US
50-65 years of age | Experience level: first safari
Knowledgeable
Overall had a great experience with our tour guide. He was nice, funny and kind. You can tell he is passionate about the safari. He was knowledgeable and provided great information. I enjoyed him and the pleasant experience.
50-65 years of age | Experience level: 2-5 safaris
Hard working & good communication
Right from the beginning, the whole RO team was very active and responsive in planning the schedules and itinerary. They also considered & accommodated various requests that we made along side the basic plan (eg, type of accommodation, vegetarian food, vehicle modification, interaction with guides, experts etc). They were very prompt in replying to our queries. This helped us to plan things in a better way. Prices were very competitive and the whole RO team was committed to cater to our requirements.
They are definitely a company to go with.
The areas they can improve is to gain more maturity in estimation of timings, road conditions and distances between destinations. Sometimes it becomes too much for the day and excessive rush & stress. They also need to improve their assessment of properties and should make sure that the customer is not made to suffer for the lack of homework & evaluation of camps and properties by RO. The customer should get enough time for a bit of relaxation, peaceful dinners and a bit of leisure.
Definitely recommend RO but make sure that the chosen properties (camps, hotels) are well assessed before you confirm.
20-35 years of age | Experience level: first safari
Truly amazing!
The tour was so amazing! We had a wonderful experience! We learned so much about the Masai Mara and Kenya. The food was delicious, and the accommodation was really cool and unique! The only thing that was a little disappointing was that the itinerary said we would eat lunch by the Mara River (which sounded like so much fun!) but this was not the case.
US
50-65 years of age | Experience level: 2-5 safaris
Rwanda gorilla tours and other tours
All trips connected well, the tour guide had knowledge and experience and like to help us. They arranged some surprises activities that is wonderful experience.
BE
35-50 years of age | Experience level: first safari
Big Five
From the moment we contacted Serengeti Smile, we had so many questions, and they patiently answered each one. Even during our trip, we sought their advice on hotels and trustworthy websites, and they were incredibly helpful.
Our safari was truly an adventure-filled, unforgettable experience, thanks to our guide Justin and his assistant Ombeni. They made sure we spotted all the Big Five and spent quality time with our favorite animals. We took hundreds of photos, and they always positioned us for the best shots. I still can’t believe how close we were to the animals! Over our four days together, we were never bored and shared plenty of laughs.
I highly recommend requesting Justin as a guide. His experience and constant big smile made the trip even more enjoyable.
Thank you again for this amazing experience!
IE
35-50 years of age | Experience level: 2-5 safaris
A professional safari tour operator with a decent office and spartan accommodation
Despite the four star rating of the Baboon Budget holidays, their freelance guide Titos deserves the full five.
He understands fundamental rules of customer care.
He is punctual, delivers the programme as it was outlined to a client.
He posseses a good local knowledge regarding the visited places, nature and beyond.
His English is of good standard and handles the vehicle professionally. This is something you will appreciate on the roads in Kenya.
Having a professional background in outdoor activity instructing and management I would happily employ Titos myself.
As for the overall performance of the company itself.
We had booked a six day private safari tour which has brought us to Massai Mara, Naivasha lake, Nakuru NP and Amboseli National Park.
This was a great selection of Kenyan experience and the company delivered it as presented in their quotation.
The communication prior to the tour was perfect and Dennis was in touch along the tour as well.
I have taken one star off from the best rating due to few events and suggestions.
There was a confusion at the initial briefing in their office about the type of the product booked. We were promised a private tour, however the representative seemed to have us scheduled on a group tour.
The last thing you want after tiresome journey is haggling about the basics, having children besides you.
This was rectified immediately by the owner.
Another thing which dashed our experience was my delayed luggage. I asked BBS to look after the delivery of the luggage considering it a courtesy since the delivery would be happening along the regular routes of the operator. This is based on own my experience from my former employer's customer service operating similar tours around Ireland.
I was hit by a hefty charge of about €50 at the end of our tour. I could have had the luggage delivered free of charge by the airlines instead.
One more rant about the accomodation in Nakuru hotel. The receptionist has allocated a room with a double bed and single bed to a family of four. The hotel manager fixed this for us after a complaint. The bathroom cleanliness in this place could improve.
Miti Mingi camp tents were quite tight, however I believe this could have been dealt with if we complained to the camp manager.
Then again a customer should be provided with a sufficient standard without the need of pointing out flaws and anticipating client's needs in the first place.
The Nyati safari camp was at a high level of service provided with spectacular views of Kilimanjaro.
We had a great adventure with BBS.
I would recommend and use them again.
PT
35-50 years of age | Experience level: 2-5 safaris
A beautiful, safe and interesting country with a variety of places to visit and friendly people.
Namibia is a safe and interesting country with great highlights. The sand dunes, Soussusvlei and the desert offer an unforgetable experience. The people are very friendly and prond to share their culture with turists.
PT
35-50 years of age | Experience level: 2-5 safaris
Review about Namib-Naukluft National Park by Tania
The scenery is amazing and very pleasant. This is not a crowded area bringing the tranquility atnosphere that we were looking for.
The birds are all over the place and at night you can easly observe the starts.
NO
20-35 years of age | Experience level: first safari
Review about Amboseli National Park by Anne Berit Myrland
We stayed at Manjaro Tented Camps. This is highly recommended and basically did our whole stay here. Otherwise being close to Kilimanjaro is great, but it's very dry and not very beautiful otherwise. Looots of elephants, which was cool.
NO
20-35 years of age | Experience level: first safari
Review about Masai Mara National Reserve by Anne Berit Myrland
This is an amazing park, but it has a few downsides. It's very busy, and a lot of the drivers don't show the animals much respect. We also felt very pressured by the masai people to buy over priced stuff. The wildlife is amazing though.