PL
Beautiful country and very bad people
This is a formal complaint concerning the service provided by Waterlime Mobile Safaris during my trip "6 Days of Moremi Game Reserve" which took place between 29.August - 3 September (programme provided by the organiser of the safari).
The service performed by Waterlime Mobile Safaris employees selected by Ms Mosa: Frank and Katee was below proper standards and did not meet my expectations at all.
The most serious was that they: Katee and Frank lied to us telling that we cannot reach Xakanaka because the road was flooded by the Okavango, and without our consent they changed the programme of the 4th day of the trip and drove us to the south end of Moremi, 1.5 h from Maun.
Other offences in service include:
I. Waterlime Mobile Safaris guide/driver Frank:
1. Offered me to spend nights with me in my tent (“either me or Katee can sleep with you”) which I consider as personal offence. He never apologized for this.
2. As our guide, he never informed us about daily plans and never gave us any information about the area or animals we saw on the way and -in fact- was very bad at tracking them. I personally learnt more during 1 hour mokoro safari from a contracted guide than during the whole trip from our guide Frank
3. Instead of driving along the paths for vehicles in the National Park, Frank drove across the bush chasing animals, including a female elephant with a baby causing stress to me and the animals
4. Repeatedly refused me to use his telephone to call either Ms Mosa from Waterlime Mobile Safaris or my Botswanan friend from Maun when I needed contact, consultation and support (I offered to pay for the calls). Since our mobiles did not work at all we were totally dependent on their good will and cooperation. It did not take place.
5. Was arrogant and aggressive towards us. For example:
-When I asked if we were going to the camp because it was getting late, his reaction was: “who do you think you are to tell me what to do”
-Almost always he did not answer any questions and did what he wanted to do. Even in situations when me and my companions were asking him eg. to stop the car.
II. Waterlime Mobile Safaris guide/cook Katee:
6. During two last days of the trip, he did not provide us with proper food. On day 5 of the trip, for breakfast we got rice and a slice of beef, no lunch at all, and in the evening spaghetti with potatoes, onion and carrots. On the last day of the trip we only got black coffee for breakfast.
7. He refused to give us fresh water and insisted that we drink the plastic smelling water which was bought 6 days ago. He also refused to make fire on the last night saying that he had no more money left for buying wood. I had to give them some money to buy us water and/or wood.
When communicating with Ms Mosa from Waterlime Mobile Safaris they never spoke English so we did not know what they were telling to Ms Mosa and could not react.
My request sent to Ms Mosa from Waterlime Mobile Safaris to compensate financially such bad service was never answered.
Sincerely yours, Danuta
65+ years of age | Experience level: over 5 safaris
Review about Augrabies Falls National Park by Bryan
Augrabies primary claim to fame is the scenic beauty of the Augrabies Falls and the Orange river as well as the fascinatingly rugged desert landscapes of the surrounding countryside. Wildlife sightings are likely to be limited to a few small antelope, rock rabbits, brightly coloured lizards and intensely annoying midges (commonly referred to 'miggies’).
Accommodation it typical National Parks style Chalets and cottages.
DK
Really good, but too short
Accommodations, food, transportation was fine, compaired to the price. Your guide was really good, very friendly, and a good driver. I just wished I have had longer time out in Masai Mara, comparied to the time we spend driving there. We arrived at 3:30pm on the first day and left at 1pm the 3. day.
I did not see the rhino or leopard, and only one buffalo. But I saw the migration of the zebras and wild beasts, and came close to e.g. lions, giraffes, elephants, different gazelle species, hippos, cheetah, some birds and we visited the Masai village on the last day, for 1000KES.
The Scenic beauty was good, but the most was yellow. Weather was good, not to hot or cold, luckly, the chance for rain was 50/50, but it only rained for 2h when we where there.
In total: It was worth it, but I wish, that I have had more time out in Masai Mara.
US
35-50 years of age | Experience level: first safari
Buyer beware
Great trip honestly. It was catered to what I wanted including, Seychelles, Kenya, safari, hot air balloon over Masai Mara, Mt. Kilimanjaro, Giraffe Manor, Zanzibar! But there was MAJOR communication failure once we were there towards the end on the Mt Kili leg. We stayed anour away from Mt Kili when there was a hotel RIGHT THERE AT THE AIRPORT, we under packed for the cold and rainy Muntain hike. They expected us to practcally rush down (more than 1/2 way up the Mt.) Since we had a 6:00 pm flight to catch. Needless to say we missed, no shower as we rushed to make it to airport. We didn't have enough cash on us, and none of the ATMs worked. Credit card machine was broken so we couldn't book another flight! The guy who was supposed to help us during this trip, Elliot/Yulad dropped the bill, got snippy with us saying 'others make this flight coming off the mountain all the time.' He eventually hung up on us after saying, 'if I make this better, will u not complain about me?' Seriously! This shortened our final stay in Zanzibar which we were going to just cancel because it'd've been too much rushing, but we chose to go since the new agent working with us after Elliot, said she'd coordinate r flights. So again we rushed to the island for 27 hour stay! Which was supposed to be full days! In the end, We were reimbursed Some but it put such a sour end to what could've been an AMAZING DREAM trip. The owner was easy to work with once we were back in the US. Believe it or not, I still referred 2 people to Oddyssey Safaris but told them to run far if they hear the name Elliot/Yulad!
IE
35-50 years of age | Experience level: 2-5 safaris
Overpriced Destination
Safari was great. Guide was knowledgeable. Balloon was a rip off. Way overpriced at a ridiculous 400 USD/per person for an hour flight. Then poor quality photos were an optional extra 40 USD. Kenya would be great if they didn't automatically screw you and charge you double/triple on everything just because you're white or a westerner. Also there is a sense of entitlement among those providing services, like they deserve to screw tourists, or that you must tip as they feel owed!!
US
65+ years of age | Experience level: 2-5 safaris
too basic for my taste.
My guide and the staff at the camp were lovely and very accommodating. The highlight of the trip was visiting the local village where many of the staff live. It was primitive (no running water or electricity to the individual huts) but the women of the community was very cordial, everything was orderly and the children were quite happy. The Delta had the most amazing array of beautiful birds i’ve ever seen. It was fun to see elephants and rhinos peacefully roaming so close to the camp.
However, the accommodations were basically fixed, elevated tents. The cold running spicket and toilet were outside of the sleeping area. It had a gravity feed shower that was impossible to work, so I bathed under a faucet. There was no electricity in the tent! A small solar lamp and lantern were the only sources of lightly night.
20-35 years of age | Experience level: first safari
Okay
First things first, I prefer dealing with only one person while planning a trip from beginning to the end but this was not the case I ended up dealing with Sam then Chris then Francis which was a bit concerning because information was lost in translation and I ended up having to repeat myself quite a few times.
I would have loved a detailed breakdown of the itinerary in terms if what clothes to carry for rafting what kind of clothes and shoes to carry for the gorilla trek including the fact that porters are a necessity for the hike, the different levels of the trek in order to be well prepared..We had enquired from Martin our driver if we could stop to buy hiking boots and rain coats but he said there would be no need since we can hire these from Bwindi which was not even the case! But he managed to redeem himself by signing us up for the medium level trek which we thoroughly enjoyed. It would have helped if we also had a breakdown of the rafting itinerary in terms of breakfast is actually provided on site as opposed to us having to rush the hotel to provide a packed breakfast.
It would also have helped if we had been informed in advance that that we would be required to tip as a gesture of kindness starting from the rafting crew to the gorilla trek crew.
Our driver was constantly rushing us and this became borderline unprofessional.
US
65+ years of age | Experience level: first safari
Review about Hell's Gate National Park by Luanne
We rented bikes to ride in, entrance fees for non-Kenyans are way too high! Bikes were not safe, however, sand on the road and no tread on the tires of the bikes. Hike in to the Devil's Bedroom was more than I was ready for, but beautiful once we got there.
AE
20-35 years of age | Experience level: first safari
Poor communication but ended up with an amazing experience.
Communication started off good early into the planning of the safari but ended up poor. After a while the responses i was getting were vague. What really annoyed me was when i was told that once i got to my hotel in arusha the night before safari someone would be waiting at the hotel to collect the remainder of money that needed to be paid and an intinerary of the next day would be given. Arrived at the hotel with no one from the tour operators to give any information. Spent half an hour trying to get through to them to get some information with no answer. Eventually they called the hotel back to give us our pick up time and no apology or explanation of why they were not there when they said they would be. If your gonna say your going to do this then i would expect this to be done. Other then that we had exceptional service due to our tour guide Oscar. Great guy who provided us with a great knowledge of the all the animals and history of the serengetti. Overall i was happy with service that was provided but the lack of communication was rather annoying.
US
Animals are amazing but don't use BIGMAC Safaris
Nothing can beat the wildlife of Kenya, however we had the WORST tour guide, John and would not recommend BigMac safaris or John as a guide. He rarely spoke to us and quite honestly barely acknowledged us. He put us in danger by driving insane speeds on the roads and with broken seat belts. He was on his phone ALL of the time, if not talking then texting and looked like we were bothering him anytime we asked a question. He was frequently late for us sometimes at the expense of us missing meals. Go with another company, ANY OTHER company has to be better. He only spoke to us at the end when he wanted to explain to us what a good guide he was and if we didn't believe him we should "check trip advisor".