AE
20-35 years of age | Experience level: 2-5 safaris
Change in itinerary, no communication maintained, overall a bad time
Communicated that pick up will be 07:45 am but the driver appeared at 6:30 and was insisting to join immediately as some other people are waiting. On the way after asking the driver I came to know the itinerary is completely changed and Jimmy didn't inform anything. Picked up from my hotel dropped at another hotel. Picked up by another driver and dropped to a camp in Manyara where I had no itinerary to go. After waiting for 2 hours picked up by the actual safari vehicle at 11 am and drove to Serengeti while the original itinerary was Tarangire for the first day and next day early morning start for Serengeti. The whole day gone driving to Serengeti and reached at 7 pm. No game drive on the first day and lost the whole day in travelling.
They didn't inform that the tents to be pitched by ourselves. Had to do that in the rain at night!
After Serengeti & Ngorongoro, no information received who will pick up and which camp as this group had the last day on Safari.
Finally was dropped to a camp near Manyara. The camp was fantastic, the first time in 3 days was feeling well in Tanzania.
Last day the driver was supposed to pick up at 7:30 am and the driver arrived at 9:30. As I had the flight scheduled at 19:40 from Kilimanjaro airport, one driver was supposed to pick up at the park gate so that others in the group can continue with the safari. No driver arrived. The safari had to end early for others also and drove on the way to Arusha. On the way petrol ran out and the driver was complaining that the safari company didn't pay full amount to fill petrol. Somehow he arranged petrol on a highway garage.
After a drive I meet the driver who is supposed to drop me to Arusha. The driver was driving the car as if its a bullock cart and he was so scared of driving in traffic.
I insisted that I am dropped in the taxi stand for taking a taxi negotiated with good rate for Kilimanjaro airport. I was informed one driver is waiting at Arusha to drop me to the airport and I was in an impression that the drop off could be complementary for making my life so bad for last 4 days! :) The driver dropped me and asked the full amount 40 USD. I could have easily take a taxi from the taxi stand with less fare if I was dropped there and in time!
Overall what is experienced is they are very bad at communication and tour management and do not care about client satisfaction. Although most of the people are good at heart and very simple. They need to improve communication & management.
PL
20-35 years of age | Experience level: first safari
Everything as promised. Enjoy Fig Tree Tours
Everything was as promised except of pickup time on first day. Although we were picked up after 7 we left for Safari after 10:30 am because car was waiting for people booked in different companies. In the car each one of us had safari sold by different company but it was not a problem at all.
Safari was better the expected. We have seen thousands of animals and all kinds that were possible to be seen in Serengeti/Tarangire/Ngorongoro. Tents were very basic but that's what was in the offer :)
Food was good. Car was little bit used but still ok. Driver was great and very helpful.
For sure I can recommend this company :)
CA
50-65 years of age | Experience level: first safari
Truly amazing experience, and with the best guide ever!
Twaha drove to Kigali, Rwanda to pick up a friend and I to do gorilla trekking in Uganda. He was organized and on time. Turned out, he was great company as well! We had such a fun time. Twaha is very personable and a pleasure to be around, and seems to know everybody! He had to navigate some pretty treacherous, washed out roads to get us to the Bwindi forest on time, but we always felt safe. After our 2 days of gorilla trekking, he drove us back to Kigali. Whenever we wanted to stop anywhere, he was always so accommodating (coffee shop, pictures, more pictures...) and always with a smile. Never made us feel like we were wasting his time. Also, a big shout out to Teresa, his office manager. She was always quick with the email replies, schedules, and list of what we needed. I wish we had the chance to thank her in person. Thanks Twaha and Teresa! Keep up the great work!
NL
20-35 years of age | Experience level: 2-5 safaris
The best day trip!
Our guide was so professional, he was very knowledgeable about the people and area. The waterfall was beautiful and the hike was not hard at all. Thank you so much we had a great day!!!
US
65+ years of age | Experience level: 2-5 safaris
Trip to Tanzania
My wife and I went with another couple on a 5 day safari in Tanzania with Travel Partners. We visited 3 national parks, including a 2-night stay in the Serengeti. Our guide was extremely knowledgeable, personable, and spoke very good English. We all had a great time, and I've already recommended it to other friends.
US
35-50 years of age | Experience level: 2-5 safaris
Everything went very smoothly. Sander was very responsive and helpful during out trip.
The tour was great. Even when there were issues with the experience Sander was always available to help. Overall everything went very well! The driver was fantastic and always helpful, the accommodations were exactly what we had asked for, and the animals were out and having fun!
20-35 years of age | Experience level: first safari
Awesome
Having gone with them once the experience was good and I really liked it...
US
20-35 years of age | Experience level: 2-5 safaris
A budget tour and you get what you pay for
Definitely a budget option, and you get what you pay for. Accomodations were a little run down, but functional. Food was good East African fare. I had two drivers/guides during my trip. The first was not very social and his van was very rickety. We almost broke down and got stuck multiple times. He got us to the animals, but also tried to talk us out of a morning game drive. The second driver was much more personable and I really enjoyed riding with him.
Overall, I would consider booking with them again, but will probably pay a little more and go for a smoother experience.
20-35 years of age | Experience level: 2-5 safaris
Absolutely stunning service
A very gud tour guide with excellent service with lots of understanding Nd communication
CH
20-35 years of age | Experience level: 2-5 safaris
Flexible, communicative and reliable organisation and a good tour
It was pretty good in all ways.
But one member of our group needed to go to the airport after the tour and not mentioning an extra fee, did the driver expect one of another KSH 1000.- after delievering her there.
Honest as i am is this a general phenomena in Kenia, which i really recommend everybody there to change immediately. It makes people just feeling tricked. And tricked people will usually not come back again. In whatever kind of case.
I told it to the driver (who otherwise made a great job) and Mr. Wilson already. I hope they will change that in the future. Being even there that communicative as they have been in any other case.
Otherwise, great job!
Well back to my experience, the safari was good, the accommodation at Lenchada was okay and for my part was everything done as promised.
I can and really will recommend Masai Mara Train.