AE
Good management and arrangement by magical retreats
Good hotels and stay arrangements.
Nice management of the trip. Though the van could have been in more better condition.
35-50 years of age | Experience level: 2-5 safaris
A great family experience!
Reasonable all round. Eveyone was friendly. If there were issues they were minor and was all sorted out.
50-65 years of age | Experience level: over 5 safaris
Helpful and cheery, variable in communications
We did self cater, self drive to Kruger.
Service was helpful and upbeat. Booking consultant was very enthusiastic and friendly. Information regarding the cost conservation fees for foreigners could have been more specific. Generally, given we had an unfortunate cancellation the outcome has been favourable and Kruger.com assisted in the credit.
We enjoyed our Kruger visit.
BE
20-35 years of age | Experience level: first safari
Amazing safari!
We did a 5day safari in the Serengeti, Ngorogoro and another NP. We slept in tents put up by the drive and the man who Cooks. Had the best food, the best experience, great guides! ! Had so much fun!! And we saw a lot of animals!!!!!
50-65 years of age | Experience level: over 5 safaris
Uganda Tour
Very well organised. Hamid, our driver, was excellent. Very polite, well spoken, considerate and always on time. He tried to accomodate any small changes we wanted to make en-route and was very familiar with the roads, almost to last pothole. He seemed to have a very good rapport with other tour guides and with game reserve staff which made a big difference to our experience. The only slight problem we had was with the baggage. We probably had too much and some of it had to come in the interior seating area which made it a little crowded, but Hamid did everything he could to ensure our luggage was properly secured on the rood and protected with canvas and the rest was properly stored inside.
The itinerary was a little tight and we missed doing a couple of things which we would have liked to. Had Speke suggested a couple of extra days, we would have considered it.
Overall, would highly recommend Speke Uganda Holidays.
35-50 years of age | Experience level: over 5 safaris
A very nice experience
I used Naga Safari last year for a 9 day mobile safari to Nxai Pans, Moremi and Khwai reserve and had such a nice experience that decided to use them again this year to go to Tsodilo Hills and a day Mokoro trip. The experience was good again and the staff provided during the trip (guide, assistants and cook) very hardworking, even if things went less smooth than last year. The guide didn't seem to have fully correct information on our itinenary, in particular the arrangements for the Mokoro trip, but we managed to sort this out with some explanation. For some reason this year we were not provided the ensuite toilets and nobody bothered to offer an explanation so it is worth getting the confirmation in writing that you will get them before so finalise your booking.
35-50 years of age | Experience level: over 5 safaris
The guide was fairly knowledgeable and helpful, patient with all the clients' questions
It was fairly okay, except for pick up time. The guide appeared later than agreed time.
DE
20-35 years of age | Experience level: first safari
Good experience with Kenya Safari Booking with a lot of excitement
The communication worked great. The office (Stephan) responded quickly to any request. The tour was well organised and the accommodation was nice and clean. The driver took good care of us and he did his best to find as many animals as possible. In general, the tour was a success and is recommended.
Die Kommunikation funktionierte prima. Stephan hat immer schnell geantwortet, sogar spät am Abend. Die Tour war gut organisiert und die Unterkunft (untergebracht im Zelt) war schön und sauber. Der Fahrer hat sich gut um uns gekümmert und hat sich bemüht möglichst viele Tiere im Park zu finden. Generell, die Tour war ein Erfolg und weiter zu empfehlen.
PE
20-35 years of age | Experience level: first safari
Great value for money
I went with a friend for a 3-day Kilimanjaro + 4-day safari tour in Tarangire, Serengeti, Nogorongoro. Ibrahim was very responsive from the beggining, quickly replying emails. He himself picked us up from the airport. We did not bring all the appropriate clothing (hiking boots, rain trousers) to climb Kili, but were able to rent it thanks to them. The staff is very nice and helpful.
What they could do better: provide complete information about price (sudden changes in VAT increased final price and we learned about this only upon arrival), train guides to provide us with more information about places, animals, etc., be ready for special meal requirements (I got sick and was not able to eat the usual menu, but was not offered alternatives).
ES
35-50 years of age | Experience level: first safari
Charm, friendly and and very close to the terrain. Fantastic experience.
Small company that provided us with good service, friendly atmosphere and good relationship quality price. We always felt safe and protected.