special thanks to Mr. Fredrick for his patience, professionalism, and dedication, and to our drivers/guides, Mr. Zakaria, Mr. Wisdom, Mr. Oswald, and Mr. Ombeni, for making the safari so memorable. We would happily recommend Serengeti Smile to anyone planning a safari in Tanzania.
