CA
Thorough and professional
Our guide, Chui, lead us on the most amazing five day safari. We were awoken by animals outside our tent at night, saw all the big five, took our time taking the most fabulous photographs. The accommodations were terrific. I would highly recommend Savannah Explorers for anyone coming on a safari. Prior to the trip, Augustin our trip coordinator answered all our questions and accommodated requests. We were very impressed with the detailed agenda that he prepared. Thank you for a wonderful trip.
RS
35-50 years of age | Experience level: 2-5 safaris
AVOID Dwayne Tours & Safaris tour operator
From our experience, I would recommend that you AVOID Dwayne Tours & Safaris tour operator
The service with Dwayne Tours & Safaris was extremely disappointing, showing no respect for clients. I want to briefly share my experience to warn others about this agency, which operates in a completely unprofessional way.
Here are just some of the issues we faced:
• We booked and paid for a private tour, which was not provided. Instead, we were placed in a random group without being asked.
• At Chobe River, our program stated we would have a morning game drive starting at 8:30, but we only left around 11–11:30, when animals are much less active due to the heat.
• The “private” game drive turned into waiting for a group of teenagers who were more interested in taking photos in the driver’s seat and climbing trees, while we sat in the vehicle for half an hour. The drive itself lasted only 2 hours (including the waiting), instead of the promised 3 hours.
• Despite paying for an all-inclusive package, we were told there was no water and initially no lunch at the lodge (this was later corrected, but only after a dispute).
• I tried to address these issues with Lloyd, the operator, but he only kept saying “everything will be fine,” without doing anything to make up for the wasted and very expensive time. After traveling 24 hours to get there, his complete lack of awareness or respect for our time and money was shocking.
• When I asked for at least a discount or some compensation, he kept nodding but never did anything about it.
The next day, we were supposed to drive through Savuti to the Okavango Delta. Lloyd told us the journey normally takes about 6 hours (or 8 if stopping along the way). In reality, without any stops, it took us more than 11 hours, which completely ruined our schedule and cost us valuable time on what was already a short trip. This was also our wedding anniversary, which made it even more frustrating.
Later that day, instead of the planned private afternoon game drive, we were again added to another group that had booked a mokoro excursion – so both their plans and ours were ruined. We just sat waiting in the vehicle for them to return. When we tried to talk to Lloyd again in the evening, he became dismissive and even rude. Together with the Kwai Expedition Camp management, he promised us a full day private game drive the following day to “make things right.” Of course, that was another empty promise – we were again joined by strangers and got maybe three hours of private time in total.
At the end of the trip, my husband gave Lloyd the final payment with the words: “If you think you earned it, take it; if not, it’s up to you.” Without a second of hesitation or remorse for the terrible service, Lloyd took the full amount.
After we returned, my husband gave him one last chance to show at least minimal responsibility by refunding part of the money. He never responded.
This was by far our worst safari experience ever – unprofessional, disorganized, and completely disrespectful towards clients.
👉 I feel responsible to warn other travelers: Avoid Dwayne Tours & Safaris at all costs.
50-65 years of age | Experience level: first safari
Exceptional package and service!
This was one of the best vacation packages we had. The tour driver Sammy was exceptional. He went out of the way to show us wild animals very close as possible in Masai Mara! He was the first one to reach prime spots and he was extremely knowledgeable! Great accommodation, food and exceptional service! Pricing also was extremely reasonable! Highly Recommended operator for Kenya safari vacation!!
RS
20-35 years of age | Experience level: first safari
Richie was a wonderful, kind and professional tour operator.
From start to finish, I was really surprised from how the tour is managed. Everything was on point, on time I do not say this lightly, I highly recommend Jocky Tours and Safaris.
I'd gladly contact them again if I ever come back and I will for sure, because the experience was out of this world.
Also, we had some of the best guides that I've ever encountered.. Richie, you were the man!
DE
35-50 years of age | Experience level: first safari
Great experience, best truck, absolute reliable
We had a 5 day tour with Nick in his truck through Uganda with Chimp and Gorilla Trekking. Nick cared perfectly for us - from the first contact till the end of the tour. What we really appreciated was his reliability. The communication was clear, we had great communication before the tour, he was always quick replying and punctual. He made offers to adjust the tour to get the best experience for us.
The truck is in perfect condition (whats quite important in Uganda) and provides a very comfortable stay with everything you need. We loved it! Camping in Uganda means to be in great contact with the nature and animals and on the same time the truck provides such a comfortness.
Nick organised everything well, from permits for gorilla trekking to additional guides on safari to get the best spottings!
All in all we had a perfect stay in Uganda and only can recommend Meanda Uganda.
35-50 years of age | Experience level: first safari
Patient, Kind, Learned and Friendly
Wonderful safari experience from being picked up at the airport and dropped off. Our guide, accommodation and food were first rate. We learned a lot from our guide on our travels around the Serengeti and saw the big five and more. I couldn’t recommend this experience more highly.
20-35 years of age | Experience level: 2-5 safaris
Excellent service
Excellent service, hotel Pickup and airport drop off. Competitive price compared to other operators.
CA
50-65 years of age | Experience level: first safari
Tyani was very friendly and a trustworthy driver!
Ryan I was a friendly and trusted driver. I recommend driving with him.
CA
65+ years of age | Experience level: first safari
Tyani was a great driver
Tyani was friendly courteous, a good driver and was a good communicator.
AE
35-50 years of age | Experience level: first safari
Well organised and great planning overall!
Transportation was super comfortable, fast and easy! Tiyani's a great driver too!
