50-65 years of age | Experience level: first safari
Outstanding service and communication
I can't say enough positive things about Phine Safaris. Basing a decision to send a chunk of money to a tour operator in a foreign country can be a bit stress-inducing, but Phine (pronounced "fine") Safaris exceeded all our expectations. They facilitated our payment with a US Visa card in advance of our arrival, which gave us peace of mind regarding our plans and also payment protection. To give a specific example of the type of service they provided, we asked them to arrange a driver to pick us up at the Nairobi airport in the middle of the night when we first arrived. We were scheduled to arrive at something like 2 AM, but it took hours longer to retrieve our luggage and make it through the airport controls. Not only did they arrange for a driver who waited for us the whole time, but Hilde at Phine Safaris also sent me WhatsApp messages to ensure that we had met up with the driver. They did not just pass off the responsibility to the driver and forget about it, they continued to monitor our connections to ensure that there were no issues -- in the middle of the night no less. Whenever we booked with Phine Safaris, we knew that we would be well cared for with no mishaps. Finally, I want to mention that the prices Phine Safaris quoted us were very competitive, so we didn't sacrifice affordability to get great service with Phine Safaris. I can recommend this tour operator without reservations.
CN
50-65 years of age | Experience level: first safari
best company
Me and my son did a 5days midrange safari we were happy with.this safar agency becouse everything was done correctly the pick up and the dropp off to the airport are all arranged, despite all we reall had a nice experience from our guide he did provide us with abundant informations about nature and animals.
Thankyou so much also for worthing our feedbacs after the safari, thankyou travel Africa
SE
20-35 years of age | Experience level: 2-5 safaris
Truly a fantastic experience!
We went on the 5 days trip to queen Elizabeth park + gorilla trekking in Bwindi. It was a great trip and we had the best guide, Tony, who went above and beyond to make the best trip for us! His since of navigations is out of this world and he always have a fun fact to add.
From the beginning we were a bit skeptical since we had heard that people had been scammed for their safari trips in Uganda's. We made sure to call the accommodations to see that there were reservations, seeing that the permit was accurate for the right date and also getting a receipt for our purchase. Jeiski met our expectations and Sandra, who works at the office in Kampala and provided the trip, even came to our hotel the day before for payments and a briefing of the entire trip. She was really nice and went out of our way if we had any wishes. She replied quickly to our messages. We were happy with the service and felt safe throughout the experience.
The accommodations we stayed at differed. We weren't a major fan of the enchama game lodge where we stayed our first two nights since the rooms had no aircon/fans and became very warm. The other two accommodations though were truly amazing. One up in the mountains with a fantastic view over Bwindi and the other at an island in lake bouyonyi.
All food was included. At evenings there were three course meal which was a set menu often with a soup for starters, a main dish and then fruit/dessert. The food varied in taste, but all and all very nice to have a nice cooked meal in the evening. Lunches were often backed sandwiches with a boiled egg from the hotel.
I would recommend going with jeiski tours and definitely doing the gorilla trekking in Bwindi! Ones in a life time experience! I felt safe and it was price worthy, remember that the permit to see the gorillas it self is 800$. Thank you for a memorable trip
SE
20-35 years of age | Experience level: first safari
Jeisking Tours is really about making a memorable experience for it’s customers!
I booked a 5 day safari through Jeisking Tours and Sandra was beyond helpful when it came to tailoring our itinerary to meet our needs. She responded very quickly when we had any question and we couldn’t be happier with the outcome of our experience! Tony was our guide and driver and he so friendly and helpful throughout our 5 day safari and gorilla trekking experience! He was also a very good driver and navigated through Queen Elizabeth national park and between our activities and accommodations with ease.
I will happily recommend booking your safari/tour with Jeisking tours.
CN
under20 years of age | Experience level: first safari
Great experience
We had the best experience with our guide in this safari I recomend this company as part your option in your traveling plan, everything was organised and we had the best meals ever in this safari, what I would like to also thank is the tour agency making sure to get the feedbacks from their clients and I was happy to hear that they use them as constructive feedbacks.
Thanks Travel Africa Hakuna matata
ES
50-65 years of age | Experience level: over 5 safaris
A great tour operator, always focused on the success of the trip.
I have been traveling around the world for over 30 years and I can say that I don't remember any tour operator performing better than Soul of Madagascar. Both during the preparation of the trip (Theresia was very patient with all the itinerary changes we requested, making the best recommendations) and during the trip itself. The guides and the driver were all very friendly and professional. The accommodations were perfect. I would definitely recommend this tour operator to anyone planning to visit Madagascar, a beautiful destination.
50-65 years of age | Experience level: first safari
Misleading, validate vehicle
I booked a tour with Valley Rock Tours through Viator based on the beautiful photos and description showing a spacious, comfortable 4*4 Jeep — which seemed perfect for a day of exploring. However, when the tour operator arrived, it was in a small, cramped, and very uncomfortable mint-colored Jeep, definitely NOT a 4x4 that looked nothing like what was advertised.
It was a complete letdown and felt misleading. The vehicle shown online was a big part of why I chose this tour in the first place, so I made the decision to cancel rather than spend hours in discomfort.
I requested a refund and was denied.
If the tour listing had been honest about the actual vehicle used, I wouldn’t have booked. This kind of bait-and-switch is incredibly disappointing and unprofessional.
Nyrsa Zayas
20-35 years of age | Experience level: first safari
Very knowledgeable about the animals and very entertaining
Dorwen was awesome. She was very knowledgeable about the animals and also kept our drive entertaining. We were able to see most of the big 5. Would definitely recommend this tour
CN
20-35 years of age | Experience level: first safari
very responsible guide very enjoyable journey
My recent safari in Kenya was an absolute dream come true. From the vast plains of the Maasai Mara to the beautiful landscapes of Amboseli, every moment was unforgettable. The true highlight was the incredible abundance of wildlife we witnessed. We were lucky to see the Big Five—lions, leopards, elephants, rhinos, and buffalo—as well as countless giraffes, zebras, cheetahs, and wildebeests. The animal sightings were beyond our wildest expectations.
A huge part of this amazing experience was thanks to our guide, Steve. His knowledge of the animals and their behaviors was impressive. He had a keen eye for spotting wildlife we would have easily missed and patiently answered all our questions. He wasn't just a driver; he was a fantastic storyteller who shared his deep passion for Kenya's ecosystem. He ensured we were always safe, comfortable, and in the best position for photographs. Thank you, Steve, for making our trip so educational and thrilling!
KR
20-35 years of age | Experience level: first safari
David was very attentive and available all the time, very trustworthy and helpful
Safari was an incredible experience. I had a 7 day budget safari, accommodation was better than I thought, food was amazing, loved watching animals. Thanks David for a great service and being available all the time in case I needed anything. Overall I am very satisfied with the whole experience
