35-50 years of age | Experience level: 2-5 safaris
Absolutely recommended for Budget travellers
Raymond , our driver and guide was very helpful, friendly and accommodative. They mentioned in the website and over email that they will arrange accommodation in Enchoro Wildlife Camp, which was a false notification. Though the camp which they made us stay was equally good in terms of safety and the host staffs. In terms of the accommodation arrangements, tents were descent, food was good and staff was very friendly.
In terms of the whole trip , the game drives were very well arranged by Raymond. He was trying his best for the travellers to take plenty of photographs or view with binoculars. The lady who was cordinating in Kenya was also professional and catered to things like arranging cabs to the airport etc.
*If you are looking for a jungle like stay in a tent with the feel of the jungle around local people, then go for it. But if your needs prioritise luxury accommodation and resort type stay, this is not for you.*
AR
20-35 years of age | Experience level: first safari
Amazing Safari Holiday
We recently returned from an incredible honeymoon safari with Africa Flash, and despite some initial hiccups, we can't praise them enough!
The team tailored our trip to perfection, notifying hotels of our special occasion and ensuring a warm welcome. The carefully curated itinerary took us to stunning hotels and national parks, exceeding our expectations.
Our exceptional guide, Simon, was the true highlight. His expertise and passion for wildlife shone through as he skillfully maneuvered us into prime viewing positions, often mere feet from the animals. Simon's constant communication with other guides ensured we were always in the right place at the right time.
However, there were some areas for improvement:
• Africa Flash forgot to inform us that we needed a visa for Kenya, which caused unnecessary stress upon arrival. Thankfully, they expedited the visa process at the airport.
• On the first day, there was a miscommunication, and our guide wasn't aware of our arrival, leaving us waiting at the airport for over 3 hours.
• Communication regarding our lost luggage issue could have been better. While they ultimately resolved the issue, it took over a week, and we would have appreciated more frequent updates.
Despite these issues, we wholeheartedly recommend Africa Flash, particularly Simon, for an unforgettable safari experience. Their attention to detail, flexibility, and dedication to customer satisfaction make them truly exceptional.
65+ years of age | Experience level: first safari
Go wild in Zimbabwe
What a big place to visit with bumpy roads and wild animals everywhere, great to see and experience especially with hot weather to relax in. The only problem for us was the visa system being asked before we got to the customs desk, we wanted a multi access visa we got a single. So crossing the border twice meant we ended up have to pay twice.
65+ years of age | Experience level: first safari
Beautiful
Lovely nice beautiful safe should improve transport for roads and airports
DK
50-65 years of age | Experience level: over 5 safaris
Best tour company in Tanzania, [email protected]
I visited Tanzania for the first time and I was amazed by the professionalism Serengeti Smile team handled my safari. It was short and sweeet. I had the best experience thanks to them. I'll be sure to book my next safari with them!
50-65 years of age | Experience level: 2-5 safaris
Very helpful and responsive in the booking process.
Africa Bed of Roses were very easy to deal with. They responded quickly to queries by email and we were happy that they were providing what we wanted, including adding some extras in. They met us at the airport and the guide was a good driver. Accommodation was excellent. The advertised safari lodge was not available but the substitute was lovely and I would willingly return to it. The guide was obviously very familiar with the area of the Masai Mara that we visited and he was able to find lots of wonderful wildlife to observe.
Our only concern was about the actual vehicle that we travelled in. It needed jump-starting a few times and then broke down so we had to be transferred to another vehicle to complete our journey. The guide had to facilitate this himself as there was no obvious back-up . We have fed back to Africa Bed of Roses that we feel the vehicle is in need of a major service.
This incident would not stop me using them again.
DE
35-50 years of age | Experience level: first safari
supported, helpful and friendly
I was very satisfied. The food and the organization were perfect.
The guide did his best to show the animals without stressing them, chasing them or putting them under pressure. He made a very good job.
I would deduct one point for the information provided before booking.
We asked if there was a fence around the campsite. The answer was yes.
However, there was no fence around any of the campsites.
Otherwise everything worked very well. The guide ensured safety.
FR
50-65 years of age | Experience level: 2-5 safaris
park kruger
we only visited the kruger national park, lots of elephants, giraffes, buffaloes, antelopes
quite poor in felines
good if first time for a safari
JP
35-50 years of age | Experience level: first safari
Amazing safari tour!
We could see lots of animals like lion, cheetah, elephant and so on. It was unforgettable moments ever. Our guide driver Albert, he explained every animals and try to get close. He was amazing. Camp site was also nice, just we couldn’t use electricity in our own room so we needed to go to kitchen to charge our mobiles and camera but it’s still acceptable.
But we booked a car which can ride max 6ppl but actually it was 8people.
We were 4ppl group so 6 and 8 was big deference. If they explained before we would booked private one.
Anyway at total it was amazing trip, thank you so much!! Special thanks to Albert:)))
IN
20-35 years of age | Experience level: first safari
Amazing Experience |North and South Serengeti, Ngorongoro Crater & Arusha
While we truly enjoyed our trip, I believe it’s important to highlight both the positive and negative aspects to help improve future experiences for other travelers like us.
Negative Feedback:
- Vegetarian Meal Mix-up: Despite informing both three months before our booking and again two days before we arrived in Zanzibar that we are vegetarians, there was a significant lapse in communication regarding our meals.
On our first day in Seronera, we received lunch boxes with chicken. My wife unknowingly took a bite of a chicken samosa, which is deeply concerning for us, as eating non-vegetarian food is against our cultural and religious practices.
Even after notifying the lodge about this, we were served eggs the next day. As a result, we skipped two meals during our stay at Ikoma because of this miscommunication.
The lodge claimed (as per our conversation) that we were served vegetarian meals, but only a portion of the meal (biscuits and a sandwich) was vegetarian. As we had paid for a full board, we expected all the food to be vegetarian and were disappointed that this was not the case.
Dinner at South Serengeti: During our stay in South Serengeti, the only food option available for us at dinner was potato wedges, as the main course was beef. The chef explained that had he been informed about our dietary preferences, he would have prepared a suitable meal. This further confirmed that our vegetarian preferences were not communicated, leading us to miss out on yet another meal.
Overall, this communication gap around meal preferences caused us to skip three meals, which was frustrating given that we had paid for a full board plan.
Positive Feedback:
Beautiful Accommodations:
Each accommodation during our stay was absolutely beautiful, luxurious, and exceeded our expectations. They provided a very memorable experience, and we thoroughly enjoyed the comfort and ambiance.
Welcoming and Helpful Staff:
Across all locations, the staff were warm, welcoming, and always ready to help. Their hospitality made us feel comfortable and taken care of throughout our journey.
Julius – Our Outstanding Safari Guide:
This is by far the highlight of our trip! Julius, our safari driver and guide, was exceptional. His knowledge, helpfulness, and attention to detail truly elevated our experience. He was very accommodating with the difficulties we faced regarding the food and made sure that we were taken care of in every possible way. Julius is an absolute gem and deserves full credit for making our safari unforgettable.
We did enjoy our holiday overall, but I believe addressing these issues could make the experience even better for future travelers.
