AE
35-50 years of age | Experience level: first safari
Complaint Regarding Mis-sold Luxury Package
I would like to share my perspective regarding the “luxury package” that was sold to us. I have attached a few photos from a much larger collection that document several of the issues my partner raised during the trip.
We appreciate the recent message stating that the compensation policy is being reviewed. However, this does not align with the responses we have been receiving via WhatsApp from the owner, who has not once apologised and instead accused us of being malicious simply for requesting the refund we believe we are entitled to.
The attached photos show:
Me personally setting up the picnic arrangements that were promised as part of the package.
The food placed at the back of the vehicle because the driver did not provide chairs or a table.
The condition of the car, despite being promised a replacement vehicle. We only received a different car for one drive, which came from another company.
A photo of the driver drinking in the evening and during the drives. We accepted this situation at the time because we had no immediate alternative.
Eventually, we decided to cancel the trip early and check into a different lodge. We escalated the matter to Arzoni; however, they do not appear to be taking full responsibility. The offer of USD 200 is far from adequate, considering that the park passes alone should account for a USD 400 refund, without even factoring in the other undelivered services and broken promises.
I have also attached screenshots of the conversation with the owner, who, instead of apologising and offering a reasonable refund, chose to blame us for the situation. This does not reflect acceptable customer service standards.
As a result, we escalated the issue to KATO. We were informed that the company is not registered with them, but they have stated they will pass the case to other relevant entities and associations to support our claim.
65+ years of age | Experience level: first safari
Provided excellent service, outstanding management of the smallest of details
12 day tour , 4 days in Cape Town, 4 days in Krueger Park area, 3 days in Victoria falls, Zimbabwe
. All tour guides were very professional, well educated about their area of expertise, and very personable. All guides were. Very dependable, all pickups and returns were on time. all guides were with us constantly, We never felt abandoned. Both hotels, the Maroc Boutique in Blouberg and the Tshudutu Game lodge are owned by the tour company and are excellent. Service and personnel outstanding. We were booked on 4 flights between locations by the tour company and all flights were on time, met at each destination by company personnel. Every outing promised was delivered, and any requests we had were provided for. We were definitely given the v i p treatment. All meals provided were excellent and accommodations were excellent. We never had to communicate with the tour operator, as we had no issues. As far as value is concerned, this tour was considerably less than comparable tours we researched. We booked this tour in Canada and liked the fact they were all South Africans, and all personnel and facilities where part of the company.
50-65 years of age | Experience level: first safari
Very knowledgeable
I organised my East Africa trip with Wild Cruise Africa, and overall everything went smoothly — from the initial quotation to itinerary adjustments for a solo trip and changes to accommodation.
My journey took me through Rwanda, Kenya, and Tanzania. I was very happy with most of the lodges, with the exception of the ones in Masai Mara and Ol Pejeta Conservancy.
My drivers were absolutely outstanding — Moses in Tanzania and Sampson in Kenya. I truly cannot praise Sampson highly enough. He shared an incredible amount of wildlife knowledge with me and always knew exactly where to go to find the most magnificent African wildlife. Thanks to him, I had unforgettable sightings and took some amazing photos.
The only negative aspect of my experience was the lack of communication between the time of booking and getting closer to the departure date. I wasn’t always sure what arrangements had been finalised, and even while already in Africa I had to contact the owner directly for updates about my domestic flights and my hot air balloon ride. This is something the company could certainly improve on, and better pre-departure communication would make an already great experience even stronger — especially for a young and growing company.
Overall, this was a fantastic safari experience and I would recommend Wild Cruise Africa to anyone planning a trip to East Africa.
Friendly, helpful, professional, fun!
From start to finish the service we received was exemplary. We had some problems as we missed a connecting flight and when we let the safari guys know they quickly changed the arrangements and it really wasn't a problem for them. Brian was waiting at the airport for us with the biggest smile on his face and we knew that we were in for a good experience. Helpful and accommodating, friendly, felt safe at all times, all of the trips that we did were amazing and we got to see the most amazing wildlife thanks to Brian and his experience with trekking the wildlife. We were so honoured to get to see everything that we wanted and more. Chasing the chimpanzees through the forest and getting up close and personal with the mountain gorillas was the experience of a lifetime. Thank you to our amazing guide Brian for being so friendly and helpful, carrying our bags and recognising when we needed to have a rest.
We cannot recommend Kajie safaris and Brian enough, and also Roland for helping us to organise the trip.
IT
50-65 years of age | Experience level: 2-5 safaris
Magical
We went on a three-day safari to the Masai Mara. Everything was perfect. Nelson was an excellent guide and gave us a true safari experience, leaving at 6:00 a.m. to search for the rarest animals. I highly recommend this agency. Thanks again.
(automatic translation from Italian)
65+ years of age | Experience level: 2-5 safaris
Super Professional and Very Thoughtful!
We had a great time with Andrew. He picked us up in Rwanda and drove us across the border into Uganda with no problems.
He was very friendly and made sure that we were comfortable. I wouldn’t hesitate to use his services again.
CA
⭐⭐⭐⭐⭐ Unforgettable Tanzania Safari Experience
Our safari in Tanzania was truly a once-in-a-lifetime experience and exceeded every expectation. From the moment we arrived, everything was flawlessly organized, allowing us to fully immerse ourselves in the beauty of this incredible country.
The landscapes were absolutely breathtaking — endless savannas, dramatic sunsets, and wildlife beyond anything we could have imagined. Seeing lions, elephants, giraffes, zebras, and countless other animals in their natural habitat was both humbling and exhilarating. Each game drive felt like a real-life nature documentary.
Our guide Obde was exceptional: knowledgeable, patient, and genuinely passionate about wildlife and conservation. They always knew where to find the animals and took the time to explain their behavior, making every sighting even more meaningful.
The lodges and camps were outstanding, combining comfort with authentic African charm. Waking up to the sounds of nature and enjoying incredible meals after long days of exploration made the experience even more special.
Tanzania is a magical destination, and this safari was nothing short of extraordinary. If you’re considering a safari, don’t hesitate — this is an adventure you’ll remember for the rest of your life. Highly, highly recommended!
LT
35-50 years of age | Experience level: 2-5 safaris
Wild Uganda delivers outstanding safari experiences in Uganda with excellent communication and carin
Here is a polished review you can use:
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We had an absolutely incredible safari experience in Uganda with Wild Uganda. From the very beginning, the communication with the company was excellent. They were responsive, clear, and helpful with every question we had, which made planning the trip smooth and stress-free.
Our driver, Gavis, was truly outstanding. He was professional, kind, and extremely caring throughout the entire journey. He made sure we were comfortable at all times and went above and beyond to ensure we had the best possible experience. His knowledge and positive attitude added so much to the trip.
Everything about the safari was very well organized, and we loved every moment of it. The wildlife, the landscapes, and the overall experience exceeded our expectations.
We highly recommend Wild Uganda — and especially Gavis — to anyone planning a safari in Uganda. It was an unforgettable adventure!
IT
35-50 years of age | Experience level: first safari
Unbelievable experience
It was a one-in-a-lifetime experience.
We saw all the big 5; unforgettable to see a cheetah with her 2 babies while eating a small gnu 2 meters from us, several lions all so close you could almost touch them.
Our guides, Damian and Adam, were so professional while at the same time so funny and they were able to spot all the animals from large distances. Our chef provided unique meals, we always felt comfortable. Sooooo grateful!
35-50 years of age | Experience level: 2-5 safaris
Awesome
Our safari with Mournic Adventures was truly one of the best we have ever experienced. Traveling with my family to Ol Pejeta
Conservancy, Lake Naivasha, Lake Nakuru National Park, and the Maasai Mara National Reserve was an unforgettable journey filled with remarkable moments. Every destination offered something unique and breathtaking, making the entire trip incredibly rewarding.
We were especially impressed by our tour guide, Milton, whose deep knowledge of the parks and wildlife greatly enriched our experience. His expertise and passion made each game drive exciting and informative. One of the highlights was witnessing and capturing an incredible lion hunt near Ashnil Mara Camp in the Maasai Mara — a rare and thrilling sight.
The accommodations were equally outstanding, including Serena Sweetwaters, Lake Naivasha Resort, and Ashnil Mara Camp, all carefully selected for comfort and quality. Overall, the safari offered excellent value for money, and we couldn’t have asked for a more memorable adventure.
