IL
20-35 years of age | Experience level: first safari
Great Safari
Our safari was absolutely unforgettable! From start to finish everything was smooth and well organized, but what truly made the trip special was our guide. He was knowledgeable about the animals and the environment, and his ability to spot wildlife from a distance was amazing. Thanks to him, we got to see the “Big Five” and so much more.
Beyond his expertise, he was also kind, patient, and fun to be around. He always made sure we were comfortable.
We felt safe, cared for, and inspired throughout the entire trip. If you are considering a safari, I recommend this company. Truly a once-in-a-lifetime experience!
CN
20-35 years of age | Experience level: first safari
great
Highly recommend Safari Travel Agency! The customized itinerary in advance perfectly matches my needs with great attention to details. During the trip, the hotel was comfortable, the transportation was smooth, and the featured activities allowed me to have an in-depth experience of the local culture. The service was responsive and thoughtful throughout the whole journey, making this trip an amazing experience. I’ll definitely choose them again for my next trip!
20-35 years of age | Experience level: first safari
Amazing safari experience
Great value for money safari. We were picked up from our hotel near Nairobi Airport and taken to the main office before going to Masai Mara. The safari drives were great. We saw the big 5 and lots of other interesting animals. We were hoping to see the great migration but it had happened a few weeks previously. The communication was good and our guide answered the questions we had. There were lots of vans in Masai Mara and at times it felt quite busy around the animals. They seemed unfazed though. We stayed at the budget accommodation. When we booked we thought we'd selected a specific camp but they put us in a different one. The camp was good though. Hot showers. Food was average but the staff were friendly.
CL
20-35 years of age | Experience level: first safari
Golden Africa turned our wonderfully chaotic family into the most relaxed holidaymakers in Botswana.
We had the most incredible time in Botswana with Rob and Moah. From start to finish, everything was perfectly organised, and we were lucky enough to see all the wildlife we had dreamed of (and more!).
Rob truly was the best guide we could have asked for. His knowledge, patience, and sharp eye for spotting animals made every drive fascinating and unforgettable. I learned so much that I now feel fully qualified to launch my own BBC wildlife documentary series (watch out, David Attenborough!).
It was an unforgettable experience and I couldn’t recommend Rob more highly.
65+ years of age | Experience level: 2-5 safaris
FIVE STAR - THE BEST GUIDE IN RWANDA!
I can’t recommend Emile highly enough. He truly went the extra mile and made my journey through Rwanda unforgettable. From the awe-inspiring mountain gorillas in Volcanoes National Park to chimpanzee trekking in Nyungwe and the breathtaking wildlife of Akagera National Park, he planned and guided every step with care and expertise.
A former guide with six years of experience in Akagera, he answered every question I had with insight and deep knowledge of Rwanda’s wildlife and culture. He was always on time, efficient, conscientious, and professional—yet also warm and sincere, making every drive and hike a pleasure.
Thanks to his experience and thoughtful planning, I was able to witness the incredible gorilla naming ceremony and experience Rwanda in a way I never could have on my own. If you are visiting Rwanda and want a guide who is not only highly skilled but truly dedicated to making your trip extraordinary, Emile is the one to book.
65+ years of age | Experience level: first safari
Masterful
A terrific tour. Hussein worked tirelessly and successfully to show us all the big 5 and more.
The only thing I would do differently next time is to try to work more with the company to accommodate my difficult food restrictions for lunch.
Experience level: first safari
Excellent, informative and our guide was the best.
Serengeti Smile is moderately priced and answered every question. Our guide, Hussein was very knowledgeable, friendly, worked very hard to have us see the big five animals as well as many other animals, birds and plants. My highlight in accommodations was glamping in the Serengeti. I would highly recommend this company and in particular our guide Hussein.
John
FR
50-65 years of age | Experience level: first safari
An amazing safari!
From the quote the communication was excellent with Serengeti Smile. The service was very good. The schedule of the safari was respected. The hotels and tented camps were comfortable. Thanks to our efficient guide, Aminiel, we could see all the animals we wanted to see. .. and more! Serengeti Smile is good value for money. We are glad to have selected them. We highly recommend Serengeti Smile for your safari!
20-35 years of age | Experience level: first safari
Super responsive and friendly but too small to have a strong structure
Things we loved - First of all, the process to book was easy and not too complicated. Our driver, Charles, was super friendly and was not weird at all. The lodge they booked for us was amazing as well and the game drives were smooth in the car. We loved our own private experience as it was me, my wife, and one of our friend.
Things we did not approve of - Although we had a lot of fun and going with Viega was relatively cheaper than others, we did not get everything we paid for. There were 3 game drives as part of our 4-day package and we only got 2. We got there 2 hours late than what was estimated when Rogers talked to us before our trip, but it was not on us since we left at exactly 7am as per schedule. I did bring this up IN DETAIL with Rogers and the driver, but we weren't really given anything back other than an apology and a free trip to the giraffe feeding center (which is not even 15% cost of a one day of game drive).
We also spent almost 4 hours trying to find a Rhino day 2 (which we were told AFTER that there are only 2). Annnd ended up wasting another 2 hours trying to fix the bumper at the rangers station...but we brushed that off
Feedback for Viega - Rogers did spend almost a day with us when we got back to apologize and listen, but some sort of money back is what anyone would prefer. Because as per the package and Rogers, it was almost $200 per day for a park entrance fee ($600 total for us that we feel like was not compensated). Apparently this was brought up to their Boss, Jared, but looks like he didn't care to take accountability either.
Some direct feedback below:
- Yes they are small from an operational perspective, but they need to have open line of communication between their drivers.
- Rogers is efficient but needs to understand time difference of where his clients are based, because he was and still calls me after midnight or when I am at work
- If something happens where money is involved and a client is not happy, the Director needs to jump in and take responsibility
If you have made this far, I could have given less than 3 starts here but I don't want to hurt a small business. Hopefully this detailed feedback helps them become better.
FR
50-65 years of age | Experience level: over 5 safaris
A dream come true
The organisation of the safari was perfect. The communication with Serenti Smile staff was easy and efficient. The safari schedule was respected. Our guide Aminiel was very kind and professional. Thanks to him, we could see all the animals that we wanted to see . We saw more animals than we expected.
Serengeti Smile was good value for money. We highly recommend them.