AE
35-50 years of age | Experience level: first safari
Amazing experience!
Sunny creek especially Maureen is very organized and accommodating. Airport transfer was included even after the end of safari. Our tour guide, Jeff is the coolest, chasing lions and leopards. Highly recommended to all those seeking adventures.
AE
35-50 years of age | Experience level: first safari
One of the most organized and affordable tours we have experienced!
Great travel agency for he first time safari tourist. Great job of Ms. Maureen and our driver Jeff who takes care of us in the whole tour! Well done Guys! We really appreciate it!
35-50 years of age | Experience level: first safari
tour operator is a professional entity that organizes and manages travel arrangements, itineraries,
Overall, I can wholeheartedly recommend Balu Travel to fellow travelers. Their exceptional communication, top-notch service, excellent value for money, and unwavering reliability make them a standout tour operator. Thanks to Balu Travel, I had an unforgettable journey filled with remarkable memories.
20-35 years of age | Experience level: first safari
Excellent
Jeff was an amazing guide! He was so engaging and enthusiastic. We saw so many animals and Jeff made sure we had the perfect opportunity to take great pictures. I would highly recommend Jeff to anyone looking for an unforgettable safari experience!
AE
35-50 years of age | Experience level: first safari
Amazing service provider
We took a Kenya Safari which included Masai Mara, Nakuru and Naivasha. All the hotels selected by Hyrax were excellent and the guide Ben who took us around for the games was extremly knowledgeable with animals and made our safari experience memorable. Big thanks to Rose for arranging our trip and we would surely recommend Hyrax Safari to anyone who would like to see the beautiful Kenya .
IT
20-35 years of age | Experience level: first safari
Experience of a lifetime
We did the 4-day mid-range safari in Tarangire Serengeti and Ngorongoro and we had an incredible experience! Everything was well organized, the accommodations were great (their own Suricata Boma Lodge was the real highlight) and food was very tasty. But the real star of the safari was our guide Rocky! We have had so much fun with him! He shared with us so much knowledge about the wildlife, local life and culture! Asante Sana!
20-35 years of age | Experience level: 2-5 safaris
She was the like no other. The best in the the world!
It is an incredible company. Best at what they do.
20-35 years of age | Experience level: first safari
Great customer service provider and the tour operator was very patient and lastly we enjoyed touring
The adventure we had there was amazing
SG
20-35 years of age | Experience level: 2-5 safaris
Inattentive to details and lack of commitment to deliver
We booked a total of 11d 10n trip with MOAFRIKA.
Overall experience was acceptable but there are a lot of rooms for improvement in terms of service level to suffice the basic expectation of a customer.
communication, commitment, attentiveness and etc.
1) booked on full day Soweto tour 4 months ago but was informed 1 day before the tour that apartheid museum is closed on Tuesday. Ended up not able to visit the museum. Was told that we could try make up for it on other days after the safari but no follow up from MOAFRIKA at all. The opening of the museum should have been known to any local tour operator. How could this even possibility overlooked?
2) for our trip to green field lodge, MOAFRIKA sublet us on other transport company which had 4 more other stops to drop off from south before us at north. Our overall transport duration from joburg airport to Greenfire gate took us approx. 10hours. 0700 - 1700hrs. This leaded us to miss our afternoon game drive at 1530hrs. The driver/ MOAFRIKA should already know that this route the van is taking will not get us to Greenfire in time. This could be avoided if driver could drop us first at north before routing down south to drop others.
The transfer from Greenfire gate to Greenfire lodge takes 45mins. MOAFRIKA should have known and find us a transport to bring us there within 7hours which means it would be a direct transfer in order for us to reach the gate by 1400HRS to be transferred into Greenfire lodge, checked in and ready for the game drive.
I had to personally inform MOAFRIKA that we are not going to make it in time and all I get was ok, I will inform the lodge. No effort to try on compensating this loss caused by their miss planning.
3) photos of the room at tremisan game lodge safari presented to us in quotation is misleading. We were allocated a small room as compared to the one we were presented when receiving the quotation. Feed-backed to MOAFRIKA and was informed that the receptionist will try to make adjustment for us. Went to the receptionist to follow up on next morning. Disappointed to hear: “at the moment, we are very full. I’ll try my best to change the room but no promise. All my guest booked a year in advance. If you have specific room, you need to let us know. “
Well, all we are asking is only what we have been offered before and nothing more. But she sounded that it’s our fault and we should be shortchanged due to her being full.
4) there is no proactiveness from MOAFRIKA to share driver/ PIC contact detail 1 day prior to any trip. I had to follow up on my own and at times I had to wait for them to get back.
AT
65+ years of age | Experience level: 2-5 safaris
Good organisation for Guides, Drivers and Lodges
It is very intensive. so we saw a lot of animals. The time was right (Begin of the migration) Lots of animals were in the area.
The personal was extremely friendly. It is not cheap, but it is worth.