JP
The guide/driver is truly amazing though the admin team is problematic.
Our driver Raheem was an amazing driver. He respects manners, drives safely, is always on time and above all, we were able to see a wide range of animals, including lions and cheetahs thanks to him!! I highly recommend Raheem for your guide. Everything was perfect with him and I appreciate his hard work.
On the other hand, we had issue with the admin team. I was told beforehand that I could pay in Kenyan shillings at their office, but when I went to their office on the first day of the tour, they said I could only pay by card in USD or by cash in KES. I didn’t prepare cash, so I was instructed to walk to the ATM in the CBD area to withdraw more than KES 200,000 and bring back to the office. I went to the ATM, but the withdrawal limit per day was below the amount I needed. I withdrew the maximum amount and paid in cash. Only after that, they suggested the rest can be paid through bank transfer. I wondered why I wasted one hour and walked around the CBD area with fairly big amount of cash when I could have done bank transfer in the first place.
CN
ok good
very good My safari trip in Tanzania was very good. The guide was patient and professional, he drove slowly around marshes and wetlands to look for small wild cats for me. We saw lions, elephants and countless wild animals, the car and accommodation were clean and comfortable. The whole arrangement was reliable with great value for money, though I didn’t spot any servals this time, I still enjoyed this wonderful wild tour a lot.
50-65 years of age | Experience level: first safari
Johny Jackson was knowledgeable, very attentive, and took care of us extremely well.
When looking for a tour company we sent out several emails and this company replied to us and had great communication. We had an awesome experience in Kenya and Tanzania. Johny Jackson was knowledgeable, very attentive, and took care of us extremely well.
CA
50-65 years of age | Experience level: first safari
Excellent Customer Service!
I am beyond happy to commend Chris Mukiza, from Gorilla Explorers, for excellent customer service as he went above and beyond to help accommodate my requests and travel needs. Despite him being busy organizing many tours at all times, Mr. Mukiza always responded quickly to my emails, making me feel like a valued customer. He showed genuine care and concern, responding with understanding and honesty to any apprehension or concerns I had regarding this exciting adventure. Thank you, Mr. Mukiza and Gorilla Explorers!
SA
20-35 years of age | Experience level: first safari
Punctual
Our driver Theodore was amazing. He was before time and even though we got out late from the baggage claim he managed to get us to our safari on time.
He was sweet and informative and on the stops he gave us great instructions on time available and where to go for everything.
He even coordinated with our safari to pick us up elsewhere for us to make it and that made our whole trip.
Thank you Thedore.
20-35 years of age | Experience level: first safari
Thorough and responsive
Jon, my coordinator, ensured the tour went without a hitch from start to finish. He was incredibly responsive and coordinated everything to ensure that I could enjoy Masai Mara and still make my flight to Tanzania on time. The camp that I stayed at was amazing and so accommodating. Highly recommend Indigo!
CA
Amazing!
! Everything was well organized and made for such a fun, stress-free trip. A special thank you to our driver, Zach he was absolutely awesome. He was friendly, knowledgeable, a great driver and always made sure we had the best experience possible. His ability to spot wildlife and share information made the safari even more memorable. Zach truly went above and beyond and helped make this trip unforgettable. Highly recommend Serengeti Smiles Safari to anyone visiting Tanzania! 🦁🌍
MY
50-65 years of age | Experience level: first safari
5 star luxury tour and services provided by Savannah Adventures in Zimbabwe ♥️ Love Savannah .
Incredible and always a memorable wildlife adventure .Enjoying the scenery and spotting the wildlife makes a perfect safari game drive.Professional guide also prepared us 5 star breakfast .We enjoyed fullest .Thank you Savannah Adventures recommended arranged me Chobe and Zambezi National Park safaris and game drives and I'm very pleased with them .
20-35 years of age | Experience level: first safari
Great Safari Honeymoon
We took this trip to celebrate our honeymoon, and it was truly an amazing experience. A big thank you to Angel Charles for helping us put together the perfect itinerary, and to Hussein Masoud and Enoc for being fantastic guides throughout the trip.
Hussein is incredibly skilled at spotting wildlife and is an excellent driver. He always made sure we felt safe, comfortable, and were having the best possible experience.
The only issue we had during the trip was that we had to wait about an hour at Arusha Airport for our driver to pick us up. Aside from that, everything was very well organized.
I would highly recommend this company if you’re planning a safari. We were lucky enough to see the Big Five, along with so many other incredible animals. It was a trip we’ll never forget.
35-50 years of age | Experience level: 2-5 safaris
On point from start to finish professional, knowledgeable, and clearly knew what he was doing.
Great value for money and a real bush experience. The staff were very personable, professional, and knew exactly what they were doing from start to finish.