US
50-65 years of age | Experience level: first safari
Worked out but stressful
I used Flash Mc Tours to do day trips in Nairobi and to provide driver service as we were flying in and out of Nairobi to Zambia and Tanzania. The first driver went to the wrong terminal. Fortunately, my son had a phone that could make international calls so the driver finally was contacted and provided the ride to hotel. The next day, a different driver picked us up on time and did a great job taking us to Amboseli NP. Our main contact Peter seemed disorganized and wanted us to provide flight information repeatedly. He also forgot to schedule a driver for one day until we reminded him.
The last day we had a city tour. Our driver was nearly an hour late with Peter and the driver pointing out that it was the other's fault. Our city tour driver told us that he specialized in city tours but really turned out to just be a very pleasant driver. He provided very little information.
If you are going to use Peter and Flash Mc Tours, I suggest that you constantly remind Peter about your needs. Perhaps our problems would have been less if we had a continual safari instead of needing services over 2 weeks as we flew in and out of Nairobi. However, I was upfront and contracted with Peter for the services before arriving in Nairobi.
US
Just OK.
Tanzania is gorgeous and the safari experience is truly “once in a lifetime”, plus the staff in the lodges especially porters, waiters, chefs etc are simply excellent. All of these factors make a Tanzania safari an amazing vacation.
As a tour operator there are 100s of options and most appear to be similar. I don’t think we got anything commendable from Asilia Africa (ground operator for Audley) but we don’t have anything to compare as this was a first time. We figure most operators have the standard packages and they just sell the same to every customer, so nothing exceptional or noteworthy about this company.
Two concerns -
1) the final day of our trip was a mess with no planned activities/meals or even the willingness to help us - while we were on our own to figure out our day until the 10pm flight. We purchased a package and expected they would pay attention to all the details or at least bother to help when we reached out to request some assistance (via the guide). Very frustrating to feel abandoned, hungry and stressed even if it’s just the “last day”.
2) perhaps our mistake in trusting them/the guide - but the guide took us to a store to buy tanzanite and we spent a considerable big amount. Shockingly he hung out right next to us as we shopped affording no privacy despite requesting that we will be out in an hour, and then he collected money as commission from the store as we left with our purchase! Are they (asilia,store, guide) all into a scam or did we make a genuine purchase. Left a very poor taste about trust and reliability for us at so many levels.
TH
20-35 years of age | Experience level: first safari
Review about Ngorongoro Crater by Akira Sorajja
So sad that we cannot see rhino on the day we went there
US
35-50 years of age | Experience level: over 5 safaris
Overall nice experience but a little more bang for buck expected
The staff were friendly and accommodating, changing the itinerary as per requests without fuss. The only thing we were really unhappy about was the driver's level of experience. While very nice and professional, he was just that, a driver. He clearly did not have a lot of experience as a guide and could not properly answer a lot of our questions. In the end we found out he was a trainee. If that was the case, I wonder why he was sent to guide us on his own instead of in accompaniment of an experienced guide from whom he could learn. For the money spent on this trip, that is the least Wildebeest Safari could have done. We would consider going with them again, but would certainly ensure we have someone who is more knowledgeable.
BE
50-65 years of age | Experience level: first safari
Bisar
We have a good holiday with KWSS, but at the last evening when we arrived at the hotel we have to pay our stay self (110 dollars), altough the stay was included in our trip. that was on august 3, and also our ride to the airport for 10 dollars.
So i think we have the luck to finish our trip with a minor problem when i look at all the other comments.
PS, Sorry for my poor english.
50-65 years of age | Experience level: 2-5 safaris
Hotels and luxurious camps were excellent but not happy with the guide provided by Savannah Explorer
We booked our safari with Savannah Explorers whose service was excellent when booking etc. The land cruiser provided could be improved. We saw a lot of wildlife except including gazelles, antelopes, zebras, wildebeest, giraffes but the lions, lionesses, leopards, cheetahs were extremely rare. The best wildlife was in North Serengeti and Central Serengeti. Not much wildlife Ngorongoro and Lake Manyara was a waste of time - did not sea any tree lions. We stayed in Wellcome lodges and camps which were excellent, top class. The food was great when in the lodges and camps but unfortunately got fed of up picnic lunches, so carry your own foodstuff as well, as there is very limited stuff they can offer for picnic lunch boxes. Make sure when you book, you mention to the company to give you a knowledgeable guide who is familiar with the surroundings, knowledgeable of the wildlife, and all the roads in the park as unfortunately our guard was not up the standard and hence were disappointed somewhat regarding e service we got from him. Overall we were happy with the company but there is room for improvement in certain areas. I am happy to recommend this company provided an excellent guide/driver is provided. Make sure you have a good camera with excellent zoom to take good pictures.
MX
35-50 years of age | Experience level: 2-5 safaris
Review about Lake Manyara National Park by Carmen Morelos
Lake Manyara is beautiful , but i see more monkeys , than any other anímals.
BE
35-50 years of age | Experience level: 2-5 safaris
They need to improve certain areas
I did a 7 day tour with Karumuna Safaris as solo traveller. The good points:
- The cost was much lower compared to other agencies... But be aware that you get what you pay for. They delivered, but the accommodation was quite basic most of the times, and the guide and driver quite young and unexperienced
- They managed to organize everything in a very short notice. Richard went the extra mile to make sure I did not miss a thing, even though a lot of the attractions were fully booked. I missed the chimps during the chimpanzee tracking, but it's not their fault
- Flexibility with payment methods
The bad points:
- Henry, the guide, was quite unexperienced and he lacks customer service skills. There was a constant lack of communication, he was late (90min late on one ocassion) and disaorganized quite often (not even aware of the plan for next day). I communicated with him to find a solution together and he simply did not care and became even more aloof. He even got quite arrogant, i.e. I asked him why we were stopping so often when actually we were late to reach our destination, and he said "all the stops are strictly necessary". Truth is, some of the stops were for them to buy food for their families... Should not be a problem if you communicate it in a different way.
- Driving issues: we were driving quite fast in many occasions, to the point that we run once into a bumper without braking off and I literally went flying towards the front. They were stopped by the police and got a fine (not sure why) and also the van had mechanical issues which forced us to stop to get it repaired
- Trying to save money on silly things: for example, refusing to use the A/C in the car when it was quite hot and opening windows instead (so you are breathing fumes be getting dust inside) saying that the airco consumes too much petrol, or stopping to get bananas as a snack and asking you to pay 1000 ugx out of total cost of 2000, when 7 out of the 10 bananas were eaten by the guide and the driver
I personally found the experience a bit unfortunate, because with little effort it could have been much better... But I got the impression that they did not care anymore at some point (I haven't heard again from anyone in the agency, even though I'm still around in Kampala). The trip was quite ok but those small things sometimes can make a big difference... You might think I may sound picky, but I have worked and travelled in many countries in Africa, so my standards are quite low compared to the classic Western tourist. To summarize, go for them if you are in a very low budget but if you can pay more, I recommend you look for other options
IN
35-50 years of age | Experience level: first safari
Not bad
Had booked for Masai Mara with Kenamoti tours for 3D/2N but was asked in Nairobi to join with guests of Safarisinkenya tours.
Edward (Driver cum guide) was a nice person. Always very cooperative and friendly. In the morning of third day no activities was implemented. However, overall not a bad experience.
SA
20-35 years of age | Experience level: over 5 safaris
5 STAR to the drivers/tour guide of the itinerary, dissatisfied with the tour operator Robert
PLZ READ MY REVIEW AS A REFERENCE BEFORE YOUR BOOKING
Overral it's a fantastic experience of safaris in Kenya, I went different national parks or reserves with 3 different drivers, Stanley, Leban, Manifest, under their expertise, I saw all the BIG FIVE and other species of wild animals and birds, even stepping on Tanzania for couples of hours.
But I still wanted to highlight the problems I was facing, leaving other travelers a kind reminder.
1. Generally speaking, there is NO big difference to book a tour from any operator from this website. Cuz all budget tour they mix ppl with different group, for example, my Masai Mara tour, 8 ppl from 6 agencies, my Ambselli tour, other 6 ppl from 4 agencies.
2. Dishonesty of Robert: Operator Robert PROMISED me in email, his agency is the operator, but actually not even 1 driver is working for him. He's the guy attracting customers from website, hotels, streets etc. then he handled ppl to drivers/ tour guides. Therefore, the experience of safari good or not, definitely depends on your luck to meet a driver. So why spend so much time to compare different agencies here?
3. Robert PROMISED in email, single room is provided during the whole itinerary. But in Masai Mara, Ambesselli, 4 nights I stayed in a shared room (tripple room in Masai, the worst room in Ambesselli). even in Nakuru & Naivasha, i need to negotiate with hotels by myself to get a single room, reception said never receive the request from Robert! WHAT A BIG SHAME! After paying off the money, Robert broke all the promises and disappeared, no replying my emails and phone calls
4. the first day is diastrous, they picked up at 7am from my hotel, then we started the tour 10am, Robert spent 3 hours in downtown to looking for ppl and agencies to make up a group. then he asked 8 ppl packed in a 7 seated sedan, 4 ppl seated on 3 chair, 2 hour driving to meeting point... it was HORRIBLE... thanks God Koreans travellers are slim