NZ
20-35 years of age | Experience level: first safari
How do you get a refund
Just received an email from the company saying that the tour won’t be operation , they asked for my bank detail in order to process the refund of my deposit, but I have a bad feeling that it might not happen and I worry that I’ll have to unfortunately face the financial loss. Does anyone here who is in the same situation have any suggestions what to do to get my deposit back ?! It’s a large amount of money that me and my family worked hard for, I can’t actually believe this is happening..
DK
20-35 years of age | Experience level: first safari
Greates safari - Best guide
I can really recommend Safari Soles tour - my friend and I bought a private safari tour staying in tents. We had looked at MANY different companies with big difference in price range! We decided to go with Safari Soles as they had gotten a lot of great reviews and the price was good! There is absolutely no need to buy this safari from an expensive company, because this service, the guide, the tour and the chef which Safari Soles gave us was amazing! The guide Augustine was so good at telling us about the animals and Tanzania - we even got to see all of the big five and it was clear that he had a lot is experience!
CH
20-35 years of age | Experience level: first safari
Best experience with tanzania roadside expeditions
I booked a 6 Day safari luxury tour for me and my friend. first i had a lot of questions and i could ask through WhatsApp and Paul gave me all the exact informations, very good service. At our Arrival the driver was getting us at the Airport and bring us to the Hotel where Paul was already waiting for us. he explained day by day what we will see at the safari.
The next day , our safari guide James picked us up to start the safari tour. He is very friendly and knows everything about the animals,wildlife,safari & more. i recommend tanzania roadside expeditions because it was a perfect safari tour , the best service i ever saw with a safari. thank you very much for this Special experience. Kind regards Delaine & Milena
TW
20-35 years of age | Experience level: first safari
Money fraud. Ruined trip. Pay the hardworking drivers at least or you aren't humans!
I've just known that the company seemed to get bankrupt more than a week ago. I wish they had told me earlier about that instead of keeping silence which is what cowards do. After we made a payment (1600 USD which is like 1.5 of my monthly salary) there has been a silence to my e-mails regarding the receipt and other questions. I called and they sent me the receipt but the silence continued until August 7 when I knew that they had stopped all their services. I see there are dozens of tourists who face same situation. Some of them had to face it straight at their arrival when they found out there were no one to pick them up and they couldn't reach anyone. I appeared to be luckier but as everyone else I lost my money and trust in more humans. I understand that everyone has to survive in this rigged monetary system but if you do so at the expense of others you aren't a decent human being. It's not the loss of money of that importance but it's the loss of trust. So Mr.O, if you read this message, please at least have decency to pay off your former employees.
JP
35-50 years of age | Experience level: 2-5 safaris
Wildlife Safari from Western Kenya
We did a safari with Oluokos Signature Ltd from Kisumu, Kenya. Having a couple of weeks in the Western Kenya s volunteers Oluokos team engaged us responsibly on some amazing excursion where we visited Ndere Island National Park, Kit Mikaye, Kakamega Forest and Ruma National Park that was very special to us.
After all the great excursions in Western Kenya, we embarked on a longer safari that took us to Lakes Nakuru and Bogoria, Samburu Game Reserve, the Aberdares National Park, Amboseli Maasai Mara and then finished with Lake Naivasha where walking safaris, mountain biking and a night game drive iced our safari experience.
Oluokos Signature passion towards responsible tourism is very impressive and it's worth every penny that you spend. We highly recommend them. Their choice of lodges is number one plus the best land-cruiser safari vehicle that made us the champs of the wilderness experience.
US
50-65 years of age | Experience level: 2-5 safaris
Excellent service
Very knowledgeable
Excellent service.
Very personable.
CA
20-35 years of age | Experience level: 2-5 safaris
DO NOT BOOK!!!
This “tour operator” is a scam artist. I booked a tour months in advance. And now 20 days before my tour is set to begin, I receive this email:
“Thank you very much for your email. Please this is notify you that the company has technical problems and therefore cannot give the required services”
My flights have already been booked, but I have no tour. I paid over $5000 USD, and now I have to somehow get my money back.
US
35-50 years of age | Experience level: first safari
Our tour Guide was on time , knowledgeable experienced and helpful.
I contacted Sureway Tours over Facebook in early May 2019, about two weeks before I arrived in Kenya. I didn’t think they were gonna be able to squeeze my group of 6 people in but they were happy to.Our your guide arrived on time and full of information. John was so helpful and very pleasant. What I loved the most is that he was very open to making sure that we were satisfied with our itinerary. The tour was amazing and I learned so much. Sureway Tours is the way to go!
US
35-50 years of age | Experience level: 2-5 safaris
Great trip!
Did a one-day safari from Nairobi. Our driver and guide, Kim Ngare, picked us up right on time and took us out to Olpejeta. We saw 4 of the big 5 (buffalo, lion, elephant, and rhino), and Kim was super knowledgeable and dedicated to us having an amazing experience. Could not have asked for a better one-day trip. Highly recommend if you have limited time and want to see some of the amazing wildlife Kenya has to offer.
US
50-65 years of age | Experience level: first safari
Face of Africa Adventure far exceeded all of our expectations!
Going to Africa had been on our wish list for decades. It is one of those big life trips that we said we’d take someday, but the thought of it was always somewhat daunting because of the expense, preparation time and distance. So for these, and a variety of other reasons, we waited. Well, this year, our circumstances aligned and our ‘someday’ finally came. This past July, my husband and I joined a safari group, led by Hamadi Ningaa and the guides from Face of Africa Adventure.
Logistics: There were 21 of us traveling together as a group, and I’m sure the logistics had to be complicated, to say the least! But Face of Africa expertly handled every detail of our safari. In the beginning, they sent us pre-trip emails including FAQs, itinerary details, and packing lists. (Hamadi answered my questions and emails personally). Face of Africa staff met us at the airport when we first arrived, guided us each day on safari, and transported us back to the airport for our flights back home at the end of our adventure. During our safari (ours was a seven day journey) our accommodations and meals for each day had been pre-planned and arranged so we had no worries. All we had to do was enjoy the sights and sounds of the wild.
The safari itself: The Face of Africa guides coordinated our four vehicles so that we stayed in close contact with one another. The guides were excellent ambassadors of their country and of the game parks. They greeted each of us every day with excitement and a sense of humor. They were all expert spotters, showing us and teaching us about the wildlife we came to see, even pointing out animals and birds that weren’t immediately visible. Hamadi and his guides were professional, polite, and patient. When one member of our group needed extra help in getting in and out of the vehicles, the drivers were attentive and treated her with extra gentleness and care.
I believe that our trip was a great success, specifically because we had Hamadi and the guides of Face of Africa as our hosts. If you’re planning a safari, don’t hesitate to reach out to them. This was our first trip to Africa, but if we ever have the good fortune to return, we won’t hesitate to join Face of Africa Adventure again!