DE
20-35 years of age | Experience level: first safari
Awesome experience
We had a great time. Our guide (Goodluck) and cook (Karim) were excellent. We had an awesome Safari. And would recommend to everyone.
CL
20-35 years of age | Experience level: 2-5 safaris
Excelent Comunication and coordination
The experience with Grassrotz Adventure was incredible!! They are very kind and fast to answer our questions.
The experience in the Lodge was espectacular, incredible place, very comfortable and beautiful. The experience with the gorilas in Uganda was amazing. Wonderful experience!!! Thank you very much Zander and Matin
US
20-35 years of age | Experience level: 2-5 safaris
We are very pleased with our tour operator and recommend her fully.
We contacted Phionah for our mountain gorilla trekking adventure in Rwanda and we could not be more pleased with our experience and the service we received. Phionah was very helpful with coordinating the entire trip and very responsive, quickly replying to any and all questions we had. Payment was easy and secure and the driver we were matched with, Nuru, was very friendly, extremely knowledgeable, and such a great person to have with us throughout our stay.
I recommend Phionah and Mumwe African Skimmer Safaris and the Gorilla Trekking experience is like no other!
US
50-65 years of age | Experience level: first safari
Awesome guide and driver!
Our Safari tour took us to Tarangire, Serengeti, Ngorongoro crater, lake Manyara, lake Natron. We added a morning and took a four hour hike at the base of Mt. Kilimanjaro. Our driver and guide, Good Luck, was our good luck! He is very knowledgeable. We saw so many animals, elephants, giraffes, Buffaloes, rhino mom and baby, many lions, zebras, leopard and cheetah, hippos, many more, big and small. It was an incredible experience that we will not forget.
The communication could have been better. We booked the tour and settled on the itinerary, cost, route and accommodations. The night we arrived, the order had changed, as well as the accommodations. We preferred the original order because we added one night on the end because it was our favorite place. The tour operator upgraded one night which was good. However, at two other places, we were not told of the change until we drove up and did not recognize the place from the websites that we had previewed. We very dismayed that one of these was the last place that we especially wanted to visit. The last place was nice but our tent was broken into while we were sleeping and our iPhone and camera were stolen. The accommodation owner was very helpful.
All in all, we saw everything we wanted and hoped to see, including a Bush dinner and night drive. Serengeti was the best. Awesome experience!
20-35 years of age | Experience level: first safari
Wonderful experience from beginning to end!
We just came back from a week in Kenya in a Safari with Serene East Africa Safaris. We were 2 couples and it was our first approach to Africa and safaris so we wanted to make sure we chose the right operator. We definitively did, the booking process was easy and it was quick to reach an agreement on the cost and parks to visit. The payment process gave some problems in the beginning but Peter sorted it out in 1-2 days. They also reply fast to the e-mails and when you raise any problems they make sure you feel good and relaxed that it will be sorted out. I was vert strict to settle what was included and what not, and some special requests. It was all settled and we were never asked for extra costs, a totally different experience to what we had in other countries. Here, they really just want you to enjoy your stay in Africa and come back.
Peter visited us to welcome us to Nairobi and we were introduced to our driver, Danson. He was very close and friendly the whole time, always had water and soft drinks for us, made some jokes and informed us about the animals we were watching. I would totally recommend him as your driver. He is contact with other drivers in the area to know when Lions, Cheetahs and other animals are spotted…The 4x4 jeep was really good and comfortable during the safari. The last day in Nairobi we used a Van to visit the Elephant Orphanage and Giraffe centre, and even though it is not bad, I would 100% recommend upgrading to a jeep for your safari.
In our safari we spent a week in Lake Nakuru, Masai Mara, Lake Naivasha and Amboseli national Park. I would 100% recommend to everybody to visit Lake Nakuru and Masai Mara, they are amazing places and we had the opportunity to see Rhinos and a leopard in Lake Nakuru, and many Lions, Cheetahs, hyenas, Jackal , etc… in Masai Mara. Lake Naivasha was an intermediate point in our trip to relax and watch hippos in the lake, as well as a short visit outside the fence to see them at night, arranged in our hotel, but I don’t think it is a must for a Kenyan safari. Amboseli is great if you are an elephant lover, you will never see so many together and so close, and experience how they interact with each others. We also saw some Hyenas, cheetahs and lions, although not as close as in Masai Mara. Definitively the Leopard, the 5 cheetahs we saw together and the rhinos were the highlight.
We stayed at Lake Nakuru Sopa Lodge, and it has an amazing location and views, the food is great and the service is really good. In Masai Mara we stayed at Mara Simba Lodge, it was really good too, I think the accommodation selection in Masai Mara is generally worse compared to the other national parks for all the safari operators , but I can say I was totally satisfied with this one, the staff was really nice and we didn’t see many mosquitoes, the room was big and comfortable too, we also saw a bush baby at night in the dining area. In Lake Naivasha we stayed in Simba Lodge too, it was cleaner that in Masai Mara, the location is spectacular, and the food service and bar is great too, you have waterbucks and zebras in the garden and Giraffes just outside the fence and Hippos at night that you can ask security to take you see safely. In Amboseli we stayed in Kibo Safari Camp, this is the only tented camp we used, and it was clean and comfortable, I thought it was a bit dark inside the tent at night , and in the morning it was a bit cold and we had to wait a bit for the solar panels to bring some hot water, it is obviously a less comfortable experience to the previous lodges, but I think it was a good stay and would recommend it too, the food is also a bit more limited than the previous lodges.
All in all, Serene East Africa safaris helped us have an amazing safari, it was comfortable , the guide was great and we always felt safe and were treated respectfully everywhere we went, even the last day we went to try typical African food in Nairobi city centre, and our guide from that day was different, but he made sure we felt safe and the food was great, and also took us to a very good place to buy souvenirs at a good price.
It has been one of the best holidays in our lives, and I can’t wait to go back on a safari to Africa.
Personally me and my partner have travelled to Asia or south America a lot, to many unique wildlife destinations and this experience is up there with them as one of the best and I would totally recommend this safari operator.
SG
35-50 years of age | Experience level: over 5 safaris
Simply incredible!
The most Amazing 7 day safari we have been to! Breathtaking sceneries, open grasslands with hundreds of wildlife species, will just take your breath away. The experience gives us all reasons to come back. Mostly thanks to the wonderful staff at African Sermon Safaris who went above and beyond to make sure our dream safari came true. Thank you!
20-35 years of age | Experience level: over 5 safaris
Excellent service all round!
My wife and I organised a 9 day safari through KET and I would definitely recommend using them! It is the second time that I have used them and again, they did not disappoint. Unlike almost all other operators that we contacted who tried to force us to go with their standard safari tours, KET actually listened and put together the exact itinerary that we wanted. They were also considerably cheaper than any of the other operators and in no way compromised on quality! When initially researching the trip, we emailed Paul many times with different itineraries and places to stay and each time he responded very promptly and professionally, always happy to help.
Our guide, Saba, was excellent and great fun to be around. He worked tirelessly in order to try and get us the best sightings and the result was that we saw much more than we could have ever dreamed of!
Also, extra credit must go to Paul and his team for all the hard work they did in order to get our luggage back to us after it had been lost on our flight into Kilimanjaro. They had to deal with the incompetence of Kenya Airways who had no idea where our bags were for a couple of days and once they had found them, refused to send them to where we were staying. It is only because of the hard work of the KET team that we got our bags back at all - for which we are very grateful!
For anyone looking to go to either Kenya or Tanzania for safari, look no further than KET!
US
Amazing Safari
I highly recommend ACZ Safari. The customer service and prices were excellent. Josh who coordinated my trip always had a quick response answering all of my many questions. Robert our tour guide and driver was just amazing. He was an excellent driver even on some of the rough bumpy roads he always made us feel safe. I arrived towards the very end of the migration and he made sure all of us were going to see it. In addition, he wouldn't stop until we all saw what we came to see. We were able to see lions, cheetahs, elephants, giraffes and so much more.
CZ
20-35 years of age | Experience level: 2-5 safaris
Nice experience
We had 3-day safari in Masai Mara with Axis. The communication with Lennox was very fast. Our guide was excellent. He knew a lot of information about animals and he was very skilled driver. The accommodation and food in the camp was very good and we were nicely surprised. There was the only thing that was not as promised. Before I booked our trip, I had asked whether all people in a car would have a window seat and Lennox promised it. And guess what? My husband didn´t have his own window. He sat in the middle and could use only a roof window. Moreover, there was not enough space for three people standing in one row and looking out from the roof window, so my husband and me had to rotate.
20-35 years of age | Experience level: 2-5 safaris
The most amazing Namibia experience we could have possibly asked for.
Our 3 day, 2 night Namibia camping tour was possibly the most amazing experience I have ever had. Joseph organised absolutely everything on our behalf, from transfers, to accommodation, food and activities. The whole trip far exceeded expectations, everything was extremely well organised, Joseph was always very responsive and had the answer to every single question you could possibly think of. I will 110% be using African Coast Travel & Tours again in the near future!!!
