AE
35-50 years of age | Experience level: first safari
Terrible Company !!! Cheaters !!! Left our group of 14 Tourists stranded in between the tour.
Complaint against Lians Travel Africa and the Operations Manager Lilian Maina.
We a group of 14 Indian Tourists including women and children from Dubai, United Arab Emirates had booked a tour package with Lilian's travel company and have been communicating with her from March, 2019 for this trip. We agreed for an all inclusive full board package for 5 Nights (12th Aug till 17th Aug 2019) excluding Flight tickets to visit Amboseli, Nakuru and Masai Mara. We paid a 25% advance before coming to Nairobi. As soon as we landed on 12th we could sense trouble as we were put up at a different hotel than agreed. Hence we only paid the rest of the amount leaving a small balance to be paid at the end of the trip.
However as the days passed, more trouble started and after the Amboseli and Nakuru hotel stay was over and when we reached Masai Mara, the company and Lilian could not be contacted anymore.
The Masai Mara hotel was just booked for one Night instead of two, this even after we agreeing on a contract with Lilian that was for the full travel stay of 5 Nights. After the first night stay at the hotel in Masai Mara is when we realised that we and our families and kids were left stranded without any money and accommodation. We had to arrange additional money with great difficulty and had to pay all our expenses for the last two days including the Masai Mara Hotel stay for two nights, Park entry and Masai Village fees ourselves.
The whole group feel cheated and we would like to officially log a complaint against Lilian Maina and her Travel company Lians Travel Africa.
Antony Kurian and Group (14 Tourists)
ES
35-50 years of age | Experience level: first safari
Extremely authentic experience thanks to our guide Emmanuele!
Big memories from our trip to Tanzania! The whole experience was just incredible and it totally exceeded our expectations. Our guide Emmanuele was a very kind and professional person and he took care of us in the best possible ways. We felt very welcomed and he made us felt very confortable in every situation. He managed to spot every single animal thanks to his deep knowledge about all the parks we visited and we learned a lot about the history, flora and fauna of Tanzania. He has a lot of passion for what he does and he is funny person too, so expect to have good laughs with him! I have to say that we already miss our time over there and the time we shared with our excellent guide. At the end, he was one more in the family.
I definitely recommend 100% to travel with Emmanuel. Thanks for everything amigo. I will never forget the great times.
Asante Sana!
DE
35-50 years of age | Experience level: 2-5 safaris
Very good tour with Anthony
Very good budget tour. Very nice communication in advanced with Susan. Excellent tourguide and driver Anthony. He did everything possible for us to see the animals. Nice car and camp, too.
Just the manager of the camp was unfriendly but this was not the fault of the agency. I can really recommend this tour.
QA
20-35 years of age | Experience level: first safari
A fantastic safari experience , memories that will stay with us forever
My mum and I did a 6 nights, 7 days safari of Tanzania. From the initial request for a quote to meeting point and then the safari itself , the experience was amazing. Our guide Bashir was friendly, courteous and extremely knowledgeable about the areas we visited and the animals we saw. The different locations we stayed in were perfect, each of them was brilliant - friendly welcoming staff, great food and facilities. The tour had a great balance of sight seeing and relax time. I would not hesitate to recommend Bateleur Eagle Safaris to anyone - thank you Newton, Mathew & Bashir you gave us a trip to remember!
20-35 years of age | Experience level: first safari
Great safari with James!!
It was really great! James made the safari wonderfull. Good communication, good hospitality and because of James we saw the big 5 very closely. He is a good driver and very kind and helpfull!
The service from Karibu is good! Thank you - you made it a excellent trip!
IL
35-50 years of age | Experience level: over 5 safaris
Con Artist Otieno left a brother who will help
Many of you who have suffered the consequences of Otieno, the owner of Kenya Walking, has a real chance to get their money back!
Mr. Jeremy, his brother was aware of Otieno's plan to cheat his clients, and now he is willing to give back!!
You can chose if yoiu want to call him at +254706892837, or to his Mother at +254725140666
They will gladly pay back.
Or, you can report them to the police, as they knew Otieno's plan to run away with money
50-65 years of age | Experience level: first safari
An amazing experience from start to finish.
We are a family group of 5 adults and this was our first time in an African country or on safari - we had an amazing time!
I thoroughly recommend Africa flash mctours. From the start Peter was always prompt and thorough when replying to emails and through communication with him we negotiated the itinerary to involve a 7 day Masai-Mara,lake Nakuru, lake naivasha, amboseli Safari, with an additional 2 days at the end in Amboseli. Peter was always helpful in arranging things to suit our needs.
All the parks were so different and fantastic in their own way. Anthony, our driver, was brilliant. He was very friendly, always cheerful and really looked after us. We saw so many animals and birds (unfortunately not a leopard) it’s hard to pick out favourites. But perhaps for me the huge numbers of wildebeest on the Masai plains and the amboseli elephants stand out.
All the accommodation was great and all catered for the two vegetarians in our party.
The bike ride and gorge walk in Hell’s Gate and the boat ride to Crescent island (where you can walk amongst the animals with a guide) were also a lovely change from being in the van.
The only downside is that the trip involved a lot of long journeys in the vehicle on some very poor roads. However, it was worth it for us for all the experiences we have had.
Thanks to Peter and Anthony for making this such an incredible trip of a lifetime!
35-50 years of age | Experience level: 2-5 safaris
Truly superb.I would highly recommend them .
An amazing experience overall. Courteous and will take care of your requests.
US
50-65 years of age | Experience level: 2-5 safaris
Outstanding service and very helpful!
We had an amazing experience. From the beginning to the-end the tour was flawless. Hidaya was very kind, she even came in the morning with the tour guide to make sure we are fine. I call that an AMAZING SERVICE. The tour guide also very knowledgeable about every site we visited.
This is a great company blessed with very caring staff.
THANKS THANKS!
Beth
IL
50-65 years of age | Experience level: first safari
very organized, nice atmosphere' very good guidance
the guidance was proffesional, the atmosphere was pleasant, all my family enjoed with no excepthons