AE
20-35 years of age | Experience level: first safari
Fraud!!!Be aware
We booked a 4 days trip safari for Kenya 3 months ago. I already payed and have received an email saying:
The company
has technical problems and therefore cannot give the required
services.You will receive the funds
between 45-90 working days...I am calling them and nobody answer..We are going to the police office.
BR
20-35 years of age | Experience level: first safari
Went to the police
We went to the police station after Mr. Otieno didn’t show up as agreed.
After 3 police station the 4 was the correct place. It’s at Ngong road besides kenyatta hospital.
The policeman in charge of the case said he has 10 cases like ours at the moment.
He said that last year he had a similar problem and he payed everybody. I just don’t know how we couldn’t find coments about that on the internet.
If you are in a similar situation, I recommend you book another safari because he won’t show up. And if you come to Kenya, go to the station make a complaint so he can be sued and stop stealing from people.
IN
35-50 years of age | Experience level: 2-5 safaris
FRAUD FRAUD FRAUD....Beware
It is a fraud company. They have taken $500 as advance
Our tour is starting from 9th August and today, 2 days prior to the safari, I have received a mail to inform us that they have cancelled the tour due to some technical problems. They are saying that they will refund the money but i am pretty much sure that that would never happen.
UA
50-65 years of age | Experience level: first safari
Fraud!!!!
Before doing payment we examined the all feedbacks about the company. Everything was Ok. And in 1 day after we did the payment the company diaapearred and many many tourists sticked in the situation that the company did not serve it. I have no idea how can we get back our money.
US
20-35 years of age | Experience level: first safari
Fraud!
Our honeymoon trip is in 3 days and we just received an email that the company has technical problems and therefore cannot give the required services. You will receive the funds between 45-90 working days. I'm really panicking
US
65+ years of age | Experience level: first safari
Received an email they have technical problem and won't do the tour that I already paid
We paid in March for a safari on Aug 22. Today I received an email from the company that they have technical problem and won't provide the service. In other words won't provide the tour. We have already bought non-refundable air tickets from USA costing over $2000. I replied to the person, Julius muchiri, who emailed me from Kenya Walking safari company but I haven't received any reply yet. I always had the fear of booking with small individually owned compnies in a foreign country. I won't give up. Will do everything I can to let all African authorities know what happened and seek compensation.
CN
20-35 years of age | Experience level: first safari
fraud!!!
I booked and paid everything in July.
Now I just received a email saying "
Thank you very much your email,Please this is notify you that the company
has technical problems and therefore cannot give the required
services.Kindly,you are advised to chargeback your card or provide an
alternative method of getting your refund .You will receive the funds
between 45-90 working days.
We are sorry for the inconveniences caused and deeply apologize. we hope
to serve you in future."
And my trip is 10 days in front. what could I do?!!!
And I am worried about my money too!!!!
SG
50-65 years of age | Experience level: first safari
Company is not fulfilling tour!!
I too got the same email. My tour supposed to start on Aug 22nd for 10 days. I have paid half of tour price for 5pax. My tour haven't even started and is aborted. Now my issue is how to recover the money I paid and how to get a replacement tour in this short time!
.... this is notify you that the company
has technical problems and therefore cannot give the required
services.Kindly,you are advised to chargeback your card or provide an
alternative method of getting your refund .You will receive the funds
between 45-90 working days.
We are sorry for the inconveniences caused and deeply apologize. we hope
to serve you in future.
Kind regards,
Julius muchiri
public relations.
CA
20-35 years of age | Experience level: 2-5 safaris
DO NOT BOOK!!!
This “tour operator” is a scam artist. I booked a tour months in advance. And now 20 days before my tour is set to begin, I receive this email:
“Thank you very much for your email. Please this is notify you that the company has technical problems and therefore cannot give the required services”
My flights have already been booked, but I have no tour. I paid over $5000 USD, and now I have to somehow get my money back.
TW
20-35 years of age | Experience level: first safari
Money fraud. Ruined trip. Pay the hardworking drivers at least or you aren't humans!
I've just known that the company seemed to get bankrupt more than a week ago. I wish they had told me earlier about that instead of keeping silence which is what cowards do. After we made a payment (1600 USD which is like 1.5 of my monthly salary) there has been a silence to my e-mails regarding the receipt and other questions. I called and they sent me the receipt but the silence continued until August 7 when I knew that they had stopped all their services. I see there are dozens of tourists who face same situation. Some of them had to face it straight at their arrival when they found out there were no one to pick them up and they couldn't reach anyone. I appeared to be luckier but as everyone else I lost my money and trust in more humans. I understand that everyone has to survive in this rigged monetary system but if you do so at the expense of others you aren't a decent human being. It's not the loss of money of that importance but it's the loss of trust. So Mr.O, if you read this message, please at least have decency to pay off your former employees.