EE
35-50 years of age | Experience level: first safari
Great safari
We went on a two-day safari Zanzibar-Tarangine, Ngorongoro safari, which was well organized and everything went perfectly. Everything was done for us and we didn't have to worry about anything. From the very beginning, Sharon was very helpful and took into account all our wishes. It's great that Didas was with us on our first safari. We got to see all the animals we wanted, zebras, giraffes, lions, hyenas, etc. I recommend Senegreti Sunrise Safari - in addition to an awesome safari experience, you also get very nice and friendly guides 😊
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EE
35-50 years of age | Experience level: first safari
Wonderful
We went on a two-day safari, it was all worth it. The overnight stay was good. Ngorongoro Crater National Park is a wonderful place. You can see all the animals at once.
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DE
35-50 years of age | Experience level: first safari
Beware of booking with Hallmark -severe operational lapses that required escalation with authorities
We selected Hallmark Travel Planners after careful research. Pre-booking communication with Levis was strong; responsiveness declined markedly after the down payment was made, and repeated operational and financial issues emerged during our trip that significantly impacted our experience.
Key issues included:
• Being asked to pay USD 990 in conservancy fees that had already been prepaid by us.
• Failure to secure our prepaid beach resort booking in Diani Beach, with rebooking to a hotel of lower standard without proactive communication and transparency regarding the price difference (refunded after pressure).
• Provision of a downgraded safari vehicle for a portion of our safari without prior notification.
• Inconsistent provision of promised water on game drives.
• Milestone birthday activity was cancelled at short notice due to payment issues on Hallmark's part. The activity had to be rescheduled to the next day.
The most troubling aspect was the reactive communication approach. Emails frequently went unanswered, phone calls were not returned at all, and issues were addressed only after escalation.
During the tour, a reimbursement of USD 1,350 was agreed upon after we had escalated the lapses to the relevant regulatory bodies. Although we were informed that payment had been made, we did not receive the funds for a significant period without explanation for the delay. Standard proof of international transfer was not provided, and the resolution required repeated follow-up and another external escalation with the Kenyan Association of Tour Operators and the Tourism Regulatory Authority.
This was intended to be a milestone family vacation. A substantial portion of our time was spent managing issues that should not have arisen. While financial discrepancies were eventually corrected, the experience fell short of the contracted terms. We cannot recommend this operator at all.
CN
35-50 years of age | Experience level: first safari
The best safari host in Tanzania
The price is lower than I thoght,but,the service and quality is much more better than I thought.
Accomodation is good, car is clean.Driver is so acknowlaged,he knows everything about the safari and the environment,and he is so good at watching birds!!
There is nothing bad I can tell about this trip,everything is just perfect!
35-50 years of age | Experience level: first safari
Jannet was so kind and good
It was beautiful bliss and we would love to visit again.We saw different animals and the nature was so lovely .The waterfall was breathtakingly wonderful.We also saw the David Livingston statue.The people there were so kind and loving towards us.It was a great experience and worth doing again
BG
50-65 years of age | Experience level: first safari
Relible operator with expirinced dreivers/gudies and greate guide Emmah
Safary proved to be a reliable operator with experienced and dedicated drivers and guides. The team was flexible and made sure we were able to see most of the animals we were hoping for, even adjusting plans according to the weather. Our guide, Emmah, was outstanding—open, communicative, friendly, very responsive, and speaking excellent English. The whole team remained calm and professional during unexpected vehicle issues, handling repairs efficiently and still managing to get us to the airport in time for our flights. Their commitment to customer care was evident throughout the trip. The only area for improvement would be to take a more proactive approach to vehicle maintenance to avoid such delays in the future.
DE
35-50 years of age | Experience level: over 5 safaris
Very professional and welcoming tour operator and guides
My dream to see Ethiopian wolf during the Bale Mountains Tour came true, and I got so much more than I hoped for! Not only were the Ethiopian wolf sightings unique, the landscape was absolutely stunning, from the high mountain plateau to the lush forests below. I saw so much other wildlife, including colobus monkeys, serval and mountain nyala. And the rural Ethiopia experience is the cherry on top - never a dull moment! Massive thanks to Kenaw and the knowledgeable tour guide Temame for making me feel right at home. I also ended up joining Kenaw for an Addis Ababa day tour and had a great time! We visited lots of places and I ended up really liking the city
CN
20-35 years of age | Experience level: first safari
the big five
I had an amazing safari experience and was very happy to meet Ken. He is a truly interesting and knowledgeable guide who introduced us to all kinds of animals along the way, making the journey both fun and educational.
The trip was filled with joy and laughter, and I was lucky enough to fulfill my dream of seeing the Big Five. I feel very fortunate and look forward to meeting Ken again next time. By then, I will be a good student — I can already recite the names of the Big Five by heart.
CN
35-50 years of age | Experience level: 2-5 safaris
it is a very good experience
I had an amazing safari experience! A huge thank you to my guide, Ken, who was not only incredibly friendly and funny but also a true professional. He had an excellent eye for the best photo angles and shared so much fascinating knowledge about the animals. The tour company was also very supportive and helpful throughout the trip. Highly recommend!
20-35 years of age | Experience level: first safari
Davis is an expert and passionate to elaborating the nature who creates a memorable exploration
We selected Ace Tanzania Tours after being recommended by my brother. For sure they were completely up to the mark.
We did not experience even a single iota of discomfort & and we created so many gorgeous memories We didn't have to spend anything extra. Davis was Our point of contact, He continuously checked in and took feedback every day during the trip, which was very inspiring.