SG
20-35 years of age | Experience level: first safari
Amazing, Delightful and Friendly!
In the beginning, we were a little hesitant as we were not familiar with South Africa and also our first time travelling through a tour operator. Our worries disappeared when we checked into our first flight. From then on, it was magically amazing. All the transfer rides were on time and waiting for us. The accommodations were also all ready and have been informed that this was our honeymoon thus going out of their way to make it even more magical. Prior, Sasha was extremely helpful, guiding and advising us. In fact, we initially wanted to go on a different itinerary, but she suggested otherwise which turned out to be a great one!
She did not stop there, she went further and arranged for each of our accommodation to prepare something special for us given that this was our honeymoon. And it must be said that the safari reserves and safaris that was booked by her turned out to be something almost out of this world especially for Leopard Hills. It was simply breathtaking. As it turns out, itineraries that we purchased separately were the most disappointing one as compared to what she planned for us.
Special mention also goes to Pippa as well who was prompt in responding when we were on the 'ground'.
So beautiful that we cannot wait to have her plan for our next Africa adventure!
GR
65+ years of age | Experience level: over 5 safaris
Professional booking agent with good communications with clients.
Loved our Safari staying at Hamiltons and Hoyo Hoyo lodges and then on to Cape Town. All organised and carried out professionally. Top quality service and matching game drives. Could not be faulted!!!!
US
50-65 years of age | Experience level: first safari
Heidi was amazing and worked to customize our Africa Trip.
The team at Pembury and Heidi Bedford especially took great care to plan out every detail of our trip. Once we landed in Cape Town every pick-up and drop off and tour was meticulously planned.
20-35 years of age | Experience level: 2-5 safaris
Amazing Safari Experience - 9 nights / 10 days in 3 lodges around Kruger (South Africa)
I was very satisfied by the level of service provided by Greatest Africa in helping me finding the right lodges to meet my expectations. The 3 were at the same time very different, providing diversity in the experiences and safaris offered but still very luxurious with amazing and caring staffs.
All internal flights and transfers had been booked in advance.
Throughout my trip, everything went very smoothly and I did not have to worry about a thing. All transfers arrived on time (usually even in advance in case I wanted to leave earlier) and the chauffeurs from the company Greatest Africa had chosen were all very friendly and helpful (going out of their way to make me happy).
Overall the standard of the trip was very good and I am perfectly satisfied with the experience. Definitely worth my money and would recommend it.
50-65 years of age | Experience level: first safari
Surpassed all of our expectations and more
Communications were clear, timely and courteous at all times.
Service was impeccable, and surpassed all of our expectations
The Tour was incredible, with adequate breaks. We were lucky enough to see the Big Five with the help of our eagle eyed driver.
Arrangements for our stays in the three parks were seamless, had amazing food, loved the staff and stays.
Plan to revisit in Kenya/Tanzania, and will be seeking out George and Right Choice Tours & Safaris for sure.
50-65 years of age | Experience level: first safari
Kilimanjaro trek. Fantastic, friendly and professional all the way! Recommended.
Kilimanjaro charity challenge:
TTC treated our group with professionalism and understanding. Assessing the situation daily and adapting to changes swiftly, all the while moving us towards our goal of reaching the summit.
The support we received from the guides and porters was exemplary, nothing was too much trouble and genuine friendships were formed during our 8 days on the mountain. Thoroughly well organised, I would recommend Tanzania Travel Company to anyone planning their own Tanzanian adventure!
DK
20-35 years of age | Experience level: 2-5 safaris
Worst Tour Operator Ever
NEVER PICK THIS TOUR OPERATOR.
We had ordered 11 days round-trip to Uganda. We met with the owner Richard who brought an itinerary and a contract stating that everything we payed for in the trip was based on the itinerary. However, during the trip, half of the nights the accommodation was changed last minute. The worst thing was that the accommodation change was often for the worse, and some nights we stayed in so filthy and bad accommodation we rather wanted to leave and pay for accommodation elsewhere by ourselves. In the trip we had also booked Chimpanzee trekking in Kibale as the big highlight. We arrived in a town near Kibale at around 3 pm the day before the trekking, where the tour operator (Richard) calls us to let us know that we are not able to make the Kibale chimpanzee trekking because he failed to get the permits, THE DAY BEFORE WE HAD TO GO. Additionally, the itinerary stated that lunch and drinking water would be included all days which we rarely got.
Besides these problems, there were a lot of other issues about Richard miscommunication with the driver/guide and confusing us and our guide several times. Richard does not care about his customers, he just wants their money and will thereafter ensure that you have a completely disorganized trip. We managed to get the money back from the chimpanzee trekking permits, but honestly, with all the change in accommodation and all the last minute changes he put us through, he should have compensated us a lot more money for a failed trip in many regards.
If I could, I would NEVER book this tour again and would AT ANY TIME pick another tour operator. Its one of the most stressful trips and dysfunctional tours I have ever been on even though we payed to have all inclusive in order to relax and not mind anything. Even though I go on vacation 4 times a year and have been pretty much everywhere in the world, I have never tried anything like this.
Luckily, the driver and guide Paddy was an extremely polite and nice young man. We had a very nice time with him, and we felt bad for him that he had to endure the constant miscommunication and our anger about the trip due to Richards incompetence.
LASTLY, there we some parts of the itinerary which was completely wrong and falsely stated. One of the days it was stated that you get to the park, go inside (which cost 40 dollars per day per person) and go for safari. This was not the case, and Richard would not pay to let us stay inside the park and go for safari even though he acknowledged that it was wrongly stated on the itinerary, so we ended up paying ourselves.
Lastly but not least, it got so bad at one time we went to the police in order to charge Richard and make him pay some of our money back for the failed experiences. We found out it was a very long process and did not want to spend vacation time on it, but I would wish now that we would have filed a complaint and charged him so he would hopefully learn that you cannot take tourists money and then piss on them afterwards.
I HOPE THAT NO ONE PICKS THIS COMPANY IF YOU WANT TO HAVE A GOOD NICE TIME AND RELAXING SAFARI.
Otherwise, Uganda is a lovely country and the nature and the parks a breathtaking.
FI
50-65 years of age | Experience level: first safari
Fabulous holiday in South Africa
Thank you very much, Karina, for organizing ours once in the lifetime experience in South Africa. We were in Umlani Bushcamp and Elephant Plain Game lodges. Both lodges are fantastic and we really loved all the game drives. Also, our 10 and 13 years old children loved to be there and they really enjoyed to see all the animals and play in the swimming pools.
We are really happy with Karina's support to organize our trip. Karina's response time was always really fast and Karina managed to find new lodges for us even our flight schedule changed a couple of times. Karina also organized all transportations between airports and lodges.
20-35 years of age | Experience level: 2-5 safaris
Amazing service
The customer service exceeded all our expectations. The tour operator (Liberty) not only greeted us at the airport and dropped us at the safari camp, but also made sure that we were well cared for while we were there. He took care to explain what was and wasn't included and gave us amazing tips. The tour operator even drove us around the Victoria Falls town and gave us a little impromptu tour. I would definitely trust and recommend Cocoon Safaris.
The safari itself was operated by another company, but it was great. We had morning and evening safaris. They provided coffee and snacks in the early morning before we left, and made sure the truck had thick blankets for the cold mornings and cool evenings. They showed us amazing sights and were able to spot things miles away.
US
50-65 years of age | Experience level: first safari
We had a great 4 days safari trip with Right Choice team!
Shootout to Millicent and Wycliffe and Right Choice Safari Team! We just finished an amazing, unforgettable 4 days trip in Masai Mara (2 nights); Lake Nakuru (1 night); Lake Naivasha(1hour boat ride on the 4th day). Millicent was excellent in her timely communication with clear answers. Her service was professional. Our driver Wycliffe was a very safe driver, and he was a very knowledgeable guy. We have seen a variety of animals thanks to him. Also he was very patient, he made sure we were satisfied at each stop. And the Mara Sopa Lodge, Lake Nakuru Lodge that we stayed in were too notch. The hotel staff were very friendly. Overall it was a hassel free, memorable experience. We highly recommend this tour group if you are planning to travel to East Africa.