CA
50-65 years of age | Experience level: first safari
Private 16 day Best of Kenya and Tanzania reduced to 15 day for airline covid schedule
Our Tour was a private 16 day Best of Kenya and Tanzania that was modified 2-3 weeks before departure due to Flight being cancelled due to airline Covid schedules.
Twinkle modified itinerary and removed Lake Victoria from safari.
We visited Samburu, Ol Pejeta Conservancy, Lake Nakuru, Masai Mara, Serengeti National Park, Ngorongoro Crater, Lake Manyara, Amboseli National Park.
What Twinkle Star Tours doesn't mention anywhere on there site is that they sub contract Tanzania portion of tour out to a Tanzania company. I would suggest if travelling both countries to do more research. Lucky for us Tanzanian guide from 7 Wonders was Excellent.
We went from Sept 8 to Sept 22 2020, we had booked last year and were uncertain with all the Covid travel bans, Kenya opened up August 1 to international travel and they have done a great job with all the covid protocols.
The driver wore a mask all the time, all the lodges had masks, sanitizer, hand washing stations and plated service.
The Safari itself was really good, lots of wildlife, the lodges were all excellent, the food even with a condensed covid menu was all really good.
I would modify itinerary and remove Lake Nakuru and spend that day in the Mara or Ol Pejeta , the Sweetwater tented camp is amazing there.
I would skip Lake Manyara its flooded and about 4-5 m higher than normal and add a day to the Serengeti due to its sheer size .
The Safari would have been a 4-5 star rating except for some things that detracted from everything that was great overall.
The driver/guide Willie took us to a convenient Masai village near the gate , I think there are better examples of a Masai Village available.
The driver/guide Willie was inconsistent in his driving ability, sometimes too slow on highway and too fast in the park, he also seemed to use same path twice in some parks and struggled with time management. Willie was very friendly and chatty and always pointed out all flora and fauna and birds and all species of animals we passed.
James the Owner/Manager of Twinkle Star promised us a $ 350 refund for dropping Lake Victoria off the Safari which was very nice due to the last minute changes beyond both our control.
Unfortunately he didn't deliver on that promise and gave a bunch of excuses before finally giving us a third of what was promised.
He doesn't understand the way to be successful in a service industry is to Never Over Promise and Under Deliver... Always Always Under Promise and Over Deliver and you will have Happy Customers.
Date of experience: September 2020
TW
20-35 years of age | Experience level: first safari
Overall, it was a good safari experience!
We had a 7-day journey in Kenya, including 6 days on a safari tour.
First, let me share why we'd chosen Bluerange Connect Limited as our safari tour operator. After we had been victims of Mr. Otieno's fraud (Kenya Walking Survivors Safari company), we were looking for a reliable tour operator. It was our priority. At that time, Bluerange Connect Limited had a private tour we could afford since we decided to have a private tour vs a group tour. Plus, they could make adjustments to our itinerary and the price negotiations went smoothly and fairly. Secondly, Willis (the founder, I guess) responses were clear and in a professional way. Thirdly, it's easy to check the company's background. They combine safari tours with logistics which gives you the idea that the company has another source of revenue. If reliability and safety is your priority, IMO I think they're a very good choice.
Our first 3 days had lots of fulfillment in terms of sightseeing and game drives and it was full-day itinerary (until the dinner time: 5-6 pm). The rest of safari days were just ‘half days’; everything was over around 2 pm. Most of the times, we just stayed in our hotel. I suggest everyone who’s traveling to Kenya to confirm the details about every single day of their itinerary including the time when their drivers are off. That way at least you’ll know that you’d have to spend your whole afternoon in a camp, hotel or somewhere in a nearby town (which is better to do accompanied by a hotel employee.)
On the very first days, I’d noticed some contradictions between what the itinerary price included and for what we actually had to pay. For example, on the first day, we had a city tour and the itinerary price included all three meals; breakfast, lunch, and dinner but we paid for those ourselves. Also, according to our itinerary, on the second day, the visit to Masai Mara village was included in the overall price of the tour and I took a screenshot of that fact in order to inform the office about that. We got a phone call with apologies about the confusion but we had to pay for the visit ourselves. I suggest anyone who’s going to have a safari tour confirm this kind of payments with tour operators beforehand. And for tour operators, they should put more effort to avoid this kind of contradictions as it doesn't give an impression of professionalism.
On our fourth day, we’d suddenly learned from our driver-guide that they were changing him and the vehicle. He said that the company scheduled the vehicle inspection for tomorrow so he had to go back to Nairobi. We found that weird because that meant that the company didn’t know he was on the safari with us? And so we asked this question and he couldn’t explain anything as he was a freelance driver-guide. We were quite upset because
not only the guide was changed but also the hatch top van was gone which meant we could not do proper drive games. The office neither informed us in person; nor they brought any apologies. So I’d suggest safari travelers to avoid this kind of situation by making sure that the company you’re traveling with.
As our new driver-guide arrived we asked him if he had water for us. He said he didn’t have any water for us as the office didn’t wire money yet but they were going to do so. When we asked when (because we were thirsty and the water in the hotel was sold like 4 times more expensive) we were told to go to our room and wait for it. As we thought the water would arrive in several hours or so we decided not to walk to the town to buy some in a supermarket. We were waiting and waiting until dinner when we saw our driver-guide who told us that he didn’t buy water because the office didn’t wire him money yet. So we had to buy our water from the hotel as it was already late to walk to the town. This is one more perfect example of bad organizing and service.
On a positive note, overall, it was an unforgettable experience as a safari traveler. I hope my review is useful somehow. Thanks for reading it. Cheers!
SE
20-35 years of age | Experience level: first safari
Do not themself drive in Tanzania
Communication with Simon prior booking was good, clear and fast. We booked a small group midrange safari 6 days Tarangire, lake manyara, ngorgoro and Serengeti national parks starting from Arusha.
While on site, we could not find their Arusha office. (The hotel listed on their website had never heard of the company.) The night befor the start of the safari a man from another safari company met us at the hotel, said he talked with Simon and would operate our trip. Overall we got what was agreed on in the itinerary, but days and accomodanditon was shifted with out any prior notice until the very last minute everyday. We would have appreciated to get a new updated itinerary befor we left. The driver/guide was really just a driver and did not tell us much about the parks or animals.
We are overall happy with the trip! Saw a lot of animals really close, an experience of a life time!!
It is hard to give a fare review of Wild Race Africa cause we have not met any of them.
35-50 years of age | Experience level: first safari
Do your own research
The main lesson I learned having booked a Tanzanian trip with EA is do your own research too.
When we arrived in Arusha, the accommodation was well below average. We have traveled all over India and are familiar with accommodation in an under developed country, however, this was quite shocking. We managed to upgrade to a nicer room at no extra charge, courtesy of the hotel.
We decided to travel by road throughout our trip so we could see the countryside, however, the vehicle was a rust bucket. The air con didn’t work and we were unable to close our windows for protection against the elements, mud and tsetseflies. The car seats had no cushioning left which, given that most of the trip was off road, made for an extremely uncomfortable ride. It also felt like the shock absorbers were shot too. The vehicle had done in excess of 380,000km all of which were off road. We all ended up with sore backs as a result. Just to note, some of the game drives took over 6 hours with no toilets around. It’s ok for guys, but I wasn’t comfortable going behind a bush for rest stops. It’s not something you are told prior.
A big part of our trip was to see the migration of the wildebeest. We had been warned by other travelers that the migration was delayed and all the animals were still at the Wester Corridor, so we should tell our driver so he could make alternate arrangements. He was very reluctant to do so. By the time we got to camp, the wildebeest has just started to arrive, but the other big animals had not. We spent hours and hours each day for nearly three days searching for signs of lions, elephants and other large animals. We finally insisted that we move to where other travelers had advised us to go. Reluctantly our guide agreed. We managed to see leopards, lions (many), hippos, crocodiles, wildebeest, zebras, hyenas many different antelope, all in one day. However, because of this earlier reluctance to move, we only managed to stay overnight. It was wonderful and we wanted to stay longer, agreeing to pay the additional costs associated with it. It was refused and we ended up moving very early the next day to stay at a hotel, which was not ideal. Another 10 hour drive in a sub standard vehicle.
Our driver could not be contacted the next day so we missed out on the morning game drive. So we spent over 24 hours in a hotel room. Not what you want when you pay big $$ to see wild life.
After missing out on seeing the migration, it was extremely disappointing that we were forced to leave the one place that had all the action we were searching for.
There were many enjoyable moments and the guide was extremely knowledgeable and a superb driver. Just make sure you do your own research. Check hotel reviews. Ask about the age and condition of the vehicle you will be traveling in. It will make all the difference when traveling through this stunning country. Africa is amazing. The people are warm and welcoming and the animals are breathtaking. It truly is an experience of a lifetime.
DE
20-35 years of age | Experience level: 2-5 safaris
Great Trip but ....
First, I can't emphasize enough how beautiful and scenic landscape and wild-life watching is! Our Tourguide showed us great places. Since all tour operators do more or less the same (travel plan, camping sites, food) its maybe important to know how Trip Advisor Safaris works: Its not an operator, but it provides your booking to sub-contractors. For example, the woman who took our payment was from Seven Wonders Safari, other people in our group booked at Hekima Safari... I don't say it's not good or bad, it's just not transparent and you feel that it doesn't matter at all which organisation you choose (at least in this price range). We definitely got a good deal with Trip Advisor Safaris, since they charge less than other organisations.
What I didn't like so much was the communication. Before we paid the deposit communication was fluent, after having paid, questions weren't answers anymore. This doesn't raised my trust but in the end everything worked out well and we were picked up at the airport as promised. The second thing I didn't like that much was our tour guides attitude from time to time. On our first day Umar guided us. He was really great and told us a lot interessting things. Unfortunately, he had to leave after the first day (for personal reasons as he told us) and was replaced by Amani. For my impression, Amani seemed a bit rude and not very motivated. One day he had our binoculars in the trunk and refused to get them for us even if we pleased him several times. As you can imagine... being on a safari without binoculars is not that helpful ;-) The worst thing for me was when he got off road once to get closer to a group of cheetahs (in his defense, a member of the group coerced him to do so) but it's forbidden to leave the trail and the protection of animals should weigh higher than annoying tourists. I know, a lot of tourist want to get as close as possible to the animals but Serengeti is not a zoo and I expect guides to follow the parks rules.
Even if I complained a lot it was an unforgettable trip and I can recommend strongly to do it - no matter with which organisation. By booking Trip Advisor Safaris you get the same quality as by any other organisation as long as your willing to deal with some intransparencies.
SE
20-35 years of age | Experience level: first safari
Great driver and game drives. Not that great planning.
We took the six day safari with Masai Mara-Naruk-Amboseli. We ordered our safari via Axis, in our car we were 7 people. We were the only ones from Axis. So it’s hard to rate Axis on our trip.
We suffered a bit due to this since all travel groups had different itinerary and accommodations. We spent hours waiting on people and driving to different lodges/tent camps. This made that our tour didn’t followed our itinerary and we had to argue to get what we paid for.
You should be aware of this or demand to be in a car with a group with 100% same itinerary/accommodation if you plan to order this trip.
With that said we had a great safari. We saw the big five on our first full day game drive. Richard, our driver should have the Nobel peace prize for handeling one of our co-travelers that was very demanding. He handled our van with great skills!
Richard and animal-viewing was five stars, the planning with different itineraries in one car was one star!
ES
20-35 years of age | Experience level: first safari
Competitive prices, great communication but below average guide
We have mixed feelings about African Savannah Trekkers. Before booking our safari trip with them, we read all the previous reviews about the company and were very excited about the trip. The reviews were positive and we were sure that we had made the right choice. Maureen was super professional and the communication was professional and prompt. She answered the thousands of queries we had. No complaints there.Kudos to her.
Any safari trip in Africa is going to be memorable but what makes it extra special is the guide/driver who takes you on the adventure. This is what did not work for us. Horaz, our guide was punctual and drove well but that is where it ended. There was lack of energy and commitment from his end. We felt that he did not have adequate knowledge about the parks and animals or maybe he just did not show it. He did his job but the bare minimum. It felt a little rushed at times. We expect the guide to be more interactive and share stories/past experiences or anything that shows he has passion for his work. The whole experience felt very mechanical.
The worse part is that on our second day, Horaz directly told us that he wanted an 80 USD tip. This was very odd for us because tips are given when one is satisfied with the service. We were definitely going to leave a tip but it has to come from the heart. This way we felt that we were bullied into giving a hefty tip which our guide did not deserve. We were quite angry after this incident and it had left a very bad taste in the mouth. I definitely think that the management should address the issue and refund that amount. The entire safari experience does not come cheap. We are paying a lot of money and for most of us this is a once in a lifetime adventure.
A lot of the past reviews only mentioned Eli who also happens to be the owner of the company. Eli has got excellent reviews and I was quite disappointed when we found out that our guide was not Eli.
Again, the company is fantastic and has very competitive prices. But please make sure that you get a good guide.
HR
20-35 years of age | Experience level: first safari
Deeply explained positive/negative experience
We found Namayiana Safaris by google. I thought it is a nice place to stay since it was a home stay with the Masai people, for 15 usd per person per night (hardly you will find anything cheaper there and so close to the park).
There are some good things (food, seeing all the animals, experiencing life in Masai village, having land cruiser) and some less good (trying not to buy us tickets, organized bad transport for the way back, entering in our room while we were not there, idea that the tourist is the bag full of money).
In each section i will write both sides in details. My boyfriend Yekta already left a review (should be 2nd review under mine... I will also respond to Mr. John who found himself offenfed after reading the review of my bf).
We paid daily 120 usd for the land cruiser (car, driver, gas included). We rented if for 3 days (was supposed to be 2, i will explain under why 3).
If you will have extra questions, ask me on my Instagram @thismorningiwokeupin. I was in about 60 countries, made many tours, so i can tell i am experienced traveler.
Let's start from the beginning:
Arriving there - we were coming from Narok to John's village. John offered us to use matatu for 1000 KES, but we didn't know what time it goes and we missed it. It was very hard to find another transport to the village, we had a lot of problems (because of the rain and going with the car which was not 4x4). However, John was always available by phone. I recommended you to organize the transport before coming (John can help you).
Accommodation - Masai house, one room for you, one room for John and chefs... It was nice to stay there, meet the kids, talk with adults, "play" with animals... Walls in the house are thin, so whenever someone is speaking you can hear. There is no electricity (we had to charge phones in the car. Keep this on mind if you are carrying camera!) or mosquito net over the bed. Shower and the toilets were outside, in the nature. They can make buckets full of the warm water for you.
Lock your room (bring your own locker?) - we noticed that some food is missing in our room, i also found the package of my chocolate out of the house on the floor... John told probably kids entered and took it...
I suggest you to bring some extra food with you before coming to the village. Shops are limited with choice, there are some restaurants inside of Masai Mara NP. Kids will be happy too to eat some cookies :).
One thing what should be mentioned before coming - if it is raining, it is extremely muddy, slippery and not everyone would be able or want to walk there. (For me it was not a problem, maybe only for my snickers :D)
Food - breakfast was one boiled or fried egg per person, butter and toast bread. Sometimes with extra beans and pancakes. Lunch was the same as breakfast (egg, toast bread, butter). For the dinner we would get a lot of rice with vegetables, some meat, fruits, chapati... Normally they would ask if we have some dinner wish. In total dinner was delicious. I was feeling a bit uncomfortable that 1 or 2 of them would stand next to us and stared at us while eating (they would tell they ate before, but as they were staring we would offer them to eat, they would tell they will eat after us - it confused us - we were not sure if all the food is really only for us (as they told at the start... or they are waiting to eat and if we eat everything they would have nothing?? ).
Restaurant lunch - one day John told we will go to eat barbeque in the restaurant instead of home. We told ok, barbeque sounded good :). When we arrived in the restaurant, they told they don't serve a barbecue... 2 of our chefs ate with us - when the bill came, they didn't offer to pay their part, it was expected that we pay (again not a big money, but it is polite to offer to pay your own part or tell thank you after someone else pays for you).
Safari - Be sure that they buy for you the entrance tickets!
We were able to choose between 2 options - to have land crusiser in the morning (aprx 6 till 9am) and late afternoon (aprx 3 or 4pm till 6pm) OR for the full game drive (8am-4pm). In total, we saw big 5 and many other animals.
1st day - We went to the river and short walk with the scout. We got stuck with land crusier in the mud near the elephant with the babies - it was a bit scary (it can happen to anyone:). I was surprised that they don't have any protection with themselves (like smth to make animal sleep if it attacks), but i don't know what are the rules about it so maybe it is normal not to have.
2nd day - we again gave160 usd for the tickets to enter the National Park. We noticed that John and, the owner of the land cruiser, Steven didn't buy the tickets so in the evening we asked if we can get our tickets. They told it was crowded on the entrance (how crowded it can be in the low season?), they decided to avoid that entrance and go directly in (and they told that workers on the gate know vehicle registration plate, they will charge them later for the tickets, that if they don't pay they can have serious problems). John mentioned in the answer to Yekta that they went fast inside to see the leopard --> on that day we entered twice in the NP. We saw leopard around 16:30 (we entered in the NP at 15 h!). Cheetahs were seen next day. First time we entered was around 05:50 and i didn't notice many cars around. Also, one thing they told was that we were allowed to enter in the NP earlier than normal. If so, how it could be crowded? Notice the contradiction?!
John is telling they bought the tickets next morning - no, they went to buy it after we insisted on them to go for it the same evening (they were telling before how the ticket will be for that day, but as expected he came back with brand new tickets for the next day. It was obvious he got nervous about the whole situation).
3rd day - since we got one extra day tickets for free we decided to stay and use it. That is the answer on John's question why we stayed 2 extra nights. We had to pay again 120 usd for the car. In the afternoon John invited 2 more Masai people to go with us, but he didn't ask us before if it is ok. He asked when we were already inside the car and we had no option, but tell yes. Honestly, i would like that we were alone with him + eventually one extra person sitting next to him, not having someone sitting back with us - then it is not anymore a private tour.
Leaving tips - Sometimes they would repeat multiple times to "take a good care of chefs/whoever". I think tips are optional and we should leave according to our satisfaction with the service. It is ok to mention once at the start to leave tips at the end if we liked certain service, but to repeat it multiple times is pressuring. Once, we asked 2 of them how much we should leave for the leader from the another village (they took us to see it + dance, in total it took inside max. 30 min.) - they told us some tourists leave few thousand KES (means 50 USD or so). We left less than that and the leader of the village didn't seem very happy about it (and all of them were staring to see how much we left, he counted money in front of us). Before leaving Kenya, we talked with some Kenyans in Nairobi and we asked is it normal to leave tips and how much - they told it is not normal, but we can... They told us 500 KES is already a lot for tips, but we didn't have the same impression from the village. People there have to understand that not all of the tourists are bag full of money, it is already expensive to pay for the tour itself. I suggest you to bring envelopes and give tips inside of it.
Going back to Narok - John organized '"matatu". That "matatu" was actually normal car for 5 people (not a van neither 4x4 wheels). Inside there were 10 PEOPLE (including John and his brother)!!! 3 sitting in front, 4 behind and 3 in the baggage. 3 of 4 doors were not possible to open from inside of the car, window on my door was also not able to be opened... You could hardly breath and ride itself was very dangerous. Car broke down after the certain point and we switched to the new car. They asked us to pay 1000 KES (~10 usd) per person for supposed to be 2 hours ride in such conditions. We believe that they overcharged us, because we are tourists. No one can convince me that all the people in the car paid 1000 KES each, it would mean about 90 usd total. Even when we were coming from Narok to the village, regular taxi for 5 people charged normally 600 KES per person.
Mr. John - despite some troubles up, i believe he si intelligent and friendly person. I wish him a good work with the company and i hope he will not get poisoned by the idea that everybody are "tourists with lot of money" and he will work with people as "travelers" who want to see, feel and enjoy the local culture.
20-35 years of age | Experience level: 2-5 safaris
Fast corrective action by Matoke
We organized a four day gorilla tracking in Uganda with Matoke. We left Kigali and drove to Rushaga, where we tracked one day and another day we tracked at Nkuringo. If your budget allows, we would highly recommend doing two days gorilla tracking. Our hotel in Uganda was Gorilla Safari Lodge and it wasn’t anything to write home about.
The problem was that Matoke subcontracted transportation to the lodge and the lodge took the outsourcing a step further and hired another company. This third company sent us a driver that could not communicate in neither English or French and had never been to the lodge. We got lost on the way. The lodge did not have a meal ready when we arrived. The driver never wore a uniform and when we met he did not even know the names of the people he was meant to pick up. On day two, our driver was nowhere to be seen and had to be called by the lodge. He eventually came to pick us up and drove us to the wrong entry point. Someone from the hotel had to get in the car with us to take us to the right place. Frustrated with the two days, we wrote to Matoke and the corrective action was decisive and swift. They were unaware that the hotel had outsourced our driver to another company and that they had sent an unprofessional and inexperienced driver. They immediately sent one of their own drivers, gave us a complimentary massage each, covered our laundry bill and were quick to follow up on how things were doing.
I’m happy to say the story ended well and our Matoke driver was everything driver one was not: he was polite, knowledgeable, spoke English, and knew how to get to our destinations. We felt in good hands with him. Matoke was apologetic and responsive, which we appreciate. Our only recommendation would be to choose outsourcing partners more carefully and ensure that if other companies provide one of their services, it is done with the same Matoke standards.
35-50 years of age | Experience level: first safari
Great camp, delicious food but guide was just a driver and did not explain anything.
Good communication and very punctual. Excellent food throughout especially at the camp. No water was provided however even though this was supposed to be included. Beautiful camp but guide was utterly useless - very good driver but he did not explain anything at all so really disappointing.