IT
35-50 years of age | Experience level: first safari
Reliable, precise and economical.
The tour operator Bienvenido is definitely the right choice. Everything was well organised, the tours started on time, were well planned and the price was reasonable. Kennedy helped us through the booking process and the two drivers (Geoffrey and Michael) were skilled and knowledgeable. We opted for two separate safaris; first 2 nights in Masai Mara and the second 2 nights in Amboseli and Tsavo East. We are very content. It was an amazing experience and we got to see so many beautiful and some rare animals.
DE
20-35 years of age | Experience level: over 5 safaris
Got to see all the animals (except rhino but that’s very rare) so we had a great time!
The organization was great, punctual pick up from the hotel and good introduction at the office. The camp (option 2) was also amazing and the whole trip had excellent value for money with a longer than expected game drive on the first day, good food and a nice and comfortable land cruiser. The tour itself was also successful as we got to see all animals and our guide got us to the best spots. However, we would have liked to hear a bit more from him about the animals/environment. He was on the phone and/or radio a lot which we assume he did to hear about other animal locations but often it felt like just random conversations and chatting to friends. When on the phone it also didn’t feel like he was looking out for animals that much, sometimes we had to spot them and tell him for him to notice. Also, when being with animals it would have been nice to turn radio and phone off to be in the moment and tell us guests a little bit about the animals. We always had to ask if we wanted to know something which felt a bit weird, especially with him being on the phone a lot. Generally, some more communication with us guests would have been nice, to hear about what the plan is, where we are going next and so on. On the second day for example we went back to the camp earlier than expected without knowing that we were heading back. Turns out this was the plan from the beginning since we started very early and that concluded the full day game drive but it would just have been nice to know that beforehand because we ended up being a bit surprised. Just a bit more engagement with the guests in general would be beneficial I think! To conclude, these are all minor issues and we still had an amazing time and can definitely recommend going with Axis!
IT
35-50 years of age | Experience level: first safari
Amazing experience!
Where the dreams came true! Recommend experience if you want to live an amazing adventure.
Thank you Majo
CH
20-35 years of age | Experience level: first safari
It could not have been more magical
Our safari with Serengeti Tours was simply magical from start to finish. Everything worked perfectly: the organization, the accommodation, the parks, and most importantly the people.
Suricante Boma Lodge was wonderful – beautiful, comfortable, clean, and with such a warm, welcoming atmosphere. After long safari days, it felt like coming home.
Our safari guide philbert was outstanding: knowledgeable, professional, kind, and passionate. Thanks to him, we experienced moments we will never forget – including watching lions hunting, seeing elephants up close, and encountering all the other amazing wildlife Africa has to offer like black mambas and giraffes multiple monkeys and small funny animals.
Every national park we visited was breathtaking in its own way. The landscapes, the animals, the silence, the magic – everything exceeded our expectations.( even the car had a lot of leg room :))
What really made the difference was how genuinely kind and caring everyone was. We always felt safe, relaxed, and truly looked after. This safari made our honeymoon incredible.
Thank you, Serengeti Tours, for creating memories that will stay with us forever. We would recommend you 1000% to anyone dreaming of the perfect safari.
💛🐘🦁
GR
35-50 years of age | Experience level: first safari
Perfect Experience
Guys the safari was perfect and the company is really amazing!our tour guide Michael was very friendly and he knows everything about safari,trust him with close eyes!
20-35 years of age | Experience level: first safari
Great experience
We had a great experience with Ndutu Green Explorers. Our tour guide Gilbert was very friendly and knowledgable about the local parks, cultures, and animals. He put in a lot of effort to help us find many different animals on our safari, and fortunately we were able to see all of the big 5 and more. Had a great time and would definitely recommend.
EG
50-65 years of age | Experience level: first safari
Great responsiveness
I booked both a private safari and a Mt Meru trek over 4 days. The safari was amazing, over three days with guide Devie and cook Eloise. Devie was very knowledgeable about birds and animals and very patiently drove me around while I reveled in photography over those three fabulous days. We had great luck seeing animals that no one else saw as they walked across our path into the surrounds. I have Coeliacs disease and the cook created delicious meals for me, set up my tent and generally made me feel comfortable. I spent a lot of time asking many questions prior to the trip and people were very responsive. Can highly recommend a private safari even though its expensive as you can dictate the pace, stopping, starting and do not have to fight for the views.
The Mt Meru trek followed the very next day and due to some sort of communication breakdown perhaps, instead of meeting me and the guide at 9, we did not get away until about 11 in the morning, meaning we were late to depart for the walk (I think about 2 pm). That was fine actually but a bit of a messy start.
Every day was great - i wasn't feeling 100% but my guide Livi was very attentive as was the main porter/waiter Khamees who took great care of me always with a big smile. Again I had fantastic food (probably too much actually), and felt well taken care of. the only thing i would say is I did not know that I would have to walk with the entire group every day due to needing the armed guard, so at times it didn't feel like a private tour, so much as a group within a bigger group. Summit night was great - pole pole we made it up and down reasonably quickly, even though i think the entire team thought I would be unable to summit as an older (59 at the time) female. They under estimated me a bit I feel.
One aspect that caused me some confusion was being told I could not take more than 4200 usd onto the mountain, and yet i would need more than that in order to pay tips. The tip schedule as a private, was confusing. there were 5 in my support team; guide, cook + three porters and one of whom also doubled as my waiter - bringing food, water (and a smile). Monkey told me tips for this trek were from $185 to around $250; but between 5 people i didn't feel like this was adequate so I gave a total of $300 USD plus about 48,000 TS. I felt as if the crew was not overly happy with this additionally because I couldn't carry cash the poor guys had to drive all the way to Arusha with me just to get their tip. The vibe for me felt as if they were unhappy with me about this, and so I felt bad. I may have been misreading it? But my thoughts are this - it was $1200 USD for the 4 day trek, and my tip ended up being 25% of the total cost. As far as tips goes this is actually huge. If these guys rely so heavily on tips, then I can question are they being paid enough? The general attitude is that us tourists are rich and we can afford these huge tips. When on a budget, an additional 25% is a very large increase. Whilst I am more than happy of course to pay a tip, as these guys work their butts off, I think this needs a lot of clarification in your documentation prior to starting a trek or safari, on an EXACT figure that should be paid so we leave the guess work out. Yes a tip comes from the heart but that then leaves it open to also giving the very least (which for me actually $185 is all I really could afford yet ended up giving much more than this). And there needs to be a better way of paying the tip if we cannot take more than $200 onto the mountain OR, limit tips to $200 - as the majority of their earnings SHOULD be coming from you, not being supplemented by tourists - our tips should be an offering ON TOP of what they earn. That's my only bug-bear. Aside from that - amazing.
20-35 years of age | Experience level: first safari
Professional, reliable, and knowledgeable, delivering a well-organized and memorable safari.
Our safari with this tour company was excellent. Communication was clear, the itinerary was well planned, and the guide was professional and very knowledgeable about the animals and the park. We saw more wildlife than expected, and the experience exceeded our expectations. Great service and value for money.
EE
35-50 years of age | Experience level: first safari
Professional
The safari was amazing and the guide was very helpful and friendly.
CN
20-35 years of age | Experience level: 2-5 safaris
Exceptional Naivasha Day Trip!! HIGHLY RECOMMEND❕
I’m writing to share my absolutely delightful day trip to Naivasha and sing high praises for your outstanding team—especially driver Marcel and Crescent Island guide Mike.
Marcel was nothing short of perfect from start to finish. He arrived right on time to pick us up in the morning, and his driving was smooth, careful and incredibly reliable throughout the journey. After a full day of exploring, he safely dropped us back home without any delays, making the entire trip stress-free and comfortable.
Our guide Mike on Crescent Island was a true wildlife expert and a highlight of the day. His knowledge was impressive—he could instantly identify animal species just by looking at their droppings, and even accurately judge the animals’ ages. Thanks to his sharp eyes and detailed explanations, we got to spot and learn about so many amazing creatures on the island, turning our visit into an educational and fun adventure.
What’s more, the price of the trip was extremely reasonable and affordable, with zero hidden fees from start to finish. Every charge was clear and transparent, which made the experience even more satisfying.
This was by far one of my most enjoyable day trips in Kenya. I highly recommend your travel agency to anyone planning a visit to Naivasha—you won’t be disappointed with the top-notch service, professionalism and honesty of your team!
Many thanks again to Marcel, Mike and the whole team for making my day unforgettable❤️❤️