35-50 years of age | Experience level: over 5 safaris
Detailed and thorough. Creates amazing personalised packages. Goes beyond customer's expectations!
They always have surprise gifts or extras for their clients especially if celebrating an event.
I give them A* for clear and quick communication/response.
MA
20-35 years of age | Experience level: first safari
Fabulous safari experience
Had a great safari experience thanks to the team of Tony and Alice in the office who made everything quite easy and fast, game drives were top as we saw almost all animals except the Leopard which I understand was hard to spot, other than that this is the best safari so far
US
65+ years of age | Experience level: first safari
Outstanding and without parallel
All the guides were outstanding, they took their time and were truly interested in providing a unique experience. They were 100% reliable, service was without question the finest we have ever encountered and we experienced the vacation of a lifetime. We are experienced travelers and would recommend Go Touch Down 1,000%. You cannot do better!!
CH
20-35 years of age | Experience level: first safari
Mindblowing, stunningly beautiful safari experience
Everything was perfectly organized by Pembury Tours. It was a once in a lifetime holiday with exceptional accomodation, food at Simbavati Waterside Lodge was incredibly delicious and we've been very lucky in seeing all kinds of animal we could wish for. We can only recommend staying in two Private Game Reserve as you get to see different animals.
We always felt very safe, the staff everywhere was so warm-hearted that we felt home immediately. Nothing to critizice, we would book it again for 100%.
CA
65+ years of age | Experience level: first safari
Knowledgeable kind efficient polite organized helpful
Friendly efficient staff very well organized I would book again with them very helpful
NZ
35-50 years of age | Experience level: over 5 safaris
Disappointed by last minute changes and miscommunication
A wonderful safari was let down by a last minute accommodation change and miscommunication between the tour office and my guide.
I'll start with the positives. Communication with Perminus at Africa Marvel Tours was quick and easy. He was helpful with making itinerary suggestions. I was able to call via Whatsapp before I left NZ. He was quick to let me know that my guide was running late for my initial pick up - which I appreciated.
I loved my stay at Tsavo East Voi Safari Lodge - the view overlooking the plain below was MAGNIFICENT!!! I highly recommend staying there. I have never seen so many elephants before. They were everywhere!
Amboseli had incredible contrasts between the dry landscapes and marshes. Overall Amboseli seems more affected by the current drought than Tsavo East. But I have no idea what they were like before the drought, and I was still able to see many animals at both. There are lots of carcasses at Amboseli due to the drought.
My guide was mostly good. He was knowledgeable and professional and I felt very safe as a single woman.
My disappointment came when my accommodation outside Amboseli was changed the day of arrival. I was most disappointed as I was moved to accommodation that was more basic than I had expected. I communicated my disappointment to Perminus, who said his supervisor would be in touch with me. That never happened. This last minute downgrade of accommodation left a sour taste in my mouth.
The other disappointment was a miscommunication between the Tour office and my guide. My guide told me that I HAD to do a full day in the reserve as I would have had to pay for an additional entry fee, if we wanted to enter again. So I agreed, even though I would have preferred a morning and afternoon drive. Full day drives are tiring and less enjoyable. (At this point I had forgotten that my itinerary specified that I had a morning and afternoon game drive.)
At the end of that day, as we were confirming plans for the next day, my guide told me that we wouldn't be able to enter the park again on my last morning as we didn't have an entry. This time I remembered that my itinerary specified that I had a game drive that day, (and lunch in the park). I had to contact Perminus to get this cleared up and was able to have that final game drive. I wish I had done this the previous day.
Make sure that you get what is written in your itinerary!
I had my hot air balloon ride moved to another day, as the day it was scheduled was already booked. This was mildly frustrating, as I had booked this months in advance, but Tour Office only booked it a few days before. The one positive of this, was that I was able to see 5 cheetah the morning I would have been on the hot air balloon ride.
Going on a safari is a wonderful thing to do. Both Amboseli and Tsavo East are very different. The accommodation at Tsavo East, probably means I rate it more highly.
Unfortunately the accommodation downgrade, lack of follow up and miscommunications between the office and my guide, means that I would not book with Africa Marvel Tours again.
20-35 years of age | Experience level: over 5 safaris
THE FORTPORTAL EXPERIENCE
The trip was so amazing we were able to see some new things that we hadn't seen. The sceneries were also great. We took so many memorable pictures as well and finally the guides were great.
Rada Safaris
DE
20-35 years of age | Experience level: first safari
Great safari with all of the big five :)
We had a great time in the Tarangire National park and the Ngorogor park. We saw a lot of different animals like lion, giraffe, elephants, cheetah, rhino, zebra, hippo, flamingos and a lot of more. The two parks complement each other perfectly. I think two days also the perfect time. We had the ranger Omar, he was great. He is very funny, had good mood and told some story’s about the culture and the animals. We enjoyed it very much. Also the seats in the jeep are very comfortable and you get different drinks in the car.
IE
20-35 years of age | Experience level: first safari
Highly Experienced and so accommodating!
The safari itself was amazing. We saw everything we hoped to see and more! Our tour guide, Yasin, couldn’t have been better and gave us so much information throughout. I would recommend This company to a friend!
NO
65+ years of age | Experience level: over 5 safaris
Very good, I had a marvelous time.
The safari in Masai Mara was excellent. Our driver, Samir, was a very nice person, a excellent driver and guide. I would have liked to have better seats and safety belts in the car and a microphone for the driver. People in the back seats could not hear what he told us about the animals, the country etc.