ES
20-35 years of age | Experience level: 2-5 safaris
I would advise not book with them
I recommend you avoid at all costs!
Our experience with Jastro was a complete disaster. From start to finish, their disorganization caused constant stress. We faced numerous last-minute changes to accommodations, timings, and pick-ups, leaving us in limbo about where we’d stay or when we’d be picked up next.
But what made it worse was that every change came with an extra charge—surprise, surprise! It felt like they were always trying to squeeze more money out of us. For example, they asked us to cover train tickets for $90, yet the tickets were clearly sold for $30. That level of dishonesty was infuriating.
Communication with them was another nightmare. They made several mistakes with our bookings, tickets, and timings, and when we tried to address these issues, they were dismissive and uncooperative. It felt like we were talking to a wall, and at times they treated us like idiots.
Victor (our admin contact) and Jared (the company director), were THE WORST. Both lied, withheld information, and dodged our questions. Even one of our local drivers, who tried to help resolve an issue with park tickets, mentioned how unprofessional and uncooperative Jared was.
Jastro turned what was supposed to be a relaxing holiday into a nightmare. I’ve traveled extensively and never experienced anything as chaotic and stressful as this. I strongly advise anyone considering this company to look elsewhere. They are dishonest, unprofessional, and frankly, they treat their customers like if we were idiots!
50-65 years of age | Experience level: 2-5 safaris
Mufasa Tours and Travels arranged a fantastic trip, a 10 day safari incl Kenya and Tanzania
Dealing with Mufasa Tours and Travels was a pleasure right from the start. Their communication was excellent, and they helped me to arrange a tailored trip. Everything was arranged from pick-up to drop off at Nairobi airport. Alvin was a very knowledgeable, friendly and skilled guide in Masai Mara and Amboseli and I got to see so many animals, especially lions and elephants, and he also had a very good knowledge of bird species. The lodges were all great and on the drive I also got to experience a lot of the culture of Kenya. Rajab was my guide in Tanzania through Serengeti and Ngorongoro Crater and did a great job with sightings of the big five including a wonderful leopard encounter. I thoroughly enjoyed my time visiting the parks and the countries and getting to know Alvin and Rajab. Thanks to Mufasa Tours for a wonderful holiday experience. I would absolutely recommend them for any safari tour!!
NL
35-50 years of age | Experience level: 2-5 safaris
Clear communication, you get what you expect
We had requested a few quotes online and great escape was one of the first to respond with a good offer. Communication went fine. The trip itself was wonderfull. Via the somewhat desolate lake natron area we went to the northern serengeti where we witnessed quite a large crossing, we further completed the safari via serengeti and ngorongoro. Guide was quick on the radio and with finding animals, lodges were as expected and good places to stay. Would recommend the organisation based on our trip.
CH
50-65 years of age | Experience level: first safari
Perfect experience
Twiga really made our visit to Tanzania! Our tour guide Hamza was simply fantastic! It was great from start to finish, including the trip planning and during the actual animal sightings. If you're planning to go, this is a must!
AR
20-35 years of age | Experience level: first safari
Amazing Safari Holiday
We recently returned from an incredible honeymoon safari with Africa Flash, and despite some initial hiccups, we can't praise them enough!
The team tailored our trip to perfection, notifying hotels of our special occasion and ensuring a warm welcome. The carefully curated itinerary took us to stunning hotels and national parks, exceeding our expectations.
Our exceptional guide, Simon, was the true highlight. His expertise and passion for wildlife shone through as he skillfully maneuvered us into prime viewing positions, often mere feet from the animals. Simon's constant communication with other guides ensured we were always in the right place at the right time.
However, there were some areas for improvement:
• Africa Flash forgot to inform us that we needed a visa for Kenya, which caused unnecessary stress upon arrival. Thankfully, they expedited the visa process at the airport.
• On the first day, there was a miscommunication, and our guide wasn't aware of our arrival, leaving us waiting at the airport for over 3 hours.
• Communication regarding our lost luggage issue could have been better. While they ultimately resolved the issue, it took over a week, and we would have appreciated more frequent updates.
Despite these issues, we wholeheartedly recommend Africa Flash, particularly Simon, for an unforgettable safari experience. Their attention to detail, flexibility, and dedication to customer satisfaction make them truly exceptional.
NO
20-35 years of age | Experience level: 2-5 safaris
Incredible experience!
We had a five-day safari through Masai Mara, Lake Naivasha, and Nakuru, and it was absolutely extraordinary. From start to finish, everything exceeded our expectations. Our driver, Solomon, was exceptional! You could tell he is very experienced and has great knowledge of the wildlife and nature in the parks.
Solomon had a keen eye for spotting animals, and his patience with everyone wanting to capture the perfect shot made the experience truly enjoyable. Solomon made sure we didn’t miss a thing. We felt safe, informed, and well taken care of throughout the entire journey.
If you’re considering a safari, I highly recommend this trip, and if you’re lucky enough to get Solomon as your guide, you’re in for an incredible experience! This was, hands down, one of the best adventures we’ve ever had.
US
under20 years of age | Experience level: first safari
Super fun and kind, and is always striving to give you the best experience possible!
The safari and tour were fantastic! We were able to see so many different animals and locations and they made sure we got to all the great locations of Mikumi National Park. Their communication was great and they would always answer our questions well, and tell us about what was going on around us. The service was great, and everything was on time and orderly and they were very reliable. The tour itself was so much fun and definitely one of my favorite days of my trip to Tanzania. I got to see so many amazing animals and beautiful landscapes and they really made sure we saw everything possible. It was really fun to see everything around us and they made it a very smooth ride and we all had such an amazing time.
UA
20-35 years of age | Experience level: first safari
amazing experience with the best guide ever and best safari agent
i did a safari for 3 days and we saw a lot of animals within the 3 days we managed to see 4/5 of the big five,our guide was so good and dedicated to his work he made sure we have seen a lot and got good clear pictures, I wish i had more time with him he is very humble always punctual with time with a lot of information i 100% recommend jungle roam to anyone who wants to have a better Africa experience and unforgettable memories
BR
35-50 years of age | Experience level: first safari
Dream trip
Both the Safari in Tanzania and the Safari Blue in Zanzibar were amazing, the staff is fabulous.
Everyone was very friendly and attentive, I would like to highlight Honest's organization, Ludovic as the Safari guide who was always concerned about our safety and well-being, and Abdu's friendliness as the driver in Zanzibar.
Everyone was very punctual.
JP
35-50 years of age | Experience level: 2-5 safaris
Kindness！
I participated in the Amboseli Safari Tour for 3 days and 2 nights, starting in the afternoon.
My flight arrived at the airport around 11am, so to save time and money, I chose to have the agent pick me up at the airport (free of charge).
When I arrived at the airport, the agent called me on WhatsApp (there is FREE WiFi at the airport).
I also received a message because I couldn't answer the phone.
Perhaps because there was a waiting time, they arranged an Uber to a nearby mall and I decided to wait there (the Uber fare was paid by the agent).
There was also a supermarket in the mall, which was very helpful in figuring out the prices.
They clearly told me when and to whom I should pay the remaining tour fee (some of which I had paid in advance as a deposit).
Also, if I had any questions during the tour, it was easy to ask them on WhatsApp.
On the way back from the tour, they took me directly to my accommodation in Nairobi, which saved me time and money.
By the way, this text was created using Google Translate.lol
