CN
20-35 years of age | Experience level: first safari
healing&soothing
We booked a 9-day, 8-night trip with James as our driver. For the first 7 days, we were very happy and grateful to James for his patient explanations about the animals and his enthusiastic efforts in finding them. We also want to thank Dennis for helping us with flight delays. However, there were some issues that made us unhappy, and these seemed to worsen in the last two days:
James' personal state: James seemed to be a bit late every day initially, which we didn't mind at first, but by the eighth day, he seemed quite distracted. While waiting for the elephants to pass, he was even watching TV shows. Additionally, we felt we could have had a priority spot to view the elephants, but it was taken by others.
Tip issue: We initially communicated with James that we would give him the tips on the last day. However, the day before, we felt he was urging us to give them. After giving the tips, he was very late the next day, claiming he was waiting for us in different places, which was quite frustrating.
Duration of Game Drives: According to our communication with James, each day's Game Drive was only five hours, including the time from the hotel and back. However, we met other people who said their Game Drives lasted more than five hours.
Lunch issue on the ninth day in Nairobi: Dennis informed us that James was aware, but James claimed he had no knowledge that our booking included lunch in Nairobi. He even blamed us for not informing him in advance, which led to the possibility of having to eat packed lunches in the car on our way to the airport. The lunch fee was non-refundable. Eventually, after much effort on our part, we managed to have lunch in Nairobi, and for the first time, we saw how fast James could actually drive!
ES
20-35 years of age | Experience level: first safari
Beautiful landscapes and nature, but many hours of distance between parks
It is true that the customer service is very efficient and friendly.In my case I did the tour at the end of May and the parks, especially Nakuru, had many parts without access which It made the experience contraversial, since I could not fully enjoy the parks and no one warned me about this.
On the other hand, the safari adventure depends a lot on the driver, in the first place they assigned me a driver for the first 4 days, who explained the interaction and explanation of animals, itinerary...(Everything a guide should do, he didn't do), but for the last Amboseli park they changed me to another group with another driver Kikitu He changed my experience because of how he treated people, his hospitality, great explanations and lots of laughter. The best driver and travel friend.
35-50 years of age | Experience level: first safari
Serengetti : A mindblowing safari with Mountainwarriors
Mountain Warriors , what an amazing company!! The safari that was organised blew us away. Serngetti and Ngorongoro crater were the highligts . We could not have asked for a better expereince . Special thanks to Rehma , their customer representative who was with us every step of the way . The management went an extra mile to make us feel comfortable . Their quick reaction ,when a room was not upto the expected standards and to resolve it with an alternate hotel really imppressed us.
DE
Experienced friendly guide
Davis is very familiar with birding and the area where he operates. I traveled with him already two times. I’ve had thoroughly organized, completely trouble free trips with a highly knowledgeable and personable guide, I would highly recommend him for your trip to Uganda. Mietek Kuzma
PT
35-50 years of age | Experience level: first safari
Review about Tarangire National Park by Teodora Toste
Would like to see a little more!
NL
20-35 years of age | Experience level: first safari
I had an amazing experience with this Safari Masai Mara
I had an amazing experience with this Safari Masai Mara . Great customer service, outstanding members of staff, with an excellent after-sale support. I recommend Safari Masai Mara to anyone wishing to travel locally and abroad. Kudos👍
US
20-35 years of age | Experience level: first safari
Bakari was confident and experienced; we always felt safe and cared for, and he surprised us a lot!
Value for the money: exceeded expectations! We had high expectations for this trip and we were blown away by the experience! What we experienced was easily worth more.
Communications and service: most of the communications were good, except they didn’t describe well what we would need for camping. For example, we were told that all we needed for camping equipment would be provided, but in reality there was no toilet paper at the camp grounds, no pillows, no rags or towels, no soap or shampoo, and sleeping bags weren’t tracked each camp sight so we ended up using the bag of someone else the second night.
Also, there were only cold showers, which is a problem of the camp grounds (not the tour company) but they did not prepare us for that.
Reliability: they were VERY on time and I felt they were completely reliable with how/when/where things would happen. We also felt safe the whole time.
Tour itself: Trip of a Lifetime! It wasn’t luxurious, but it was safe, fun, with an easy atmosphere, friendly, and there was a sense of adventure the whole time. Bakari was very accommodating based on everyone’s interests and needs. He was an expert at spotting animals, some so far away that we couldn’t even see them with binoculars until he brought us up close to them. We got very close to all of the big 5 except a leopard, and we got very close to many other animals.
We would EASILY use this tour company, and especially the tour guide, Bakari, again.
EC
20-35 years of age | Experience level: first safari
Fast attention
I discovered the operator online, at first I obviously had doubts, however, Kennedi helped me a lot with all her answers. The transfer was punctual, the Meals (8/10) and spectacular activities.
Thank you very much to the team, I hope to travel with you again soon.
(automatic translation from Spanish)
DE
20-35 years of age | Experience level: first safari
Very Good Safari
IT was a very good experience. The Guide was good and the food also. I will do it again
65+ years of age | Experience level: 2-5 safaris
Spectacular
The roads are disgusting. I feel sorry for the vehicle and driver
The roads department should get there together and do something about it