PL
50-65 years of age | Experience level: first safari
Competent staff, reliable agency, the big five passed, crossing Mara river failed
Five days safari: Lake Naivasha - Masai Mara - Lake Nakuru, six person in total as agreed. Very well organized budget safari trip. Good communication with agency staff. Quick response for any question. Nice and helpful personnel (Mary was very competent). Accommodation on acceptable level (common budget conditions). Food good enough but not luxury. However generally I had to pay for every drinks for lunch and dinner or use water which was provided by safari agency ( 1 liter per day). Tea and instant coffee was provided for free for breakfast. Car was a little bit old and neglected without air condition but it was not a problem. Guide was pretty efficient and could find animals which we wanted to see. Visit in Masai village was not so exciting for me. In Hell Gate park we payed 25 $ extra for local guide but better option is to go inside by car ( 13 $ fees only; guide is not needed at all). The biggest inconvenient: long journeys between safari parks and Nairobi. Recommendation: good camera and binoculars (a mobile phone is not enough), own wine if somebody needs. If I go for safari second time more I would book my trip in this agency.
IT
20-35 years of age | Experience level: first safari
Amazing organization and experienced guide
Very well organized tour. Our guide Hoppy was wonderful, extremely knowledgeable and helpful.
I highly recommend this tour operator
50-65 years of age | Experience level: first safari
Amazing
From the beginning when we started to plan our holiday Elly, the owner of Shengena Adventure was very responsive and accommodated all our requests. Our guide Godwin was amazing and made our experience very special. He is an excellent driver and managed to get a great spot when we were watching the migration. It was such a special experience! We saw all the animals really close and feel like we had lifetime adventure. We spent 6 days and every day was so exciting! We can’t wait to go back!
IT
20-35 years of age | Experience level: 2-5 safaris
Great people & a lovely adventure!
My husband and I travelled last-minute (literally 3 days before departure) and communication with the Shemeji office was very fast and organized, even if not super accommodating. Once in Tanzania, we had a great experience with the local Operations Manager, Fidelis, who proved to be very helpful and ready to sort out quickly and happily all of our requests.
Who made our safari an excellent one, though, was our guide and driver — Edward. We think Edward’s best quality is to be excellent at reading your needs and immediately adapting and satisfying them. Whatever you need or feel like, make sure to tell him, and he’ll make it happen — want to see a certain animal? He’ll make sure to get you there. Need a slower day but still taking advantage of your safari? Hakuna matata, he’ll give you his best suggestions and you’ll tailor your day. This on top of being very knowledgeable about flora, fauna, and local culture, and having great driving skills (which you’ll need considering how much time you’ll spend in the jeep).
We chose the “comfort” version of our package, and accommodations were very nice, would have been perfect if we had had hot water in all 3 of the lodges (we did in 2). That being said, staff was WONDERFUL, and always made sure to give you an amazing stay — special shout-out to the Africa Safari Ikoma staff, especially Daniel, who ensured we had the time of our lives and unforgettable memories in Serengeti.
Therefore, overall quality-price ratio of our 6-day experience was very good. Animals and views were amazing, but the people are who made the difference!
HK
50-65 years of age | Experience level: 2-5 safaris
Enjoy!
Service provided by Africa Uncovered Safaris could be described as customer orientated. The response from Archie to our requests were quick. The routine itinerary had been adjusted so as to meet our expectations. The lodges and hotels he arranged were comfortable and clean. Cosmas, our guide, was reliable. We enjoyed every things of the tour and was no doubt to ask AUS to plan for our future trip.
CA
20-35 years of age | Experience level: 2-5 safaris
Exceptional skill and service
Allen did a fantastic job crafting the safari of our dreamscape for our honeymoon and was very patient with us when exploring various itineraries and costing them out.
Sudi was an outstanding guide who gave us a truly first class experience. He has an exceptional talent for reading animal behaviour and placing you in the right spot to witness it. And his knowledge of the plains seemed limitless. I cannot recommend him enough.
PT
35-50 years of age | Experience level: first safari
Good but needs some improvements
We did with Kiliholidays a 6 days ascent to Kilimanjaro and a 4 days Safari. In total we were 3 people.
The ascent of Kilimanjaro to Kiliholidays actually sub-contracts to another company that does just that. Despite the friendliness of the main guides, we felt that they lacked a bit of sensitivity to communicate the difficulties of the climb, why we had to do certain things like drink plenty of water or go slowly. They need much more organization and professionalism.
On the third day one of us started having vomiting, headaches and the oxygen level was low and we ended up giving up on the climb.
Even though we only did 3 days instead of 6, we tipped 300 dollars and at that moment the friendliness of the guides ended, being offended. We know that their work is not easy, especially for those who carry the material, but we already paid enough for the climb and so the 300 dollar tip would be more than enough for even more having worked half the days.
This tipping situation shouldn't even exist, it seems like an obligation that later causes people to falsely like it.
After Kilimanjaro we asked Mack to book us a few more days in a hotel and everything went well, Mack was even kind enough to offer us a guided tour of the Mt Meru Waterfall which was very good.
On Safari we visited Tarangire, Serengeti, Ngorongoro and Ngorongoro Crater park, our guide God's Son was excellent, spoke very good English, had a lot of experience and knowledge of the animals and the whole region. He knew perfectly where the animals could be, he was super calm and sensitive enough to understand what tourists want.
The jeep, despite being old, not having the most modern comforts or panoramic windows, did not break down or have any problems, which turns out to be the most important thing. Anyway, if in the future they manage to have better cars, they will be able to provide a better experience.
Before booking the trip with this agency I exchanged several emails with Mack and he always gave quick answers, compared to others I only noticed that he could make suggestions based on our briefing. The payment method, fees, tips and documentation should have been clearer and simpler even though everything went well.
20-35 years of age | Experience level: first safari
Great Safari with one of the best guides in Tanzania.
We had a wonderful time in Tanzania and even saw the Big Five as well as the migration on our Safari. We spent the whole time with our Guide Ozzie who led us to all the important spots on the right time and did everything so that we could enjoy our journey. We felt very safe and welcomed all the way up to the North of Serengeti. Special thanks to Ozzie for his excellent guidance.
CN
35-50 years of age | Experience level: first safari
Number 1 safari
Indeed，they are number 1 after our safari. Their communication skill is excellent，service supergood，driver nice， hotel best，plan good！They care about us and we happy go another safari with them.
CN
35-50 years of age | Experience level: first safari
Reliable safari company
They are very reliable and professional. They know what we expected and the safari was much exceeding our expectations. Our driver guide was Solomon, he is very professional and we saw all Big five because.of him. thanks to all of you