CR
50-65 years of age | Experience level: 2-5 safaris
Good
Good tours. I will improve on detail info the day before. On what to expect and times of arrivals and departure.
Good guides.
CO
20-35 years of age | Experience level: 2-5 safaris
Very kind people!
We had an amazing experience with the guides and the scenery! The information given by the administration wasn’t the best.
20-35 years of age | Experience level: first safari
Good travel agent organisation very quick at responding
Lucy from Global Connect Travel and Tours booked our trip to Zanzibar for the family, she was really quick and responsive to messages and was able to send me all the necessary confirmations required. I really admired how prompt she was at helping us and getting things done.
However, there were a few things I think that a travel agent could have sorted out in advance such as informing us that we needed to add a child ticket to our plane ticket as this caused us to miss our flight. Overall great service but somethings could be improved to ensure smooth travels.
GT
20-35 years of age | Experience level: first safari
Great tour
We loved the trip. I was just anxious when the driver was driving towards animals, needs to be more careful with them. But that was the only thing. After that, the attention was incredible and the photos I was able to get from the animals in their habitat were stunning.
DE
50-65 years of age | Experience level: 2-5 safaris
It was very good. George was a good Guide
Good company. No complications. Good Driver und Guide George.....
20-35 years of age | Experience level: first safari
Organised
They were so organized, social and so involved in everything
FR
Lovely company trying to emerge
I recommend you to choose this company.
It's owned by a team of young Tanzanians. The contact went perfectly on WhatsApp, I had a good quote compared to the other companies.
They collected me at the airport and brought me to my hotel.
There has been an issue the 1st day of the safari but they managed to send me doing my safari with another safari.
Safari was absolutely AWESOME! Animals are so many, landscapes are amazing! In the Camp ground in Serengeti we had an elephant visit!
At the end the VisinSafari team went to ask me how everything went, and they also sent me few messages during the safari to get sure that I enjoyed my trip.
Still few things to improve as the company is growing but I have trust in their future.
SG
35-50 years of age | Experience level: 2-5 safaris
Efficient, fast and dedicated service, with the customer's needs and wants at the forefront.
Communication from itinerary curation, booking, to pre, during and post tour have been consistent, prompt, and dedicated. I especially appreciate that the itinerary was what I've always wanted to experience in SA but wasn't able to based on the tours available. Namely, Safari, Shark cage diving and whale watching.
I managed to visit Zimbabwe, Victoria falls; Botswana, Chobe National Park; Kruger National Park, Simbavati Waterside; Cape Town, Table Mountain, Cape Point; Hermanus, Sharkcage diving and whale watching; Stellenbosch.
All airport and hotel transfers were prompt, fuss free and comfortable. Less the transfer from Hermanus to Stellenbosch, where the driver was inappropriate when he entered he hotel and waited at the lobby. Then proceeded to request to be tipped, and when given, remarked that it was insufficient.
All accommodations were top notch, especially at Zimbabwe, Victoria Falls (Victoria Falls Safari Club); Simbavati Waterside; Hermanus (Marine Hermanus); and Stellenbosch (The Hazendal Hotel). Classy, clean and comfortable, with amazing views and ambience. The service was exceptional and dedicatedly genuine, making guests feel at home in a foreign country.
All the catered meals at Victoria Falls Safari Club were tasty and done with passion, I especially enjoyed the thick and juicy beef steak. And the Vulture Culture lunch in Makuwa-Kuwa restaurant is a Must, the experience was like none other. We especially loved the multiple surprise animal visits near the accommodation and waterhole and appreciate the binoculars facing the waterhole. The large herds of buffaloes was such a magnificent sight!
Simbavati Waterside accommodation was fantastically luxurious and comfortable, the service was impeccable, especially the daily mixers made to order for each guest. The food was excellent and made with heart. And the snacks and beverages available for free was well stocked and of great selection. The view facing the waterside was unmatched, with a multitude of excellent animal views. From herds of elephants frolicking, taking a bath and being playful, to large herds of deer and antelope, family of giraffes, warthogs, meerkats, and wild dogs. The Safari covered All the Big 5 and Ugly 5 as well. The pace of activities of the itinerary was comfortable and eventful, allowing guests to rest and fully enjoy the great ambience, sights and sounds of the lodge, while ensuring we got the Safari experience.
The location of Marine Hermanus was excellent, right outside was the coastal walk with fantastic views of the ocean and we were able to see multiple whale sightings, and I actually caught one breaching while on shore! The restaurant selection along the entire stretch were also very enticing. Each meal had been value for money and delicious, special mention to Gelato Mania Hermanus, the quality and taste of the ice cream was very rich and marvelous, with a very affordable price point. Although for the Sharkcage diving and whale watching, I'd prefer for it to be of a longer duration and more private to get the most out of the entire experience.
The Hazendal Hotel landscape was breathtakingly beautiful, simply serene, relaxing and takes you into another reality. I would recommend guests to dine at The Deli instead of The Restaurant, as the price point is more affordable, food portions are filling and better tasting in my opinion. I especially enjoyed the chocolate and wine pairing, the quality of the chocolates were great and paired with tailored wine made the experience unique.
The experience at Victoria & Alfred wasn't too pleasant. From an unexpected change in hotel stay from the main hotel to the boutique hotel created some inconvenience. The boutique hotel, while unique, seemed less modern and more aged design which was not preferred. It also directly faced the waterfront, which at night, there was loud music blaring. Although it does allow guest to soak up the nightlife.
The let down was right after the first breakfast, where the staff incorrectly directed us to out tour guide. And the mix up incurred additional tour cost which would have been included in my tour package. This is where Safari 365 certainly shone through and provided excellent, consistent and prompt communication to rectify the situation. We received a complimentary pack from Safari 365 and the hotel provided a meal voucher, platter an wine as service recovery. And it was very apparent that after the hotel knew that we were guests of Safari 365, they treated us with dedicated regard. Also kudos to Safari 365 for having the network and resources to contact the errant Jarat Tours to have the unwarranted tour cost lowered by negating the vehicle rental.
Jarat Tour was felt to be unprofessional and unfeeling, as despite their tour guide having made the mistake by collecting incorrect guests and was later found to lack basic authentication procedures, she was money focused and soon revealed that she couldn't care less about us who were not her guests. A Big Lose for Jarat Tour here.
In addition to the above service recovery episode, another occurrence which Safari 365 came through was when I dropped my new waterproof digital camera into the sea while sharkcage diving. Safari 365 immediately contacted the sharkcage diving tour operator to request for an official memo to facilitate my insurance claim.
Overall, Safari 365 is highly recommended for tailored itineraries unique to your preferences and needs. And they provide assurance, support and genuine dedication. This trip had been on my bucket list and considered a once in a lifetime must experience. While there were mishaps, Safari 365's service dedication and recovery had made it good.
I look forward to more travel adventures with Safari 365!
Thumbs up to my pre-tour point of contact Andrew and for during and post tour, Frederik.
CH
20-35 years of age | Experience level: 2-5 safaris
Unique safari experience at 3 different NPs
We had a good guide (Elias) with excellent local experience and brilliant eyesight, always stayed on-road and communicated with other trucks, that's how we found nearly every animal incl. the Big Five. Lodges and served food were also amazing. Our guide could have provided a little bit more historical backgrounds though, we had to ask him everything in order to get infos. And unfortunately there were no night game drives.
An exusting adventure
We bee with Anderson, a men who has the capacity to make toy see the country with his own eyes; Uganda' eyes.
Our driver knew when to give us lessons about Uganda and when to keep quiet.
The only thing who keeps me on the 4/5 stars is the organisation, I had a solo trip but another person jointed (We didn't made a promise, but I been told about the new person on the starting day of the safari.. when u make what is lookin at