NG
20-35 years of age | Experience level: first safari
Richard was an excellent Tour guide with a keen sense of compassion and attentiveness
I’m proud of the amazing service we received. Noah Kuti was a kind manager. The planning was top notch annd we had maximum fun, it was worth the spend. Our accommodation at Kupikee was excellent with lovely meals and AMAZING staff. A chef that could dance was the icing on the cake.
20-35 years of age | Experience level: first safari
Best service offered by safarilink
The service from safari link was great from the airport to our destination we enjoyed and felt valued, well taken care of by Theodore his curtesy was excellent.
50-65 years of age | Experience level: first safari
"ALL AROUND PROFESSIONALISM - I highly recommend Tour of Madagascar"
From Ms. Theresia putting together a great trip package (being very patient with me). Having AuGuste as my very knowledge and insightful guide, Hardy our all around and more than capable driver, and always performing preventive maintenance checks. I had no worries. I chose to spend sometimes long days on the road traveling across Madagascar, it's a way of getting a feel of what daily life is like.
My Tour selection was "10-Day Andasibe NP - Kirindy Forest -Tsingy Bemaraha NP & Baobab". A very good selection of Hotels, I really enjoyed the food. I enjoyed every bit of my Tour. See pics.
20-35 years of age | Experience level: first safari
Unforgettable 5-Day Safari
We just returned from an incredible 5-day safari with Serengeti Smile, and it was the trip of a lifetime!
From the moment we enquired, Godian made everything easy. He was always available on WhatsApp, gave us clear information, and organised the exact safari we had envisioned. His kindness and efficiency made planning stress-free.
Our guide, Hussein, was exceptional. He was professional, friendly, and extremely knowledgeable about the wildlife and the parks. He made us feel comfortable and safe, and his attention to detail turned our safari into something truly special.
While we did run into a couple of challenges — such as a return flight not being booked and a few lunches that could’ve been better — both Godian and Hussein went out of their way to resolve things quickly. Their care and dedication really stood out.
We couldn’t be happier with our experience. Thank you, Serengeti Smile, and especially Godian and Hussein, for an unforgettable safari!
35-50 years of age | Experience level: 2-5 safaris
Unmatched Safari Experience with Ibhanilfa
As a Tanzanian, it brings me joy to see a local safari company operate with such international standards. Ibhanilfa Safaris organized an unforgettable journey through Serengeti and Ngorongoro. Professional guides, well maintained vehicle, and genuine hospitality. Highly recommended for anyone seeking an authentic Tanzanian safari.
JP
35-50 years of age | Experience level: first safari
Amazing experiences
I am very satisfied with choosing Super Eagles. The 6-day safari tour was absolutely wonderful. Our driver, Mr. Newton, took care of each of us, and we were able to enjoy a truly comfortable time. We were able to see all the animals we wanted so closely, including lions, wildebeests, hippos, elephants, giraffes etc. Mr. Newton is an excellent guide who knows the national parks very well. Thank you very much for the amazing experiences!
BR
20-35 years of age | Experience level: 2-5 safaris
Dedicated
Robert, our guide, managed to fulfill every single request we had.
We saw more lions than I can count and he even managed to find the ellusive cheetah.
All in all, an amazing experience. We highly recommend Robert to anyone interest in having a complete safari experience.
FR
35-50 years of age | Experience level: first safari
5 day safari + 4 day Zanzibar
Everything was not perfect but Anitha and the team of Golden Trips reacted very well when I complained about non acceptable things.
(For information, I did a 5 day safari + 4 day Zanzibar.)
Choosing Golden Trip does not mean you will do the safari in a Golden Trip Jeep. As a solo traveler I asked to join a shared safari, so they put me in a SimbaMagic Jeep. The safari was awesome but some things did not happen as described in the quote. For instance I spent the first and the fourth night in a different hotel as indicated in the quote. It was not as good as expected, I complained, and Anitha upgraded my next hotel in Zanzibar, which was very good.
I also complained about an activity in Zanzibar (the dolphin tour was a mess) and they sent me some other locals to make another tour and it was way much better.
To conclude, I would highlight the reactivity, the quality of the quotes, the customer orientation, the availability and flexibility of Anitha and the team of Golden Trips.
35-50 years of age | Experience level: 2-5 safaris
“Don’t Worry About Anything. I’ve Got It Dear.”
“Don’t Worry About Anything, I’ve Got It Dear… Until He Didn’t.”
Those were the exact words our guide used to reassure me at the start of our safari. But what followed was a string of disorganized bookings, vehicle breakdowns, and costly mistakes that turned what should have been a seamless adventure into a stressful experience.
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Review of Kenya Tour Safari Heights
Logistical Failures:
The most critical breakdown occurred with accommodations. We were assigned the wrong room types—or worse, no rooms at all. The only property that met expectations was Miasha Luxury Tent Camp, and even that wasn’t originally part of our booking. Keekorok, the intended sister property, rerouted us after system failures—but without proper coordination, this led to disputes, incorrect room assignments, and long waits to check in.
Worse, due to a failure in securing rooms in Masai Mara, we were forced to drive five hours back to Nairobi after a full safari day, cutting short our planned two-night stay in the reserve.
Despite months of planning, there was no airport pickup for me as the group leader, nor for a participant who had arranged a separate transfer. For a company coordinating premium safari packages, this oversight was unacceptable—especially for a woman traveling and arriving late at night.
Lack of Transparency:
We were asked to make large payments in USD cash with no itemized invoices or receipts provided upfront. Attempts to obtain a clear financial breakdown were met with vague or delayed responses. Even when discrepancies were raised—such as inflated transfer fee claims—the guide avoided direct answers and never provided proof. Meshak also attempted to push the currency conversion fee onto me. This lack of transparency undermined trust and made it difficult to manage the group confidently.
Vehicle Issues & Safety Concerns:
Our safari vehicle broke down multiple times during the trip, including once on a major highway while returning to Nairobi late at night. These repeated mechanical issues not only delayed our itinerary but also posed serious safety risks. Additionally, the guide’s driver drove off-road to get a closer look at a lion, which resulted in the vehicle being pulled over and fined by revenue police—a completely avoidable incident.
Cultural Sensitivity & Conduct:
There was a troubling moment of racial bias during the safari when the guide singled out our white participant for a solo photo, excluding the rest of the group (all Black women). This moment was not only inappropriate but deeply telling. Group travel requires cultural awareness and equal respect—neither of which were demonstrated consistently.
Final Thoughts:
While the country of Kenya is extraordinary, Kenya Tour Safari Heights did not deliver the caliber of service promised. Between disorganized bookings, questionable financial practices, safety issues, and culturally insensitive behavior, my trust and confidence in the owner, his company, and his entire operation—despite using them previously—have been eroded.
I cannot in good conscience recommend this company, particularly for travelers seeking clarity, structure, safety, or group-friendly support. My recommendation: choose a true professional who doesn’t cut corners that ultimately undermine the experience.
MY
20-35 years of age | Experience level: first safari
Raheem made our Kenya safari unforgettable!
From the moment we met Raheem, we knew we were in the best hands for our safari adventure in Kenya