PH
35-50 years of age | Experience level: first safari
Fantastic
The organization was very personalized and hands one. We customized our itinerary and Simon was very patient with us. The tour was an amazing experience. Despite some flooding, Simon was quick to rebook us new accommodations as well. The guides took care of everything and made sure we saw the best of Serengeti, cultural tour, Ngorongoro and Tarangire. We were a big family of 9 and were well taken cared of. The accommodations and food were amazing as well. Highly recommended tour company
20-35 years of age | Experience level: 2-5 safaris
Saw the big 5 despite it all
Serengeti smile is a organised safari company who took care of us. Our driver Puis took us to multiple parks including Serengeti and Ngorongoro Crater, maximizing our chances to see diverse wildlife in different habitats. Puis also went to great lengths to give us the opportunity to see all of the big 5 and
Many of the lodges and camps we were booked into catered well for food and comforts.
Going on EARLY (5.30 -6am) game drives was a highlight as you are able to see the animals first and enjoy the day. Avoid the 9am starts... its just way too busy then.
The vehicles used are subjected to hard terrain and must travel long distances. So it is to be expected we experienced some mechanical issues which did not delay us in anyway but was concerning.
Communication is an area that needs a great deal of improvement. Whether is be about accommodation bookings and or the daily schedules of events to ensure guests are enjoying more time at the park than sitting at the lodges or driving on tar.
FI
Great customer service
Well organized tour. We visited Masai Mara and lake Nakuru. Nice drivers and hotels were as described.
US
35-50 years of age | Experience level: first safari
Review about Amboseli National Park by Cindy
Enjoyed the beautiful wildlife! Would like to visit Masaii Mara for more of the Big 5 viewing
US
35-50 years of age | Experience level: first safari
Beautiful Country - Lovely people - Eradicate Government Corruption
Enjoyed the parks! However, entry took 40 minutes of struggle to buy a ticket through the https://www.kws.go.ke/. Website kept erasing username and password. Visitors do NOT want to keep track of passwords. They want to enjoy vacation. Need to be able to just pay with credit card and there will be a record of the purchase for the government without all the hassle.
AE
35-50 years of age | Experience level: over 5 safaris
Well organised tours which emphasise traveller comfort and safety
Rashid our tour guide was knowledgable, a cautious and very skilled driver who was very concerned about our comfort and safety, throughout the tour. His knowledge of the terrain, combined with his driving skills and conscientious service needs special mention as it made a world of difference to our Safari experience.
We saw each of the big five and more during our 7 day tour and learnt about the culture and people of Tanzania in addition to learning about its varied wildlife, flora and fauna.
US
65+ years of age | Experience level: first safari
Review about Serengeti National Park by Linda Koenig
Beautiful. Controlled burns across the Serengeti made it more difficult to see the animals. Migration of Wildabeasts and zebras was great.
US
65+ years of age | Experience level: first safari
An enjoyable trip...
Our Tanzania vacation was great. We enjoyed seeing the Big 5 and many other animals. Wilda beasts and Zebras galore during migration. We saw 2 animals when we were on the hot air balloon. It was a fun experience. The landings are bumpy! The problem we had was that there were controlled burns while we were on safari. Many areas were filled with smoke which made sighting more difficult. The accommodations were superior but there was a lot of backtracking from parks to hotel. I would recommend a fly in safari or staying on site in the parks if possible. The tour guides were exceptional; Chris, Eric, Enoch, and Christian. Enoch was exceptionally kind, helping mom (83 years old) climb up Mt. Kilimanjaro! On our extra day we went to Serval Wildlife Rescue Park. A hands on experience; touch, pet and feed giraffes, impalas, an adult male lion, and many other animals.
FR
50-65 years of age | Experience level: first safari
The taste of South Africa
Thomas was really nice. He was helpful and provided us very interesting insights about South Africa’s history, economic and social life. I would recommend him this tour with Thomas without hesitation.
SI
50-65 years of age | Experience level: 2-5 safaris
Value for money
We had some miscomunication about level of the hotel. The hotel was changed next day as we wrote a complaint. The guide Libe was super helpfull, good driver and reliable.