NZ
20-35 years of age | Experience level: first safari
How do you get a refund
Just received an email from the company saying that the tour won’t be operation , they asked for my bank detail in order to process the refund of my deposit, but I have a bad feeling that it might not happen and I worry that I’ll have to unfortunately face the financial loss. Does anyone here who is in the same situation have any suggestions what to do to get my deposit back ?! It’s a large amount of money that me and my family worked hard for, I can’t actually believe this is happening..
SE
50-65 years of age | Experience level: 2-5 safaris
Diappointed and feel robbed
The company took money and disappeared. I booked in July, they should not take my booking if they had troubles, I should arrive on September 6. I was in contact with them about visum just last week, today got message that they got troubles. Terrible. I don not know if I got my money back. I see that there are many others in the same situation.
I do not know what to do.
AT
20-35 years of age | Experience level: first safari
WHAT IS HAPPENING?
Safari is supposed to start on 29th August, trip got cancelled today. What is happening? What is there to be done? What are all of you doing now? How and where to apply for a refund and how can we make complaints at the police?
Shame and horrible treatment of tourists.
IN
Here we booked 8 days tour with this company and already deposited 1200 dollars but yet co not reply
Dear sir,
As we are booked a 8 days nairobi-masaimara-naivasha -amboseli package with
Kenya walking survivor , and we transferred the fund of $600 for two times
But that mr otieno not gave us any confirmation voucher , nothing is from your
Side , so I booked this package from sufari booking.com site,
So please we want a immediate answer of this.
My transaction summary is as follows:-
This is my bank statement
2 27/07/2019 29/07/2019 irm/[email protected]/owrem/20190
727****4 43,327.26 48,861.58
3 28/07/2019 29/07/2019 min/icarcsbiepa/201907281303/7**083
/ 400.00 48,461.58
4 29/07/2019 29/07/2019 irm/[email protected]/owrem/20190
72***48** 43,207.04 5,254.54
Here I attached my bank remittance statement for two times, as first transferred mr.
Kind regards
Mr.Otieno lysaniash
Kenya walking survivors safaris ltd
Box 746 naivasha-kenya
Its not a joke my total 1200 dollars are debited from my account and nobody was give any neither reply
My mail nor answering my voice call and video call also. Its very very serious matter, basically we are
Also tour operator in all over india, so if you are not take any action after this mail then I will try another
Method. So please avoid this and reply me urgently.
Here is my full and final request to all of you that please give me immediate reply,
Else I have to go and launch an action against all of you, against cheating to tourist,
Thanks
Dr Girish Bapat
CO
35-50 years of age
We got cancelled a 21 day tour and already payed for everything!
Just received an email saying that our tour got cancelled and that we are supposed to get a refund in 120 working days, but I have a very bad feeling about this. Not contact information, no phone, nothing!
PT
20-35 years of age | Experience level: first safari
Very bad!!!
Hi guys,
I just saw all the comments in This page. I recived the same e-mail , i paid a lot of money, i booked this in January!!!!!
They dont answer this e-mail , and dont pick up all the phone numbers.
I think that we all shoud make a watsup group and put all the information together and give that to the autorities!
Who is with me??
Joana,
35-50 years of age | Experience level: 2-5 safaris
Total Scam - Cancelled Tour With No Notice
Made reservations a week prior and was told to come to 4th Floor Portal House in Nairobi CBD. Upon arrival no one was there to make final payment and they did not even have a physical office.
Waited over 45 minutes after which time Amos (CEO) finally called and started making excuses that the vehicle was not working as of yesterday. I asked why I was not notified the night prior and all I got was excuses. He finally apologized and made no effort to seek alternative plans.
No alternative arrangements were made, ruined our weekend and no refund for transportation as yet occurred (still waiting on refund).
I would definitely use another agency or at least not pay in full until the trip is confirmed and you see the actual truck! Good luck - a real scam artist.
FR
35-50 years of age | Experience level: first safari
just got an email yesterday to say my trip is cancelled.
i only booked my safari in july... if they were in trouble they should not have taken my money, 3000€ and they asked for my bank details to get a refund 90-120days waiting period.
im gutted... what can i do ?
US
65+ years of age | Experience level: first safari
Lost money and trip of a lifetime.
Does anyone have Kenya Walking Survivors Safaris Ltd terms and conditions. Could you share them please.
20-35 years of age | Experience level: first safari
SCAM - PLEASE DO NOT BOOK
Please do not go anywhere near this company or a company called Right Choice Tours. We had booked, paid deposit, had everything confirmed for our 4 day safari from Nairobi to Masai Mara and Hell's Gate National Park/Lake Naivasha.
On the day of our safari, we were taken to a completely different area of Kenya than what we had booked, even though we had been reassured numerous times we were going as per our given itinerary. When emailing Amos (owner), he replied saying that we didn't book through him and he has no record of our booking. Even though on the exact same email thread he confirms our booking and says how his driver will collect us at 7am (which he did). Amos pretends he has no knowledge of who we paid and booked through and what safari we booked.
PLEASE STAY AWAY FROM KENAMOTI TOURS - SCAM