CN
20-35 years of age | Experience level: first safari
Great safari
It was very lucky to have Francis traveling with us. Actually, most of the stars should attribute to this professional and funny guide as we really had a great time on safari.
However, there are some reminds for all visitors, especially for Chinese visitors: if you want to choose this company, firstly, double check and make sure the hotels meet your requirements before booking. Otherwise, they will ask for extra money after changing your hotels when you have already checked in. Secondly, the meals included might be different from specified in the itinerary. We had two missing dinners which were included according to the plan.
Thirdly, always figure out the price before letting them arranging your activities. They have that habit to make the prices vague and to keep the changes even if you are not mean to.
In addition, Serengeti is always the best choice. Other national parks like Arusha national park might be small. As for the Haozabe tribe, you should go only under the interest of hunting and be prepared for the tips for local guides and donations for local community. Don’t buy the handcrafts because they are expensive and even if you have already bought some trying to support their community, still they’ll ask you for donations directly.
Overall, always get all the information before making decisions, be careful of the hidden costs!!
65+ years of age | Experience level: first safari
Good with communication and managing needs.
The trip was well organised and we were looked after well. No issues with any financial transactions.
Hotels were clean and provided good buffet meals.
Our safari guide in Kenya,Jackson was very attentive and went out of his way to show us as much as possible. We had a good Toyota cruiser, 6 seater for 4 travellers
Issue we had were with vehicle breakdown on 2 of out 8 days safari. We lost 2 half days. However given the terrain it is no wonder vehicles breakdown. However I feel there could have been some small compensation given our loss of day and unlikely we will return to Kenya, Tanzania.
On the whole, I would recommend the agent.
IN
20-35 years of age | Experience level: 2-5 safaris
Smooth Experience! Great driver/guide!
I went for the 3 day trip to Masai Mara and the village experience. All experiences were smooth. The stay was great. Our guide Raymond was awesome with everything.
50-65 years of age | Experience level: over 5 safaris
Very helpful friendly and professional
our trip was nearly everything we wanted. there were a few little hiccups but overall was great. our guide was very nice and helpful with the locals , seemed to know someone everywhere we went which was helpful. there was a problem at the chimpanzees we had to wait for 1 hour for our tour too start when everyone else had already left (they said it was the computer system but everyone else got to leave on time) also a boat tour that was paid for before we left had to paid for again as our guide didnt have the money to pay for it, so if we didnt have the cash we would have missed out. The service we recieved at all the places we stayed was great ,the staff were friendly and helpful and the resorts were beautiful.
NO
20-35 years of age | Experience level: over 5 safaris
Service-minded
We booked our tour just a couple of days before and Avitus managed to plan and book everything. Some problems did occur, but Avitus managed to solve them. The tour guide was very experienced, which we appreciated. All in all a great trip.
IN
35-50 years of age | Experience level: 2-5 safaris
Reliable operators offer smooth logistics, expert guides, and unforgettable safari experience
Lodging was comfortable and met expectations. Rooms were clean, well-maintained, and provided a relaxing space after the safari.
Food quality was average, with limited variety. Meals lacked flavor and could benefit from more local and fresh options.
Safari experience was enjoyable and memorable. The drives offered thrilling moments and stunning views of diverse wildlife.
Well-organized game drives offered great wildlife sightings. Guides were knowledgeable and ensured guests didn’t miss key animal encounters.
CN
35-50 years of age | Experience level: first safari
The guide is very good and tries his best
The company's arrangements are reasonable, and the hotel service is also good. However, the small group's mandatory payment is unreasonable, as the tour fee is already quite high.
MY
Our guide was very good and the price reasonable
Overall, we had a great experience in Amboseli and Tsavo West (although unfortunately did not get to see the rhinos). The hot air balloon experience was great.
The Masai village experience was so good in that we were charged 20USD per person ‘donation’ but in addition to that, we were pressured to buying many of their handicrafts.
CN
20-35 years of age | Experience level: first safari
good
It would have been even better if you could have taken us to the airport.
CN
50-65 years of age | Experience level: 2-5 safaris
The tour was very exciting, but the management was a bit chaotic
The booking process was relatively smooth and seamless. Mr. Monametsi responded to emails promptly and professionally, and the price was very reasonable. I quickly completed the reservation and payment for our family of ten. However, about two weeks before departure, I lost contact with Mr. Monametsi. My emails went unanswered. I later learned that Mr. Monametsi wasn't actually leading the tour group, but rather was managing and directing the group from his office. I couldn't figure out why he didn't respond to my crucial inquiries at this crucial time before our departure.
Our group set off with trepidation, fearing they wouldn't honor their prior agreement. Fortunately, a few hours before arriving in Zimbabwe, we received an email from Mr. Monametsi's friend, providing the details and phone number of our airport pickup. We met our pickup person at the Zimbabwean airport without incident, and we thought we could finally join our scheduled Zimbabwe and Botswana trip. However, he was only responsible for picking us up at the hotel and had no idea about our five-day tour. We spent the first and second days in confusion, making numerous phone calls and wasting considerable time trying to find someone. The next day, our driver dropped us off at the Botswana border and handed us over to a Botswanan driver. He, completely clueless about the itinerary, simply dropped us off at our pre-booked hotel and disappeared. We had to rely on the help of the hotel's owner, using her WhatsApp account, to contact Mr. Monametsi and confirm our safari arrangements. The communication was so poor that we missed several planned activities and wasted significant time. Fortunately, on the morning of the third day, the safari driver arrived at our hotel, and we were finally able to begin our subsequent itinerary.
Our trip had to be condensed and adjusted, with changes occurring daily. However, the team was very professional, especially Ben, our driver and guide, as well as the chef and logistics team. We thoroughly enjoyed the trip. Overall, the trip was truly fascinating. We saw lions, leopards, countless elephants, and various herbivores. The Okavango Delta was flooded this year, making many areas inaccessible and lacking in animal life. Savuti was particularly impressive with its abundance of lions. At the end of the trip, our driver, Ben, rescued a wounded elephant on the roadside, which was truly remarkable.
Apart from some confusion in communication and arrangements, this company is still worthy of praise. It is very cost-effective, has a lot of service staff, and the service quality is also very good. The food is especially good. Overall it is worth recommending!
