US
20-35 years of age | Experience level: 2-5 safaris
SCAM Company
We booked a 9 day custom safari. As with the most recent review, communication was poor, but they did continue to respond. We have just landed in Nairobi. No guide has shown up to meet us. The number on their website is not working. We called the business that is supposedly located physically next to them and they have never heard of them. This company is a scam. They even placed reservations at some of the camps but never paid so that if we had called the camps to check on the reservations they would have existed at the time. Currently trying to figure out what to do with the next 9 days in Kenya.
ES
35-50 years of age | Experience level: first safari
Safari cancelled
Hi, we got an email saying that for technical reasons the safari we had in September is cancelled and if we provide a method we will be refunded in 90-120 days. I sent an email with the method for refunding and no more answer. Our fear is that this is a fraud but this company has a lot of good reviews, that's why we took the safari with them. I see more people in the same situation and we do not know what to do. Please if someone has an idea or receive the money back could you write again a review for the rest? This is really frustrating basically for the lack of communication. Hope it is not a fraud and just as they said technical issues and the company will return the money back. Thanks
KR
35-50 years of age | Experience level: first safari
Scam!
I’m the one of victims of KWSS. The only thing OT had for me was arranging a ride from the NBO airport to the hotel. The day before a ride he replied my email well, but the day I have to start a safari he didn’t pick me up and disappeared. Because of a kind help of my hotel concierge, I report my case to the tourist police and take another safari tour but I didn’t get a reimbursement of credit yet. I hope there will be no other victims in this company and Kenya. There are so many scammers prepare to catch you.
Dear people who scammed. One of the news article is introduced. Please contact the author and give him more informations about your case and let him rise this issue public so the Kenya government will do right action.
https://mobile.nation.co.ke/news/Pain-of-tourists-in-hands-of-fake-agents/1950946-5231206-df7ghw/index.html
US
20-35 years of age | Experience level: first safari
DISGUSTING
We have been scammed. This company took our money, cancelled our tour, and has not answered any of our emails regarding a refund!!!
20-35 years of age | Experience level: first safari
SCAM - PLEASE DO NOT BOOK
Please do not go anywhere near this company or a company called Right Choice Tours. We had booked, paid deposit, had everything confirmed for our 4 day safari from Nairobi to Masai Mara and Hell's Gate National Park/Lake Naivasha.
On the day of our safari, we were taken to a completely different area of Kenya than what we had booked, even though we had been reassured numerous times we were going as per our given itinerary. When emailing Amos (owner), he replied saying that we didn't book through him and he has no record of our booking. Even though on the exact same email thread he confirms our booking and says how his driver will collect us at 7am (which he did). Amos pretends he has no knowledge of who we paid and booked through and what safari we booked.
PLEASE STAY AWAY FROM KENAMOTI TOURS - SCAM
US
65+ years of age | Experience level: first safari
Lost money and trip of a lifetime.
Does anyone have Kenya Walking Survivors Safaris Ltd terms and conditions. Could you share them please.
FR
35-50 years of age | Experience level: first safari
just got an email yesterday to say my trip is cancelled.
i only booked my safari in july... if they were in trouble they should not have taken my money, 3000€ and they asked for my bank details to get a refund 90-120days waiting period.
im gutted... what can i do ?
35-50 years of age | Experience level: 2-5 safaris
Total Scam - Cancelled Tour With No Notice
Made reservations a week prior and was told to come to 4th Floor Portal House in Nairobi CBD. Upon arrival no one was there to make final payment and they did not even have a physical office.
Waited over 45 minutes after which time Amos (CEO) finally called and started making excuses that the vehicle was not working as of yesterday. I asked why I was not notified the night prior and all I got was excuses. He finally apologized and made no effort to seek alternative plans.
No alternative arrangements were made, ruined our weekend and no refund for transportation as yet occurred (still waiting on refund).
I would definitely use another agency or at least not pay in full until the trip is confirmed and you see the actual truck! Good luck - a real scam artist.
PT
20-35 years of age | Experience level: first safari
Very bad!!!
Hi guys,
I just saw all the comments in This page. I recived the same e-mail , i paid a lot of money, i booked this in January!!!!!
They dont answer this e-mail , and dont pick up all the phone numbers.
I think that we all shoud make a watsup group and put all the information together and give that to the autorities!
Who is with me??
Joana,
CO
35-50 years of age
We got cancelled a 21 day tour and already payed for everything!
Just received an email saying that our tour got cancelled and that we are supposed to get a refund in 120 working days, but I have a very bad feeling about this. Not contact information, no phone, nothing!